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    AMS Auto Concierge

    4.4 (5 reviews)
    Closed 9:00 am - 5:00 pm

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    Kenneth T.

    Thanks Jane for your review. We really appreciate it.

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    Lexus of Warwick

    Lexus of Warwick

    (83 reviews)

    Our BMW X5 has been costing us a mint since the warranty ended....literally within 6 months…read moreeverything started to break. I had yet another problem yesterday and went over to Warwick BMW to drop off the car. I decided to take the loaner they gave me and drive over to Lexus in the same park. I realized that my favorite tech from BMW now worked at Lexus when I arrived and he told me to talk to Kyle. I told Kyle that I was interested in a GX 470, but needed to see how much the BMW fix would cost before I committed. Fast forward a couple of hours....the BMW fix was going to be more than $2K and Kyle had taken $8K off the price of the Lexus. Done deal!! Great employees and specifically service folks. If you are in need of help give Ryan a call.....he will always tell you the truth!

    I had, and am still having, a very disappointing experience with Lexus of Warwick…read more I waited more than five weeks for a vehicle that I was told had been ordered to my specifications. When I received a call that the car had arrived and was ready for delivery, I made plans to complete the purchase and turn in my current lease. Unfortunately, when I arrived at the dealership, I discovered that the vehicle was not what I had ordered. Several of the features that were important to me and part of my purchase decision were missing. Afterward, I received conflicting explanations about what had happened, making an already frustrating situation even more disappointing. I understand that mistakes can happen. What matters is how they are handled. Rather than receiving a clear explanation and a satisfactory resolution, I felt that my concerns were minimized despite the significant inconvenience, wasted time, and disruption this caused. To make matters worse, I am still waiting for the vehicle that was originally ordered. After more than five weeks of waiting, being told the car was ready, and then learning it was not the correct vehicle, I am now facing additional delays while continuing to wait for the vehicle I agreed to purchase. I do want to acknowledge that the sales representative was professional, apologetic, and genuinely tried to help. My frustration is not with him personally, but with the overall handling of the situation and the lack of accountability from management. I chose Lexus because of its reputation for quality and customer service. Unfortunately, my experience with Lexus of Warwick has not reflected the level of professionalism, communication, and customer care I expected from the Lexus brand.

    Tasca Automotive Group

    Tasca Automotive Group

    (283 reviews)

    We just moved into RI from Boston and needed service on our 2025 Volvo XC40. We were greeted with…read moreBig smiles from Service Advisor Phebe Hawes. So nice to finally have a friendly , bright service advisor who followed up with us 3 times telling us what is going on with the repairs. So wonderful. Wahooooo Tasco Automotive Group and Phebe Hawes.

    Pros Comfortable…read moreshowroom with a wide selection of vehicles, and the service department was quick and efficient. Cons Unfortunately, my experience with the sales department was a completely different story. My Bronco was in for service, and while I was there, I inquired about trading it in for another vehicle. The Sales Associate I worked with was friendly and initially handled everything in a very professional manner. Since I didn't have my vehicle with me and would have difficulty making additional trips to the dealership, I asked if we could complete the transaction over the phone. She was very accommodating and willing to work with me. However, when it came time to discuss the offer, I was told that the manager would not discuss pricing over the phone. I even requested to speak with him directly but was initially unable to do so. After following up by email, I eventually received a call from the manager. Unfortunately, the conversation was extremely condescending. He reduced the agreed-upon trade value by $3,500 and then proceeded to tell me that he wasn't making any money on the deal. I've done business with Tasca in the past and had a different experience, which makes this particularly disappointing. Based on this experience, I won't be returning.

    AMS Auto Concierge - carbrokers - Updated September 2026

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