Went online to place an order for oil drain plug washer, asked if I can just pick up quickly. Parts didn't see the order in the system, then purchased one in person. The guy send me something from his drawer, call me to cashier to pay. Then paid and found it's the wrong part. Calling to ask them send a new one, or I will leave comments. Here you see the comments. Do Not send your car to this shop. read more

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We initially visited Metro Honda to check out a Certified Pre-Owned (CPO) CR-V, but were immediately put off by a senior sales manager who was essentially selling snake oil. He claimed the car could be made "certifiable" for $5,000. It wasn't my first time buying a car, so I walked out right away. We stopped by Route 22 Honda without an appointment and were greeted by Juan David. We asked if they had any 2023 CPO CR-V EX-Ls available. He let us know they only had one on the lot and offered to show it to us. Unfortunately, we didn't like the color combination. He then checked their database and other lots for inventory that matched our preferences. Juan brought over a senior sales manager, Gio, who confirmed they didn't have the year and spec we were looking for anywhere in their system. He suggested considering a new CR-V instead. While we weren't planning to buy new, we appreciated the suggestion and were open to the conversation. What stood out was that neither Gio nor Juan pressured us or tried to push a sale. They were transparent about the out-the-door pricing and gave us a clear breakdown of the costs; no games or endless "let me check with my manager" delays. In the end, we purchased a brand-new 2026 CR-V from them. The price was fair, but more importantly, we were well taken care of. One thing I didn't like, though it's more about the dealership than Juan or Gio, is that they charge a fee for using a credit card. Covering credit card processing fees is part of running a business, and they shouldn't be passing that cost on to customers read more

Primera vez comprado carro y q mejor q SANTIAGO aclaro todas mis dudas e hizo q toda mi transacción fuera toda una buena experiencia sin duda les recomiendo q llamen y pregunten por SANTIAGO no se van a desepc read more

Route 22 Honda - Car - Car Dealers Near Me - Hillside, New Jersey

This was my partner and I first visit to Route 22 Honda, and it was an exceptional experience from the moment we arrived. Edward provided outstanding service he was incredibly welcoming, positive, and helpful. He went above and beyond to ensure we saw the vehicles we were interested in. While the process took some time, it was absolutely worth it. We highly recommend Route 22 Honda! read more

Route 22 Honda - Car Dealers Near Me - Hillside, New Jersey

Came here after having a miserable time at many other Honda dealerships nearby, and they were very helpful and clear in helping me choose the vehicle I wanted. They had plenty to test drive and try the features on. The area is also a lot more welcoming than any other dealerships I've been to, and it doesn't just feel like a bunch of businessmen looking to get into your wallet. In the end, I decided on my new vehicle and Sandie was extremely helpful in getting a fair price and ordering the vehicle in the exact colors I wanted. She communicated with me regularly and clearly, and I got exactly what I was looking for! read more

Feras was incredible. Helped us in a very professional manner. We had our newborn with us and he was able to work with us extremely efficiently. He was able to get us a Honda Pilot for an incredible good deal. I would 100% recommend you all go straight to him! read more

UNETHICAL & SHADY- Sat with the salesperson. Well, I should've known this "deal" was headed south as he started the conversation stating he's not trying to be a 'jerk'. He actually repeated this 3 more times within our 20 minute interaction. I soon found out in actuality, that is exactly what he was being. Or at least what management has instructed him to be. We inquired about leasing a 2022 Honda Civic Sport after we shared that we currently own a 2019 Civic EX (that we purchased after leasing), we'd once owned a 2017 Civic EX as well as a 2010. He had this knowledge and still quoted us a 36 month payment of $689!!??? On a CIVIC!!! Given the current marketplace we understood that pricing is up and inventory is down but this initial quote was at least laughable and at most highway robbery! Hector (salesman) then says, "I can probably throw in some car mats". This had to be the most insulting statement of all! It took minutes for him to realize he might have said the wrong thing because after we asked a few questions (residual cost? MSRP?, etc) he thought he'd go 'speak to his manager'. He then came back with a quote of $389. Not $550! Not $450! But all the way down to $389 from $689. If that doesn't illustrate some shady business practices by this establishment I don't know what does. *I have shared my experience with management and received no response. It also appears a lot of 'friends of the dealership' are flooding this page with positive reviews. Please do your homework and check out their reviews elsewhere. read more

I wanted to say thank you to Santiago and Benjamin I believe. Santiago called and let me know it was around time to either trade in my car or decide to buy it. My previous car got flooded with a hurricane and I went there and as soon as they had new inventory they got me into a brand new car. It was simple and didn't take forever. On the appointment day I was late but Santiago made time for me. When we sat down, I was willing to buy the car I had it but Santiago had me look around and I seen the HRV. I have always wanted on deep down inside, knowing it would make my life easier, but honestly I didn't think I could get it. I really just wanted something reasonable to get me from point a to point b.It was one of those things in life that would be nice if I could have it but I have other things to worry about first. We'll Santiago and Benjamin made it a reality and for that I say thank you. ( I believe his name was Benjamin, thats what the nameplate said in his office. He is a beast by the way mulitasking extraordinaire) I now feel more comfortable being my father's health aid with a vehicle that is easier for him to get out of. And driving all over for work with the 4 wheel drive. Not only that they went over and beyond making sure I was set up with the correct plans for the vehicle even looking into the details of my pervious car to see what would work best. They were awesome and made this experience great. Thank you again. read more

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Route22Honda ROCKS!!!! I've been trying to buy a car for months, but because of my not-so-great credit score, I was repeatedly rejected for any financing by anyone. Then... I went to Route22Honda and LUIS SUAREZ worked with me for Hours, telling me not to be discouraged over and over again. He asked me all the right questions, even though most of my answers were wrong. He figured out what I needed, what would make me happy, and I am now the proud owner of a Beautiful Honda HR-V!!!! I LOVE my new car!!! I LOVE LUIS SUAREZ for all of his positive energy and enthusiasm not to give up!! Finance Manager Fausto Ariza made the numbers work & got me approved. And "Geo" helped me with transferring money to get the proper car insurance so I could drive home in my new car. ....... If you need a car, and you want to be treated with respect and kindness, go to Route22Honda and ask for LUIS SUAREZ!! Tell him Cynthia sent you... read more

Route 22 Honda - THANK YOU LUIS SUAREZ!!! - Car Dealers Near Me - Hillside, New Jersey

Even though they are one hour away, I went there because of their good reviews on Yelp. Sadly, those reviews probably prove the saying that "Car dealers have to pay Yelp to get good reviews." After going to two other Honda dealers one day, I went to Rt 22 Honda on a Saturday at 7 pm. I told Sophie who greeted me the model I wanted (CR-V Hybrid Sport-L) and the offers I got from other dealers. I also told her the price at which I would buy it after a trade-in (44K out-of-the-door minus 10K trade-in=34K and 2.9% APR financing). She went to her manager and came back, saying, that the best she could do is 36K, which is pretty much the same offer as the other two dealers. I said that I cannot do 36K. If Sophie allowed me to leave, I would not be too unhappy. Sadly, she said "Wait--my manager wants to see you." Then came Carlo, another salesperson. He said that "Look---I can't do 34K---give me something to work with." After some back-and-forth, I said "Ok--34.5K". He went somewhere and came back and still offered me 36K and tried to persuade me by saying things like "Look---this is the best offer you got today", "You won't get a better one", "Your car is old---no one will give you more than 9K on it". I still did not budge. Then he said 'I will be back from my manager.' For the next 30 min, Carlos did what my 10th grade daughter learnt in a personal finance class as typical car-salesperson behavior, which is chatting and laughing with 3 other persons in a room. Carlo knew it was getting late and if he could kill some time, I would probably break down and take his offer. He even had my car key and some papers with him so that I could not leave. After half an hour doing nothing, he came back and haggled some more. Then I said "OK--I think we are done. I am leaving." He said "Let me talk to my manager." I said "I thought that is what you were doing in the last 30 min." He said "Let me try one last time." He came back and said "36K and 2.9% APR". I said "I have been saying for the last 1 hour that I want 34K" and left. When I was at the door, someone called me loudly "Hoi" from behind. I saw Carlo with 3 other guys. Carlo said "Here is my boss's boss---he wants to talk to you." I said "Hi big boss." Big boss said "What is going on here?" I explained. He and the other guys tried to explain what a great deal I was getting and how happy my wife would be when I take the new car home, without making a better offer. I left and reached home at 10 pm. Two days later, I sold my old car at the Lawrenceville branch of webuyanycar.com for $11500 and bought a CR-V Hybrid Sport-L from Princeton Honda without any haggling for $44000. So, effectively, I got it for 44-11.5=$32500 and at 2.9% APR, proving the Rt22 guys wrong on many counts (Rt 22 folks: If you are reading, please leave a message and I will send you copies of papers to prove that I am not making these numbers up). Maybe I did not get the right salesperson, maybe I am not of the right ethnicity to be treated well, but I will remember my terrible experience with them for a long time. If you are reading this, you better go there only if you know someone with good experience with them personally. read more

Great dealership. Santiago was welcoming as soon as we arrived. He had good positive energy. He was very helpful in our search for a car that was within our budget but also something that made us happy in the long run for an investment purchase for our family of four. I will recommend anyone to Santiago for their car needs. read more

Came in today indecisive on if I wanted to finance my car or lease a new car. Sandie from the time i stepped to her desk offered me great customer service from beginning to end. She explained the pros and the cons of both selections and reassured me there any choice I made would be a smart one. After careful consideration i made a choice and I am so happy that i had someone that took the time to explain with no pressure or rushing me about my service . I will definitely be referring people to her. Thank you Sandie! read more

I have been going to route 22 Honda since 2019 and I always go see my girl Sandie. She always takes good care of me and is very diligent and thorough when explaining the leasing/financing process. If you happen to be in the area go see her! read more

I came here and go my Honda 2016 it was a long process but worth it !Santigo was patient very attentive even till after i drive off with my car! I explained my issue n he offered me the best affordable car in the lot . read more

Markell Milstrey is THE BEST salesperson. I recommend 22 Honda to anyone who is looking to get a car for the first time. Markell is patient, knowledgeable, outgoing, helpful, honest, & PROFESSIONAL, to say the least. I was nervous walking into the dealership, because I wasn't sure what my experience would be like. Markell spelled out everything, answered all my questions, & wrote information out on paper so that I could have a visual. He wasn't pushy at all & I really respect that about him. Most importantly, I enjoyed my EXPERIENCE with him at Honda 22. The staff is also very welcoming & warm. I would recommend anyone to this particular location. Markell really knows his product, is confident, takes pride in his professional appearance & cares about his customers as well as meeting their needs. Thank you Markell & Honda! -Aisha read more

Route 22 Honda - Car Dealers Near Me - Hillside, New Jersey

Route 22 Honda is spamming you with marketing email and will not honor you request to stop the marketing email. This I submitted a form on their website to ask information about a car. I provided my email address to them and that's it. I now receive marketing emails from Router 22 Honda CONTINUOUSLY and I was unable to unsubscribe. I reached out to them directly and they IGNORED my request. The folks I contacted: - IESHA SOTO - SHAHNAZ If you have the same problem, you can contact the US Department of Justice (https://www.justice.gov/doj/spam) to file a complaint. If your state have a separate law about marketing email (e.g. CCPA), you can also file a complain with them. read more

Emailed and sent texts for a Pearl Black Civic Touring Sedan. Asked multiple times do you have the Pearl Black Civic Touring Sedan. Let sales rep know I was on my way. Sat down and informed the sales rep they assigned to me, "if you don't have the Pearl Black Civic Touring Sedan here, I'm walking out the door. I'll be right back he said. When he comes back he tells me the other sales rep had checked the inventory and seen the letters BL and assumed it was the color I wanted. BL is for Blue Bk is for black. Pearl Black is neither. Needless to say, I walked right out the door. Classic case of bait and switch but I wasn't biting. read more

Yesterday I brought my car for a recall and I was received with a nasty attitude from the beginning, the first employee I encountered told me he was by himself and I told him that wasn't an excuse for the attitude. He took his sweet time to register my car and take the keys. I left my car at 2:20 pm, my appointment was at 2 pm, I was never updated, no call no text, I texted at around 5:20pm to ask about my car, no reply. I called past 6 pm and I was told by the rep the service area was closed with complete disregard, I asked her to at least let me know if my car was fixed, I could tell she was annoyed by my questions. So this place kept my car overnight without my consent, without a call to at least ask me if I wanted to pick up my car and come back another day. My husband had to take an UBER the next day all the way from Hillside to Long Island. This morning I spoke to a manager by the name of Nestor and he apologized and asked me how much was my husband's UBER, he said another manager by the name of Yansie was going to call me and speak to me about the whole mess, and guess what? Is already past 3pm and no call from anybody. But no surprise here, because is what I expected after what happened. It must be horrible to work with employees that have no care for their customers and the same goes for their management. So if you want some aggravation and mistreatment in your life this is the place you need to come, and I wish you good luck. I would never recommend this place for any type of service, save yourself the trouble and go someplace else. I had to add one star in order to post my review. read more

If you want a stress-free and pleasant car buying experience, ask for Pate at Route 22 Honda. She is fair, reasonable, and patient. I bought my last 2 cars from her, and she goes above and beyond. 10 of 10! A+! Highly recommended! read more

Great experience with this dealership . I've leased 2 cars and sold one . Route 22 honda recently called to purchase my 2020 Honda Accord and offered me $2,000 more than the other local dealers . Thanks read more

Route 22 Honda - 2020 Honda Accord - Car Dealers Near Me - Hillside, New Jersey

GO SEE PATE‼‼‼‼‼‼ She made this the best, smoothest transaction I've EVER experienced. I'm overseas on military duty and Pate made this transaction happen literally in less than 24hrs. My husband picked up my brand new black on black Accord. The hardest decision I have to make is naming him. #PateForPresident read more

Prices online aren't reflective of actual asking prices. The sales manager used high-pressure tactics over the phone, trying to bully me into accepting a price more than 1K higher than quoted online, saying that he's "just trying to help the community out during this time." The worst part is that they "couldn't find" the deposit I made online to reserve the vehicle. I had to escalate to PayPal (who processed the transaction). Still waiting to hear back from PayPal. read more

I took my car to be serviced(oil change) the tech texted me letting me know what other services I need. I texted him back & declined the services... about a half hour later he texted me stating my paperwork & keys were with the receptionist. I will never return to this Honda, nor will I refer anyone. I can go to the Honda Dealer in Caldwell & I get excellent customer service. the tech comes out to talk to you & give you a better understanding of what your car needs. Honda in Hillside, NJ I'm VERY DISAPPOINTED!!! I expected way better customer service.... read more

Came in today looking to get a brand new honda crv, Sandie helped me and her customer service was amazing. Thanks to her I was able to walk away with a 2024 Honda CRV. I will definitely be referring people to her. Thank you so much Sandie! read more

If you are buying a car, ask for Rolando. He is amazing and helped me and gave me the best experience at Honda Dealership in Hillside, NJ. He didn't pressure me into any decision and gave me multiple selections of cars in my price range. I ended up getting the 2020 Black Honda Accord sport 2.0. It drives so smooth and super fast too. But no seriously ask for Rolando. Nice guy and very personable. He will get you what you want. Say less ;) read more

Route 22 Honda - My BB b.k.a Black Beauty. - Car Dealers Near Me - Hillside, New Jersey

This place conducts unethical sales. After making a deal and running my credit the salesperson decided to break the deal and increase the price. He then had the guts to tell me I'm rude after I told him the increase is his problem to solve since he shook on the deal and ran my credit. Am I not right? At this point, I decided to walk away. On my way out, I stopped at the front desk requesting to speak with a manager. The unethical sales rep then approached my brother and me to pick a fight. His exact comment was, "Come talk shit to my face." It gets even better; the general manager Howard Numan doesn't even care about the situation. He called me back several days later not really wanting to dive into my side of the story or how he would improve his business. He kept taking his staff's words before mine. This is scary! They have my personal information which is worrisome. I'm now extremely worried about fraud. There is an overall unethical problem in this place which I strongly believe starts with the general manager - Howard Numan. He doesn't seem to really care about the customer. Don't trust this place. This place is a recipe for identity theft. read more

I'm done with Honda, and particularly this dealership and service department. My 4th time leasing with Honda but 2nd time leasing with this dealership. I'm not particularly fond of the service department and my sales rep there because they are great at bullshitting you and making you feel like what you're experiencing with your car isn't happening. Don't even get me started on how many times I had to confirm my email address when I first tried scheduling my appointment. For example, I told them yahoo.com, but apparently I had a gmail account, so I was never receiving email confirmations. When I told my rep my steering wheel issue wasn't noticeable while driving on the streets, but on the highway going 70mph, and just driving straight for a while, the steering wheel vibrates and is sensitive, so with slight adjustment to stay within the lines, the whole car moves and then it just seems like you're swerving. It's extremely annoying but I've come to terms with it and will deal with it until the lease ends. Mind you I was there at 715am, so I know they downplayed what they did because no way they're going to experience what I'm feeling during rush hour. I'm not even a Karen, but I can tell you I felt like being the first Spanish Linda to curse them out, but didn't. I just can't wait for my lease to end so that I can go elsewhere. My first negative review for them, but there were other times I've had bad experiences with this service department. Thank you, next! read more

This my second car with Sandie! She gives great advice and let's you know all your options before buying!!!! She is fast and great

Our Product Specialist was Ace Amin and he was super great! We went to other dealership but they are kind of rude and laugh at our offering price. Ace did not laugh at all and he took it seriously. He kindly explained all the car functions/buttons on the car which really helped us a lot learning the car. This dealership had positive vibe and make customer comfortable. Also, financial manager was a nice and professional. Also, we were with a 1 year old baby and it was great that they have a children's room! We highly recommend this place! read more

I had no issues with the salesman Markell. My beef with this place is with the finance guy Ben Shihadeah. I explained to him that I wanted to put a hefty down payment for the Accord I was financing. I put $3000 on my credit card and wanted to put down another $18000 towards the down payment. However this was a Saturday and I didn't have the checkbook for the bank account with the funds in it. He said not to worry and to just pay the rest of the down payment when Honda sends the first bill as sort of a grace period. So I followed his instructions and now my 36 month financing (@ 1.9% APR) with $950 monthly payments has turned into 16 month financing with $950 payments. These monthly payments are way too high and I have had to liquidate some investments in order to meet it when I'd rather prolong paying off such a low interest loan. I raised this issue to Ben Shihadeah who was unhelpful. As soon as I said he misled me, he tightened up and took offense and offered no solutions or even any sort of discounted service to rectify his mistake. I escalated this issue to his manager Edward Garcia who said he would contact me later to see if there's anything he could do. It's been several weeks and still no word from him. I just left another voicemail for Ben and I'm awaiting to hear back. read more

Great customer service thanks to Alex! Such an incredible salesman & made the process so much easier. He worked with me to make sure I left with a new car the very same day. I honestly came in with little hope of getting anything but he did not take no for an answer & fought for me to get a car. I would most definitely be coming back here for any future cars & I highly recommend Alex. He really does take his time to connect with his customers. read more

Ace always makes my visit to open road Honda memorable and worth it! I've recommended so many people to go to get their new cars with Ace bc it's such an easy experience. I already have a Honda and I wish I bought it with Ace because I would have gotten a fairer price! He really is the best out there read more

My wife and I accompanied our daughter to purchase her first vehicle. We had the pleasure of being helped by an amazing sales woman, Sandie Henry, who was very professional and made sure my daughter got the car she wanted at the right price. We are very pleased and happy we were able to do business with her and Route 22 Honda. Sandie, thank you! read more

Route 22 Honda - Car Dealers Near Me - Hillside, New Jersey

My sales woman was Sandy and she was great!! She made sure that I got the car the I loved!! She was so helpful, nice and honest. Would recommend sandy any day!! Thank you again. read more

Scheduled an appointment to see and drive a certified preowned car. I left all the info about the car I was interested in (VIN, stock number, and description) and this info was confirmed back to me. Between the day I made the appointment, to the day of the appointment, I received 4 emails, 3 calls, and 4 text messages making sure I was coming. When I get to the dealership, however, I was greeted with 'who are you?' And 'oh, the salesman you made the appointment with isn't here today.' Not the end of the world, but the experience degrades mightily from there... I was asked by the new salesman what car I was interested in, I showed him his own listing, and he said that he would 'go see if it's available.' In between the time he goes and does whatever he was doing, to the time he got back, I was witness to what I can only describe as the Mos Eisley cantina of vibes. As a customer was looking into an engine bay of a vehicle, a salesman, or someone dressed in shirt and tie walks in his direction while shouting to another shirt and tie above the sales floor to the second floor - the salesman says 'watch out!?' to the customer as he receives a thrown credit card from the shirt and tie above him asking the second floor. Rude and weird. Anyway, my salesman comes back and states 'ok we physically have the car here, but you can't drive it because it's being serviced for a recall (meanwhile the car was listed for sale for 35 days already).... Do you want to maybe look at a new vehicle?' At this point I'm done with the interaction. 2 sentences is all it took. I told him I was contacted 11 times about this car, and i should be able to expect, with that much communication, that my time is valued and that the car is available to be driven and sold. Furthermore, baiting and switching to try and get a new car sale is at the very least, disrespectful of my time and at worst, predatory. Go to route 23 Honda instead. read more

Very happy with my purchase!! I just got a Honda HRV and i really recommend this dealership. Raul was very helpful and friendly, he made the process super easy and was very clear with everything!! Will definitely recommend to my family and friends. read more

Route 22 Honda is by far the worse dealer ship I've ever been to!!!!! From the Head Manager Howard Newsman. Down To the Service manager & their advisors, Peter & Paul! I dropped my Car off last year for a oil change my 2015 Honda Civic in which they didn't put my oil cap back on the right way which caused my engine to blow. In which my car NEVER drove the same I then had no choice but to buy another car... In which I still took my 2020 Honda to get serviced which was the WRONG IDEA because i took It for my axle and when they returned it my whole engine shield fell from the bottom of my car because the lack of work that was done to my car. Which lead me to get my car towed all the way from Woodbridge to Hillside for something that should have been done the right way the first time. When trying to speak to the service manager due to the lack of professionalism between the dealership & car service Paul gave me the run around every time!!!!!!! Then I got in touch with Howard Newsman who was also unprofessional & rude from the time of returning my call to hanging up on me TWICE! Do not take your car to route 22 Honda! They are rude, unprofessional & MEAN !!!! read more

Route 22 Honda - The damage they caused the second time - Car Dealers Near Me - Hillside, New Jersey

READ BEFORE YOU SHOP AT THIS DEALERSHIP!!!!!!!!!!!!!! BUYER BEWARE!!!!!!! I should give them no stars. These people are a bunch of crooks. On Monday 3/21/2022 I left a deposit of $2500.00 on a 2019 Honda CRV EXL. After doing my research I discovered the vehicle had been in an accident and had damage to the right side and was in an accident. When I called them to ask a question they said it was cosmetic. I went to the dealer with a Preapproval up to $50,800. They tried to lie and say the bank picked this vehicle based on where I wanted my payment and my down payment. I called the bank and asked questions and found out they were lying. On Tuesday 3/24/2022 I requested a refund. They said 3-5 day. I called my bank on Thursday and was told they don't see a refund being processed at all. SO THEY ARE HOLDING MY MONEY AND I REQUESTED A REFUND LESS THAN 24 HOURS AFTER LEAVING A DEPOSIT!!!!!!!!!! DO NOT BUY A CAR FROM HERE THEY WILL LIE TO YOU A THOUGH YOU IN ANY VEHICLE JUST TO MAKE A SALE !!!!! VIN 7FARW2H82JE068948 read more

My son bought the car here in Feb 2021 thru Carlos CH salesman. Still waiting for his license plate on May 10th. He wanted PA plates as he lives there, so he gave him his PA address when he bought the car to register the car under his PA address. When the plates came a month back, the dealership had it registered at his PA street address with NJ as the State!!!! When my son went there to pick up his plate and found out about this error. So after asking them to fix it, now after more than a month, they called him today asking for his license again!!!! Really wish to know what is going on here. In the meantime, he is driving with expired registration. Please avoid this place if you are buying a used car... The day of the purchase was torturous. After having the car selected the day before, we had to sit there for 6 hours on the day of the purchase, finance team is managed very poorly. The undercar shield came out after 3 days. Check engine sign came on after one week of buying the car. My son spend $300 in one week of the purchase! read more

My brother Luis just purchased his 3rd vehicle with Markell and as always, it was a pleasure dealing with him. He is very knowledgeable and professional. He even helped me get a quote on a lower insurance policy for myself! read more

Route 22 Honda - My brother's brand new Honda Accord sport! - Car Dealers Near Me - Hillside, New Jersey