I was skeptical when I noticed mine was the first review here, but after visiting, I understand why. However, despite no reviews, I still wanted to give this place a chance.
We came here while waiting to attend the afternoon Nationals games. It was 1045 am on a rainy Saturday. The restaurant was located in a hotel. We entered the main dining area where they were still serving breakfast. Apparently, they also served brunch on the rooftop. The vibe was very lackadaisical, which I knew wasn't a good sign, but again, I gave the benefit of the doubt. There was one waitress behind the desk and another one bussing tables at an incredibly glacial pace. There were only a few customers there, all of which had already been served and appeared to have been there a while.
The server at the front said we could seat ourselves so we walked through the area looking for a nice table only to discover that several of them had not been cleaned off in a long time. We finally sat down at one of the short chairs next to the window. The front server brought us a menu. We informed her we wanted to wait for the lunch menu at 11 but would like a cup of coffee to start. She asked if we wanted to sit at one of the tables and if so, she'd clean it off for us. We opted for the table, so she cleaned it off and then brought us two cups of coffee. We kindly requested cream and sugar, and she agreed to bring us some. Now normally, this is something that would take about a minute even on a busy day, but for some reason this wasn't a high priority for our server. We sat there patiently for a few minutes (as our coffee got cold) waiting for her to bring us cream and sugar but instead, she went behind the counter and dawdled.
Finally, after a few minutes, and noticing our coffee was getting cold, I borrowed one of the sugar containers off an unoccupied table, hoping she'd see and get the hint. We sat there another few minutes until she finally started walking over with the cream. She came to our table and was literally about to pour the cream in my cup when she stopped, left our table without pouring, and started asking the customers down from us (that had already eaten) if they needed anything. We thought she would turn around and come back to us, but instead, she kept walking the opposite direction around the restaurant, said something to the other waitress, and then kept going until she disappeared out of our view.
By this point, our coffee had gotten lukewarm and I started to increasingly more annoyed because we had been very polite and patient up until this point. At that point, it had been about a good 15 minutes until my husband finally had to get up and bring her back to our table. She came back over with him and finally brought us the cream. We then asked for a spoon to stir, since she ALSO never brought us silverwareof either. We waited another couple minutes for her to finally bring us silverware and, an updated menu.
She left our table and we took the next few minutes to look over the menu. The food options were pretty minimal, and the prices were incredibly steep for what was offered. The Rowhouse burger alone was $20, which turned out to be one of the most expensive items on the menu! As we waited to place our order, (by this point it had been more than half an hour just for us to get some silver and a cup of coffee), we realized we'd been forgotten again, and being that I hadn't eaten anything all morning, my stomach couldn't handle waiting another whole hour for her to come back to the table and maybe get our food back sometime before the game started.
We finally decided to abandon the mission and we walked out to find another place nearby with better service. I honestly had hope for this place but as someone who's worked in the service industry, this experience was disappointing. Especially, because it seems like the food probably would be good but for the price, we would have paid, the lackadaisical and flippant service wouldn't be worth the money. read more