I cannot say enough good things about Victoria and my experience with Smart City! I've worked with…read moreVictoria for the past two years, and she has gone above and beyond every single time to help me find an apartment that actually feels like me. Apartment hunting is incredibly overwhelming and stressful, the options out there are endless, and a lot of apartments are deceiving, but Victoria somehow makes the entire process feel so much less scary and so much more manageable. She is patient, attentive, incredibly knowledgeable, responsive, and genuinely cares about finding the right home for me -- not just getting me into an apartment. I trust Victoria completely, which says a lot. I've sent her paragraphs of apartment requirements, questions, and probably way too many messages at all hours of the day, and she has always been incredibly patient and helpful. She listens to what I'm looking for, remembers the little details, and puts real thought into finding options that fit my needs. She has exceeded every expectation I could have had for an apartment locator. One thing that really stands out to me is that I ended up signing for an apartment that unfortunately no longer works with apartment locators. Even though Victoria wasn't able to be involved in the process in the same way, she has continued to be incredibly supportive and helpful. That really says everything about the kind of person she is. She genuinely cares about her clients and wants them to be happy, even when there's nothing in it for her. This was my second year working with Victoria, and the fact that I continue to come back to her speaks for itself. She has made what could be one of the most stressful parts of moving feel exciting and even fun. Victoria has set the bar incredibly high, and I would recommend her to absolutely anyone looking for an apartment in Austin. She is the first person I would send my friends, family, and coworkers to without hesitation. I'm so grateful for everything Victoria has done for me over the past two years. She is truly an incredible apartment locator, and Smart City is lucky to have someone like her representing the company. If you're looking for an apartment, ask for Victoria -- you will not regret it!

Jordan, was nice enough. But I had to give him the area I was interested in. He did very little…read morelegwork other than tell me what I already had found out. I gave Jordan the phone number to the management properly that I eventually rented from! I would not recommend Jordan or his company for two reasons. 1.) After explaining to Jordan what I was looking for a lower crime neighborhood and less transient people. Jordan recommended The Summit apartments where residents expressed numerous transient issues. (Jordan does not know the properties at all he is just in sell mode to get his commission) 2.) They, Jordan and Smart City, are just interested in "closing the deal" and have very little sway with the properties. They, Smart City, doesn't hit multiple properties. Smart city just pushes the properties on a preselected list where I suspect Smart City gets the most commission. The leadership cannot be that great if this is their business plan! Push the properties on their preselected list! Like I said I had to go to the neighborhood that I liked, 45th and Guadalupe, and get a flier from one of the properties and then call the properties listed on the flier. I ended getting the apartment on my own. DO NOT WASTE YOUR TIME.. Smart City only wants to close the deal and collect full commission on the least amount of effort on their part. I will not do business again with Smart City! Such a waste of time!

These people literally found me an apartment in 48 hours. Highly recommend another 10…read more The manager, Rich was very attentive and responsive to my needs. He made sure that the things that were important to me in an apartment he found. I am grateful.

Amazing company very reliable successful in finding a very nice home for myself and my family so…read moreprofessional

We couldn't have made our move to Austin without Amy's help! She truly alleviated so much stress…read morefrom our search since we were moving across the country. She provided in person tours while we were in town and helped with virtual ones while we were away. We love our new place and couldn't have done it without her!!

Amy's truly amazing. My husband and I contacted Amy through Yelp after being scammed by a few…read moreproperty managers. She has been a great help. She helped us find properties in Austin exactly as we wanted. She saved our time in touring properties by creating touring itineraries before hand and was very prompt in communicating our needs with the property management companies/listing agents. We highly recommend her and if needed, will definitely use her service again.

Chase Coillins was my apartment locator. Quit on me after a week…read more He contradicts himself and absolutely not helpful whatsoever. He is always too busy to look for apartments for you and says one things and does another. Kept sending me to apartments that were way out of my budget after we have several conversations. He gives excuses for why this or that and is beyond unprofessional. Please do not use him if you use this company as your apartment locator. He is horrible. Be mindful! After a conservation with the owner and a new apartment locator assigned, I was beyond excited and satisfied with Miss Jennifer Nguyen expertise. She was able to find me apartment, not only approved the same day but in a perfect area and where I needed to be! I recommend using them and asking for Miss Jennifer personally as she was absolutely great. Her professionalism was fantastic and her services were top-tier.

I have worked with Michelle Morgan of One Place Locators twice and both times were awesome! She…read moreknows the city like the back of her hand, so she was able to steer me away from apartments that had super stringent credit requirements, onerous deposits and other things that would have been a waste of my time and money. With most apartments charging around $100 or more to apply, having Michelle know which ones to avoid is SUPER valuable. Michelle is incredibly easy to work with, honest, pragmatic and fast! This last move took about 5 hours from handshake to application. No driving around for weeks...no tour after tour...no business card after business card. We met on Tuesday before Thanksgiving (November 25) and spoke for about two hours with her showing me all the best options based on my needs. After, we drove to the #1 choice for me, did a tour, and then I signed the application and paid the fee. I took possession of the keys on December 4. Guys, that's really fast! If you want fast, easy to work with and insanely knowledgeable apartment locator, don't waste time, money or sanity; call Michelle Morgan at One Place.

AIR was great to work with during the sale of our home in Austin. Michelle & Neil were…read moreknowledgeable about the market, communicative and worked diligently to get our house sold in a tough market. We were out of state during the entire process but Michelle & team kept us in the loop and provided insights and worked to get the sale completed. Recommend AIR & Michelle for your real estate needs! You will be in good hands!

Just Win Baby! We…read morefeel extremely fortunate to have closed on our home at the end of January. The Austin housing market went from hot and highly competitive, to rockets to the moon levels. We felt Michelle gave us the best chance to win with every offer we submitted. When our offer wasn't accepted, she had relationships with seller agents to provide feedback back to us on why we didn't win. This level of communication and feedback was extremely helpful with keeping us sane in this crazy market. During the process, Michelle offered helpful advice and guidance on neighborhoods, home conditions, inspectors and more.

We had a great experience working with Carson at Bramlett Partners as our buyer's agent! As…read morefirst-time homebuyers, there was a lot we didn't know, but Carson patiently guided us through the entire process and answered every question we had. During negotiations, he helped us put together a competitive offer when the seller was being difficult. He also helped with last-minute closing cost adjustments that saved us some money out-of-pocket, and has continued to answer our questions even after closing. We really appreciated his help through the process!

We are so fortunate to have worked with Dylan Hite for our long-distance move to Austin. He was an…read moreinvaluable resource in helping us narrow down the best residential areas for our family and scheduling showings on short notice. He was also an incredibly responsive communicator, which was critical given our aggressive timeline. Moving from the Northeast and unfamiliar with the area, we relied on Dylan for guidance throughout the process, and he went above and beyond to answer all our questions and help facilitate solutions. Our experience with him was truly phenomenal - very professional and just an all-around great guy. We wholeheartedly recommend Dylan to others and would love to work with him again in the future!!

Justyn LeFebvre and the team at Strub are the best in the business. Justyn mobilized a team that…read moredid painting, repairs, pictures, advertising, staging and listing. His operation was so smooth, that by the time we listed, we had offers waiting. His pricing was perfect to create interest but also right in the sweet spot to bid up. Our home in Travis Heights was sold in less than a week and I still can't believe the final sales price. Side note: After staging, I considered keeping the house as an Airbnb, but the price was too good.

Mark truly did an amazing job on selling our duplex! Our property was a unique one, and he was…read morequickly able to assess the best way to market it. As a former salesperson myself, I marveled at how well he managed us, the buyers, and the whole process. He truly took it all on, and we were able to be way less stressed and less burdened than any other real estate deal. In fact, after working with about 6 realtors in other transactions, I would definitively say he was the absolute best! Truly a gem. I will recommend him to friends and family for a long time!

Ashley Jackson was our Real Estate Agent when we wanted to sell our rental property. Several things…read morestand out as the selling process was occurring. My wife and I felt totally supported by Ashley as she helped us evaluate the many offers we were getting. We didn't know much about the "ins and outs" of selling a house, so Ashley guided us step by step through the process. She carefully pointed out critical decisions we needed to make and showed us the differences between the offers we were getting. We felt very secure as Ashley guided us through the whole process. Ashley is a positive force in the real estate business and we recommend her to anyone who is considering buying or selling property.

Ashley was our realtor for our first home purchase in 2017, and she was the first person we reached…read moreout to when we explored the idea of selling in 2022. By early 2023, she sold that first home for us and helped us purchase our second. I have the utmost respect for Ashley and unparalleled trust in her knowledge of the city of Austin, the real estate market and beyond. Buying and selling simultaneously sounded overwhelming, but Ashley confidently guided us all the way through the process. We had seamless transactions on both ends, and couldn't be happier with the outcome. She is quick to respond and her enthusiasm for her work and for the city is palpable. I highly recommend Ashley to anyone looking for a realtor with deep experience and a near-Encyclopedic knowledge of Austin.