Rachel was incredible--truly made what could have been a stressful process feel easy and even enjoyable. I came in with a long list of wants for my new place, and she delivered. She curated a strong list of properties, toured several with me in person, and was always available to talk through feedback, weigh pros and cons, and help me make decisions. Honestly, it felt like having a best friend on call throughout the entire search--someone I could text anytime who genuinely had my back. That was especially valuable since I was moving from LA to Austin and had no real sense of the neighborhoods or where to even begin. Starting a new job on my first day in Austin meant I had zero time or mental bandwidth to do this on my own, so this service was a lifesaver. I'm so glad I found it. The only downside is the website they use--it's not very user-friendly. You have to hover over the map to see property names, and clicking through to listings can be frustratingly difficult. Hopefully that gets improved, because the service itself is fantastic. read more

I recommend this to anyone who is looking to move! I was feeling pretty overwhelmed with the amount of apartments Austin has and sifting through all of that before my move from Dallas. I worked with Jordan, and he made the whole process so easy. And actually enjoyable! I told him what I was looking for, he sent me a list of good options, we narrowed it down, he booked all my tours, and answered my MANY questions. For anyone who doesn't already know, this service is FREE!! They get paid by the apartments themselves, so there's literally no reason not to use this service. read more

Recently moved to Austin and was very flustered trying to find a good place to be within my budget. That's when I found Whitney from Smart City and she made my process so easy for me. I gave her what area I wanted to be around, my budget and anything specific I wanted in the apartment. she gave me a full list of 10+ properties and laid out the pros/cons, the cost to sign and even the prorated amounts. She also included videos and floor plans that made the process so easy I scheduled for 3 tours and ended up signing on the second tour I liked the property so much. Don't waste your time and get in contact with Whitney. read more

Smart City Apartment Locating - Austin - Whitney's contact information - Real Estate Services Near Me - Austin, Texas

From start to finish, Smart City made my experience a great one! I was lucky enough to work with Sofia and she was personable, knowledgeable, and professional, but also fun to chat with and work through all my needs. She really worked with the property manager to hash out my exact asks and got me into the unit I really wanted! Excellent company, and an excellent real estate agent. read more

Victoria was fantastic. Very prompt and excellent customer service. She really dove it and asked what was important to me. I was downsizing from a 41oo sq ft home and looking to secure a rental for the next year before I purchase again. Victoria made the process seamless and was incredibly helpful. read more

I worked with Samantha Holland at Smart City Locators and the customer service is amazing! I got a list of all the apartments with the features I wanted, got to narrow it down, and then tour with a checklist of everything to ask. It was a very thorough process and smooth sailing. I highly recommend! read more

Everything was seamless. My handler was attentive, knowledgeable, personable and communicative. Logan Kennedy was a guiding light when things started out dark. read more

Shouts out to Brendon Sparkman for his assistance helping me find apartments! I had a tight deadline, so we hopped on a call to discuss what I was looking for and he was able to provide options that fit my taste. Signed a new lease with a couple of days to spare! The more specific you can be, the better your agent can help you. I was really impressed with my selections and he stayed on top of things even during the busy holiday season. read more

Anna did everything. Was my eyes ears and mostly my legs. She was spot on weaving through the maze of apartments and found that proverbial needle in Austin Texas's haystack of housing. read more

I have to admit, I was skeptical about Smart City when I began my apartment search, but Taryn has been incredibly helpful! She helped me narrow down the overwhelming options to a much more manageable set of apartments across Austin that fit my (admittedly picky) preferences, with a few "wildcard" options for good measure. Once we picked out a few apartments worth visiting, she setup the tours for me and overall just made the experience a lot less stressful. Throughout the whole process Taryn was available when I had questions, provided helpful feedback, and if she wasn't sure about something, she made the effort to find out. This is the first time Ive used Smart City, and after this experience Im absolutely going to do so again in the future. read more

Molly made the process of finding an apartment completely stress free and very informative. Could not have moved in as fast as I did without her. Absolutely recommend using Smart City read more

This was my second time using Smart City, and they knocked it out of the park again! Huge shoutout to Reese Carmona, who was incredibly thoughtful, responsive, and genuinely pleasant to work with. He paid close attention to my needs and made sure every property he recommended met my standards in some way. I've talked about Reese so much that my friends probably think he's part of the family--LOL. Thanks to him, I found a new home I'm truly excited about. The whole process felt smooth and stress-free, which is saying a lot when apartment hunting in Austin! Highly recommend Smart City to anyone looking for their next place! read more

Looking to move to Austin? This company will take care of you! They want you to lay back and RELAX while they do the work. For FREE! I worked with Vanessa. She was GREAT. Very friendly, helpful and overly accommodating. I love the constant communication she kept up. I wasn't always communicative and went silent sometimes, but she kept up the connection in a way that was goal driven, but not intrusive at all. It was unfortunate that the apartment I applied for didn't work with locators, but I will definitely be passing Vanessa to my friend who is currently looking to move to the Austin area in February. I would rate Vanessa an absolute 10 out of 10. read more

Steven K at Smart City has come in absolute CLUTCH twice for me now. Between a troublesome rental home search in 2023 (for which I was out of the country for most of the application prcoess) & a last minute rush apartment search in 2025, he has become my go-to locator for home and apartments. I submitted an online help-request at 4:45 pm and he reached out by 7pm that same night (after hours) to get started working on my search. Found an awesome place, for cheaper than expected, in the area I wanted. 4 days later I was moved in. Couldn't recommend Steven K. & Smart City enough! read more

I've worked with Smart City for my last two moves and have had great experiences. Ian B. was my apartment locator, and Steven was my concierge - both are very patient with you throughout the process and they are always in a friendly, upbeat mood. Customer service is excellent! I highly recommend using this service. Whether you have no clue what kind of an apartment you want or already know what property you want to live in, Smart City makes the moving process exciting and streamlined. Thanks, team! read more

Jacob Sawyer did an absolutely incredible job helping me find my new home! he went out of his wait to be available at all times of the day and provided me with friendliness and professionalisms. He took care of every step of the process from proving me options with direct links to their website, setting up tours, rescheduling tours when my schedule changed, and assisting with application questions. I highly recommend using this service, all at no cost!! read more

Patience Hyde was amazing as my locator in Austin. She was very detailed and helped me find the best place for me to live!

Lauren Craig helped me find my dream apartment! I don't know how I would've managed searching while working full-time without using their services. I gave her all of my parameters and she generated a list of properties for me to choose from. She also organized all of the tours and she was available to chat whenever I had any questions. I have already recommended them to a friend who is also happy with their services. I definitely recommend working with them to find your apartment!! read more

This was my first time using a service to find an apartment and I was really impressed with the service that was provided. We had a pretty specific list of requirements and within 24 hours received 12 options that met all of them. Chandler Scott went above and beyond to help us out and it was a great experience. read more

After dealing with an unresponsive and not proactive locator, I turned to Smart City to assist me with finding an apartment in Austin. I figured use an apartment locator since I'm unfamiliar with the area. I put in my request via their website and within minutes, an agent Mr. Santos began texting me asking what I was looking for. He was very proactive and even called me to gather more information from me. He gave me tips as well. I told him I'm interested in immediate move-in. I told him my preferred area and budget about $1,200 - $1,399. I figured I could find something in Austin like I was already paying in Houston. He recommended I view The Olivine as he just showed another client. It took him at least two days to formulate a list of apartments with what they offer. However, majority of the apartments were extremely low budget, roach infested, horrible staff, rats galore. All of their Google reviews showed. That was one thing that I specifically told him that I wasn't interested in and yet, that's exactly what I received. Little did I know, affordable rent of my budget would include these things. I thought he would show me the apartments listed on their website for that price. I immediately told him that the apartments that were shown were undesirable and not to my liking. He asked if I would rather up my budget. I told him that I'd like to change my budget to $1,400 - $1,500. He told me great and would contact me as soon as he found something. I told him that I'm also interested in an apartment with a park nearby and preferably a hiking trail on site. Mr. Santos was puzzled to my request. I told him that I wasn't interested in paying the $25 or more service for Valet Trash. He grew even more puzzled saying that's what most apartments offer. Days went by and then weeks. I reached out to Mr. Santos and received no response. I figured this agent dropped me without saying a word!! I thought how unprofessional then maybe this is how ALL agents operate. I wasn't sure as this was my second time using an apartment locator in Austin. Out of nowhere, today, I received a text saying Mr. Santos no longer works for the company. Geez, it's been more than time passed and I finally receive a heads up. Thankfully, I found myself a place that meets my needs and wants even in the desired budget. read more

Michelle brought unbelievable value to the experience. I'm moving from Los Angeles to Austin, and I've never even been to Austin. I don't know anyone in the city. Needless to say it was sizing up to be quite a nerve bending experience. However, having Michelle was just as good (if not better) than having a good friend in Austin to help me walk through it all. Her advice was invaluable and her patience as we flip flopped back n forth about every little thing was incredible. I wish I could give her more than 5 stars. read more

Within minutes after filling out an easy questionnaire on a late Friday afternoon, the awesome Kate followed up with me over text. Her positive attitude was incredibly motivating in a time when I was feeling stressed and overwhelmed. She asked all the right questions to get what I needed, and she made sure we stuck to a communication style that worked for me - mostly texting, with a kickoff call to dive deeper. Over text, she responded right away every time, even on Saturday evening, and even after I would go hours without getting back to her. I was really impressed by her professionalism, partnered with her positive attitude and laid back personality. She's great at making people feel heard and understood because I felt like we were best friends right away, lol.  Beyond just being awesome, Kate helped me find an apartment that I absolutely love. I've been there a couple of months now, and I owe it all to her. The place ticked all my boxes and then some. She didn't even get annoyed (or show her annoyance :P) when I ended up sticking to options in a particular area, even though she went the extra mile to find stuff outside the area because I said I'd be open to it. And when I was about to jump the gun on another place, she gently nudged me towards my now home, knowing it was the better fit. She didn't push, just shared her perspective and past experiences with other clients, which I really appreciated. Anyway, I couldn't be more thankful that I stumbled upon this company at a tough time, and Kate's positivity and assistance was the cherry on top. read more

Although I ultimately decided not to move forward with the apartment I applied for due to personal reasons (not related to the property or the services provided by Smart City), I had a great experience with this service. I can't express how grateful I am for Jessie Lickteig's help throughout the process. She was responsive, efficient, and just an overall pleasure to work with. I would, without a doubt, recommend Smart City to friends or family looking to move to the Austin area. read more

Peyton is seriously the best!! He goes above and beyond for his clients. 1000% recommend him

My experience with Janie was fantastic - she was so responsive, let me know when to expect things and had answers to every single question I asked. She was so kind, knowledgeable, and had great relationships and questions for each place we stopped at. Her attention to detail was amazing and beyond impressive, and she found great deals exactly where I wanted to be within my range in less than a week. Her ability to pivot was so appreciate and I can't recommend working with her enough! read more

Want responsive, personalized service to find an apartment in this crazy rental market? Do you need a true full-service locator? Don't wait, outreach Smart City right now. I have to move due to increasing rent by February 17th. I had some very specific needs, mainly the first floor, with nearby handicapped parking, 2 beds, 1-2 baths, with a budget. I was being literally ignored by another service and in a panic. Requested a consultation around noon on a Friday. I had a customer service rep text me within 10 minutes of request. Gave her my "must-have" and "want" lists. She said my locator would be reaching out soon. Less than 30 minutes later, I received a text from Hadley, my locator. She received my info but would be in a meeting until 4. asked if she could call then. Of course. At 3:45, she texted her meeting was running over. Could she call at 4:10. Yes! And I was already feeling better with timely communication. Hadley called at appointed time, and we had a nice chat. She said she'd start pulling listings and get the list over by Monday. Sunday (day earlier than expected) I received a text from Hadley that she was sending a list over. She listened to my needs, and I just needed to give her my choices, and she'd get virtual tours set up. I looked at the list and had some questions. Monday, we were in almost constant communication as she spoke with the different offices, getting answers to every single question. And by 3 p.m., I had entered an application on an apartment!! Hadley kept in constant contact, waiting for the approval. Then came an even bigger, more wonderful surprise!! Another customer service rep contacted me to start helping me get utilities, cable, etc., set up, plus a list of movers she'd help me get set up with, plus a discount for those services. I was pleasantly gobsmacked. I don't have to call, research, all that? Nope, I am now a "member" of the Smart City Family. BONUS! I didn't expect such quick results, I just wanted frequent communication on what was happening. And now I have an apartment that meets my needs and my wants. There was no pressure to up my budget, no attempts to upsell me for a larger commission. Plus, the added services to help things be easier and less stressful. All included. My son will need to move in about six months, and they've already decided to use this service. I've also told several friends about this company. For someone like me, immunocompromised and with chronic, debilitating illness, customer service is so important, and Smart City, Hadley, and their company really raised the bar. I'll definitely use them again. read more

This was an amazing service!! My locator was extremely helpful. I was moving from out of town and needed advice on where to look / where not to look. My locator took the stress off of me for scheduling tours, mapping out the best route throughout the city for each day, gave advice on pros/cons, listened to all of my requests, answered all my questions, etc. Such a helpful service and $0 cost!! read more

I can be an extremely neurotic person about certain things so I began looking for apartments for my July 2021 move-in starting in December of last year. Somewhere along the way, I found a Smart City ad on IG and was connected with the wonderful Emma Tasker who made my search so much easier and provided some peace of mind! I had already done a lot of research before reaching out and already had the places I wanted to look at in mind, and Emma was able to set up tours for each place that worked with my schedule. In the end, it was one of her recommendations that I hadn't even considered before that I ended up signing with! Emma not only responded to all of my texts super quickly, but she was also extremely patient and able to provide me some insight into the Austin rental market and the management of the properties. The best part of the whole experience was the text-based communication, which made me feel like I was just chatting with a friend rather than having to type up formal emails/phone calls like I had to do with locators and realtors in the past. I honestly don't know how I would have handled this whole process if it wasn't for Emma, and I highly recommend working with her if you are looking for a new place! read more

Maria Lucas from Smart City was awesome. I told her exactly what I was looking for and did she deliver. She found exactly what I was looking for. Help me through out the whole process and was always available to answer all my questions. read more

I reached out to Smart City through Instagram and by the next day, an agent reached out to me. Kelsey Webb was super sweet and had a super positive attitude to help me find the perfect apartment. She was very informative and helpful with the locating process and gave me so much insight and I trusted her judgement on recommendations 100% Her constant quick communication helped us find an apartment in a timely manner and i am very appreciative of her help! 10/10 recommend Kelsey Webb!! read more

I was referred to Theresa F. from a friend and I'm so grateful for the introduction! Theresa is very knowledgeable of all the different Austin neighborhoods and apartment promotions. She's very responsive, goes above and beyond to send detailed video tours due to my busy schedule, and helped set up tours. I would highly recommend her and will keep her in mind for future moves! read more

I was living in San Antonio and accepted a hybrid position in Austin, so I needed to find a place for me and my two pups STAT. I reached out to Ian Benjamin with Smart City and could not be happier with my experience. Ian is a true professional who took so much stress out of the search for a rental by always being accessible, patient, and reassuring. Touring properties meant I was making a lengthy drive from San Antonio, and Ian made sure we were only touring the best potential matches to make good use of our time. Even when we didn't find our new home on the first day of showings, he wasn't deterred. Ian was great about listening to my concerns and helping squash the anxiety that inevitably comes with apartment hunting. I was a little hesitant my options would be limited searching right after a terrible ice storm, and yet Ian still managed to connect with property managers and gather the information I needed to feel confident signing a new lease. He advocated for my "must haves" and made sure I didn't feel pressured to settle for the first available property. Ian was really invested in making sure we'd be happy long term in our new place. We are so pleased with our new home. Thank you for everything, Ian! read more

Jennifer was amazing at the city tour and also the buildings she put together we're all emancipate. She was friendly and knowledgeable and represented every building with class and experience. Thank you Smart City for helping me get my First place in Austin TX read more

In search of a new place, I teamed up with Smart City ATX several months before my move date. Danny Vidales did an amazing job at sending me apartments well ahead of my timeline so that I could get an idea of places I might have an interest in. He accommodated everything that I asked of him and more, a true professional and I highly recommend Danny for your relocation needs! Becca also reached out to me after I had been approved at my new place to assist with anything else I might need for moving (insurance, movers, etc). Smart city is the smartest way to begin the moving process, hands down! read more

Smart City was a GODSEND when we were needing a place to stay very last minute. My partner got a job offer that needed him to move in two weeks EEK. We got connected with Hannah who gave us a great list of apartments along with locator only deals. Hannah even set up showings for us! Snagged a cute luxury apartment for cheap, and enjoyed our year there. Definitely recommend! read more

Last minute I called while driving to Austin and I was connected to Rachel Pollock who provided outstanding service - she was responsive, organized, and shared links, photos, advice, and prices within minutes! Rachels's best skill is listening - well, maybe it's the execution...I give her 10 stars for excellence overall. The second trip to come in 2 weeks hopefully to secure our new home. read more

I worked with Reese. He was great. I never used a locating company before. Was very pleased. I'm moving to a great property!

recently utilized this service with Ethan. We told him everything we wanted and he sent us about 7-10 great options. He responded really quickly and was very receptive. He setup and attended all the tours for the places we narrowed down to and even got them back to back in one day so we could see as many as possible. Ethan was knowledgeable and genuinely looked out for our best interest, as evidenced by him asking specific, applicable questions that I wouldn't have even thought of. Another thing I loved about this service is you don't have to pay for them, they receive a referral bonus when you sign on whatever apartment. It's like a realtor but without all the fees. Thank you Ethan!! read more

Steven was extremely helpful in our search for our new home. He was incredibly responsive and worked hard to ensure we were finding a good place. When touring, he was even looking at things that could be potential problems in the future for us even though we would just be renting. I would highly recommend him and smart city to anyone searching for a new home. read more

Kate Lidiyak and team were amazing! Kate was extremely professional, attentive, easy going, patient and accommodating. Had a lot of knowledge of Austin are apartments. The concierge also goes out of their way to make sure you're all set for your move - utilities, movers, etc. a really nice touch! Would highly recommend if you're searching for a rental property in Austin. Thanks, Kate! read more