Good doctors, horrible staff. If you love missing prescriptions, waiting days to weeks for your medication to be refilled this is your place. If you love 1960s facilities this is your place. If you love not having your phone calls answered or returned this is your place. If you're suicidal go here this place will kill you read more

I was with this clinic since 2018 and it was ALWAYS a problem. Now that I am at a different place, I cannot believe I ever stayed with this place. It is the absolute worst. Forget about the fact that it is a total dump and most of the time there is no air-conditioning, they almost NEVER answer the phone. God forbid you need a prescription. I am a diabetic and they never check my blood. Half the time they don't even check my blood pressure. Even worse, when they moved locations from the Laurel Canyon Blvd to the Sherman Way location, THEY LOST MY ENTIRE MEDICAL FILE. That file was like 3 inches thick and it was JUST GONE. Do yourself a favor and run as fast as you can from this place. read more

Made an appointment for today later this morning and i have not received an email confirmation, phone call or anything. When i called and ask to set up a physical the girl on the phone said they wouldn't have anything until October. Hello?! Please look at reviews before picking your pcp read more

would give minus 4 stars if possible. This is the worse place to receive care, they don't care about you, you go without your prescriptions because they are too incompetent to answer faxes from your pharmacy. It's an on going battle to have them refilled. I've needed a cordazone shot my my knee for almost two years but they are too lazy or "busy" to give me a referral. I been twice asking. How they are still a business amazes me and tells me how bad a medical boards, how little checks and balances we have at our, the patients hands. Want a early grave, go to any of the Roy Medical Groups, they have you covered read more

I am uncertain how Dr. Iraj Shamsa is still practicing if my experience is similar to others (by the reviews it seems to be). This is, undoubtedly, the worst physician office I have ever encountered in my personal experience as the timeline of events below indicate: Jul/Aug 2024 - On or about the months of July and August I spent several weeks continually calling this office in order to receive treatment. (Please see their yelp reviews for additional corroboration to this). - When finally receiving an appointment I was prescribed several different diagnostics and a follow up date. On the follow up date I was prescribed a single time medication including but not limited to blood pressure medication for severe hypertension, cholesterol, and others however no actual treatment barring the one time prescription. Sep/Oct/Nov 2024 - Over the course of -months- For additional evidentiary support; the pharmacy had also called requesting this to be refilled and were summarily ignored (in addition to the physician filling out a request for MRI incorrectly, which was denied). Accordingly, I filed a grievance and was in receipt of a response that I was seen twice and "demanded" an MRI (note this was the physician recommendation). Please choose any doctor office but this one if you care about your health; do not be put into jeopardy by having something like blood pressure medication (severe), cholesterol and others prescribed once; and then office staff failing to return each and every call. With the utmost recalcitrance; I will be seeking legal recourse in tort; as it seems the owner will ignore the practices otherwise. Alternatively if someone is already in process of certifying a class action; I will join. I will also be seeking recourse with the medical board directly despite there not being a monetary remedy as practices operating such as this, are in my opinion, a substantial detriment to the public. read more

The most terrible office staff ever. They never answer calls, very unorganized and unprofessional staff. They don't make the effort to call patients and notify them about changes, I took a day off to go and see my primary care but once I got there for my appointment the office staff told me doctor had an emergency and been out of office for the past 3 days... The staff are extremely rude! read more

've experienced significant scheduling issues at this doctor's office. On two occasions, my appointment at 1:30 was overlooked, and the staff went to lunch until 2:30, showing a lack of respect for patients' time. This repeated unprofessionalism is concerning and needs attention from the management for improved service read more

Roy Medical Group - I had an appointment 1:30. :) - Family Practice Near Me - Los Angeles, California

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As a teenager who has visited this place my whole life, it's not been the worst place but not the best 4 or 5-star experience you can get. If you have an appointment at 9:00 am, expect to be there until 11:00 am. Other than them wasting your time making you wait in a small waiting room, it's decent. I have had a problem recently with one of the recent new (maybe permanent?) pediatricians who has made my experience in getting a check-up by questioning her credentials. For starters, she was impolite when I kindly told her I didn't want to wear a patient gown and she got annoyed. Even as a teenager, I know a patient has the right to refuse to change in a gown, and in no circumstance should a doctor pressure a patient to do something they don't want to do. In addition, she did a referral for me to do an MRI even though my previous history has been archived in that medical place where the results came as nothing was seen to be abnormal. The neurologist who examined my results told me I had nothing wrong whatsoever. In addition, if you want to be cleared for a sport, apparently you can't until you do a blood test only because of a family history of a grandparent having health complications. No doctor in previous years has made me do this and it has honestly been a nightmare for me since I can't do the sport until I get this blood test done. I understand the concern for the doctor, but she NEVER told me I wasn't cleared until embarrassedly I turned my paperwork to the nurse who clears people for sports, and she told me, I wasn't cleared since the doctor checked the "needs further evaluation." box. In the future, I will pursue the medical field and this experience taught me what you shouldn't do as a doctor. read more

This place should be CLODED DOWN!!! I have been waiting for authorization to get my lungs checked out and I call every single day at least 20 times and NO ANSWER!!! Does not matter what time of the day, they don't answer. I finally get a hold of them after calling another 20 times in a row. The receptionist is rude and tells me that the doctor wants to follow up in a year , I tell her that she sent an authorization to get my lungs checked out, how are you going to tell me to come back in a year and she hung up on me and stoped answering. This place needs to be shut down and going to report to medical board of California . Here is the number for anyone that needs to file a complaint instead of calling the doctor 20x and not getting anywhere. Toll-Free: 1-800-633-2322. Phone: (916) 263-2382. read more

This place is awful. Old, cheap looking, slow, run down. No one keeps up on the bathrooms and the vibe is cheap and creepy. No one working seems to care about getting you in and out as i waited over an hour to be seen before walking out. Many doctors to choose from, highly suggest not choosing this one. read more

These guys don't care about people. I have called repeatedly asking for a refill on a medication for Dr. Antonio's office. I initially requested it 2 weeks ago from my pharmacy and they sent MULTIPLE faxes requesting a refill. No response. They called her office multiple times and left messages. No response. I called her myself multiple times and left numerous voicemails. Nothing. Two weeks go by and I'm literally rationing my medication. They finally get back to me and say that I haven't been there in 6 months and I was need in a checkup. I then said how come you guys haven't returned any calls and also stated how unprofessional it is to not respond within the few weeks I had been requesting meds. Could've been taken care of with an appointment in the meantime. The lady cut me off putting me on an endless hold. No response calling again multiple times. Horrible customer service and an awful excuse for an institution that claims to "care" about people. I don't know what to do in regards to my medication seriously. Also her office is dirty. My high school nurse's offices was clearer than hers. Steer clear!! read more

Dirty, unnecessary long waiting times, careless employees. I do not recommend even as a last option.

If i could give this place zero stars i would. Showed up to my first appointment and this place in whole is DISGUSTING. From the beat down freezing waiting room, to the disgusting bathroom that looks as though it doesn't get tended to with no paper towels, and the obscene waiting time. Walked out after an hour. This place is NOT for me, so some research before thinking it's for read more

I love Dr jamanco she's sharp and thoughtful but the place needs new paint in a better color

This is the most horrifying Dr. Office. The front office staff never answers the phone. I can call 15 times in one day & not one person answers the phone it goes to voice mail. When you have a breast biopsy elsewhere & you are told to call your doctor for the results forget it!!!! They do not answer the phone. I have to drive there to see the doctor who is only there Thursdays & I was told you can not see him today. They are withholding important medical results from patients. They threatened to call the police on me for demanding they give me my results. Dr. Shamsa is only good for prescriptions they have no interest in you as a patient. When Costco contacts them by Fax to refill the staff never checks the fax machine after a week & a half of waiting for refills I have to drive to the office and ask them to check the fax machine!!! This is ridiculous!!! DO NOT GO TO THIS DOCTOR'S OFFICE. The office assistants are too busy on their cell phones watching Tick Tock. I have reported them & changed my medical doctor TODAY!!! They work well with patients who have recently crossed the border Biden's people!!!!! STAY FAR AWAY from this Roy Medical Group!!! read more

I was very disappointed in both of my visits here. My boys ages 4 and 3 needed routine physicals and each time we had to wait over an hour to be called back, and then another hour to see the doctor in the room. They weren't even that busy. My 4-year-old has never liked doctors and had a tantrum in the waiting room, and the front office looked annoyed. On our second visit I had to wait 25 minutes just to receive new patient paperwork and then was rushed to finish it. The only reason I went to this office was to see a specific doctor recommended by a friend but she wasn't in the office at either appointment. I'm sad to have wasted my time here. I'm going to find another office that understands it's unacceptable to make young children wait two hours for a visit. read more

Unprofessional they talk way too much and even if you have an appointment you end up waiting for another 2-3 hours ‍ Highly don't recommend this place! This place should get shut down for the lack of work they do here. And also Nosey as fuck too. read more

This is the worst office. You do not want to choose this office as your primary care physician. I called the receptionist it's not professionalism hangs up on you when you call and leave a message they never call back. This is the worst. Worst worst don't use the doctors there don't use this office because they do not know what professionalism is. I've left him multiple voicemails and never got a callback from them. They are not the right place and the right reception in the secretaries receptionist. All of them are rude. This is not a business you guys want to take your hand I guarantee you you would be much happier with another doctor and another office. read more

Dr. Shamsa very nice and understanding. Went out of his way to make sure I get the referrals I needed . Thanks read more

Stay away. Unprofessional and irresponsible doctor. I was prescribed the wrong med because they accidentally swapped my folder outside the door with another patient from another room. read more

This place is beyond ridiculous! I call them repeatedly and leave a vm and NO callback. I need to set an appt in less than a week per the dr. So he can give me another 30 day RX and I can't get anyone on the phone after 2 weeks! Then, another RX needs a refill and the pharmacy calls them for two days and sends a fax and NO reply! I didn't have my daily pill for high blood pressure last night because of them so I called today and switched to a new provider. Do NOT go to this place! read more

Roy Medical Group has the rudest and most unhelpful staff I've dealt with. They don't do what they say they'll do. They don't help you get all the information you need, and they get mad, refusing to pick up your calls if they just don't want to deal. So disrespectful. I dealt with their crap for months and went without medications because they can't get it together. I still never received months of medication. Never going to their dirty and disrespectful office ever again. Sadly, the doctor was nice and helpful but the office staff is absolutely terrible. read more

Horrible service! I waited over an hour to be seen by the doctor despite the fact that I had an appointment. I should have left as soon as I walked in! The office is dilapidated, run down, dirty & I was fearful I'd enter healthy but leave sick. The office staff is horrendous! They don't return phone calls, keep you on hold forever, & give you the run around. I've had to call several times to get test results and I'm told I'll be called back, but I never am! I'm changing my doctor ASAP & recommending to my insurance company that they stop assigning people to this place! read more

I accompanied my grandfather to his appointment, and we will be changing doctors IMMEDIATELY. The office was filthy, the doctor didn't know 2 of the medications he has my grandfather on, he came into the appointment with his mask BELOW his nose, the staff didn't have examination gloves, and there wasn't an ounce of hand sanitizer in the entire facility. He didn't ask any questions, and wanted to know why were were there...as if we were inconveniencing him for doing his "job". I should have been worried when I pulled up and noticed that his office is next to the "Corn and Crab" and a nail salon. There are plenty of other doctors out there they care...this guy clearly doesn't care. read more

Horrible terrible awful place! I recommend a random person on the street corner vs this place. Completely unprofessional. Stay away stay far away. They don't answer their phones. They are unprofessional and should be closed. Go anywhere but here read more

Horrible, been going since I was practically born and they're are the worst set of doctors yet. The nurse used to be nice back when I was younger but the new ones are bored out of their minds and take so long to even attend, and once they do it's with boredom making you want to suffer from your sickness than deal with their shit. read more

I only went with this place because it was the only female doctor that took my insurance. I haven't seen her yet. She never seemed to show up to work. I was seen by different male doctors. They also never anwser the phone or return phone calls. Luckily I found the best doctor I ever had elsewhere. read more

I honestly have not visited this office and I'm glad I came to Yelp before going to my appointment. I literally called all day and no one ever picked up. I finally got an appointment set but it would be a month and a half before that appointment. Luckily I came to check reviews before! Didn't go! It looks like it would be a good idea to steer clear of this office. The only thing I personally know is that this place just doesn't pick up their phone! Your lucky if you get them to pick up after 5-10 attempts of calling. read more

This place is a joke! I need to come here for a referral to an OB (glad this won't be where I'll be receiving my prenatal care). They told me that since I was transferring my Dr at the end of my pregnancy that most likely no other OB would accept me as a new patient because I'm high risk being that im almost due? ‍ So eventhough my refferel might be rejected I still needed an unnecessary 2 minute exam. They clearly just wanted to be paid because if I can't be referred why did I need to waste time getting an exam? The Dr is 100 years old with a dirty white medical jacket. He needs to retire ASAP. He didn't even know I was pregant but had the forms right in his face. Then he either pretended he didn't know I may be rejected for an authorization to an OB or he was legit confused because he's SUPER old! They made sure they charged for a visit that may or may not have been pointless in the first place! The office Doesn't like very clean. They clearly don't sanitize regularly. The nurses and staff look unprofessional and look like anybody just off the streets. One of the nurses looked like she needed a bath. They had a water leak in the exam room that dripped from the ceiling on me!! read more

Switch to this doctor less than a year ago. Their service is bad and adults walk ins is only thursdays and fridays till 11am . Its been 2 times where I have an appointment and the doctors werent there becuase they're in a meeting ! They don't even bother to call you and reschedule. Can't even come to the doctor so I have to go to the hospital! Totally going to be switching doctors ! read more

AVOID THIS MEDICAL PRACTICE! I made an appointment to get a referral for a specialist. I waited over an hour past my appointment time in the waiting room. When I went in the floors and walls were dirty and there were used cotton swabs on the floor. None of the exam rooms had sinks for the doctor to wash his hands. I was told I would receive a referral in 2-3 weeks and the staff would call me. Five weeks later I left a message. Six weeks later my wife left a message. Seven weeks later my wife left two messages. Eight weeks later I got someone on the phone and waited 30 minutes on hold only to be told that they don't give referrals- I would have to speak to my insurance company. I called my insurance company and the insurance company said the doctor's office was wrong. The insurance company tried calling the doctor's office and couldn't even get them on the phone. Go to another doctor. Any doctor. read more

Roy medical group should be called a toy medical group this place is a joke of a doctor very unprofessional and can't even remember when someone was prescribed a med. I will be coming back here cause I don't have an option but I will not recommend this doctor to anyone friends or family o and ps there is not a such thing as appointment if you make one you will sit just as long as a walk in read more

Hands down the worst doctors office I have ever been to. They do not return phone calls, do not call pharmacies to straighten issues out and God forbid there is a problem with your insurance because then they ignore you, refuse to write a prescription that your direly in need of and lie and tell you that they will call your pharmacy and help you but don't and leave you stranded sick and in pain. The behavior is unconscionable. If I could leave less than one star I would. Stay clear of this dump. read more

I haven't been here yet but it was delightful making an appointment with a very friendly and professional representative over the phone.

STAY AWAY. If I could give them 0 stars I would. The office staff at this location and specially the location in Van Nuys are extremely rude and unhelpful. First, they never pick up their phone and they send you to voicemail. If you try to leave a voicemail, you can't because it's full. They are unorganized and don't communicate effectively. When by a miracle you do get an appointment, the wait time is long. I had to wait close to an hour. The doctors are hardly ever at the office, which in my opinion doesn't make sense because this is supposed to be a doctors office. Until you bring up the topic of you speaking to the insurance company, they gain a little bit of motivation to do their job. I had to switch my primary for this reason. I work at a doctors office and I know the quality of customer service that should be offered at a doctors office and this office does not offer good customer service. read more

I initially chose this facility because it was one of the few that offered a female doctor who took my insurance, but i should have done my research before making that decision. My first and only appointment here was to get stitches removed from my ankle, and this doctor visit was honestly more traumatizing than getting the stitches at the hospital 11 days prior. First of all, the staff was incredibly unfriendly and the office was disgusting, i felt like i was walking into an old, abandoned building. Secondly, i did not see the doctor i had chosen online and made the appointment to see, instead a male doctor came in who barely spoke the same language as me. (i have nothing against language barriers, but when it comes to my health i need to know exactly what is going on.) This man did NOT wear gloves when dealing with my still healing wound, LITERALLY COUGHED ON MY ANKLE BEFORE REMOVING THE STITCHES, and applied a bandage that didn't even stay on my skin for more than 5 minutes and gave me no further instructions on how to deal with the wound. Lastly, after he left the room, a bitchy nurse came in, handed me my papers without saying a word, and left. I was unsure of what to do so i grabbed my things and bolted. As i was on my way to let the girl at the front desk know what happened, i saw there was no one sitting at reception and no one to be found. This place is disgusting, rude, and not worth the visit at all. read more

We would have been new patients but they never called us back. I said on my voicemail that my husband was in a car accident too. I called starting Wednesday morning (I called 3 times on Wednesday). Their message machine basically said we are out from 1 to 2 and here until 5:30. The 3 times I called, were all within the time they were there. It is Friday 6:22 pm and not even a hint of a call. PLEASE DO NOT EVEN CONSIDER THESE PPL. I considered them because I was told they speak Spanish which is my husband first language so I thought it would be good for him to really communicate. Well we have to be able to talk to them first and make an appointment. I ran out of time when picking the doctor but had I yelped them first, I would have not even considered them. All the reviews are horrible! Let me add to it because there is nothing about them that I can see is good. I wish I can even give them a lower score. They must be about to close otherwise why else would they behave like this . . . or maybe they don't need the $$ or the business. It's crazy that they behave like this. read more

I tried to make an appointment as they do not take walk-ins, which is actually ridiculous in the case of an emergency as was the case when I called. First, they told me the earliest appointment was October 14th, but after I complained and was transferred to a superior, suddenly it became October 19th because "someone had just taken the appointment on the 14th" in the matter of 30 seconds...if it sounds like BS, it probably is. Horrible customer services skills as when I told them the reason I never visit their doctors is because the one and only time I've visited (with an appointment mind you), I still waited 45 minutes in a room for a doctor to simply order the MA to give me a shot while he decided to sit in his office and pick his nose (not literally for those unable to understand sarcasm). Her response was that if I didn't like it, I could switch doctors, which obviously I will finally be doing as it's long overdue. read more