The workers here are always so nice and helpful. It's clean and has such a wide variety of things…read moreto purchase. I highly recommend this establishment.

Happy they're here, but I followed their hours tonight-Sunday. Said closes at 6pm, but they closed…read moreat 5pm. Please update your hours

The woman who is in charge of the consignments is an absolute beast. I had called prior to ask…read moreabout their store process. Whoever I talked to was an absolute sweetheart. Great! This was going to be a good experience, right? When I went in, the consignment lady was so rude when I asked a few more questions and kept saying, "Well you didn't talk to me about this! I don't answer the phones on Saturday." Dropped off several things, she rejected almost all of them. I hope the 1 or 2 items she kept sell quickly, as I will never do business with her again.

I contacted Urban Renewal on February 23 about consigning several high-end pieces from a home I am…read moreclearing out for a deceased family member. I do not live locally and was only in town for a short period of time handling the estate, so timing and communication were important. The home contains quality furnishings, including a Taylor King sectional, a custom Vanguard dresser, a large Restoration Hardware rug, and other high-end items. After nearly three weeks of back-and-forth communication, they finally were going to come out on March 13 and picked up only two items--a sideboard and a rug. To my surprise, after our conversation with the driver on his way, they then declined the rug. I decided to tell him not to even come, and I would not be doing business with them and that their business structure was extremely unprofessional and excruciatingly painful to deal with. During prior communication, they asked what price I hoped to get for the rug. I suggested $800 for a $3000 rug as a starting point, fully acknowledging that I did not expect to recover what I originally paid. I specifically asked for their professional input since this is their business and they know the resale market. Instead of providing guidance, I was simply told my price "wasn't their happy price." That was the extent of the explanation. The entire process was unnecessarily frustrating. Communication is routed through a receptionist who acts as a gatekeeper, making it impossible to speak directly with the person actually making the consignment decisions. Everything is filtered through short emails or secondhand messages, which creates confusion and delays. For a business that relies on consignors bringing them quality merchandise, the lack of transparency, poor communication, and inefficient process is surprising. Clearing out an estate is already difficult, and this experience only made it more frustrating. I would not recommend working with this company. Their communication structure and overall business approach are not consumer-friendly.