We had to use Evelyn's House as a hospice home for my mother. When we were first told about needing…read moreto go to a hospice house we were a bit hesitant but the care she received while at Evelyn's was beyond amazing. All the nursing staff were so kind and courteous with all their dealing and the office staff (social worker/chaplain) were excellent with answering any questions we had. The facility is amazing and clean with multiple areas for family to relax when they may need a small break. We are so thankful for the staff at Evelyn's house for easing this transition for our family.

want to give this place 5 stars all of the nurses were so…read morecaring towards my dad. The family members actually became friends with the nurse. want to thank you Evelyn's house for giving my dad a place somewhat like home. I was surprised my dad Tom Nelson had passed away early Friday morning around 3am. I know he was in the absolute best care that was given to him. he was the best dad to me and will be missed

The Kindred Staff are kind, understanding and really helped both my family and my father during the…read morehardest time of my life! They dont just come in and care for the patient, but they care for the family too with lots of education about what to expect, compassion and 24/7 help! They really are an amazing group of nurses and medical staff!

The Kindred Nurses assigned to my mother at St. Sophia went over and beyond what is expected. They…read morenot only cared for my Mom, but assisted me with understanding the transition process. They were excellent!!! Thanks Debbie and Bertha !!!

Don't even know where to start. When our Mom was discharged from Memorial Hospital, your company…read morewas assigned to my mom's care. My youngest sister was her POA and caregiver, was never informed about the medications being stopped until 2 days before her death. Comfort meds should've been placed in the home THE DAY OF ADMISSION. The nurse didn't make her initial visit til days later. Your nurse asked my sister if she could take out her catheter because she was "too far". You were negligent in providing appropriate hospice care to our mom. The ball was dropped day after day with nurses scheduling a visit, then never showing up. Yes, I am very opinionated about hospice as I, too, was an Oncology nurse and Hospice nurse totaling 45 years experience. You will be hearing from my lawyer.

Do not use BJC Hospice Care. The left hand has no clue what the right hand is doing. They left us…read morealone for a week while my 50 year old wife was on her deathbed dying from cancer. We were out of meds and other necessary supplies. I called three times and they kept saying someone would show but never did until she died. It was the most disorganized care I have ever witnessed and resulted in lack of comfort and compassion for my wife when she needed it most. The head of the hospice called me to apologize and said he would call back to follow up with an incident report and this ever happened either. The billing person who works with the insurance company was simply lazy and did not want to make any extra calls. It was from start to finish just a mess and I hope people that read this review think twice before using BJC Hospice. Please choose a smaller company that actually care!

We have been extremely pleased with VA of Webster Groves…read more The initial consultation was helpful because they were able to find just the right person(s) for our mom. What began as companionship turned into friendship and much more. Words to describe our experience are Reliable/dependable Trustworthy Flexible Willing to do anything asked of them The office staff is quite helpful and returns my calls promptly. We are grateful for the good experience and have recommended to our friends needing similar help.

The staff was difficult to deal with Don't want to…read morecompromise As a client I am very unhappy with responds received. I am paying substantial $$ for my care with your client. Had very bad experience with a few aides. Only one aide was exceptional in her surface. She was c the only one I trusted. Dont appreciate aides using my personal items like food n drinks when I'm sleeping n doing laundry. Don't appreciate them showing up here without an appointment. That's trespassing! I don't appreciate treating caregiver rudely as well as myself I finally want to say I will not recommend your company to my friends or family. If need be I will report you to the BBB

These people were horrible. We had to work around their schedule and staffing issues. they hardly…read moreprovided anything for my brother's care. We received the Bare minimum. The supplies they promised showed up the day he died. Was supposed to have more visits as his condition worsened. Didn't happen. Never saw a chaplain to help my brother's last days. I would not recommend this hospice service under any circumstances

Great Hospice Provider with the NICEST Staff. From the Aides to Chaplains Social Workers to Nurses…read morethe Volunteers and Office Staff. They are all in it for the right reasons. The families and the patients.

UPDATE: I emailed my concerns to the email provided in the response. I sent my email at 11:37am and…read moreDeborah sent an email back at 12:54pm, saying they did a "thorough investigation." Thorough investigation in that amount of time????? No one ever reached out to me. They lied and said the Clinical Director reached out and listened to my concerns in detail. This is a complete lie-no one reached out to me at all today to listen to my concerns. I talked with her in the beginning when we had issues but not for this complaint on the day of my mother in laws passing. Terrible that this agency can get away with lying and collecting their money without providing the services they promoted and said they would provide. My mother in law had Unity for her end of life care. Absolutely horrible experience. I am hoping another family doesn't have to endure what we did. When i had an emergency, i called the number as instructed, no one called me back, i called again, was told someone would get back with me, no one ever did. I dealt with the emergency by myself but needed to speak with a nurse for direction, but that wasn't happening. There were a couple of really good nurses that came on a semi regular basis, they were professional, friendly and mostly competent. The Chaplain was horrible and started arguing with me on the phone. I stopped taking his calls. We didn't need that extra stress. The social worker called us once never called again.The night my mother in law passed away, i needed to speak with a nurse really desperately. My mother in law had blood(A-LOT) coming out of her mouth. I called the on call, no response, i called again, the on call did call me back about 45 minutes later. I asked for a nurse maybe to come out. No one did. We were all alone not knowing what to do for her. It was the most horrific thing i have ever dealt with. When she passed, not one person offered their condolences other than the nurse that came out to declare her deceased. The social worker said we would have 13 months for follow ups. We have had NOTHING since she passed early January. I did call in the beginning when we started to experience issues, which the administrator Alan told us we could go with someone else. That was his solution instead of trying to fix the issue. I have dealt with many hospice agencies over the years and this is BY FAR the WORST I have encountered. Think twice before going with this agency. I am also checking into how they billed medicare. We have everything documented and if they bill for the services we didn't receive, that is Medicare fraud. I also have to add, i have been calling to try to speak with someone about this since JANUARY to no avail. Just put in another call today. My mother in law deserved better. They should be ashamed of themselves for the horrendous lack of care for not only my mother in law, but for our family as well.

Very poor care. My dad passed away on Father's Day and they wouldn't answer the phone for a long…read moretime and didn't seem caring at all. They were very slow to come out. I needed help and didn't receive it. I do not recommend them.

Parkway Gardens is GREAT, my father has been there for six weeks. he absolutely loves this…read morecommunity and I will tell you he is not a easy man to please! :-) The staff is like family, they are available 24/7, no one goes hungry in their little community. The variety of food for each meal is unbelievable even on weekends, snacks available all the time, the activities they offer to the residents is so nice. Housekeeping keeps the home exceptionally clean. The laundry for the residents is their clothes only rather than throwing everyone's clothes in together on wash day Parkway Garden is the place for any family member that just cannot live along any longer, I have peace of mind knowing my father is taken care of so well.

From the owner: When you visit Parkway Gardens, you'll find a warm, friendly community where folks can thrive and…read moreconnect. It's a place full of friendly local faces where you and your loved one will feel right at home, whether that's in our inviting community spaces or homey studio apartments, alcoves, and 1-bedroom suites. Our care partners are dedicated to creating an environment where residents can thrive and where family always feels welcome. With caring smiles and helping hands, we strive to ease the transition into assisted living for everyone involved.

Years ago when my uncle Donald millering had broken his fema to his hip they came into my uncle's…read moreapartment at madaford gardens apartments they got him up to Walk with his walker and they walked with him with a strap belt around him to keep him from refalling again after st.anthony,s hospital fixed his hip with surgery by putting a steal rod in his hip socket of the joint and screws and bolts also they had my uncle on morphine for pain including was on nitro glycerin for the heart even a med for blood clots they kept him comfortable with all the different types of cancer he had inside of the body but sadly he passed away in front of my aunt barb and me before Christmas so she passed out from her husband passing away she didn't want them to leave with his body in the cremation body bag so Shannon and janice as will as the doctor told her that he's gone to just to let him go so we went to the memorial service for my uncle Donald millering at tillis park

THE WORST. Do not ever hire this company. I hired Pathways at the suggestion of the hospital…read morehospice coordinator. From day one, they pushed and pushed and pushed me to have people and services and products delivered to my house immediately. Had I not had my Mom at my house resting - as she had only had weeks to live - I guess that would have been ok. BUT to have people pushing me to come over (the nurse, the nurse's aide, the social worker, the pharmacy delivery, the chaplain, the massage person, equipment delivery person, etc., etc.) was ridiculous. I needed peace and quiet and time with my Mom - not disrupting phone calls and visits. They couldn't coordinate all these calls/people into ONE central person to get things done??? I had 6 or 7 people calling at all hours to push their way in to my house. Unbelievable. I am guessing that the more people, products, services they could push on to me--the more they could bill Medicare - and therefore the motivation was entirely profit - NOT CARE. You would think a hospice organization would have CARE as their primary goal but instead, it's a business, like any other and profit is their only motive. FURTHER MORE, and this is the icing on the cake, I CALLED THEM an hour after my Mom died to request next day pick up of the hospital bed, etc., as I did not want these things in my house any longer --understandably. The 'nurse' (?) who called me back was so rude, abrupt, uncaring and 'put out' by the fact that she had to call me back at 9pm on a Monday night that I will never ever forget this call. WORSE, she didn't even get the job done. She said she'd coordinate equipment pick up for the next day - but she didn't. I had to call AGAIN two days later to get it picked up. UNBELIEVABLE. Please email me if you need more info and I will respond. Do not ever hire this company. dedec@aol.com

If you would like an awesome team to care for your loved ones Experienced In Home Care is the team…read morefor you. The director Robin and her team are caring and well experienced in taking care of your medical needs. They offer 24hr care which allows family members the opportunity to take care of other responsibilities while knowing their loved ones are in good hands. Their the best in the business!!!

I enjoy working for this company it's very flexible and it just have a good vibe positive I just…read morelove the boss and the staff if I need any they will help me to get the tools

negligent care for my dying spouse. He had serious injuries from falls and was not given warm food…read moreat meal time. No rails on beds so he was laid in the floor. I finally took him home with me where he died by my side. Not enough care for these needy elderly folks.

Someone needs to check on the residents throughly because residents go without hearing aids for…read moremonths, they don't get assisted with toileting, have rashes between their legs(I was told and a family member had shown me a picture, residents who needs assistance going back to their rooms after meals are left in dining room for extended periods of time even after calling for someone to assist them, resident with diet/texture restriction being allowed to sleep allowed with a lollipop in their mouth, staff uses and takes from the residents ( using their deodorant, takes their toothpaste, hair bonnet, Q-tips, phone chargers, body wash, and their change tucked away in their drawer. They falsifiy information do that it can pass with State. Breanna, Ast. DON and Nurse Sandy even changed my mothers medication pass time without our knowledge or her PCP's order. If State would not notify them and show up unannounced maybe thing wouldn't be allowed. I'd noticed that a lot of workers walk around with their ear buds in talking on the phone even when they should be assisting residents in the shower. Also, they will put your loved one on Psych meds without notifying family not even checking their health history. Maybe because the Chief of Psych is also part owner of Delmar Gardens, seems like a racket. No one cares, like I was told by Charge Nurse Sandy "I don't know and I don't care" when discussing my mother's ER diagnosis. It's all about having a body, even if not qualified. Richard( Admn), Brenda (DON), Breanna (Ast. DON,), Charge Nurse Sandy, Marci(Social Worker), Optum Nurses (Sara & Amanda) PCP Alex Rudoi will all burn in hell for how you have NEGLECTED my mother damn near killing her again with the same medication Levothyroxine that was changed to be taken at night but is suppose to be given in A.M. on an empty stomach. All will ROT in HELL.