understaffed. no closed captioning on television for hearing impaired family member and staff did not address their communication for family members lack of hearing. meds came close to 1 1/2 to two hours late. when aids changed wet pad on family member, they said they did not have time to change bedding that was wet on many occasions and surgical wound was in for rehab and to be constantly monitored and cleaned due to this mishap. Nurses and aids were often rude, some yelled at patient in their own frustration. no matter how many times charge nurses of DON handled the situations, new staff would come on and always had similar situations again. the facility itself needs walls painted and intercoms on walls fixed and updated. many hang loose off wall and you can see into the drywall. there was what looked like dried running water markings from ceiling down the wall at head of bed. Nurses often left wet and soiled wash clothes on bathroom floor, counter and sometimes the sink. food was somewhat okay and once in a while had something delicious too. PT group was awesome with loved one..
Wish I had the money to repaint building, buy new furniture as the shellac was rubbed off tables, nightstands, cabinets. great room table tops all look filthy, same trash laid on the floor for several days without being cleaned up in great Room.
when our loved one needed someone and after an hour or so was crying in pain or left on toilet thirsty minutes after just having surgery, I was crying too as no one gave me the time of day when I looked for help. if they did, they came at looked at sister and went right back out of the door saying nothing and no one still ever came. family felt helpless for trying to help our loved one. read more
