I had to call 1.855.485.0336 to make our reservation because the app wouldn't let me book a room for the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.I had to call 1.855.485.0336 to make our reservation because the app wouldn't let me book a room for the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service. read more

Royal Caribbean Cruise Lines - I had to call 1.855.485.0336 to make our reservation because the app wouldn't let me book a room for the same night after midnight. The lady - Travel Services Near Me - Miami, Florida

Top-notch VIP experience from the moment my family stepped onto the ship on Friday, August 28, until we stepped off on Saturday morning! The buffet was excellent, and so was the service from all 10 of the waiters we encountered. Everyone provided exceptional customer service, especially Roswell, Norielyn, Melo, and Kriselle. Thank you for making our dining experience so enjoyable! We also spent every evening after dinner hanging out at **Deck 14**, and the experience there was absolutely unbelievable. A huge shoutout to **Johnny** for providing such amazing customer service! **Kudos, Johnny!** You truly went above and beyond. Royal Caribbean is so lucky to have you on board!Your kindness, attentiveness, and outstanding service made our family's experience even more memorable. Thank you to the entire crew for an unforgettable VIP experience! We truly appreciate all that you do. read more

Royal Caribbean Cruise Lines - Deck 14, Royal Caribbean, Voyager of the Seas - Travel Services Near Me - Miami, Florida

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I have been on many cruises over the years with several different cruise lines, and I have never experienced customer service like this. We specifically booked a Caribbean cruise aboard Royal Caribbean's Allure of the Seas because we wanted to vacation in the Caribbean. Royal Caribbean has now substantially changed the itinerary and replaced the vacation we selected with an itinerary going to Mexico. If I wanted to take a Mexican cruise, I would have booked a Mexican cruise. I completely understand that cruise itineraries sometimes have to change because of weather, emergencies, safety concerns, or unforeseen circumstances. I am not suggesting that a cruise line should never be allowed to change a port. My issue is what happens when the change is so substantial that the vacation being provided is no longer the vacation the customer chose to purchase. I contacted Royal Caribbean and explained that because of the significant itinerary change, we no longer wanted to take this cruise and requested a refund. Their response? No refund. No compensation. They told us we could change to another ship and sailing date, but apparently we are expected to rearrange our schedule and potentially our other travel arrangements because THEY changed the vacation we purchased. Imagine purchasing an airline ticket to New York. The airline later contacts you and says, "We've changed your destination. We're taking you to Los Angeles instead." You tell them, "I don't want to go to Los Angeles. I purchased a ticket to New York, so I'd like my money back." And their response is essentially, "No. We're still taking you somewhere, so we're keeping your money." Would anyone consider that reasonable? That is exactly how this situation feels. What has been most frustrating isn't simply the itinerary change. It is the dismissive way Royal Caribbean has handled it. Their response essentially amounts to: We understand you're disappointed, but we're not refunding you or compensating you. In other words, they can substantially change what you purchased, and if you no longer want what they substituted, that's apparently your problem. After numerous cruises with different companies, this experience has completely changed my opinion of Royal Caribbean. We aren't asking for something unreasonable. We aren't asking for a free cruise. We aren't trying to take the cruise and then demand our money back afterward. We simply do not want the significantly different vacation Royal Caribbean substituted for the one we purchased, and we are asking them to return our money. Unless Royal Caribbean changes its position and provides a reasonable resolution, this will be my first and last cruise booked with them. I would strongly encourage anyone considering Royal Caribbean to understand exactly how the company may handle your reservation if your itinerary is substantially changed after you've paid. Buyer beware: apparently the itinerary you choose when booking may not be the vacation you ultimately receive--and if you don't want the replacement, Royal Caribbean may still keep your money. read more

Royal cruise ships we have been on so far - Adventure, Enchantment, Brilliance, Empress, Explorer, Freedom, Majesty. Visited many ports of call throughout the Caribbean - Eastern, Western, Southern. 5 days, 7 days, 10 day cruises. Always out of Port Canaveral, FL. Yeah, we enjoy sailing with Royal. As Diamond and Pinnacle loyalty level members we receive terrific cruise discounts and great perks such a free wifi, laundry service, free daily drink tickets, discounted pricing at their specialty restaurants, and more. Staff we encountered on every cruise have been friendly and helpful. When we had any problems the main desk staff sorted it out. Our room attendants have always been great. I've seen all the one star reviews and feel sorry so many have had bad experiences. We were just on a Caribbean cruise and had a good time. Other than the dining room food not being as good as it used to be we still enjoyed ourselves. Windjammer is usually more than decent with a ton of different things to eat. So far, we have never gotten sick on board any ship (knock wood!). Pro tip - always get travel insurance which covers medical in case you do get sick or injured as your normal healthcare is usually not. accepted on a cruise. Rookie mistake not getting it, pay the extra for peace of mind. The nightly parties in the promenade, piano sing-alongs in the schooner bar, casino gambling, different shows and comedians, live music, multiple bars, pool deck, gym, and more. Is Royal Caribbean perfect? Heck no. We've experienced some problems but nothing so major to stop us from taking a cruise with them. To each their own. We like Royal. read more

We recently sailed on Quantum of the Seas out of San Pedro to Catalina and Ensenada. Overall, we had a really positive experience! The ship had so many activities and places to explore we didn't even get to see everything. SO many family friendly activities and we loved the pools. We never had a hard time finding a lounger by the pool which is always a sticking point for me. At Catalina, the tender boats were easy to get on and off and it was a fast trip to the island. Staff overall was very professional and polite. Definitely felt a lot of pressure to fill out the survey after the cruise as many staff members explicitly told us to rate them 10. One server mentioned how he needed the 10 score to send money back to his family. Service was excellent, but talk about pressure! I think they should leave it up to the guests to make their own minds. They also pushed the drink packages pretty hard on the ship if you didn't have one. They were always trying to sell something. Food was pretty good! I was surprised. I LOVED the buffet. The specialty dining was OK, not sure if it was entirely worth it. We tried the Italian place on. board and it was pretty good, but along the same quality as the rest of the food on the ship. Definitely recommend making those reservations in advance if you can because they fill up! As a family vacation, this was super affordable and an overall good time for all ages. Highlight was the family karaoke and the rock-a-roke! Casino was fun and ALWAYS busy. However a hand full of the machines weren't working. My son loved the kids club and kept saying he wanted to go back! Our room was nice. We had one queen bed and a sofa/bed (which we didn't use for sleeping cause it was pretty small). For two adults and a toddler it was a good size. Highly recommend getting a room with a balcony! Loved looking out onto the water every day and we even saw a pod of dolphins! So magical! Another way they can improve is to have more pool towel stations! The pools were pretty spread out but you had to walk so far to get towels at the ONE location, and there was always a line. The themed nights were fun and some people went all out with dressing up but there was no pressure to participate. Lots of options for excursions but they are better for adults or older kids. Crazy enough, my mom broke her finger while on the ship and the medical team was so fast and thorough. Kudos to the doctors and nurses on board. TLDR, great affordable option for a family vacay. Decent food, great pools, comfy rooms. read more

When me and my fiancé booked our cruise back in April for January 2 2027 we were told all we needed was our marriage license not marriage certificate because we are both not 21. Come find out today before our payment was due we need our marriage certificate not just marriage license. So when we first booked it we put our 500 dollar down payment and now we are out 500 and no honeymoon because of the miss information we were told but the royal Caribbean staff and agents more than once. read more

My wife and I just came off a wonderful cruise. It was on Royal Caribbean Cruise Lines, the Wonder of the Seas. We found an incredible deal on Royal Caribbean Cruise Lines for my birthday week. We only sailed on Royal Caribbean once, I didn't think it was anything special because I compare everything to Norwegian Cruise lines. I'm going to make a bold statement after this cruise. I will never sail on any other cruise line other than Royal Caribbean when sailing the Caribbean. Let me explain. Royal Caribbean Cruise Lines shares their private island with NCL. Except their side of the island has a dock. There were at least 3 Royal Caribbean Cruise ships docked. What these means, you can walk off the ship and enjoy the beach which is called CocoCay, their private island in the Bahamas. No waiting for a ship tender which they'll pack you in like sardines, like on NCL. Norwegian is building a dock and one day it will be finished. But for now, Royal is the king of the Caribbean. The Wonder of the seas ship is magnificent. They split the ship to create an outdoor "Central Park" complete with trees, platforms for small jazz bands to perform, restaurants, a wine bar, I could go on and on. This area was where we spent most nights. I had a great glass of Italian Wine while listening to a Jazz Quartet. It's my idea of the perfect vacation. New ship with a great design, perfect. The entertainment - shows? NCL for the win. I saw Jersey Boys while cruising in Alaska. It was a world class, Broadway performance. I mean, the water diving show was cool but Frankie Valli isn't showing up for the premier. Drink package - NCL for the win. Maybe its because this is my 2nd Royal cruise but they are not giving any deductions! Everyone in the room drinks each day, no exceptions. And it's expensive! Food - NCL for the win. We went to two specialty restaurants, we love Wonderland! The other speciality restaurant was just ok. Staterooms - Even. My wife and I had a nice room, its was large enough for the two of us. The steward kept everything clean during our stay. The biggest difference was the pools. I remember on other cruise lines, getting up early to claim our chairs. This wasn't the case on Royal. There are so many indoor and outdoor pools with plenty of available pool chairs. Overall, their Coco Cay private Island is the Royal Caribbean Crown Jewel. Their huge pool and private beaches on their island is the vacation. On the Ship, Central Park every night is what did it for me. Going to the Caribbean, Royal Caribbean Cruise Lines is my choice. read more

I had the amazing privilege of taking a seven day cruise with Voyager of the seas with 20 of my friends and family. The cruise ship is always clean and organized, which seems like a challenge due to the large volume of people. The kids literally could not stop running around the ship all day and we did have a challenge getting them to sleep because they could not stop enjoying themselves. The main dining room has phenomenal food options, and Services quick and efficient. We had a balcony room which I greatly enjoyed. I loved seeing sunset and sunrise from the comfort of my room in my pajamas. If I could do anything different differently, it would be to pack more sweatpants and comfy clothes because by the end of the cruise ship, I literally felt like I was home. read more

Royal Caribbean Cruise Lines - Travel Services Near Me - Miami, Florida

We recently sailed with Royal Caribbean International and while there were some positives, we unfortunately would not sail with them again. The ship itself was in decent shape despite its age, and our room was comfortable with a great view. Our room attendant, Rio, was excellent, and our dining room waiters, Walter and Lou, were truly outstanding and a highlight of the trip. However, several issues significantly impacted our experience. We noticed ongoing problems with toilets not flushing consistently while docked, including in our stateroom and around the ship, which became increasingly concerning toward the end of the cruise. The biggest frustration came from the spa and Guest Services regarding billing and refunds. We made changes to prepaid spa services on embarkation day, but were later charged incorrectly and told conflicting information for several days about refunds that should have been straightforward. Despite multiple visits and calls to Guest Services and assurances that it would be resolved, there was no clear communication or follow-through until several days later when the refund finally appeared. While individual crew members were excellent, the lack of consistency, communication, and accountability from the spa and Guest Services left us very disappointed overall. This experience has made us seriously reconsider future cruises with this line. read more

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If I could give a zero I would. Paid full price for a balcony room. Was put on floor 6. Floor height wasn't the problem, but the circumstances around it definitely were. Directly in front of the balcony was the escape boats and lowering equipment that directly blocks any view. (This room should be heavily discounted) directly below the room is a staff entrance, the door would slam every few minutes starting at 9pm to about 3am. Sleep was impossible, even with ear plugs. The staff's solution to this was "sorry" and "here's some earplugs to help you sleep" unbelievable that a cruise line of this magnitude would have such a bad design flaw. There are more items to discuss, but I'll leave it at this. Definitely will never be booking with this company again, this experience was anything but Royal. read more

Royal Caribbean Cruise Lines - Balcony room deck 6 - Travel Services Near Me - Miami, Florida

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I've cruised on RCL many times over the years and had a great experience....but now - I definitely won't be cruising with RCL again. We just returned from the Alaska cruise. The formal dining room wait staff were ok - however Matt Was the best! He really made up for the other ones. Main Diningroom food - terrible. They cooked the steak wrong -we both ordered medium. One came out Rare and the other medium well. Every night the rolls were cold and the butter was almost so cold you couldn't spread it on the rolls. I had the cookies for dessert and they were soo hard - I took a video. Also the Baked Alaska - they used to do a big show with it. No more dinner shows or even a good baked Alaska. The meringue was none existent. The chairs need to be replaced as they're old and falling apart along with multiple glass chips around the barriers of the railings between floors in the main dining room. In the Windjammer they were constantly out of food-we'd have to ask when something would be refilled. Bars - They advertised hot chocolate for drink of the day - but no bar had hot chocolate to actually sell the drink. Rooms - We lucked out with Nicolas for our cabin attendant! Activities - The bingo isn't really bingo any more. It's all electronic and the numbers are selected from the cards sold. Someone yelled Bingo and the guy running it told everyone to hang on as it couldn't be. And he was right - that's when we realized they already know the outcome as they know the room numbers of the people who purchased the cards. Also - not as many activities anymore that aren't related to selling you something constantly. We'll be cruising with another company next year! read more

Royal Caribbean Cruise Lines - Travel Services Near Me - Miami, Florida

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As I stated in the cruise critic website...my family and I sailed from sept 5th to sept 13th. The internet package they sell falls way far below what they advertise with slower speeds and connection yet they can only refund 10% what a joke and didn't use 2 beach mats due to jellyfish at coco cay yet their employees failed to make a refund after he said he will. What a joke. Never again though! read more

While the cruise was nice, there were issues. Customer service was not great and often the service people were difficult to understand. Also Celebrity nickels and dimes you to death. I prefer up front full amounts like Oceania. And we got fraudulent charges on our bill for "amenities" on disembarkation day. They could find no receipt either. Everyone is supposed to check and no one calls back. Ives who answered Celebrity's regular number promised to call back; not a word. The headquarters has a full voicemail and never answers its phone, often hanging up so this fraudulent charge cannot be fixed. That is despicable: to have a headquarters that is totally unresponsive and a customer service phone support staff who is the same. Never again will I go on any royal caribbean partner cruise line. Never!!! read more

$20 per day for WiFi that barely works ??? Couldn't sleep at night because of sliding door on the balcony between me and my neighbor, it was terribly banging. I bought premium room with balcony for my mom and it really stunk. I wish I had an option to give negative stars. Just to be fair, servicing staff is really exceptional read more

Our last 3 cruises have been on Royal (out of MIA) and it's been generally a good experience. Granted it was an EDM music cruise on a Royal ship so we didn't have to deal with the kids screaming or popping in the pools, and that made it even better. My only complaint is that I realized we brought home a casino voucher and a $100 casino chip but learned we can't redeem them ever once we step off the ship. Kinda shitty but lesson learned. read more

Royal Caribbean Cruise Lines - Check all your pockets before you leave the ship so you don't walk off with this because it's worthless - Travel Services Near Me - Miami, Florida

Look at the unfairness that Royal Caribbean think of loyal members that they wont help us transfer money we already paid for because of a family emergency. And they suggest we pay extra for protection when you never know what life may throw at you. read more

Royal Caribbean Cruise Lines - How they treat people and they don't care. Although you are loyal to the cruise line. Over $200 is crazy!!! Would not recommend. - Travel Services Near Me - Miami, Florida

First-time cruiser and unfortunately a disappointing experience. This sailing was sold as a Bahamas and Grand Cayman itinerary, but Grand Cayman was canceled with no meaningful remedy offered. While I understand itinerary changes can happen, the lack of communication, organization, and follow-through made this feel like more than a one-off issue. Onboard, there were repeated service breakdowns: disorganized entertainment, maintenance noise near my stateroom despite requesting a quiet area, billing errors I had to catch myself, and unclear disclosure around daily gratuities and fees. Customer service before, during, and after the cruise was inconsistent at best, dismissive at worst. A medical emergency is tragic, but how a company handles disruption matters. In this case, transparency and accountability were lacking. For the price point and brand reputation, I expected far better. read more

We had an amazing cruise except for one member of our family getting sick and being quarantined. The medical staff were nice but with his symptoms I felt like it was more emergency than they felt. He was immediately transferred to a local hospital when we docked in Miami. They thought it was gastrointestinal stuff but it was a ruptured gallbladder. I know it was probably hard for them to figure it out with limited equipment. We had the best dining staff (Cruz and Anthony)! They made going to dinner fun every night. The staff was amazing on the ship. The tourists were very rude. This was my 6th cruise and I feel like the people on this cruise were the worst. The elevators were always packed so you just need to take your time, go earlier and know you'll be sharing with 20 other people that will stop at each floor Food was great in both the dining room and the windjammer. I'll definitely go on another RC cruise again. read more

First time and last time RC cruiser. We had 5 rooms as a family. Never came to try to repair a non-functioning virtual balcony after 2 calls. On the 3rd call, we were told they could not repair it without even coming to try. We were given a small refund, but I would have preferred to have someone try to fix it. Started the cruise off on a negative note due to lack of response and time waiting for someone to come. Royal Caribbean should do a better job with repairs and maintenance of their ships. I doubt it worked for the next person who had the room. read more

Went on Wonder of the Seas. Nice ship and looks very similar to Utopia of the Seas. Entered the Halloween parade and felt "jipped" by the judges for picking a contestant who put no visual value into their costume, compared to mine. Overall, the cruise was fun, as well as the Silent Disco on the last night. There was initial confusion with the itinerary which was revised one day before sailing and affected a lot of sailors when it came to their themed wardrobes. Would recommend that for future Halloween cruises to have the itinerary finalized a week in advance. read more

I am writing to express my deep concern about an incident that occurred during my recent cruise on the Odyssey of the Seas. My wife and I were in our room 8548 when we were disturbed by the security team during our afternoon nap on May 4, 2026. The security team bullied uu into an unwanted and disturbing conversation about taking pictures in the public pool area. They claimed that someone had accused us of taking pictures of them and insisted that it was illegal to take pictures of people on the ship. I find it highly inappropriate that the security team made such claims without any evidence. They also informed us that we could only take pictures of the general areas of the ship, but not of the people. This is extremely difficult to do on a ship full of thousands of people. I am deeply troubled by the actions of the management and security staff of the Odyssey. They went out of their way to ruin our cruise and vacation. The security team even had me show them the pictures on my personal phone, which is an invasion of my privacy. It is evident that almost everyone in that area was taking pictures or videos of everything or everyone there eyes could see. This kind of bullying behavior and unnecessary targeting is completely unacceptable. Royal Caribbean has just lost a valuable customer, and I will be sure to amplify this situation on social media and with everyone we know or come into contact with. I strongly suggest that Royal Caribbean implement proper training for its security staff to prevent such mistreatment of guests in the future. I am writing to express my deep concern about an incident that occurred during my recent cruise on the Odyssey of the Seas. My wife and I were in our room 8548 when we were disturbed by the security team during our afternoon nap on May 4, 2026. The security team bullied uu into an unwanted and disturbing conversation about taking pictures in the public pool area. They claimed that someone had accused us of taking pictures of them and insisted that it was illegal to take pictures of people on the ship. I find it highly inappropriate that the security team made such claims without any evidence. They also informed us that we could only take pictures of the general areas of the ship, but not of the people. This is extremely difficult to do on a ship full of thousands of people. I am deeply troubled by the actions of the management and security staff of the Odyssey. They went out of their way to ruin our cruise and vacation. The security team even had me show them the pictures on my personal phone, which is an invasion of my privacy. It is evident that almost everyone in that area was taking pictures or videos of everything or everyone there eyes could see. This kind of bullying behavior and unnecessary targeting is completely unacceptable. Royal Caribbean has just lost a valuable customer, and I will be sure to amplify this situation on social media and with everyone we know or come into contact with. I strongly suggest that Royal Caribbean implement proper training for its security staff to prevent such mistreatment of guests in the future. read more

Booked a cruise while on board after they hyped up how much you can save and all the deals you get for doing it. Not a month later the fares dropped and the promotions got better. Received the standard, " those promotions are for new bookings" yours isn't eligible. Of course they dangle the carrot of "sometimes there are promotions you can use to lower it. I've never seen one for existing reservations. If it was only a couple hundred dollars, not a big deal, this was almost a $1000. No loyalty to its members or its cruisers. Terrible all the way around. read more

What a wonderful cruise we had on Wonder Of The Seas with Royal Caribbean. The ship is very large and beautiful. We had lots of nice entertainment and music, and you can't forget about the food. They have many venues to eat at and the food is delicious and lots of it. The staff works very hard and we're also nice and friendly. read more

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I wish zero or negative stars were an option... they take your money and give you an absolute S__T product in return with no accountability or care for you getting what you paid for. So you booked the cruise eh? Think that's it? It's not. Read the fine print. They will uncharge you to almost double the price of the cruise itself. Excursions are insanely overpriced, book them from the vendor directly. Make sure you know you'll be charged $18.50+ a day for gratuity PER PERSON. You can cancel this on the cruise itself, but be warned, they'll screw you and the line for customer service will wrap around the ship. Now, that's all disclosed, and it's my fault for not reading it. So I want to just warn you all, cancel automatic gratuity as soon as you board. Leave tips. Carry cash. If you do a dining experience PLEASE tip them. Those people are great. But don't this is predatory cruise line steal your money. Why am I so angry with them? Let me tell you. We booked a cruise that was called "THE HUBBARD GLACIER CRUISE". It was an alaska cruise. We paid extra for a large balcony room to see a glacier. Guess what we DIDN'T see? Yeah, the Hubbard Glacier. Now you may ask, why not? Good question. ONE day prior to boarding we were told that our final port would NOT be Seward, but instead Whittier. We pre-paid for a train ride from Seward to Anchorage that promised beautiful views on a 4 hour train ride. The ride from Whittier to Anchorage? 90 minutes and so so. Refund? $50 on a $400 train ride. That's it. We find out the destination changed due to port construction in Seward. Construction that had been ongoing for a while and didn't complete until 3 weeks after our cruise, so it was known WELL in advance that it wouldn't be ready, but they wait until the day before to let us know. At that point, it's too late to change our transportation, and in Whittier a cab, uber, rental car, etc. doesn't event exist. So they know they own you. They don't care. On to the Glacier Viewing. The second to last day was supposed to be the Hubbard Glacier. A place realistically only viewable from a ship. The reason we ALL booked this cruise. On day 5, after we ALL got back on the ship after docking in Skagway, the Captain comes on and tells us that due to the new docking in Whittier (again, known well in advance), we would have to skip the Glacier and sail all day and night right into Whittier. So you are telling me that we knew we were going to Whittier a day before the cruise left, but we didn't know until the night prior there were restrictions on when we could access the dock and time management was now a problem? Needless to say the ship nearly broke out into riots and the line for customer service was front to back for the rest of the cruise. If this was weather, mechanical, whatever, I get it. It would suck, but I'd get it. I work in the transportation industry and sometimes you just get bad luck. This, however, was lying and preventable. They stole from ALL of us. Now, that aside, the food was terrible, and our "junior suite" cabin creaked and popped the whole time so loudly we could barely sleep and thought it would probably sink. The view from our balcony was of lifeboats and their support hoists. Their apology was an embarrassing room credit. That's it. Why didn't they cancel Skagway and go to the glacier? Well, they sold a ton of excursions in Skagway they'd have to refund. Floating around a Glacier that makes them no money is the much better option to cancel. I contact customer service multiple times for a more reasonable compensation. I couldn't have been told to F--K Off more times than they did. Nothing. No care or concern in the world. I will NEVER use Royal Caribbean again and I wish nothing but the worst upon them. One thing I will say, their staff on the boat are the nicest people ever. They were the only saving grace of this piece of s--t cruise line. You won't have a single complaint about the staff. Ever. But you WILL make a Royal Caribbean Voodoo doll when you get off that old a$$ beat to hell boat with garbage food. Don't say I didn't warn you. use Virgin Voyages, by far the superior cruise line. read more

Dirty couches and bed topper, crowded public spaces, and inconsistent customer service.

First cruise. Went on the Wonder of the sea. Great experience. Nice cabin. The food and buffet were decent. Very friendly staff. We will go again. Highly recommend. read more

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Spectrum of the Seas Shanghai to Shanghai. Did we enjoy the RCI trip: yes. Was the ship impressive: yes. Was the 'in deal' restaurant food good: just ok in truth not great. We had every day dine and premium drinks packages and pay for food was very good and some great. All the food serving and bar staff were exceptional - if I listed those who were stand out it would be a long roll call. All the crew - bar one - were so courteous and we felt welcomed every waking minute. The captain was mostly unseen and unheard which is disrespectful to we who make paydays. Downsides were really annoying and we paid enough not to have them and in order of annoyance: first the ship hadn't been to any of the ports we visited so different crew gave conflicting information very little of which was helpful and some downright wrong. Our first stop in Japan was a disaster (listed as Kyoto but it's not as Kyoto is 90 minutes away by train and you'll likely queue at the train station for tickets for 15 minutes). It took us way over an hour go get through Japanese immigration at our first port of call: Maizuru. Then we had to traipse out of the port walking on muddy wet tarmac. We were told by ship staff that the shuttle bus would take us to the train station but it dropped us in the carpark of a supermarket some 10 minutes away in a rainy wet town where most shops were closed as they closed Tuesdays. We've never paid 50 bucks to go to a supermarket carpark before. All port times are time-tight but while we stuck by ship times the invisible captain didn't leave any Japanese port for at least 90 minutes after the times he set for guests who didn't buy ship organised tours. Had we known this we could have risked going to Kyoto. All ports were mostly pay to leave industrial ports many miles away from city centres. Another annoyance is the fact that Chinese people are charged significantly less than westerners for the same ship tours. I did lose my patience once 45 minutes after I'd been told the drink of my choice - which had run out - was in its way and this was after I'd generously tipped five bar staff. I'd observed the night before Russian passengers (inhumane rude vulgar creatures) become immediately aggressive waiting less than five minutes and the bar manager who kept me waiting 45 minutes (he had no intention of getting my drink - it would take pages to explain my full experience) attended to them in less than five minutes. So if you are a thuggee and threatening you'll get what you want on RCI. I buy premium drinks packages for, believe it or not, to enjoy premium drinks. But some bar staff will tell customers they've 'run out' or the bar hasn't been re stocked so this is a billion dollar ship with a $160 a day premium drinks price tag for two people. I won't go to detail but it took a senior manager who the bar managers report too to sort it out. At the money we paid this shouldn't have happened and it's unacceptable. There's also a management strategy to let premium alcohol to run out and to intentionally serve cheap booze for premium: Baileys is an example of being replaced by a cheaper Irish cream (NCL does this too). We got badly cooked food at the teppanyaki courtesy of Jonnes who arrived 15 minutes late with no apology. He can't cook. We had great food and very attentive service at Chops Grille, Sichuan Red and Jamie's Kitchen service was repeatedly exceptional so much so we went three times. Some of the Sushi food at Izumi was sub par and Hong excelled as a server in Teppanyaki. Our balcony room was fine. The steward was mostly focussed and did a fair job. Boarding first day was a disaster and de boarding on the last day was a pleasure at least until we got onto land. read more

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Let me start by saying I went on Radiance of the seas in Aug 10,2026 out of Tampa and he first day I got on my stuff got stuck in safe and housekeeping came in and opened it with a flat head screwdriver which I thought was strange but 2 days later when we hit our first Island they told us not to take anything off ship if we don't want to lose and when I got back on the safe was busted open with the batteries unscrew and left in the safe they stole 900 cash and my credit cards from one wallet also took 80 from another wallet with 2 more credit cards I thought I was filling a report with onboard security Mr Wehbin but it was fake the next several days they lied to me and said I had to wait till I got back to Florida to file a report with cops I said okay when it was time to get off they told me for an apology they waive my fee of 303.19 I said it doesn't make up what happened but okay and the guy name who said this was Jonathan but when I got home they still charge me and when I spoke with Wendy she said in the notes no one ever filled a report and Jonathan stated he never gave credit even though you cant get off boat if you owe money and I have receipt of ZERO balance I gave them all the proof of pictures of being robbed and balance but they still say no we cant help you or we will call you in 3-5 days and Wendy is no longer to be found even though she is the one handling it and when I call they even say They have no record of my booking then say oh we found it after on hold for 15 mins plus worst ever. Do Better Royal read more

I'm gonna keep this short and let pics and vids do the talking. Only went to one port Balcony was disgusting. Rust standing water and basically no visibility out of balcony window. Served bad lobster and dirty drink accoutrements. Movie screen was out So many other bad things, but to top it off...a flood right next to my room. And this ship and its carpet is very old and smelly, so when the out the fan on it to dry, it made my room smell so vile, we couldn't be in there other than to try to sleep. Which was again horrible. Would not recommend. Do virgin or msc, that's what we are doing next time. Never using royal again. read more

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I am extremely disappointed with how my safety concerns were handled by Guest Services, particularly Supervisor Aida from South Africa. I was traveling with my 6-year-old daughter and my elderly wheelchair-bound mother. My only request was to be moved to a stateroom with an enclosed balcony because I did not feel safe having my young child in a room with a traditional open balcony. After waiting nearly an hour, I was told my request had been approved. Unfortunately, that approval was followed by a week of conflicting information, broken promises, and no resolution. I was given multiple explanations, including that the room was under maintenance, belonged to another guest, and later that rooms were being held for passengers who missed embarkation and might rejoin the ship at a future port. Every time I called or visited Guest Services, I received a different answer. I spent countless hours on hold or standing in line, only to be given more false hope. What was most frustrating was the lack of follow-through. Aida repeatedly promised to call me with updates and never did. Instead, I had to continuously chase information myself. As a parent, I never felt comfortable in the room. The balcony furniture could easily be climbed by a child, and I spent the entire cruise policing my daughter instead of relaxing and enjoying our vacation. The room that should have provided comfort and peace of mind felt like a safety hazard for seven days. I also found Aida's demeanor unprofessional. She was quick to respond defensively, frequently sighed during our conversations, and seemed more interested in explaining why nothing could be done than finding a solution. Rather than taking accountability for her team's inconsistent communication and service failures, she dismissed legitimate concerns and failed to deliver on commitments she personally made. I understand that not every request can be accommodated. What I cannot accept is being told a request is approved, given multiple conflicting explanations, promised follow-up that never happens, and left to spend my vacation chasing answers. Families deserve honesty, empathy, and professionalism--especially when child safety is involved. Unfortunately, that was not my experience. read more

I just returned from an Oasis of the Seas cruise on 06/19/26. The crew was great. Everyone was very friendly and accommodating. Besides that, there is nothing positive I can say. There is high selling pressure to upgrade dining options, everything is overpriced, and the food is subpar. Everything is so incredibly mismanaged, it was difficult trying to find the correct lines for deboarding for excursions, for main dining...and vast amounts of people were cutting the lines, which was incredibly frustrating. There was no order or accountability. The pools were overly crowded, and honestly gross. Worst of all, I was quarantined for a few days, I had gotten norovirus. I was confined to my cabin, and was charged for room service, no free movies to watch, and only offered a credit for my next cruise. No thanks!! Finally, I am on the line with customer service because I found pit this morning (06/23) that they placed holds on my debit card totalling $5,677.68!! Now I have a negative balance, and have to sort this out with them who keep telling me to call my bank. Over $5000 in holds for a final bill of $1,568.77 is EXCESSIVE!! Do both use Royal Caribbean. Since they introduced these mega ships, their quality has dropped sharply. But hey, when you're a publicly traded company, they only care about quantity to make shareholders happy. read more

Too loud, too much inappropriate dress and behavior, whole ship was just a frat party with crappy cafeteria food. Not appealing.

absolutely terrible experience for my first cruise. over charged my card thousands of dollars, lines are super long. very expe over priced. the food is terrible. worst experience ever. do yourself a favor and never take this cruise !!! read more

RC - Ovation of the Seas out of San Pedro/LA - September 17th, 2025 sailing - From the first day having issues with broken luggage, onboard reservations not getting fixed, and room service never bringing my ordered breakfast, this has not gone well so far. I fell at the skating rink and injured myself, and I practically had to beg a crew member to help me with my skates and helmet, as I was in pain and could not bend over. The attendant was clearly irritated that he had to help me. At the pool, I had to use the restroom, so I left my full drink by my towel and shoes. When I returned, my towel and shoes were still there, but they had taken my full drink, so I had to purchase it again. I am only on day 3 of my cruise right now if that tells you anything. SMH!!!! I will find a better cruise line in the future. Update: So, I just got home from my cruise, and I had a couple of days without issues, but then the final day came. I had the key, so I could stay onboard until I got my luggage between 7:45 & 9:30. At 8:00 am, I was called to guest services. I had been enjoying my last moments on the 14th level, but got called like a kid going to the principles office. When I mentioned that I had the key for late departure, the guy made a phone call, literally said, "oh, it was a mistake?," and then had the gall to look at me and say they never called me. I should have been recording. So then, I go back to my room quickly, and I see my attendant. He lets me know that he was the one that called guest services about me. I proceed to show him the letter I have stating that I DO NOT HAVE TO LEAVE YET, and he finally backed off. WTH???? I paid quite a bit extra only to be harassed????? What a joke! read more

Royal Caribbean Cruise Lines - My bag was broken when I received it and so I lost several items. - Travel Services Near Me - Miami, Florida

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If you're planning to go on a cruise with this company, be aware that food poisoning may be a serious concern. Our entire family became sick after eating on board, including our 3-year-old child, who suffered from vomiting and diarrhea. We were all affected and it completely ruined our vacation. What was even more shocking was the lack of basic medications available on the ship. A visit to the ship's doctor costs around $400, and there is no guarantee that you will receive medication that actually helps. On top of that, any medication provided may come with an additional charge. For a cruise company that carries thousands of passengers, this level of medical support is unacceptable. We are extremely disappointed with our experience. read more

Royal Caribbean has become our go-to for vacations, and for good reason -- they consistently deliver some of the best travel experiences we've ever had. From the moment you check in, everything feels organized and well thought out. The crew members are warm, professional, and genuinely seem to enjoy making your trip special. Service is truly impeccable; they remember your name, your preferences, and make you feel like a valued guest every day. The food is excellent, with a variety of options to suit every taste. Whether it's the main dining room, the buffet, or specialty restaurants, the quality and presentation are consistently impressive. Even after multiple cruises, we still look forward to the meals. Staterooms are spotless and well maintained, with attentive housekeeping that keeps everything fresh and tidy without being intrusive. One of the biggest highlights is CocoCay, their private island in the Bahamas. It's a perfect blend of relaxation and fun -- crystal-clear water, soft white sand, and enough space that it never feels crowded. There are plenty of loungers, shaded areas, and activities ranging from water slides to snorkeling. You can spend the day in total peace or pack it full of adventure. As Florida residents, having these ships so close to home is a huge plus. The value is unmatched -- you get transportation, lodging, entertainment, dining, and a tropical getaway all rolled into one price. Every trip leaves us with great memories, and we're already planning our next one. If you live in Florida and haven't tried a Royal Caribbean cruise yet, you're missing out on one of the easiest and most rewarding vacations you can take. read more

Royal Caribbean Cruise Lines - Travel Services Near Me - Miami, Florida

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FYI If you pay a deposit and decide to transfer to a different Royal Cruise you will be charged a $100 fee per person even though you are transferring to the same cruise line just different ship read more

We had a meeting to go to down at the Port of Miami. Afterwards, our group suggested going next door to RC Cruises for lunch at their cafeteria. It was convenient and we had already parked our cars and didn't want to deal with lunchtime traffic in Miami. I had no idea that the public could go here for lunch unless they were going on a cruise because it is basicically for the employees use. It is quite a large, clean and comfortable cafeteria. The staff are very nice. They had a basic selection of lunch items to choose from and the food was good. We chose the chicken salad, which was light and refreshing. We would come back in the future. read more

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I was not satisfied with my experience. Excursions were cancelled last minute due to staff shortages. Dinner time food was served extremely slow!! We were booked for double beds and be had two single beds pushed up together. read more

Buyer Beware: My Disappointing Royal Caribbean Alaska Fishing Excursion Experience I booked a fishing excursion through Royal Caribbean during my Alaska cruise worth approximately $1,500 for two people. The excursion was operated by a third-party vendor but sold directly through Royal Caribbean. Before departure, the weather conditions were extremely poor--cold, rainy, rough, and unfavorable for fishing. I expressed my concerns to the captain and questioned whether the trip should proceed. Despite those concerns, the excursion went forward. Unfortunately, the experience did not resemble what was advertised. We spent much of the trip confined inside the cabin due to the weather. There was little to no meaningful guest participation in fishing activities, no catches, and no overall fishing experience that justified the substantial cost. When I raised my concerns, I was initially offered only a partial refund. After continued complaints, I ultimately received only 50% of my money back. In my view, a partial refund does not adequately compensate for an excursion that failed to deliver the experience that was sold. My disappointment is not about failing to catch fish. Fishing always involves uncertainty. My concern is that the excursion itself did not provide the hands-on fishing activity and overall experience that I reasonably expected when paying $1,500. I encourage travelers to carefully review excursion terms and ask detailed questions about weather-related policies before booking expensive excursions. Based on my experience, I would be very cautious about purchasing high-cost third-party excursions through Royal Caribbean without fully understanding what compensation is available when the excursion experience is substantially affected by weather conditions. read more