**FOR 24/7 help** call **1-(877)-456-2077™ or +1 (855) 470-0503 ** to reach customer service support. They can help with booking management, flight changes, and other travel-related needs. Support is available 24 hours a day, 7 days a week for passengers needing help with reservations, flight changes, cancellations, rebooking, baggage inquiries, refunds, and other travel-related concerns. The customer service team assists travelers with managing existing bookings, updating itineraries, exploring alternative travel options, and addressing questions throughout the travel process. As an Emerald member with the one world alliance, I have always received complimentary seat selection on partner . Unfortunately, this Lufthansa experience fell short of expectations. I paid an extra $140 for seats that appeared to offer a better arrangement during the booking process. However, after my wife and I boarded the aircraft, we realized the seating layout differed from what had been displayed at purchase. Paying additional fees only to encounter an uncomfortable seating situation was disappointing. My assigned seat, 6K, lacked adequate cushioning, making the journey more uncomfortable than expected. I relied on extra pillows and blankets for lower back support throughout much of the flight. On longer trips, seat comfort can make a significant difference in the overall passenger experience. The customer service process proved equally frustrating. I first contacted an agent in Detroit seeking clarification regarding my flight details and aircraft information. I was then transferred to another department, believed to be located in Chicago, where I was informed they could not assist and was given yet another number to call. That representative ultimately redirected me back to the original Detroit contact. Only after several calls and repeated explanations did an agent finally provide the information I had requested from the start. After boarding, I found the aircraft itself attractive and well-maintained, and most of the flight attendants appeared hardworking and professional despite managing a busy cabin. However, the overall environment deteriorated as the flight progressed. A number of passengers were noisy and inconsiderate, and the lavatories became increasingly untidy within a few hours, with wet floors and sinks requiring attention. Although the cabin crew deserved recognition for their efforts and professionalism, the inconsistent customer service, uncomfortable seating experience, and declining cleanliness ultimately overshadowed the positives. Based on this experience, I would strongly compare alternatives before booking Lufthansa for a similar trip in the Future. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner . Unfortunately, this Lufthansa experience fell short of expectations. I paid an extra $140 for seats that appeared to offer a better arrangement during the booking process. However, after my wife and I boarded the aircraft, we realized the seating layout differed from what had been displayed at purchase. Paying additional fees only to encounter an uncomfortable seating situation was disappointing. My assigned seat, 6K, lacked adequate cushioning, making the journey more uncomfortable than expected. I relied on extra pillows and blankets for lower back support throughout much of the flight. On longer trips, seat comfort can make a significant difference in the overall passenger experience. The customer service process proved equally frustrating. I first contacted an agent in Detroit seeking clarification regarding my flight details and aircraft information. I was then transferred to another department, believed to be located in Chicago, where I was informed they could not assist and was given yet another number to call. That representative ultimately redirected me back to the original Detroit contact. Only after several calls and repeated explanations did an agent finally provide the information I had requested from the start. After boarding, I found the aircraft itself attractive and well-maintained, and most of the flight attendants appeared hardworking and professional despite managing a busy cabin. However, the overall environment deteriorated as the flight progressed. A number of passengers were noisy and inconsiderate, and the lavatories became increasingly untidy within a few hours, with wet floors and sinks requiring attention. Although the cabin crew deserved recognition for their efforts and professionalism, the inconsistent customer service, uncomfortable seating experience, and declining cleanliness ultimately overshadowed the positives. Based on this experience, I would strongly compare alternatives before booking Lufthansa for a similar trip in the Future.!! read more

I reach assistance and decided to call this business at +1844 797 (1984). The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

The official 'customer service**Royal Caribbean Cruise Lines** (toll-free) number is **1 (877) 456-2077™ or +1 (855) 470-0503** for additional assistance. Support is available 24 hours a day, 7 days a week for passengers needing help with reservations, flight changes, cancellations, rebooking, baggage inquiries, refunds, and other travel-related concerns. The customer service team assists travelers with managing existing bookings, updating itineraries, exploring alternative travel options, and addressing questions throughout the travel process. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. Unfortunately, this American Airlines experience fell short of expectations. I paid an extra **$140** for seats that appeared to offer a better arrangement during the booking process. However, after my wife and I boarded the aircraft, we realized the seating layout differed from what had been displayed at purchase. Paying additional fees only to encounter an uncomfortable seating situation was disappointing. My assigned seat, **6K**, lacked adequate cushioning, making the journey more uncomfortable than expected. I relied on extra pillows and blankets for lower back support throughout much of the flight. On longer trips, seat comfort can make a significant difference in the overall passenger experience. The customer service process proved equally frustrating. I first contacted an agent in Detroit seeking clarification regarding my flight details and aircraft information. I was then transferred to another department, believed to be located in Chicago, where I was informed they could not assist and was given yet another number to call. That representative ultimately redirected me back to the original Detroit contact. Only after several calls and repeated explanations did an agent finally provide the information I had requested from the start. After boarding, I found the aircraft itself attractive and well-maintained, and most of the flight attendants appeared hardworking and professional despite managing a busy cabin. However, the overall environment deteriorated as the flight progressed. A number of passengers were noisy and inconsiderate, and the lavatories became increasingly untidy within a few hours, with wet floors and sinks requiring attention. Although the cabin crew deserved recognition for their efforts and professionalism, the inconsistent customer service, uncomfortable seating experience, and declining cleanliness ultimately overshadowed the positives. Based on this experience, I would strongly compare alternatives before booking American Airlines for a similar trip in the Future. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. Unfortunately, this American Airlines experience fell short of expectations. I paid an extra **$140** for seats that appeared to offer a better arrangement during the booking process. However, after my wife and I boarded the aircraft, we realized the seating layout differed from what had been displayed at purchase. Paying additional fees only to encounter an uncomfortable seating situation was disappointing. My assigned seat, **6K**, lacked adequate cushioning, making the journey more uncomfortable than expected. I relied on extra pillows and blankets for lower back support throughout much of the flight. On longer trips, seat comfort can make a significant difference in the overall passenger experience. The customer service process proved equally frustrating. I first contacted an agent in Detroit seeking clarification regarding my flight details and aircraft information. I was then transferred to another department, believed to be located in Chicago, where I was informed they could not assist and was given yet another number to call. That representative ultimately redirected me back to the original Detroit contact. Only after several calls and repeated explanations did an agent finally provide the information I had requested from the start. After boarding, I found the aircraft itself attractive and well-maintained, and most of the flight attendants appeared hardworking and professional despite managing a busy cabin. However, the overall environment deteriorated as the flight progressed. A number of passengers were noisy and inconsiderate, and the lavatories became increasingly untidy within a few hours, with wet floors and sinks requiring attention. Although the cabin crew deserved recognition for their efforts and professionalism, the inconsistent customer service, uncomfortable seating experience, and declining cleanliness ultimately overshadowed the positives. Based on this experience, I would strongly compare alternatives before booking American Airlines for a similar trip in the Future.!! read more

I needed assistance and decided to call this business at +1(844)- 797 1984 .The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

We recently sailed on Quantum of the Seas out of San Pedro to Catalina and Ensenada. Overall, we had a really positive experience! The ship had so many activities and places to explore we didn't even get to see everything. SO many family friendly activities and we loved the pools. We never had a hard time finding a lounger by the pool which is always a sticking point for me. At Catalina, the tender boats were easy to get on and off and it was a fast trip to the island. Staff overall was very professional and polite. Definitely felt a lot of pressure to fill out the survey after the cruise as many staff members explicitly told us to rate them 10. One server mentioned how he needed the 10 score to send money back to his family. Service was excellent, but talk about pressure! I think they should leave it up to the guests to make their own minds. They also pushed the drink packages pretty hard on the ship if you didn't have one. They were always trying to sell something. Food was pretty good! I was surprised. I LOVED the buffet. The specialty dining was OK, not sure if it was entirely worth it. We tried the Italian place on. board and it was pretty good, but along the same quality as the rest of the food on the ship. Definitely recommend making those reservations in advance if you can because they fill up! As a family vacation, this was super affordable and an overall good time for all ages. Highlight was the family karaoke and the rock-a-roke! Casino was fun and ALWAYS busy. However a hand full of the machines weren't working. My son loved the kids club and kept saying he wanted to go back! Our room was nice. We had one queen bed and a sofa/bed (which we didn't use for sleeping cause it was pretty small). For two adults and a toddler it was a good size. Highly recommend getting a room with a balcony! Loved looking out onto the water every day and we even saw a pod of dolphins! So magical! Another way they can improve is to have more pool towel stations! The pools were pretty spread out but you had to walk so far to get towels at the ONE location, and there was always a line. The themed nights were fun and some people went all out with dressing up but there was no pressure to participate. Lots of options for excursions but they are better for adults or older kids. Crazy enough, my mom broke her finger while on the ship and the medical team was so fast and thorough. Kudos to the doctors and nurses on board. TLDR, great affordable option for a family vacay. Decent food, great pools, comfy rooms. read more

We recently sailed with Royal Caribbean International and while there were some positives, we unfortunately would not sail with them again. The ship itself was in decent shape despite its age, and our room was comfortable with a great view. Our room attendant, Rio, was excellent, and our dining room waiters, Walter and Lou, were truly outstanding and a highlight of the trip. However, several issues significantly impacted our experience. We noticed ongoing problems with toilets not flushing consistently while docked, including in our stateroom and around the ship, which became increasingly concerning toward the end of the cruise. The biggest frustration came from the spa and Guest Services regarding billing and refunds. We made changes to prepaid spa services on embarkation day, but were later charged incorrectly and told conflicting information for several days about refunds that should have been straightforward. Despite multiple visits and calls to Guest Services and assurances that it would be resolved, there was no clear communication or follow-through until several days later when the refund finally appeared. While individual crew members were excellent, the lack of consistency, communication, and accountability from the spa and Guest Services left us very disappointed overall. This experience has made us seriously reconsider future cruises with this line. read more

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If I could give a zero I would. Paid full price for a balcony room. Was put on floor 6. Floor height wasn't the problem, but the circumstances around it definitely were. Directly in front of the balcony was the escape boats and lowering equipment that directly blocks any view. (This room should be heavily discounted) directly below the room is a staff entrance, the door would slam every few minutes starting at 9pm to about 3am. Sleep was impossible, even with ear plugs. The staff's solution to this was "sorry" and "here's some earplugs to help you sleep" unbelievable that a cruise line of this magnitude would have such a bad design flaw. There are more items to discuss, but I'll leave it at this. Definitely will never be booking with this company again, this experience was anything but Royal. read more

Royal Caribbean Cruise Lines - Balcony room deck 6 - Travel Services Near Me - Miami, Florida

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Look at the unfairness that Royal Caribbean think of loyal members that they wont help us transfer money we already paid for because of a family emergency. And they suggest we pay extra for protection when you never know what life may throw at you. read more

Royal Caribbean Cruise Lines - How they treat people and they don't care. Although you are loyal to the cruise line. Over $200 is crazy!!! Would not recommend. - Travel Services Near Me - Miami, Florida

The official 'customer service**Royal Caribbean Cruise Lines** (toll-free) number is **1 (877) 456-2077™ or +1 (855) 470-0503** for additional assistance. Support is available 24 hours a day, 7 days a week for passengers needing help with reservations, flight changes, cancellations, rebooking, baggage inquiries, refunds, and other travel-related concerns. The customer service team assists travelers with managing existing bookings, updating itineraries, exploring alternative travel options, and addressing questions throughout the travel process. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. Unfortunately, this American Airlines experience fell short of expectations. I paid an extra **$140** for seats that appeared to offer a better arrangement during the booking process. However, after my wife and I boarded the aircraft, we realized the seating layout differed from what had been displayed at purchase. Paying additional fees only to encounter an uncomfortable seating situation was disappointing. My assigned seat, **6K**, lacked adequate cushioning, making the journey more uncomfortable than expected. I relied on extra pillows and blankets for lower back support throughout much of the flight. On longer trips, seat comfort can make a significant difference in the overall passenger experience. The customer service process proved equally frustrating. I first contacted an agent in Detroit seeking clarification regarding my flight details and aircraft information. I was then transferred to another department, believed to be located in Chicago, where I was informed they could not assist and was given yet another number to call. That representative ultimately redirected me back to the original Detroit contact. Only after several calls and repeated explanations did an agent finally provide the information I had requested from the start. After boarding, I found the aircraft itself attractive and well-maintained, and most of the flight attendants appeared hardworking and professional despite managing a busy cabin. However, the overall environment deteriorated as the flight progressed. A number of passengers were noisy and inconsiderate, and the lavatories became increasingly untidy within a few hours, with wet floors and sinks requiring attention. Although the cabin crew deserved recognition for their efforts and professionalism, the inconsistent customer service, uncomfortable seating experience, and declining cleanliness ultimately overshadowed the positives. Based on this experience, I would strongly compare alternatives before booking American Airlines for a similar trip in the Future. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. Unfortunately, this American Airlines experience fell short of expectations. I paid an extra **$140** for seats that appeared to offer a better arrangement during the booking process. However, after my wife and I boarded the aircraft, we realized the seating layout differed from what had been displayed at purchase. Paying additional fees only to encounter an uncomfortable seating situation was disappointing. My assigned seat, **6K**, lacked adequate cushioning, making the journey more uncomfortable than expected. I relied on extra pillows and blankets for lower back support throughout much of the flight. On longer trips, seat comfort can make a significant difference in the overall passenger experience. The customer service process proved equally frustrating. I first contacted an agent in Detroit seeking clarification regarding my flight details and aircraft information. I was then transferred to another department, believed to be located in Chicago, where I was informed they could not assist and was given yet another number to call. That representative ultimately redirected me back to the original Detroit contact. Only after several calls and repeated explanations did an agent finally provide the information I had requested from the start. After boarding, I found the aircraft itself attractive and well-maintained, and most of the flight attendants appeared hardworking and professional despite managing a busy cabin. However, the overall environment deteriorated as the flight progressed. A number of passengers were noisy and inconsiderate, and the lavatories became increasingly untidy within a few hours, with wet floors and sinks requiring attention. Although the cabin crew deserved recognition for their efforts and professionalism, the inconsistent customer service, uncomfortable seating experience, and declining cleanliness ultimately overshadowed the positives. Based on this experience, I would strongly compare alternatives before booking American Airlines for a similar trip in the Future.!! read more

My wife and I just came off a wonderful cruise. It was on Royal Caribbean Cruise Lines, the Wonder of the Seas. We found an incredible deal on Royal Caribbean Cruise Lines for my birthday week. We only sailed on Royal Caribbean once, I didn't think it was anything special because I compare everything to Norwegian Cruise lines. I'm going to make a bold statement after this cruise. I will never sail on any other cruise line other than Royal Caribbean when sailing the Caribbean. Let me explain. Royal Caribbean Cruise Lines shares their private island with NCL. Except their side of the island has a dock. There were at least 3 Royal Caribbean Cruise ships docked. What these means, you can walk off the ship and enjoy the beach which is called CocoCay, their private island in the Bahamas. No waiting for a ship tender which they'll pack you in like sardines, like on NCL. Norwegian is building a dock and one day it will be finished. But for now, Royal is the king of the Caribbean. The Wonder of the seas ship is magnificent. They split the ship to create an outdoor "Central Park" complete with trees, platforms for small jazz bands to perform, restaurants, a wine bar, I could go on and on. This area was where we spent most nights. I had a great glass of Italian Wine while listening to a Jazz Quartet. It's my idea of the perfect vacation. New ship with a great design, perfect. The entertainment - shows? NCL for the win. I saw Jersey Boys while cruising in Alaska. It was a world class, Broadway performance. I mean, the water diving show was cool but Frankie Valli isn't showing up for the premier. Drink package - NCL for the win. Maybe its because this is my 2nd Royal cruise but they are not giving any deductions! Everyone in the room drinks each day, no exceptions. And it's expensive! Food - NCL for the win. We went to two specialty restaurants, we love Wonderland! The other speciality restaurant was just ok. Staterooms - Even. My wife and I had a nice room, its was large enough for the two of us. The steward kept everything clean during our stay. The biggest difference was the pools. I remember on other cruise lines, getting up early to claim our chairs. This wasn't the case on Royal. There are so many indoor and outdoor pools with plenty of available pool chairs. Overall, their Coco Cay private Island is the Royal Caribbean Crown Jewel. Their huge pool and private beaches on their island is the vacation. On the Ship, Central Park every night is what did it for me. Going to the Caribbean, Royal Caribbean Cruise Lines is my choice. read more

If you're planning to go on a cruise with this company, be aware that food poisoning may be a serious concern. Our entire family became sick after eating on board, including our 3-year-old child, who suffered from vomiting and diarrhea. We were all affected and it completely ruined our vacation. What was even more shocking was the lack of basic medications available on the ship. A visit to the ship's doctor costs around $400, and there is no guarantee that you will receive medication that actually helps. On top of that, any medication provided may come with an additional charge. For a cruise company that carries thousands of passengers, this level of medical support is unacceptable. We are extremely disappointed with our experience. read more

Our last 3 cruises have been on Royal (out of MIA) and it's been generally a good experience. Granted it was an EDM music cruise on a Royal ship so we didn't have to deal with the kids screaming or popping in the pools, and that made it even better. My only complaint is that I realized we brought home a casino voucher and a $100 casino chip but learned we can't redeem them ever once we step off the ship. Kinda shitty but lesson learned. read more

Royal Caribbean Cruise Lines - Check all your pockets before you leave the ship so you don't walk off with this because it's worthless - Travel Services Near Me - Miami, Florida

I just returned from an Oasis of the Seas cruise on 06/19/26. The crew was great. Everyone was very friendly and accommodating. Besides that, there is nothing positive I can say. There is high selling pressure to upgrade dining options, everything is overpriced, and the food is subpar. Everything is so incredibly mismanaged, it was difficult trying to find the correct lines for deboarding for excursions, for main dining...and vast amounts of people were cutting the lines, which was incredibly frustrating. There was no order or accountability. The pools were overly crowded, and honestly gross. Worst of all, I was quarantined for a few days, I had gotten norovirus. I was confined to my cabin, and was charged for room service, no free movies to watch, and only offered a credit for my next cruise. No thanks!! Finally, I am on the line with customer service because I found pit this morning (06/23) that they placed holds on my debit card totalling $5,677.68!! Now I have a negative balance, and have to sort this out with them who keep telling me to call my bank. Over $5000 in holds for a final bill of $1,568.77 is EXCESSIVE!! Do both use Royal Caribbean. Since they introduced these mega ships, their quality has dropped sharply. But hey, when you're a publicly traded company, they only care about quantity to make shareholders happy. read more

I am writing to express my deep concern about an incident that occurred during my recent cruise on the Odyssey of the Seas. My wife and I were in our room 8548 when we were disturbed by the security team during our afternoon nap on May 4, 2026. The security team bullied uu into an unwanted and disturbing conversation about taking pictures in the public pool area. They claimed that someone had accused us of taking pictures of them and insisted that it was illegal to take pictures of people on the ship. I find it highly inappropriate that the security team made such claims without any evidence. They also informed us that we could only take pictures of the general areas of the ship, but not of the people. This is extremely difficult to do on a ship full of thousands of people. I am deeply troubled by the actions of the management and security staff of the Odyssey. They went out of their way to ruin our cruise and vacation. The security team even had me show them the pictures on my personal phone, which is an invasion of my privacy. It is evident that almost everyone in that area was taking pictures or videos of everything or everyone there eyes could see. This kind of bullying behavior and unnecessary targeting is completely unacceptable. Royal Caribbean has just lost a valuable customer, and I will be sure to amplify this situation on social media and with everyone we know or come into contact with. I strongly suggest that Royal Caribbean implement proper training for its security staff to prevent such mistreatment of guests in the future. I am writing to express my deep concern about an incident that occurred during my recent cruise on the Odyssey of the Seas. My wife and I were in our room 8548 when we were disturbed by the security team during our afternoon nap on May 4, 2026. The security team bullied uu into an unwanted and disturbing conversation about taking pictures in the public pool area. They claimed that someone had accused us of taking pictures of them and insisted that it was illegal to take pictures of people on the ship. I find it highly inappropriate that the security team made such claims without any evidence. They also informed us that we could only take pictures of the general areas of the ship, but not of the people. This is extremely difficult to do on a ship full of thousands of people. I am deeply troubled by the actions of the management and security staff of the Odyssey. They went out of their way to ruin our cruise and vacation. The security team even had me show them the pictures on my personal phone, which is an invasion of my privacy. It is evident that almost everyone in that area was taking pictures or videos of everything or everyone there eyes could see. This kind of bullying behavior and unnecessary targeting is completely unacceptable. Royal Caribbean has just lost a valuable customer, and I will be sure to amplify this situation on social media and with everyone we know or come into contact with. I strongly suggest that Royal Caribbean implement proper training for its security staff to prevent such mistreatment of guests in the future. read more

Too loud, too much inappropriate dress and behavior, whole ship was just a frat party with crappy cafeteria food. Not appealing.

absolutely terrible experience for my first cruise. over charged my card thousands of dollars, lines are super long. very expe over priced. the food is terrible. worst experience ever. do yourself a favor and never take this cruise !!! read more

First-time cruiser and unfortunately a disappointing experience. This sailing was sold as a Bahamas and Grand Cayman itinerary, but Grand Cayman was canceled with no meaningful remedy offered. While I understand itinerary changes can happen, the lack of communication, organization, and follow-through made this feel like more than a one-off issue. Onboard, there were repeated service breakdowns: disorganized entertainment, maintenance noise near my stateroom despite requesting a quiet area, billing errors I had to catch myself, and unclear disclosure around daily gratuities and fees. Customer service before, during, and after the cruise was inconsistent at best, dismissive at worst. A medical emergency is tragic, but how a company handles disruption matters. In this case, transparency and accountability were lacking. For the price point and brand reputation, I expected far better. read more

We had an amazing cruise except for one member of our family getting sick and being quarantined. The medical staff were nice but with his symptoms I felt like it was more emergency than they felt. He was immediately transferred to a local hospital when we docked in Miami. They thought it was gastrointestinal stuff but it was a ruptured gallbladder. I know it was probably hard for them to figure it out with limited equipment. We had the best dining staff (Cruz and Anthony)! They made going to dinner fun every night. The staff was amazing on the ship. The tourists were very rude. This was my 6th cruise and I feel like the people on this cruise were the worst. The elevators were always packed so you just need to take your time, go earlier and know you'll be sharing with 20 other people that will stop at each floor Food was great in both the dining room and the windjammer. I'll definitely go on another RC cruise again. read more

Never book this cruise line! I booked a family of 9 and paid in full. 62 days before expected departure I had to cancel the trip due to job loss and family members not being able to get passports. I paid for insurance Aon which has a clause for all reasons but job loss is not covered. So much for any reason. They have scammed me out of $9000 so if you are a family DON'T book here! read more

Went on Wonder of the Seas. Nice ship and looks very similar to Utopia of the Seas. Entered the Halloween parade and felt "jipped" by the judges for picking a contestant who put no visual value into their costume, compared to mine. Overall, the cruise was fun, as well as the Silent Disco on the last night. There was initial confusion with the itinerary which was revised one day before sailing and affected a lot of sailors when it came to their themed wardrobes. Would recommend that for future Halloween cruises to have the itinerary finalized a week in advance. read more

I was not satisfied with my experience. Excursions were cancelled last minute due to staff shortages. Dinner time food was served extremely slow!! We were booked for double beds and be had two single beds pushed up together. read more

What a wonderful cruise we had on Wonder Of The Seas with Royal Caribbean. The ship is very large and beautiful. We had lots of nice entertainment and music, and you can't forget about the food. They have many venues to eat at and the food is delicious and lots of it. The staff works very hard and we're also nice and friendly. read more

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Buyer Beware: My Disappointing Royal Caribbean Alaska Fishing Excursion Experience I booked a fishing excursion through Royal Caribbean during my Alaska cruise worth approximately $1,500 for two people. The excursion was operated by a third-party vendor but sold directly through Royal Caribbean. Before departure, the weather conditions were extremely poor--cold, rainy, rough, and unfavorable for fishing. I expressed my concerns to the captain and questioned whether the trip should proceed. Despite those concerns, the excursion went forward. Unfortunately, the experience did not resemble what was advertised. We spent much of the trip confined inside the cabin due to the weather. There was little to no meaningful guest participation in fishing activities, no catches, and no overall fishing experience that justified the substantial cost. When I raised my concerns, I was initially offered only a partial refund. After continued complaints, I ultimately received only 50% of my money back. In my view, a partial refund does not adequately compensate for an excursion that failed to deliver the experience that was sold. My disappointment is not about failing to catch fish. Fishing always involves uncertainty. My concern is that the excursion itself did not provide the hands-on fishing activity and overall experience that I reasonably expected when paying $1,500. I encourage travelers to carefully review excursion terms and ask detailed questions about weather-related policies before booking expensive excursions. Based on my experience, I would be very cautious about purchasing high-cost third-party excursions through Royal Caribbean without fully understanding what compensation is available when the excursion experience is substantially affected by weather conditions. read more

First cruise. Went on the Wonder of the sea. Great experience. Nice cabin. The food and buffet were decent. Very friendly staff. We will go again. Highly recommend. read more

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Spectrum of the Seas Shanghai to Shanghai. Did we enjoy the RCI trip: yes. Was the ship impressive: yes. Was the 'in deal' restaurant food good: just ok in truth not great. We had every day dine and premium drinks packages and pay for food was very good and some great. All the food serving and bar staff were exceptional - if I listed those who were stand out it would be a long roll call. All the crew - bar one - were so courteous and we felt welcomed every waking minute. The captain was mostly unseen and unheard which is disrespectful to we who make paydays. Downsides were really annoying and we paid enough not to have them and in order of annoyance: first the ship hadn't been to any of the ports we visited so different crew gave conflicting information very little of which was helpful and some downright wrong. Our first stop in Japan was a disaster (listed as Kyoto but it's not as Kyoto is 90 minutes away by train and you'll likely queue at the train station for tickets for 15 minutes). It took us way over an hour go get through Japanese immigration at our first port of call: Maizuru. Then we had to traipse out of the port walking on muddy wet tarmac. We were told by ship staff that the shuttle bus would take us to the train station but it dropped us in the carpark of a supermarket some 10 minutes away in a rainy wet town where most shops were closed as they closed Tuesdays. We've never paid 50 bucks to go to a supermarket carpark before. All port times are time-tight but while we stuck by ship times the invisible captain didn't leave any Japanese port for at least 90 minutes after the times he set for guests who didn't buy ship organised tours. Had we known this we could have risked going to Kyoto. All ports were mostly pay to leave industrial ports many miles away from city centres. Another annoyance is the fact that Chinese people are charged significantly less than westerners for the same ship tours. I did lose my patience once 45 minutes after I'd been told the drink of my choice - which had run out - was in its way and this was after I'd generously tipped five bar staff. I'd observed the night before Russian passengers (inhumane rude vulgar creatures) become immediately aggressive waiting less than five minutes and the bar manager who kept me waiting 45 minutes (he had no intention of getting my drink - it would take pages to explain my full experience) attended to them in less than five minutes. So if you are a thuggee and threatening you'll get what you want on RCI. I buy premium drinks packages for, believe it or not, to enjoy premium drinks. But some bar staff will tell customers they've 'run out' or the bar hasn't been re stocked so this is a billion dollar ship with a $160 a day premium drinks price tag for two people. I won't go to detail but it took a senior manager who the bar managers report too to sort it out. At the money we paid this shouldn't have happened and it's unacceptable. There's also a management strategy to let premium alcohol to run out and to intentionally serve cheap booze for premium: Baileys is an example of being replaced by a cheaper Irish cream (NCL does this too). We got badly cooked food at the teppanyaki courtesy of Jonnes who arrived 15 minutes late with no apology. He can't cook. We had great food and very attentive service at Chops Grille, Sichuan Red and Jamie's Kitchen service was repeatedly exceptional so much so we went three times. Some of the Sushi food at Izumi was sub par and Hong excelled as a server in Teppanyaki. Our balcony room was fine. The steward was mostly focussed and did a fair job. Boarding first day was a disaster and de boarding on the last day was a pleasure at least until we got onto land. read more

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Lacking in Customer service. Not responsive to customer requests and complaints, despite multiple communications. Very frustrating.

I recently sailed on the adventure of the seas. I live close to port Canaveral and cruise frequently. I've sailed on all the other cruise lines and I can honestly say Royal Caribbean was the dirtiest cruise line of them all. I got food poisoning the first day, the pools were visibly dirty, our stateroom smelled of urine, our bathroom sink would not drain. Whats even worse is when I brought it to their attention their customer service was horrible. I was extremely disappointed with this cruise line. I highly recommend avoiding them. There are so many cruise lines to choose from. Do yourself a favor and pick any other cruise line and avoid Royal Caribbean. read more

I'm gonna keep this short and let pics and vids do the talking. Only went to one port Balcony was disgusting. Rust standing water and basically no visibility out of balcony window. Served bad lobster and dirty drink accoutrements. Movie screen was out So many other bad things, but to top it off...a flood right next to my room. And this ship and its carpet is very old and smelly, so when the out the fan on it to dry, it made my room smell so vile, we couldn't be in there other than to try to sleep. Which was again horrible. Would not recommend. Do virgin or msc, that's what we are doing next time. Never using royal again. read more

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I am beyond disappointed with Royal Caribbean and the way they chose to treat a loyal customer. I received a $300 Royal Caribbean gift card to use on my honeymoon cruise. Instead of honoring the gift card, I was told that I could not use it on my honeymoon because it was only eligible for a "new cruise." This was not communicated in a way that was clear or reasonable when the gift card was given. Further, Royal Caribbean refused to make any effort to accommodate me which was extremely disappointing. Instead of showing appreciation to a Platinum member, Royal Caribbean hid behind a policy and made no attempt to find a solution. There was no effort to escalate, no meaningful alternative offered, and no recognition of the loyalty I have shown. After this experience, I will seriously reconsider whether Royal Caribbean deserves my future business. read more

RC - Ovation of the Seas out of San Pedro/LA - September 17th, 2025 sailing - From the first day having issues with broken luggage, onboard reservations not getting fixed, and room service never bringing my ordered breakfast, this has not gone well so far. I fell at the skating rink and injured myself, and I practically had to beg a crew member to help me with my skates and helmet, as I was in pain and could not bend over. The attendant was clearly irritated that he had to help me. At the pool, I had to use the restroom, so I left my full drink by my towel and shoes. When I returned, my towel and shoes were still there, but they had taken my full drink, so I had to purchase it again. I am only on day 3 of my cruise right now if that tells you anything. SMH!!!! I will find a better cruise line in the future. Update: So, I just got home from my cruise, and I had a couple of days without issues, but then the final day came. I had the key, so I could stay onboard until I got my luggage between 7:45 & 9:30. At 8:00 am, I was called to guest services. I had been enjoying my last moments on the 14th level, but got called like a kid going to the principles office. When I mentioned that I had the key for late departure, the guy made a phone call, literally said, "oh, it was a mistake?," and then had the gall to look at me and say they never called me. I should have been recording. So then, I go back to my room quickly, and I see my attendant. He lets me know that he was the one that called guest services about me. I proceed to show him the letter I have stating that I DO NOT HAVE TO LEAVE YET, and he finally backed off. WTH???? I paid quite a bit extra only to be harassed????? What a joke! read more

Royal Caribbean Cruise Lines - My bag was broken when I received it and so I lost several items. - Travel Services Near Me - Miami, Florida

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Royal Caribbean has become our go-to for vacations, and for good reason -- they consistently deliver some of the best travel experiences we've ever had. From the moment you check in, everything feels organized and well thought out. The crew members are warm, professional, and genuinely seem to enjoy making your trip special. Service is truly impeccable; they remember your name, your preferences, and make you feel like a valued guest every day. The food is excellent, with a variety of options to suit every taste. Whether it's the main dining room, the buffet, or specialty restaurants, the quality and presentation are consistently impressive. Even after multiple cruises, we still look forward to the meals. Staterooms are spotless and well maintained, with attentive housekeeping that keeps everything fresh and tidy without being intrusive. One of the biggest highlights is CocoCay, their private island in the Bahamas. It's a perfect blend of relaxation and fun -- crystal-clear water, soft white sand, and enough space that it never feels crowded. There are plenty of loungers, shaded areas, and activities ranging from water slides to snorkeling. You can spend the day in total peace or pack it full of adventure. As Florida residents, having these ships so close to home is a huge plus. The value is unmatched -- you get transportation, lodging, entertainment, dining, and a tropical getaway all rolled into one price. Every trip leaves us with great memories, and we're already planning our next one. If you live in Florida and haven't tried a Royal Caribbean cruise yet, you're missing out on one of the easiest and most rewarding vacations you can take. read more

Royal Caribbean Cruise Lines - Travel Services Near Me - Miami, Florida

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Allure of the sea guest services is the worst. They keep pulling money off my card 2 to 3 a day and even if the money is there and they system can pull it. They block your account. I've been to guest service 4 times for a 8 day cruise. Each time the money was always available. I'm so annoyed. read more

We had a meeting to go to down at the Port of Miami. Afterwards, our group suggested going next door to RC Cruises for lunch at their cafeteria. It was convenient and we had already parked our cars and didn't want to deal with lunchtime traffic in Miami. I had no idea that the public could go here for lunch unless they were going on a cruise because it is basicically for the employees use. It is quite a large, clean and comfortable cafeteria. The staff are very nice. They had a basic selection of lunch items to choose from and the food was good. We chose the chicken salad, which was light and refreshing. We would come back in the future. read more

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My cruise ship was Enchantment of the Seas. When you board the ship, they take your luggage and are supposed to drop it off to your room. My boyfriend never got his luggage. They "investigated" for about 2 days before declaring the luggage lost. In the mean time, they offered no help or compensation. We had to bother guest services almost every day and all they offered to cover was one shirt and shorts and a laundry voucher to wash the same outfit every day. My boyfriend also became very sick on the ship (high fever, vomiting) and it was $460 to see a doctor. There is little to no OTC medication available. The food is subpar. Don't waste your money. read more

I am extremely disappointed with my experience with Royal Caribbean International. Our group booked four rooms, along with excursions, drink packages, and The Key package over a year in advance. Our entire trip was canceled without our knowledge. The only notifications were emails that went to a junk folder--there was no additional outreach for a reservation of this size. By the time we realized, it was too late. Customer service was unwilling to help--no reinstatement, no option to move funds to a future cruise, and deposits were kept. We are still waiting on refunds for other purchases. This situation is unacceptable given the time, planning, and money invested. I am requesting a full refund of all payments, including deposits, and immediate resolution of outstanding refunds. This experience has completely eroded my trust, and I will not book with them again. read more

DO NOT RECOMMEND ROYAL CARIBBEAN Let me be clear before the defenders pile on. I understand medical emergencies happen and the guest's health should always come first. That is not the issue. The issue is Royal Caribbean's complete lack of contingency planning and accountability. Because of a medical emergency, our ship turned around, returned to Miami, and sat docked for roughly 8 hours, impacting more than 4,000 passengers. After that, Royal Caribbean downgraded our itinerary by canceling Grand Cayman, the primary reason majority of us booked this cruise, and replaced it with Freeport, Bahamas, after we had already been to Nassau earlier in the trip. If the situation allowed for an 8 hour return to Miami, it is fair to ask why no alternative medical evacuation options were pursued earlier, or why the entire ship had to absorb the consequences of poor decision-making. Helicopters, intercept vessels, coordination with authorities, something. Royal Caribbean is a multibillion dollar company, not a mom and pop cruise line. What really sealed this as unacceptable was the response afterward. No ownership. No meaningful compensation. Just a canned "sorry, this is out of our control." That excuse doesn't fly when customers paid for a specific itinerary and that itinerary was materially changed. Emergencies are unpredictable. Planning for them is literally Royal Caribbean's job. This was my first and last Royal Caribbean cruise. If Grand Cayman matters to you, or if you expect transparency and accountability when things go wrong, think twice before booking with Royal Caribbean. read more

We were shocked to learn that our cruise had been canceled! We did not receive any email, phone call, or other form of communication informing us of this cancellation. This lack of notification caused significant inconvenience, disruption to our travel plans, and unnecessary stress, particularly after time and substantial amounts of money had already been invested in related this crusie arrangements. This was going to be my daughter's first cruise with family and friends. Now the entire experience has been RUINED! A cruise vacation is a significant commitment, and clear, timely communication is both expected and essential. Canceling a cruise without notifying passengers by email or phone call. Falls well below the standard of service we would anticipate from one of the largest cruise lines, Royal Caribbean and does not reflect the level of care owed to your customers. Now we are waiting to see if Royal Caribbean will address this matter within a reasonable timeframe. read more

my husband and i had the best time on the march 13, 2026 cruise to cabo. the staff are all amazing but i have to say that some really stood out. Dani and Kyle from the art gallery were phenomenal! we are now fine art collectors and i think they have made us addicted to collecting. we bought FIVE pieces and i can't express the joy they bring me. they sat with us and took so much time to focus on exactly what made us feel something we never felt before. they know literally everything about every piece and it felt so safe to put our trust in them. we even got to see real picasso. up close! even if you don't plan on buying, go to the auction. you will probably change your mind. now for dining. Nadia was our assistant waiter and she was so bubbly and sweet. she was on top of her game and made the dining experience so amazing. she talked to us and joked with us. we learned about her and she about us. she knew our names and what we drank. she just really was a kind girl with a huge heart. we had open dining but insisted on being in her section every night for dinner. lovely girl. read more

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This review is of Coco cay the private island owned by the Royal Caribbean cruise line This island is wonderful it's a free beach on the island that is owned by the Royal Caribbean cruise line. It's the perfect day Coco cay we have been here several times and we love it this time we got a cabana to spend for the remainder of the day from eight in the morning till 3:30 in the afternoon the service was wonderful. Thorne was the best server we have ever had. He was attentive, helpful, polite, funny we enjoyed our time there very much if you can spend the money spend the time and get a cabana. It's great for families read more

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The biggest issue this time was finding out that the slides were closed and have been for many months OR MORE!!!!!!!!! We received many, many emails from Royal but NOTHING to invite us to change our sailing date if we wanted to go on the slides, which is a HUGE selling point on ICON. A whole floor is designated for it. I was aghast when I heard this late on day 1 from other passengers who were really upset. We found out on day 2 that there was 1 slide out of the 6 available, which was just as unacceptable. How can Royal in good conscience, bring passengers on this ship without any type of notice? It's truly unconscionable since these are once in a lifetime adventures and I should never be expected to go on Icon repeatedly to finally get to experience the slides. At first, I didn't go to Guest Relations since I knew from our previous cruises that they are a waste of time. Even the manager on Symphony never logged any of my issues after I told him that I would contact the Executive Office. I finally ended up going this time to Guest Relations, since it was so upsetting to us. The first guest relations person gave me no help and I had to push and push for a manager. I was then given an assistant manager, who tried to minimize the issue, which was even more upsetting. I was getting nowhere and wasting time, so I gave us that day. By day 3, we were so upset as we would visit that floor and it was a ghost town with all but one slide closed. I found another manager, who was NOT with guest services and started to talk about the issue and he was so kind. He brought me to guest services and found a real manager. She listened and explained that there was maintenance being performed, which was not true since there was no such activity and then she said that one more would be open later in the day. I had to beg for a future cruise credit, which she finally did but I should NEVER have to ask for that. Near the end of the cruise, a letter showed up at our room, which spoke to a credit of 10% of our basic fare to be used on a future cruise, which was a slap in the face since it amounts to only a few hundred dollars and these trips add up terribly plus our actual loss can NOT be fixed unless they give us another Icon trip. Again, we can't go on Icon again and just hope all the slides will be open and now it's in the news that this has been a problem for possibly a year and nobody is being told, so it's more serious, which means that we were silently lied to by RCI BUT it gets better!!!!! I waited a month as the letter indicates for the FCC to arrive in the physical mail and nothing. I finally called Royal and it took forever because the first person I spoke to could NOT find anything about us. He then had to transfer me to another person, who could NOT find anything, so he said that I had to email him the letter, which I did not have easy access to. I asked him if I could text it to him since it speaks to that on their website but he said no, so after trying and trying to get an email attachment to him, he finally said that he got it and would take it under advisement and that I should see something in my email in 5 to 7 business days???? NONE of this is good or reasonable customer service!!!!! This goes way beyond disturbing, since we have been on countless Royal cruises but this is the end since it's obvious, they don't care at all and that's sad because I can't give them brand loyalty if they don't care. read more