My first pump with Sterling! Russell came out today and gave me beyond stellar service. I know…read morenothing about my septic and because of that I don't feel secure about it. But!!!!!! Russell not only pumped my tank, I mentioned I had root issues- he said I got you. He educated me, showed me how to do a drain field test myself and answered a bunch of pending questions that I've always had. Russell is professional, kind, fast, transparent and so easy to work with. I truly feel like Sterling should be every septic owners go to. They haven't failed me once and I am a picky customer. If I'm paying, I do expect good service but Sterlings service is STELLAR! 5 stars all day long.

We had Sterling come to do our septic check for moving. They reported that we had issues with the…read moremain line to the house and it would cost $5000 and digging up the side of our house. Fortunately, we got two other septic companies to look at the project. We have learned that the main line they scoped is NOT even part of the septic system and did not need to be scoped. So they charged us for unnecessary work. The company we hired to do some recommended work helped us navigate the county offices and saved us several thousand dollars. The cost of having other companies review our project was costly, but there was no destroying our side yard and the final project was much less expensive. I would be wary of hiring them.

Called for a septic service and they were amazing. They repaired and had the part in their truck…read moreand had it repaired within an hour at a reasonable price very efficient went above and beyond my expectations very satisfied highly recommend this company.

if I can give this company a zero I would. they came here yesterday to pump my septic tank when his…read moretank was full. He decided it was OK to dump the rest on my yard. I will attach pictures to show you what they have done to my yard. The next they a team to shoes up to supposedly clean it up, by doing so they stepped on my flowers disrespectfully ruined my yard. they were very rude, disrespectful, and their manager, Darrell was no better than that he would not let me or my daughter speak. He just kept on speaking over us. Very rude person very rude people. Please stay away from this company. Do yourself a one told me it is very common for them to dump yard.ever since yesterday my yard smells like sewer.

Nothing but high praise for these professionals. They were on time, skilled and friendly. The best!…read moreAnd, they're Tumwater local. Thank you.

The folks at Sound Septic were recommended to me, fit me into their schedule, and showed up on time…read moreand took care of what we needed done--all with NO upsell. I even got some helpful tips to save me some time, money, and frustration in the future. I highly recommend them, and will be calling them again.

Great People they installed new entire system in my home before I bought it, then 5 years later I…read morecalled for service and they proved themselves to be super honest, a great surprise in today's world.

I can't thank Economy Septic Service enough. Our septic pump completely locked up, causing our…read moretoilets to back up and creating a scary electrical surge that was dimming our household lights and tripping bathroom GFCIs. Economy was a lifesaver. They responded immediately on a Friday afternoon and arrived in under an hour. They safely handled the flooded chamber and swapped out the pump seamlessly. Truly phenomenal local customer service!

I contacted hemleys during October 27th for a full septic tank that appeared to be failing. On Oct…read more27th they came out replaced a burned out pump and stated there was drawdown issues on our lateral lines. The 29th they came out again to try and diagnose/fix the issue. Eventually while we were at work they left, I got no phone call or communication and the massive hole in our yard filled back in destroying the landscape. I eventually reached someone by phone requesting an update, thinking our septic was resolved. One of the tehcs told us our DRAINFIELD has failed and they tried a temporary fix, but until it can be rectified pooling will occur in the yard if too much water used in the home. I was told on the phone by the tech that unfortunately this could be close to a 30k fix and it was left at that, with no guidance on what to do or where to go. I paid my bills right away to hemleys that week for the work they did complete. This process ended up taking Nov until February to rectify due to the misdiagnosis from hemleys. I had to pay $5000 to a drainfield designer pay numerous fees to the County for inspection which all took time. Meanwhile we had pooling in our yard and could not fully use our water and appliances in a house hold of 4. A massive 8ft by 8ft deep hole was in the center of our backyard all this time from testing by designer and county. Eventually, I found a very reputable septic company to complete the design work from the designer. Within hrs of the septic company starting the job and doing some basic diligence they discovered 2 of the 4 lines had valves closed/broken and that was all that needed to be replaced. Fortunately, this company was honest and came forward with the information. However, hemleys cost my family nearly 8k in unnecessary work hiring a designer, other fees all due to this misdiagnosed failing drain field. On April 22, 2026 I respectfully asked for a manager or owner of Hemleys to discuss this issue. I was told to provide the documents from the last company and they reviewed county records. I supplied this within minutes. I then never received a single phone call or update as I called daily until 4/30/26. I was consistently told the owner and or manager are not available on several days. And then the manager after 2 days of that stated the owner has not reviewed this yet. This was an extreme inconvenience to our household and costly due to the negligence that made for several months of an inoperable septic tank when this issue could have been resolved in a few hours like our newly hired company completed. At this time we have been blown off by this company we had used and recommended for years. Based on the data and information we have we will continue escalating this in the necessary manner legally as we have the emails sent to our designer from Hemleys supporting them diagnosing failing drain field, that in fact was no where near failing.

Epic Customer Service! After speaking to more than 4 different Pierce County / Gig Harbor Septic…read moreCompanies, Hemley's offered the best prices and immediate service. The others had add ons and higher prices. The service agent understood what I needed right away and provided excellent service. Just call & you will experience the same outstanding support for your septic needs. :-)

This was the first time we had to have a septic tank inspected and pumped. On a recommendation…read morefrom our neighbor, we reached out to Economy Septic and Construction Inc. It is a family-run business owned by Jack and Denise. They came today and we treated it as an educational experience to learn how septic tanks work. They were extremely welcoming and willing to answer our many questions. I would highly recommend them for your septic needs.

Prompt, thorough, everything explained up front. Property was left in good shape. Definitely…read morerecommend!

Excellent plumbing and well service! The team was professional, knowledgeable, and completed the…read morework efficiently. Their pricing was very reasonable, and the quality of service exceeded my expectations. I would definitely recommend A+ Services to anyone needing plumbing or well services. Thank you for a great experience!

Asked for a particular service and made clear it was high priority, with a secondary "oh if they…read morecan get it to it" addition. The person they sent wasn't certified to do the main job, meaning a whole other set of calls and appointments. Don't waste your time if they can't even be bothered to follow clear instructions.

Mr. Donoghue and his son, Michael were hired to resolve the high water alarms with our septic…read moresystem. I paid him more than the original bid with the expectation that we would have no further alarms. They did complete the majority of the work, and when they were done, Mr. Donoghue told us to call him if we experienced any more alarms. We have experienced subsequent alarms, and each time I spoke to him, he said he would come out and investigate. This went on for several weeks and he never came out. Now, I cannot reach him at all and the business apparently operates with only one contact number - his cell phone - which has a full voicemail box. I wrote him a letter sent with delivery receipt and have not received a reply. I consider the job to be incomplete as we are still experiencing high water alarms, which is why I hired them in the first place. The fact that I can no longer contact them is completely unprofessional and deeply disturbing. If I have problems in the future, I will have to find a brand new company to come out and deal with it. In addition, it looks like his license expired last year, so he did this work without an active license.

This is a local family business. Jim, the owner, and his son Mike did the work. Jim is very…read moreknowledgeable, honest and reasonable. The county said I needed a drain field repair. Jim checked it out. The drain field was fine and only the septic pipes connecting the tank needed repair. He explained this to the county saving me tens of thousands of dollars. Mike is as knowledge and both expained the process and how to keep the septic in good service. Would highly recommend them.