Nothing but high praise for these professionals. They were on time, skilled and friendly. The best! And, they're Tumwater local. Thank you.

The folks at Sound Septic were recommended to me, fit me into their schedule, and showed up on time and took care of what we needed done--all with NO upsell. I even got some helpful tips to save me some time, money, and frustration in the future. I highly recommend them, and will be calling them again. read more

Jeff was right on time. He is very respectful and knowledgeable. He answered my many questions with patience and expertise. I greatly appreciate the service and recommendations I received today. read more

Responsive, professional and honest: these three characteristics describe Gene, Kari and Jeff, the principals of Sound Septic. We've used Sound Septic not only to pump our system but recently to install a new septic pump and repair minor erosion within the pump tank. As previously, Jeff arrived on time and immediately went to work removing the old pump and 'clean up a rats nest' of wire cables associated with the pumping system. Throughout the process, despite my many questions, Jeff 's explanations and responses were responsive to my questions. In addition, the Sound Septic team never tried to upsell us with additional components or services. If you're seeking to engage a responsive, professional and honest company that will provide great value for your investment, you need Sound Septic. read more

Small family business and not out to rip you off. Very responsive and quick to take care of us. Their employee Jeff is very helpful and did a great job explaining everything. Highly recommend. read more

Sound Septic is the only company I call when I need septic service. Gene is fair, honest and a nice guy to boot. A different septic company was trying to make me pay for a $4000+ repair that I had doubts about. I had Gene come out for a second opinion, and it ended up being some bad floats and the repair was less than $500. read more

Friendly, punctual, reasonable price, good communication. Overall, very pleased.

They came out... but they didn't have enough hose to reach my tanks, didn't intend on buying more, and didn't seem to care. Bit odd how they were do blasé about helping me in the future. read more

Good service. Cooperative and helpful! Helping with a more complex problem that is ongoing, yet not giving up and continuing with help.

I just had my septic tank pumped and I can't say enough good think about Sound Septic. I chose them because of all the great reviews and because they're on the Thurston county "certified sewage system pumpers" list. I'm glad that I called because Gene was friendly, efficient, and knowledgeable, and offered helpful suggestions for properly maintaining my home septic system. I will definitely be calling him again in a few years. Great job! read more

I just wanted to stop by and post a review about Sound Septic. The septic system was causing a pool of water in our back yard. I called Sound Septic and even though I am only a renter in our home Carrie was very polite and helpful. They came out to our home and got right to work. They found the issue and were able to contact our land lord quickly. They returned the next day and had to wait around forever in the pouring rain and wind for the home owner to give the go ahead to compete the work. Thank you very much for taking care of us! read more

There's a reason Sound Septic is rated #1 on Yelp. I don't think they have anything less than perfect scores from ALL REVIEWS! That really should tell you everything you need to know. If not, here's my opinion: Gene Bond is not only fair and ethical - he's a great guy. He coaches his son's baseball team and is active in our community. This is the kind of company I want to support. Plus, he charged me half what I paid the last time and told me I don't need to have it pumped as often as the last company suggested. I highly recommend Sound Septic for any work. Affordable, honest and hard working. Best experience ever! I wish all contractors were this easy and affordable! read more

I was totally pleased and impressed by the young professional, Mr. Gene Bond, who came to our house to fix our septic tank. We thought it only needed to be pumped empty, but he diagnosed the problem as a faulty pump and indicated we didn't need to have the tank pumped clean yet. He made two separate trips to track down not only a good replacement pump, but one that was also economically priced. He explained everything, was professional and honest. When it does come time to have the septic pumped clean, I will definitely call back this excellent company to do the job! Thank you! read more

We are so impressed with this company and Gene Bond! He knows what he is talking about and is very helpful. Three times I tried to to get another company to call me back as we needed an inspection and also our alarm had gone off on our system. But one call to Gene and he was right there to help us out. Very neighborly type of guy. We will always use him from now on. Very fair, honest, and has a big heart! read more

Great customer service and fast work!!! From start to finish, speaking with the woman in the office to Gene coming out to work on our tank it was great! Would absolutely recommend them over and over!! It's hard to find such great service at a reasonable price!! I'm a firm believer in you get what you pay for and I would easily pay more for their service and knowledge!! Thanks! read more

This home was the first septic system we've had, so when the pump alarm went off we decided to try Sound Septic. VERY impressed - courteous, prompt service performed by owner, Gene, who diagnosed the issue quickly and accurately. Total cost for the float fix was less than some other companies wanted just for just coming out and looking at the issue. I will definitely use Sound Septic again, and I highly recommend them to anyone with a septic issue! read more

This is now my go to septic company! Due to a backup in the house I had used another company in town as I was not sure if it was a plumbing or septic problem. It became clear I could not trust the other company and did not want to hire them to pump my septic so ...after research I found Sound Septic. Gene within minutes located a tank I did not know existed! It became clear immediately the last company had helped me out temporarily but did not have the knowledge Gene has. He pumped the tank, kindly answered all my septic questions as I am a nerd and like to know how things work, and he came back to put in a riser for the new found tank. We even discussed yelp and reviews and he stated how important he thinks it is to earn reviews not ask for them. Well, Gene and (I think it was his wife I spoke to in the office) are fantastic. So they get a 5 star review from me:) read more

Really fast service, very professional and friendly. I didn't know anything about septic systems, so he could have told me I needed my other tank pumped. But he told me not to waist my money as it's got at least three years remaining. Explained the whole system to me and fixed a minor glitch with my control unit. You have to use this company! read more

Ok, no homeowner really likes to deal with their septic system, especially when the alarm keeps sounding. Sound Septic turned that pain into a rather pleasant experience. Friendly and professional when I called and equally so when they were here. Arrived on time and followed up with unexpected repairs quickly to get us back to a functioning septic system. Thanks Gene and team! read more

Second time we have used this company. Different house. I know nothing about septic systems. He was very helpful and explained things thoroughly. And his prices were extremely reasonable. I highly recommend. read more

These guys really are the real deal. I'll never work w/ another company again if possible. They have been consistently amazing, patient, polite, and informative. They always show up at the right time, charge the right price. I have used several companies, as I own a rental too, but I've found my forever pumper! They take their s**t seriously, and know what they're talking about, Diagnose fast and accurately (and double check their hunches), and will save you money in the long term by getting the work done right the first time, w/o crazy upselling like some other companies you might find first in the phonebook local to Lacey. read more

I'm a little reluctant to dispense 5 stars and say "as good as it gets" in the septic pumping industry, as I frankly don't want to know or experience it; but Gene and Carrie get "A" for flexibility in changing around the schedule to accommodate us; an "A" for price - limited, fair, optional upcharges my upto 1000-1200 gal. plus some overage was only $350 AFTER tax. No $110/hole (not per tank) charges for digglng dirt like the Gouge-hawks; and an "A+" for being nice honest people small business people you can trust. Bearing in mind he rearranged his day for me and is a smaller operation, he earned a "B" on timeliness. read more

When I called I stated my sewer was coming into my bathtub & I needed it pumped, they sent out someone (Gene),to look at my septic tank, I will say this, gene came out and was a really nice guy! I had to wait another day that get my septic pumped! When I did it cost $500.00 also my pump was not working. Here's where it gets bad. I was quoted at $1,200.00 for a pump and $1,240.00 to 3 risers! For Christ sake I'm pushing water up 2 feet! on what planet do you need a $1,200.00 pump to do that! I swear the neighborhood you live in sets their price! Isn't their anyone left who isn't out to gouge their fellow man? read more

My first experience with our septic system turned out to be a good one. We lived in our house (new) for 3 years and were getting nervous about our septic system. Called and made an appointment and within a week it was done. Gene explained everything and told me that I probably had another year before I needed to pump. His price is competitive, pretty much what everybody charges. He said that our .... doesn't stink which alone was worth it. He explained that if we cut down on the amount of toilet paper we use, we could easily go 5 years. We did pump and feel much cleaner. read more

Great customer service at a fair price. Quick to respond, quick to schedule. So glad I found Sound!

Gene is fabulous. We didn't really know who to call in the Septic business. We looked at the reviews on Yelp and sure glad we did. Gene is informative, honest and dependable. We will be calling him for all of our septic needs! read more

Gene is a great guy to work with. After nursing my system along for a year, it was time to replace the septic, pump tank and drain fields. I was a nervous wreck. Gene and his crew spent a week working in my back yard and finished it off with new topsoil and leveled and raked it smooth so it's ready for seeding. My yard looks better now than it did before all the work. I highly recommend Sound Septic! read more

We used this company in May of 2017. Two rip off companies (A+ and Flowhawks ) previously told us our tank was cracked and for $4 to $6K they could fix -replace the tank. Don't walk, RUN from those companies as far and as fast as you can. They WILL rip you off. Gene came out for free, looked at it and said they were both lying , the tank is fine. Another Septic company looked at the tank as well and said it is fine. Sound Septic gets a 5 for being honest about the tank. Fast forward to Sept 2018. Gene recommended we pump the tank once a year as we have a large family. We call Sound Septic, Gene comes out, and drives away. Being puzzled, I call the office. I'm told we have baby wipes in the tank, he can't pump it, find someone else. Being now in a bind, I call numerous companies, staying away from the companies I know are crooks. Another guy comes out, looks at it, pumps it no problem and said we have ZERO baby wipes in the tank (which we knew already ) And charges us a great rate. I'm disappointed that South Sound did not want to pump our tank, but ultimately believe I now have found a company I can work with. The company we currently will be using also said the tank did not yet need pumping. read more

Wow! Just finished an experience with Sound Septic that not only made my day, it restored my faith in humanity. I was honest in the fact that our septic had not been pumped in way beyond an acceptable time frame. We all know how many companies out there will use this as a feeding frenzy for "needed repairs". Not only were these guys honest and assured me my system was fine; they were fast, friendly, informative and beyond fairly priced. They were very professional but also had a great sense of humor while entertaining my 83 year old Mother-in-law. Don't even think about calling anybody but these guys for your septic needs. read more