The late policy is 8 minutes. If you schedule, make sure you are not even a minute late- they will…read moreunapologetically make you reschedule one or more of your services. There should not be a late policy in effect if the business is not going to abide by it. High turnover results in hurried and less experienced wavers with not quite developed customer service skills. Waxes are typically ok- although the drive to Strongsville or Beldon may be better if you want to be treated as a person and not a time commitment. There are also a few more experienced waxers that have started their own spots because of the management here

Madelyn and Jazmin are my 2 specialist. I just finished my 12th wax here and every time I look…read moreforward to chatting with all the women who work here, each of them are professional and provide a wonderful service. Before EWC I patroned a waxing service and the owner there made negative comments about my body and hair. I've been waxed at 3 different EWC locations in the area by many of their specialists and no one has ever made critical comments or made me feel uncomfortable in any way. Highly recommend!

Had a facial & relaxation massage and I will definitely be back! All natural products and she…read moreexplains every step, every product all the way through. Wonderful place! Awesome experience! Can't wait to go back!

Best facials I have ever had! All natural ingredients and customized to your specific skin type…read more Once you have been to Lissa you won't go anywhere else. A fabulous experience. Bobbie

Sabi killed it!!! I went for a lash lift. I have gone to 5 other studios & nobody could curl my…read morestubborn lashes. I had given up trying but I had an event coming up & a friend recommended I try one more time & see Sabi who does great work. She did it perfectly on her first try. I can't stop looking at them!!! I came in there looking a little bit crazy but she was very kind with great music & atmosphere. Will definitely be coming back for more beauty treatments. Thank you Sabi

AMAZING AMAZING! she's a one stop shop! lashes, brow threading, brow tint, bikini waxing,and…read morefacials! she's so patient, informative and always on time! BOOK NOW!! Her availability is amazing, she has Sundays and Monday's as well for us working gals!

I had the most positive experience at Complexions. I woke up, looked into the mirror & felt an urge…read moreto get an acne facial to extract some stubborn blackheads, whiteheads, and everything in between. I scoured Vagaro for a same-day appointment, expanded my radius & stumbled upon Complexions. I booked the last minute appointment & drove to OH from PGH. Complexions is a woman-owned, hidden gem skin spa in Poland, OH. Bella was not only kind, personable, genuine, but truly knowledgeable & thorough and passionate. The service was outstanding, & customized to what I needed. I did not feel rushed, and Bella did not aggressively push any products on to me or bash dermatologists as many estheticians do. I felt heard, and felt as though I could be honest with my goal of truly fixing my acne prone skin. I will definitely be seeing Bella again, hopefully soon. Who doesn't love a good facial? ‍‍

From the owner: Skincare Spa in Town One Square Plaza of Poland, specializing in advanced skin treatments custom…read moreblended to always fit your skin's needs. Our treatments are unlike any other and give attention to even the smallest details.All facials are enhanced with specialty relaxation massage techniques to have you both feeling and looking fully refreshed when you leave.Our goal is to provide you with a luxury spa relaxation experience with noticeable skin treatment results. Check out some of our work on Facebook and Instagram @Complexions.skin.spa or book find us on Vagaro to book online www.vagaro.com/complexionsbybella

Waste of time…read more Bottom line: customers have to commit $800 before receiving any treatment for Botox. For an entire week, I spoke with them regarding my needs. They repeatedly assured me that it could be done. Then, I spoke with them again over the phone regarding my needs, again, they assured me it could be done. THEN, during the consult, they inform me that I have to buy a $800 package to receive the $150 treatment I've been requesting all week. I've taken this case to the business bureau bc this type of practice is illegal and wastes everyone's time. Edit: To the owners response of my post. I have tried speaking with you in several occasions with bo response. You guys can't run a business.

I'll be completely frank: Alysse is a con-artist. I came in for two treatment areas. Not only did I…read moreNOT get that, she added on an extra treatment while I was in there (on opposing sides so you HAVE to come back), but then took my license and did a hard pull on my credit without my knowledge or consent, which is ILLEGAL. In fact, she brought in my card while I was attached to the equipment. She signed me up for FOURTEEN treatments at a cost of $9,000. I didn't sign that paper. Oddly enough, that particular page had a hand-written line and "my" signature in the middle-right of the page. Any official document would already include signature and date lines at the bottom. After looking through this folder of junk, I notice that page. I call HCS (the loan place) immediately and cancel the loan. Alysse says she'll do the same. The last time I went in there was August 6th and I paid the money I owed with my credit card. The loan wasn't dispersed until August 14th. So, I didn't spend a single penny of that loan. That "contract" stipulated that if no money was spent by me before September 1st, the "contract" would be void. So Alysse and Ideal Image have $7,500 from HCS that they're trying to get ME to pay. I called Ideal Image corporate and was told that they're lucky they are a franchise because that is not the way Ideal Image does business and it certainly doesn't line up with their core values. I showed all the e-mails between Alysse, the woman from HCS, and myself (where they both admit to legality and ethical issues on Alysse's part) to my credit card company and they found Ideal Image to have obtained money in a fraudulent manner and they did a charge back on Ideal Image. I got over $2,000 of what I paid myself and I've stepped up the issue with HCS to have this fake "contract" handled and Ideal Image can pony up the money the straight up STOLE. I love Ideal Image, but I will NEVER go to a franchise again. They hide prices, don't give you what you actually asked for, and create add-on areas that you never asked for. I was given upper abdominals that I NEVER asked for... I trusted them and assumed the applicator would be moved down to cover my entire stomach (the stomach is what I wanted) throughout the process. Nope. Never happened. They made me pay for that. I will say that every other staff member I encountered was wonderful and friendly. Alysse was too friendly; touching my hair TWICE. But I suppose you do what you need to in order to scam people... try to make you seem like their friend. Looking throughout this thread, it appears as thought the business owner was never actually notified of this issue, because I was never told her name or given her contact information. Or, if she was, she never bothered to reach out or go over the dozen or so emails between Alysse and myself. I hope she actually sees this and realizes how Alysse goes about business and how it really reflects poorly on her establishment.

If you're looking for someone to get your blonde (or any color) just right, stop searching--Christy…read moreis the one! I've been a bottle blonde for over a decade. I moved to the area from Oregon recently, and after a bad experience with someone else, I came to Christy for help. Not only did she completely fix my hair, but she was also so kind, funny, and sweet throughout the process. She got rid of the awful yellow banding from the last job and took my platinum blonde to perfection--all without any pain or reprocessing, even though my natural hair is super dark. She also fixed my pixie cut and made me feel cute again! I honestly can't say enough about how impressed I am. Just check out her portfolio--she's meticulous and truly cares about her work. Thank you, Christy, for your incredible skill and for being such a warm, lovely person! In terms of the atmosphere in her shop, the vibes were immaculate. It's easy to find if you know which building she's in (the map sent me to the J building but it's in the S building right at the entrance across from the Dunkin). Her shop is a single room inside the building which is so cool! The whole space is just her own in there and there aren't a bunch of random people running around in there like other shops. It's so cool! 10/10 recommend every time forever and ever. I will never go to another stylist.

From the owner: My name is Christy Port, I am owner of Cport Hair Llc, Specialize in Color Corrections, Balayages,…read moreVivid’s and Texturized Cuts, I also offer henna brow tinting and waxing!

Very professional! Quick and friendly. I was referred here by a friend and glad I went! I have been…read moreto other places and end up with one brow always different than the other.....the mapping is what gets that great look!

I had a great experience getting my brows waxed at the Benefit Brow Bar. Lisa did my brows (I…read morebelieve she usually works at the Niles location), and she was very professional and made me feel extremely comfortable. I will definitely come back- after this experience I wouldn't go anywhere else!