The diagnosis charge is $169. In addition they charged me $55 to tighten a wire nut. It should have been covered in the diagnostic fee. read more

Royal Heating & Air - $55 to tighten the white wire nut. Was billed as wiring. - Heating & Air Conditioning/HVAC Near Me - Sheboygan, Wisconsin

Previously I have called this company for service over the last 10 years and have been satisfied. This time I thought there charge was excessive. In addition to the standard $169 diagnostic fee ( which is fine) they also charged me $55 to tighten a wire nut that went from the furnace to the thermostat. Tightening a wire nut takes less than 3 seconds! I called and questioned the bill as it was labeled as re-wiring with a minimum charge of 15 minites. I believe that should have been covered on the diagnosis and not have an addtional charge. I will be looking for a different company in the future read more

Royal Heating & Air - White wire cap was tighten. $55.00 - Heating & Air Conditioning/HVAC Near Me - Sheboygan, Wisconsin

Fast, knowledgeable, very friendly. Willing to work with in our budget. Never had faster service.

When our appointment was made to look at our furnace they rid us they do free estimates. they came to the house, t took one look at the furnace without even touching it and made the call that it's outdated and parts aren't available. that's all good since we were going to replace it this year anyway (which we did and used a different company!) Now I get a bill for nearly $200? that doesn't sound like a free estimate. they list it is diagnostic, but how t do you do anything diagnostic without touching the furnace? Unethical company and I highly advise against looking them up. read more

I had a new A/C unit installed over the summer. They were willing to come right away, and were very friendly and upfront with all the costs. Normally, the price includes a programmable thermostat. But they lowered the price and allowed me to use my existing Nest. My house has never been cooler and the installation is clean and professional. Thanks! read more

Requested a quote from Royal Heating & Air of Sheboygan for replacing my Air Conditioning system. Received a quote in a timely manner. Also, got quotes from other contractors. Royal's quote was over $1,000 dollars higher than the contractor I chose for the EXACT same system! If your cost conscience, get other quotes. You'll quickly see they are very expensive. read more

Avoid. Service technician forgot to reconnect some "parts". Left house with furnace not working. Sent my name to a collections agency without informing me they hadn't received my payment. Explanation: My payment got "lost in their old mailbox." They tried to call me but neglected to update my current phone number, which I provided at time of service. My point: If you can't contact a customer by phone, why not send a letter to them at the address where you did the work, before referring the matter to collections? After paying a second time in person, was told they couldn't give me a receipt because they were logged out of their own computer system. Was promised they would mail me a receipt. After 3 weeks have not received a receipt for payment. When I asked to speak to a manager, or the owner, Dean Mink, the employee refused. Respectfully suggest Dean Mink of Royal Heating and Air, Sheboygan, WI, pay attention to what's happening at his company. Customer of 5 years is no longer a customer. read more

Company was contacted to replace a zone valve. Tech came out and replaced zone valve then ran system dry without refilling and burnt circulating pump. Needless to say they replaced that at an outrageous price without permission. Terrible service, terrible company! STAY AWAY! read more

TERRIBLE company. Do not use! A technician came over on 2/20/19. He called me upon arrival and I explained what was going on (the boiler was continuing to run and overheating both units). The tech informed me he does not usually handle those type of requests but he would see what he could do. He then performed a tune up (which I did not request) and changed the batteries on a thermostat. He attempted to adjust the boiler control but actually made it so the boiler was no longer heating the units. Tenants called to tell me the temperature was dropping quickly. I called Royal back and the office manager (Allie I believe is her name) said they could not get anyone out until Monday 2/25. I explained that would not work as my tenants could not go 5 days without heat. She had no solution. I called Four Seasons who came out immediately and fixed what the tech from Royal had done wrong. I promptly paid Four Seasons for their service. When I received the invoice from Royal for a tune up and changing of batteries, I called to dispute it as I had not requested a tune up (and anyone can change batteries). I told them I had paid Four Seasons to do the actual job I had initially called about and to fix their mistake. The office manager (Allie) said I had to pay. I said I would like to speak with her boss. She said she was the boss and it was her decision. I asked to speak to the owner. She said he would call me back. He never did. I left 6 more voicemails for the owner to call me back. He never did. By his silence, I assumed perhaps the issue was resolved (although I wondered why he didn't have the courtesy to return a phone call). Then, on 9/10/19 I received a letter from United Credit Service, Inc. where Royal had referred me for collections. I paid it.... for the moment. But I certainly will be disputing the charge and reporting them to the Better Business Bureau. This is a terribly run business. The technicians are inept. The office manager has poor customer service. And the owner clearly has no regard for his customers. read more