We've used Full Service for twenty years and will continue to call when we need someone with expert…read moreknowledge and training. You can be depended upon for prompt, complete service with a friendly, capable staff. In a time when many businesses have forgotten about friendliness, manners and the importance of their customers, you remember....Thank you

I cannot recommend Full Service Heating & Air Conditioning based on my recent experience…read more I called for an after-hours diagnostic because my rooftop HVAC unit stopped cooling. Before the technician arrived, I explained that the unit had not received routine maintenance since our previous HVAC contractor retired and that the filters likely needed to be replaced. The technician spent short amount of time on-site before leaving. Shortly afterward, the AC worked for 10 mins and stopped working again. I called and texted the company, and they told me someone would return on Saturday. What concerns me is that no one informed me there would be additional charges for the return visit. I was never asked to approve another labor charge before the technician came back. The invoice ultimately included: * $195 diagnostic/trip fee * $97.50 labor * $260 additional labor for the Saturday return visit In my opinion, a flat-rate diagnostic should result in a complete diagnosis of the problem. Instead, the first visit failed to identify or resolve the issue, requiring a return trip that I believe was simply a continuation of the original service call. The invoice notes themselves indicate extremely dirty filters, dirty condenser and evaporator coils, and a high-pressure shutdown issues that were not communicated as a complete diagnosis during the initial visit. I am disputing these charges because: * The initial diagnostic did not resolve or fully diagnose the problem. * I was not informed or asked to authorize additional charges before the return visit. * I believe the billing does not reflect the service that was actually provided. Due to this experience, I have decided to hire another HVAC company and have asked Full Service Heating & Air Conditioning not to perform any further work at my property. I hope the company reviews its communication practices and billing procedures so future customers know exactly what to expect before additional charges are incurred.

Very detail oriented and professional. He is a very hard worker determined to get the job done even…read moreif he has to stay and work extra hours. A perfectionist. Listens to the customer and answers all questions. All this and his prices are very reasonable.

Great company, awesome work. Thank you guys for fitting my small project into your schedule!read more

What an incredible experience we had with Travis on the evening of the 4th of July. We had a full…read moresewage backup and complete blockage in our system. Plymouth Plumbing responded immediately, and Travis arrived at our house within the hour. He spent over three hours working to resolve the issue. He was kind, professional, and got the job done. We are so grateful!

I called because the flex hose on top of my water heater was spewing water and there was a lot of…read morewater on the floor. From a YouTube video, I saw that it was relatively short and easy to fix, but still wanted a professional to fix it. I called Plymouth Plumbing and Heating and got a quote of $149 an hour, $25 travel charge plus parts and labor. 2 workers came (i was surprised by this, but figured one of them was on the job training) and told me what I already knew....the flex hose needed to be replaced and finished the job in about 30 minutes. I expected a bill about $275. The bill was for $413. I was a bit surprised that their hourly rate starts from when they leave the shop (20 minutes away), which I was not told about. But what really surprised me was that I was billed $280 for the labor done by the two workers. I was quoted an hourly rate of $149 and the actual work took about 30 minutes. Even with traveling time of 40 minutes, that would be at the most 1.10 hours, nowhere near $280. After several correspondences, they still insisted that I owed for the labor of the extra worker...even though they never said in their quote that the labor per hour would be doubled if they sent two workers! I believe that Plymouth Plumbing & Heating acted in bad faith. They should go by what they quote. The work done was fine and they used copper fittings instead of flex hose, but it was not worth $400 job. They did deduct $50 after I complained, but the bill was still at least $50 more than what I expected , based on their quote and how long it took to do the work. I would definitely ask them to i get a more solid quote BEFORE they start.

Our air conditioner went out 2 days before 95 degree heat and July 4th. The owner came out the same…read moreday we called, had an estimate within hours ( undercut everyone else's quotes), and rearranged their schedule so we would have it installed before the worst weather. Install was great, very professional . Installers very friendly, explaining everything and answering our questions. We are very happy with the air co dioning unit and service. I will tell everyone about them! Great value for our money, pushes air into upstairs much more than previous unit!

WE WERE WARNED about using this company to install our AC unit and now we're seriously beating…read moreourselves up for not having taken that good advice. They CLAIM to "pride themselves on customer service" but that must be a huge joke. Their service providers were RUDE and INSULTING when they dealt with the property manager - someone who has been a Sheboygan local all her life. Then when we tried to fix an issue they were again SHORT and DISRESPECTFUL. They refused to accept any of the blame for an issue that only happened after their installation and wouldn't even come out to look at it without charging a crazy fee. This is NOT how good business is done. Really wish we had listened to the Sheboygan locals who warned us about doing business with this company. Now we're paying the price.

As professional and quality driven as it gets! The team at Wensink provided affordable options to…read moreus, worked with us on financing, stayed on scheduled and budget. Courteous through the whole job, clean and efficient - couldn't be happier with the process and end result!

From the owner: Wensink Heating & Cooling provides residential HVAC services for all brands and models to all of…read moreSheboygan, Manitowoc, and Ozaukee counties.