Went through and it left a huge gash on the plastic trim of my brand new 2022 gmc sierra. Do not…read morerecommend going here if you have a nice vehicle

I was a monthly member of the car wash club and took my car for a car wash early one morning. The…read moreservice is usually good and I had no previous trouble. On Sunday, October 2, 2022 my car was hit by a falling dryer unit at the end of the wash cycle. My daughter and I were surprised and frightened by the unexpected event. The attendant had to lift the unit off my car so I could drive out. It is May 27, 2023 and neither the Aqua Express insurance policy nor the company management has paid for the damages incurred due to their negligence.

The car wash itself is ok no problems. The issue I have…read morethey are like the car wash mafia you can never leave once you join. I canceled my service in September because I moved. They changed me in October so I called the so-called customer service number to cancel again I was promised it would be canceled ( no refund being canceled the wrong way last time) Hey!! Guess what happened in October? Yep I was charged again! And now they don't answer the phone. My advice stay away from Blue wave express car wash

I got the top tier car wash. After the wash my suv was still covered in bugs and bird poop. I was…read moretold by the manager that they don't clean those unless I had a membership. What a joke. This is the second time they have wronged me.

I went to talk to the attendant about my lost coupon and was treated very professionally and…read morecourteous. Then I washed with a coupon I had with no problem. Can't wait to get a membership. I cancelled the other membership I had since the other car wash opened because they Never called me about the broken brake light on my Lincoln. I'm looking forward to a car wash that cares about its loyal customers.

Oh wow! I thought all customer service was gone but not here! The machine was a little off and my…read moretires did not get cleaned well. I paid for the highest membership. This gentleman actually came out and shined my tires for me! Wow, who does that anymore? Usually it's "oh well". He actually adjusted the machine and physically cleaned my tires. This place freaking rocks!! Thank you!!

I've been taking my vehicle to the Grease Monkey on International and Loop 20 for years, and I've…read morenever felt as disappointed or upset as I do now. I went in for a simple oil change, and as usual, they asked if I wanted to replace the air filter and cabin filter. Nothing out of the ordinary--until I left. When I opened my glove box to put away my receipt, I was shocked. It looked like someone had been rummaging through it, as if they were searching for money or something to take. I have photos showing exactly how I found it. I called immediately, and the employee told me, "Well ma'am, sometimes they need to open your glove box to get to the cabin filter." I explained that this isn't the first time they've checked my filters, and never--not once--has my glove box been left in that condition. I felt completely violated. Thankfully, I didn't have anything valuable in there, but this experience has made me lose trust. From now on, I'll make sure to remove anything important before taking my car in for service. Just a warning to others--be cautious. I'm extremely upset.

Tint was scratched after getting a basic interior cleaning…read more If you care about keeping your car nice and clean as my husband (with a bit of the tism) does, stay away from this place. We took a trip to Laredo and he immediately wanted to wash the road bugs/dirt off our vehicle. He went in to get an oil change for his truck that comes with a car wash, which he upgraded to a basic interior cleaning. He's pretty particular about keeping his car clean and immediately noticed as he was leaving that the tint on his windows was scratched. Trust that he keeps tabs on exactly what his truck looks like, so this was 100% done here. To be fair, I encouraged him to complain and he said there would be no way to prove it was done there as he didn't have before/after pics, so im not sure what actions would have been taken to correct the damage. So he took the L, but i figured I'd warn others who like to keep their things nice that you might end up having to pay for a new tint job.