We had a postive experience working with Adriana. She was supportive and helpful all the way…read morethrough. We ordered two chairs and a sofa. I would recommend this business. They do not pressure or fancy talk they are there to help and they do help.

Purchased a couch in late 2020 for over $1,200, which comes with a reasonable expectation of…read moredurability and workmanship. A button detached within the first months and was repaired by the store, indicating an early workmanship issue. Since then, multiple additional buttons have come loose, suggesting this was not an isolated incident. Communication via email and phone resulted in only two options being offered: pay a $300+ moving fee to return the couch for repair or arrange and pay for transportation myself. For a product at this price point, this approach to a recurring defect is disappointing. Buyers should factor in the product n quality and how post-purchase issues are handled.

I had an amazing experience with a purchasing of a kitchen table at 1270 Caledonia road…read more Dhouha was very patient due to the arrangements that I had to make with the person in charge with the container, while in the store, as the table will be shipped overseas. After all, Dhouha was able to apply for a discount, as it was the last table, and it was accepted. I am very happy with this purchase and the professionalism of Dhouha.

Went in a few weeks ago to re-furnish our home. I've dealt with their main brand in Montreal…read moreMadison Corbeil which was always wonderful, it's a shame this site isn't even close to the same standards. We were the only people in the store, made eye contact with 6-7 staff, yet no one greeted us, offered help or even checked in as we did find many pieces we wanted. After an hour we gave up and left only to give another business our sale. The worst part is I told their head office about this dreadful experience and they didn't even reply. Do not shop here if you like be treated like a peasant. Run, don't walk but run away as there are so many businesses that actually want and deserve your hard earned money. It gets one star because you can't leave zero stars

All my faux flowers are always from here; they're so unique, expensive looking and chic. Christian…read morehelped me today with my arrangement and he was such a gem.

I tried purchasing a pair of Vivian Onyx wall sconces from Crate and Barrel. The first was perfect…read more The other was damaged (chips, cracks, ends broken off). After 4 attempts at sending me a replacement that was not damaged, they gave up and told me that my only option was to return everything for a refund. No return label, no shipping, no integrity, no caring about customers. At no point did they even try to look in the box to see whether there was damage before sending it. I will never buy anything from this company, any affiliates, or any company sharing members of their board of directors ever again. Whatever reputation they had in the past, it is gone down the drain. If the board members ever read this, this is a failure of your risk management responsibilities.

I want to share my experience with this company: I ordered…read moremany products to build and outdoor kitchen and received the shipment. But my contractor could not install it due to some unforeseen circumstances. When we opened the boxes months later we noticed that the refrigerator was missing. I did not expect anything from the company since it was my fault most probably that I did not check the shipment correctly or the refrigerator was stolen or something else. I still contacted with the company just to ask them if they could check if they sent the item. They checked and confirmed that it was sent. But surprisingly they sent me a replacement free of charge as a compliment. The customer service by BHARATI was very timely, effective, courteous and responsive. She called me and sent emails enough times about this ticket and for other purchases I placed later and a couple delivery problems. I don't know about the products' quality or durability as they are still not installed but I am very confident if I have further problems the company will stand by their products. Overall, great company, greater customer service and greatest representative.

I am a return customer, having just moved into a new home and wanted my similar BBQ setup (and now…read moregarage storage systems too) The sales rep I connected with did a wonderful job processing my large order and applying deals where applicable. We have been completing a renovation project at our home and NewAge was kind enough to defer my shipment until I was ready to receive everything from my order. I was handed off to Traci Wells for my delivery scheduling as well as post delivery checkup and she has done a WONDERFUL job at making sure everything arrived safely and in great condition. Her proactive communication has continued to instill confidence and value in my purchase with NewAge! Thank you Traci and all at NewAge!!! (their products are beautiful and top quality)

Cool, new space at Orfus road with free parking. The girls working there are super friendly, nice…read moreand helpful! The store itself is pretty spacious and has a lot of neat products like the Jeff Koons replica salt and pepper shakers, some boho-chic pillows and other niche items. They also have a cereal ice cream bar but it's only soft serve. The capn crunch and skor combo is really good.

Be absolutely sure of what you want to buy as their customer service policies are terrible. We got…read more4 mugs as $7 each. Went home to find out that the cheap made in China ceramic was terrible quality and then went back to return them within a few days. Lady at customer service would not accept them saying they were 'used' and had 'coffee stains'. We hadn't even taken 3 of the 4 cups out of their store paper wrap. And the one cup we did use - we boiled water in it in the microwave. No wonder the store is going out of business with barely any customers. We won't be returning to this store.

I just wanted to take the time to thank for the beautiful wallpaper. The quality and finished…read moreproduct is amazing !! It turned better than I imagined!

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Similar to any URBAN it's good when the sale section is…read moreflowing, regular prices are $$$$ Especially in Canada

I ordered off of the UO app and my order was ready for pick up within 1 hour after placing it!!!…read more was extremely thrilled! The process is thorough, which I believe is a plus to ensure that items are delivered to their rightful owners. Upon arrival, you indicate so on your confirmation email - this will redirect you to a form that you must fill out so that the UO workers can identify you. There isss curbside pickup, but the pickup location is actually in the mall @ the 2nd floor entrance. I was greeted by a friendly worker who was wearing a mask and handed off my order to me. She did however ask for my full name associated with the purchase, again, thorough but no complaints here. Quick and easy experience overall!

I recently shopped at Changing Nest and really enjoyed my experience. I like the selection of…read moreantiques mixed with new merchandise. There is also a big selection of garden stuff. Will go back to shop here.

I love the selection of antique furniture and decor - a mix of cottage, modern farmhouse &…read moreindustrial pieces. The displays are beautiful and well thought out. My experience with the owner, Diana, was very positive. I asked her about an availability of an item on her website and she went as far as digging through her back storage and asking her supplier. Although she couldn't find more inventory, I was impressed with the effort she put in to locate it. I would definitely shop here again.

Beautiful product and fairly priced from my professional experience. Eye candy galore…read more However, the customer service here is below any business standards ! I've visited multiple times, Every time I walk inn it's very evident, that they pick and chose who they approach, they will avoid you if you don't 'look' a specific way. Or insist on someone helping you place an order, but mostly they thrive on their design consult. It's really remarkable and offensive. Here's an example tat any working parent can relate too, On days I'm working were generally dressed well, I certainly get a very different reaction and treatment HERE, vs. When I'm running errands in a track suit hair up in a messy bun it u set a hat , with my children. I specifically came inn today for. $$2,6k over sized acrylic and glass coffee table, as well as a $3k chandelier for our foyer, however... due to the reaction and all those free /unoccupied employees walking past me, on the floor and in the back in the dales area, next to their office. We left once again with no purchase. although We would linger, walk in multiple circles, to admire, remeasure and in hopes we can get a sales rep. No eye contact hello, or any sign of acknowledgement.. In comparison to their competitors next door! Who had much better service, and get this ... the Same and or similar items, and some...... so, We decided to take my business elsewhere. ‍ Sorry Kimberly .... your staff blew it for us, over and over again !

I am a student hoping to go into interior design. Decided to take a look and see if I could find…read moreinspiration for some sketches. Let's start with the customer service: Vanette is the most friendly, down to earth, and amazing sales associate I have spoken to in a long time. As another retail employee, I model my service on hers. I spent probably 15-20 minutes just chatting with her - she didn't make me feel pressured or unwelcome in any way, which is much appreciated (and to be honest, can be rare nowadays). I appreciate the good customer service. I am more of a mid century modern guy while this collection is very contemporary. However, I still like a lot of their things personally (huge, gorgeous live edge acacia dining table made me wish I had a bigger apartment). TL;DR: this store has out of this world customer service and a very nice collection. Vanette really deserves to be recognized as she is outstanding.

This store is great, and I'm proud to see it thrive as yet another Mt. Pleasant gem. If you like…read moreclassy and tasteful Home furniture and accessories Unlike some stores, what you see in the front window really is a preview of what's inside: a tasteful and classy selection of home furniture and accessories, among others. I came looking for a wedding anniversary gift and the ladies we