I want to share my experience with this company: I ordered many products to build and outdoor kitchen and received the shipment. But my contractor could not install it due to some unforeseen circumstances. When we opened the boxes months later we noticed that the refrigerator was missing. I did not expect anything from the company since it was my fault most probably that I did not check the shipment correctly or the refrigerator was stolen or something else. I still contacted with the company just to ask them if they could check if they sent the item. They checked and confirmed that it was sent. But surprisingly they sent me a replacement free of charge as a compliment. The customer service by BHARATI was very timely, effective, courteous and responsive. She called me and sent emails enough times about this ticket and for other purchases I placed later and a couple delivery problems. I don't know about the products' quality or durability as they are still not installed but I am very confident if I have further problems the company will stand by their products. Overall, great company, greater customer service and greatest representative. read more

I am a return customer, having just moved into a new home and wanted my similar BBQ setup (and now garage storage systems too) The sales rep I connected with did a wonderful job processing my large order and applying deals where applicable. We have been completing a renovation project at our home and NewAge was kind enough to defer my shipment until I was ready to receive everything from my order. I was handed off to Traci Wells for my delivery scheduling as well as post delivery checkup and she has done a WONDERFUL job at making sure everything arrived safely and in great condition. Her proactive communication has continued to instill confidence and value in my purchase with NewAge! Thank you Traci and all at NewAge!!! (their products are beautiful and top quality) read more

Great 100% BBQ grill with griddle and coal trays accessories for easy conversion. I have been using it for 18 months. Special thanks to Amit Kundal who has been very supportive and kind recently assisting to obtain some replacement parts. Great job Amit ! read more

Great product and pricing Fantastic customer service Company has great products and stands behind them read more

I recently purchased from NewAge Products and wanted to share my experience. The product itself is outstanding--high quality, well-designed, and exactly what I was looking for. You can tell a lot of thought went into both the functionality and the overall finish. That said, my experience with the third-party shipping company was frustrating and fell short of expectations. They had a rude customer service rep who changed my confirmed delivery date without asking that made the delivery process more difficult than it should have been. Where this experience truly turned around was with Traci Wells from the NewAge team. Her customer service and service recovery were exceptional. She was responsive, proactive, and genuinely committed to making things right. It's rare to see that level of ownership and follow-through. Because of her efforts, not only was the issue resolved, but it completely restored my confidence in the company. In fact, it led me to place additional orders and solidified me as a long-term customer. Great product, and even more importantly, a team that stands behind it when things don't go perfectly. read more

Delivery DELAYED DELAYED DELAYED (months) then DENTS. Customer Service in India and simply horrible communication between their vendors and transportation. Not worth the hustle. read more

A+ Customer Service from NewAge Products! I wanted to take a moment to express my sincere appreciation for the outstanding support I received from Keshav and Farhan at NewAge Products. I reached out about replacing a couple of drawer handles on my nearly 10-year-old garage cabinet system--one of the standout features of my garage--and I wasn't expecting much since the order dated back to 2015. To my surprise, both Keshav and Farhan went above and beyond. They responded quickly, professionally, and with genuine care. Although the handles weren't available for separate purchase, they graciously arranged a replacement at no charge and kept me informed every step of the way. That kind of goodwill and attentiveness is rare and truly appreciated. This experience reminded me why I chose NewAge Products in the first place--the quality of the products is matched by the quality of their team. Thanks again, Keshav and Farhan--you've earned a loyal customer for life! -- Juan-Carlos Escada Port St. Lucie, FL read more

NewAge Products - My NewAge garage wall unit system! - Cabinetry Near Me - Toronto, Ontario

Purchased a garage built-in from Costco. This is a very nice addition for the garage. Needed a part that fell off and customer service was so helpful and got right on it. Really appreciated how quickly they responded. Thanks Guys! read more

Excellent products at a great price and truly fantastic customer service (Traci Wells, Sydney).

Good product. I thought they needed assembly but they are all togather except the shelves. The doors pop off to help remove the cabinets within the cabinets. We receieved a product with slight issue and first talked to New Age yesterday. They were able to get it resolved in 24 hours with sending a few pictures and then staying on the phone for about 10 minutes. Awesome customer service by Farhan Qureshi. read more

The cabinets look great in the garage. The delivery via a 3rd party resulted in minor damage to one of the cabinets and in a phone call with New Age they will be shipping me a replacement. make sure you take photos of the delivered boxes as that can be very helpful if an item is damaged. very professional and helpful team at New Age and special thanks to Farhan for handling the damaged cabinet to my satisfaction. read more

My cabinet system arrived with some minor damage to one of the locker doors. Customer service resolved the situation very quickly and to my satisfaction. The cabinet for the price exceeded my expectations and was packaged extremely well. It took me a good amount of time just to unboxed the cabinet system, so it's kind of surprising that I had some damage on one of the doors but overall it was a good experience. I would buy again and I'm not going to hold some minor damage against them. The item shipped quickly arrived with no problems and customer service was really good. read more

Shekinah Kenny, the Senior Customer Support Specialist, is a superstar...an example of what customer service excellence should be always exhibiting prompt helpful courteous responses. Bravo. We love the outdoor kitchen products. read more

I purchased a number of garage cabinets being the first time I purchased from NewAge. On receiving the cabinets I found the craftsmanship, the quality and value was second to none. I was honestly surprised of the detailed quality of cabinets and moreover the thought rendered and engineering of each cabinet. Virtually every aspect of putting the cabinets together were thoroughly thought through and made assembly a breeze All that said New Age Customer Service were phenomenal. Think of it, a customer service department that not only answers emails but actually thinks ahead and makes recommendations to better the experience. I actually was asked if I'd like a refund for an inconvenience. The customer service are as phenomenal as their product line. This was my first purchase but assure you it will not be my last. I'm now looking at their outdoor product line. New Age has set a new and very welcomed standard that other retailers should follow. read more

The product is fantastic - they will last a lifetime. But the way NewAge stands behind their product is even more impressive. Assembling the 48" cabinets proved tougher than it looked, especially putting the top and bottom panels on. I did the impossible and somehow got them on in a manner that did not support the back panel, and it proved tougher than impossible to disassemble at that point. Even NewAge could not offer a solution. So what did they do? They sent me another cabinet! That was way beyond my expectations! I've nothing but praise for this fantastic company and their products. My garage is now the envy of the neighborhood! read more

NewAge Products - Cabinetry Near Me - Toronto, Ontario

Excellent products and amazing customer service. A+++ The team at NEWagePRODUCTS really ha sit together read more

We ordered a large quantity of cabinets to refinish our garage and couldn't be more happier with the product! My dream of having a top notch tool chest and workbench area has also been fulfilled! The product is high-quality and having worked with many different tools and many different garage products and brands, the quality is superb and exceeds other products out there, hands down! The cabinets are very well-made, very sturdy, heavy duty, have slow closing drawers and doors, magnetized doors, and being able to lock every door and drawer is a huge plus for us! We installed everything ourselves and it was a bit of a task because we ordered a large quantity (20+ pieces), but we were able to do it with two people. We thought that hanging the cabinets would be harder than it actually was, once we found the studs. It was very simple and easy! Everything came well, packaged and protected and nested together on crates. Sydney Fowlis was our customer service contact and she couldn't have been more helpful from beginning to end! She had excellent attention to detail, quick follow through and was so very helpful through the whole process! Sydney is somebody that anybody would want to have on their team! As a business owner, I would hire her! As a coworker, I would want to work side by side with her! And as a customer, I was so very grateful and thankful to have her guidance and representation for New Age. She made the entire process seamless and proved to us that if and when we ever order from New Age again, we will definitely want to contact her and look forward to more New Age Products! I highly recommend New Age products and their team! read more

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Ordered, paid, including white glove AND installation. After weeks !!!!! Newage acknowledged their delivery service had lost all of my cabinetry $6k. Furthermore...before that all developed and after I paid for my cabinets, etc. these people kept kept kept kept dinging me for photos, layout, request request request! I am the least Semitic person in the planet....i can not understand ANY of these people..their accent and speaking at such a huge!! fast pace. Not a chance for communication. None. Zero. Here's an example: just one of many!! I have a 110v volt outlet on the wall. After (truly !: four calls from them...they STILL believe we need to work out a 110" dimensional problem. Four calls from them!!! But...in all fairness...I've gotta say that Michael Foote in resolutions was so patient and thorough in unwinding all of the problems and me thru to a final install, trust me when I tell you that Michael should be running this place! read more

I'd like to thank Karen Cubillan from New Age Products for resolving the concerns I had with one of my outdoor kitchen cabinets. The photos show the final installation of all 4 pieces I purchased. They are gorgeous, beautifully made, have plenty of storage needed for kitchen items and pool accessories. Definitely buy these cabinets for your outdoor dining areas. read more

NewAge Products - Cabinetry Near Me - Toronto, Ontario

I love New Age products. Nothing better than an organized garage. Raj was extremely helpful with a minor issue I had. The locker we just ordered joins 3 PRO Series and 4 BOLD Series. High quality product and excellent customer service. read more

Sayantan was gracious, friendly and efficient in expeditiously resolving my issue! No lengthy hold time, no B-S questions! Very good experience. read more

Very nice quality and customer service is top notch. Bharati Ahire was very helpful and always very responsive. We are happy how our outdoor kitchen turned out. read more

NewAge Products - Cabinetry Near Me - Toronto, Ontario

The prices are good but the process of designing your garage and selecting products is an absolute disaster. Getting hold of someone that speaks clear English is nearly impossible. The representatives don't have email addresses, only "design@newage.com", so continuity is a real problem. Culturally, their representatives are absolutely sure about everything, but unfortunately this is not always the case. After complaining to the CEO on social media, I was put in touch with a woman named Karen and Karen saved the day. She ran interference for me through the company. Without Karen, I would have cancelled my order, which was 5 figures. read more

Superb product! Superb service. Keshav Sharma was professional, knowledgeable, courteous and empathetic. I highly recommend the New Age product and as a special bonus, if you have a question, expert advice is just a phone call away. Very unusual in our Amazon world. read more

NewAge Products - New Age black glass outdoor cabinets with stainless steel countertop. Ready for some great grillin'! - Cabinetry Near Me - Toronto, Ontario

Had an issue with the delivery of my products but Keshav Sharma went above and beyond to get it fixed and make it right. Thank you NewAge & Keshav read more

Amazing customer service. Incredible value for the money. Highly recommend their garage solutions. I have been doing business with them now for over a decade. read more

I am writing this review so that potential customers can see the process I went through in my purchase of NewAge Products lockers and cabinets. It is meant to help you make your decision if you want to purchase products from them. These are only the straight facts, and only from my experience. It seems like NewAge Products is a real conundrum when it comes to customer experience. When reading their reviews, it seems like, for the most part, people either had a very good experience, or a really poor experience. My experience fell into both categories. My experience started on May 28, 2025, when I had a consultation call with Roma Acharya, who is one of their Sales and Design Specialists. She was very helpful during the design process, and helped me with placing my order for several lockers, wall and base cabinets, and worktops. I explained to her that I was in the process of finishing a new house construction, and timing was important since I needed to coordinate with our General Contractor for the finish of the garage area and driveway of the house. Roma told me on the call that the order would be delivered between June 5-9; however, in the product's quote, it was changed to June 7-13. The order was placed that day, and I reached out to schedule the General Contractor to come in the week of June 16 to finish their work. Roma said if I had any other questions, I should email or call her direct line. On June 4, I received an email from one of their Customer Service Specialists informing me that the order is estimated to be shipped within 3-5 business days. An agent from the delivery company will contact you prior to scheduling an appointment, and it will be delivered curbside. At this point, I'm thinking the products will still arrive prior to June 13. In addition, they sent information on preparing for the delivery, and you'll want to have at least two able-bodied people present to unpack and move your order. On June 11, I received an email saying the estimated arrival is now June 16, and the carrier will contact me to set up a specific delivery date and time window. At this point, I reached out to my General Contractor and told him I needed to reschedule the day for them to come finish the work; however, I didn't have a solid delivery date from the transportation company. On June 16, I emailed Roma and told her about the changing delivery dates, and I sent her a copy of the Live Chat from the delivery company, Valley Companies. I told her this is quite a delay from her initial estimated arrival date, and asked her which one is accurate. I told her that if it is actually not going to be delivered until July 2, this will be five weeks since the order, which isn't something I anticipated when purchasing these cabinets. I told her this delay is causing a real inconvenience, and I was concerned that the date just keeps getting pushed further into the future. In addition, I called her and left this same information in a voicemail, and asked her to call me back. On June 18, since I still hadn't heard from Roma, I emailed her and copied the support team. I told her I really needed a response so I could let my General Contractor know when he could come finish his garage work. I told her that the General Contractor can't schedule the staining of our driveway until after the cabinets are delivered, since the driveway will be closed off for about 10 days for cleaning, prep, staining, and dry time. Therefore, I need to let him know when the cabinets will be delivered. At the end of the day on June 19, I still hadn't heard from Roma or anyone from the Customer Support team. Therefore, I posted on their Facebook page, "If you want good customer service after placing an order, don't expect to get it from @Newageproducts. They flat out don't respond. Now I know why they received an F rating on Better Business Bureau by failing to respond to 17 of 19 complaints. Do better!" I wasn't surprised that by checking their BBB page, they failed to respond to 17 of 19 complaints and had an F rating. As you can see, my initial experience with Roma, which was positive, was now a very negative experience with New Age Products. When you completely ignore a customer, it is never a good experience. First thing on the morning on June 20, I had an email from their Social Media Specialist, Karen Cubillan, who thanked me for sharing my experience. She called and left me a voicemail and asked me to call her, which I did that day. She told me that the order shipped on June 11, and the estimated delivery date was July 2, and the actual delivery will be scheduled when the shipment arrives at the local terminal, at which point, the carrier will call me to book a delivery appointment. It seemed strange to me that a delivery which shipped on June 11 would take three weeks to be delivered, especially since it is only travelling from California to Washington. I asked Karen who would be my point of contact moving forward, since neither Roma nor anyone read more

Great products and exceptional customer service. I was so impressed with the garage cabinets that I also bought an outdoor kitchen set. Doing business with NewAgewas pleasure both times and they exceeded my high expectations. I also just worked with a customer service rep Keshav Sharmaon an issue and very prompt professional and courteous custmer service. GREAT Company!!! read more

Great job Sam & Prathamesh from the Customer Service Team...really appreciate you promptly supporting me on my garage cabinets. Fantastic Service after the Sale!! World Class transaction Happy Customer :-) read more

Soheb responded quickly to my inquiry about a broken part. He provided excellent guidance as to how to order a replacement item, and followed up within the day to the information I submitted. Kudos to Soheb for his fantastic customer service! read more

Candace has got to be the BEST customer service rep I have ever worked with. I had a large outdoor Kitchen delivered to the Houston area and it suffered a little shipping damage on a couple packages - She had the replacement pieces delivered in no time and was extremely easy to deal with. They really do put the customer first. read more

AMAZING customer service, very satisfactory with my order, this product is in my new tattoo shop and I couldn't be happier with the quality and price! read more

NewAge Products - AMAZING customer service, very satisfactory with my order. - Cabinetry Near Me - Toronto, Ontario

I ordered a larger set of Pro garage cabinets. They arrived early, but were damaged. I had several communications with Newage. Keshav Sharma was the representative who assisted me. He was consistent and clear in communication. Ultimately, his professionalism and timeliness led to my satisfaction with Newage and how they corrected the delivery damage. read more

The quality, fit, and finish of everything is spectacular. I purchased a combination "Pro" series set on Costco, and it was well worth the money. I had done a lot of research between the Bold and Pro and figured the Pro is worth the premium, and I'm glad with the decision I made. Delivery was disappointing. One of the cabinets arrived very damaged. I took photos and noted the damage on the bill of lading at delivery. I reached out to NewAge's customer service by email, and one of their specialists, Prateep Banerjee, took care of me. While I would have been happiest with a flawless delivery, I received a refund that covered the cabinet while being able to keep. Overall, happy with the not damaged stuff, happy with the customer service. Highly recommend the product above all else, they look amazing and are very high quality. read more

Keshav Sharma, Customer Service was an absolute pleasure to work with to solve my issue.

We loved the outdoor kitchen when we saw it online. Traci Wells from NewAge helped us ordering the individual parts and sections. Delivery of the units occurred concurrent with the promised delivery date. Traci also coordinated the installation. All in all, we are very happy with the kitchen and with the purchase process and installation. Traci was an invaluable help. read more

Great company to work with stands by their product as well as very good solid product Would definitely order it from them again read more

Vivek Majhi helped me resolve the issue I was having with my outdoor kitchen cabinetry. He was professional, courteous, listened to me carefully, and provided a solution that resolved the issue. The glass on one of the drawers broke. Vivek sent me a replacement drawer. Thank you Vivek! read more

Great customer service, great product at a fair price. Thank you Ram on the Newage hotline you were awesome to work with !

My New Age outdoor kitchen is amazing! I was helped with design and selection, and the grill, pizza oven and smoker fit perfectly in the space. The products are stainless steel, heavy duty, well-made, modular to allow any setup a space requires, and beautiful. Customer service was excellent both via email, text and phone as I needed - and the entire process from ordering to delivery and installation could not have gone better. I highly recommend New Age Grill and outdoor kitchens - they stand well above any other option I have ever seen in the US. read more