Property was clean, easy to access off the interstate, friendly staff. The room was comfortable and…read morethe beds were nice for sleeping. Breakfast area was well stocked with good choices. Front desk staff, Olivia, was friendly and helpful. This hotel will be undergoing renovations over the winter but will still have rooms available.

Room was clean, well kept. I was at the end of the hall and had no complaints about noise. My only…read moreissue was that I could not get the tv to work. Just a spinning circle wheel of "connecting to smart watch." Over and over and over and over. I unplugged the tv but no. Tried to reset its wifi connection. No. Not great when I had a live bet on the March madness game, truly the only reason I was in Iowa to begin with. (The bet hit)

Was in Albert Lea visiting family and looking for something to do before heading back to the…read morecities. This is about 20ish minutes away. They had tons of parking, multiple entrances, no issues there. Smoking was seriously aggressive. I know it's a big part of casino culture but even in the non smoking area it was A LOT. They did have a few easy to get to fast casual food options which was nice. The greeter did ID me but look the longest time to "check" despite scanning the machine, wasn't the friendliest. This older lady was a bit confused on where to exit and instead of him saying "please exit over here" he just pointed and assumed she knew what he meant. I think it was like 90% payout. If you cash out with change you can donate it otherwise you lose it.

the casino is fine ,remember it's a casino they aren't there to give you money you have to work for…read moreit,the hotel is something else i arrived 20 min early they wanted to charge me for arriving early.i have never been charged for arriving early at any motel. i asked if i could check my bag they claimed they didn't do that.i wheeled my bag through construction to get into the motel,not a good time

Checked in on Tuesday night. No greeting at all from front desk clerk. Didn't even look at us and…read morethen asks "name?" Not friendly at all. Not someone you want at the front desk. After 12 hour drive want a nice hot shower and bed. Turn on shower and dead fly comes floating by. Then toilet was never cleaned! Inside was gross! Dirt and hair in corner of floor by shower. Dirty used Kleenex, hair and dirt under counter in sink. So gross! Beds were made and there were clean towels. I didn't even sleep on sheets because I didn't know if they were actually clean. See pics. Will never stay there again! Also, never came to clean room or bring more clean towels.

I am a Hilton traveler but in this case I needed something close to a job site so we booked here…read more Upon arriving there is plenty of lit parking and it is right off the highway. I arrived on a Tuesday at 2pm and they had a room ready for me in the 1st floor. I was greeted at the front desk and told about the free breakfast. My room was clean. The bathroom was good as well as the bedroom and the bed was very comfortable. The pillows also were fluffy and the room smelled clean. The room has a big selection of tv channels and the WiFi was easy to connect to. Being on the 1st floor I thought it might be noisy but it was extremely quiet. The breakfast had a good variety of options and I would say it is just as good if not better than some Hampton inn breakfasts. I would recommend staying here, would go back.

Arrived 2:55.. 5 minutes before check in. Gave my name and James at the front desk told me I had no…read morereservation. I assured him I did and told him I booked through Bring Fido. He still said he couldn't find it. I showed him a screen shot of my reservation, he continued to say he couldn't find the reservation. I brought up the Bring Fido app and showed him all the reservation info. He was telling me I needed to "step aside and contact the third party who I made the reservation with"... I was shocked... as I mentioned we needed a dog friendly room suddenly he "found" the reservation... he claimed someone else had checked in under our room but he did find the reservation. By this time my wife came up to the counter because she heard other guests waiting to check in talking about my trouble checking in. When my wife questioned James about how someone else had checked in under our reservation and the fact that he wasn't even offering any type of apology he shook my credit card at her and said "ma'am, I can still refuse your service". I was absolutely appalled. More issues at checkout when they claimed my card was declined for the pet fee and I had to go back after checkout to swipe the same card I gave them and it somehow went through just fine. Terrible experience. Terrible customer service. Awful reservation experience. I would give zero stars if I could.

My experience, and I've stayed many times because it is convenient to get to the casino, but I…read moredon't think I can continue. YOU'VE BEEN WARNED! And I'm not someone who even bothers to write negative reviews! 1. Rewards member?- they stopped giving snacks to rewards members, which was okay, not great, but what made it worse is they offered a small bag of pretzels and noted I was "lucky" I could get that, with a sassy attitude. Didn't feel very lucky... side note they advertise complimentary cookies never was any, then when I asked they said it'd be out later, came back later... the whole container was just GONE. Never to be seen again... 2. Room cards - out of both one didn't work (took it back 5X), other cards was defective but after several tries.. finally worked. brought this up. just kept trying the same thing until I couldn't ask for help anymore. the comment card left in the room from the last person staying in our room said the same! Brought that up to the desk, hardly acknowledged it. That was when there was anyone at the desk, no one there half the time and no bell either! No way of getting help if you even tried. 3. Snow removal - was insanely inadequate. I had 4 wheel drive, thank god but my friend was stuck when we left and we had to rock the car until it was loose. At this point we were well aware we were on our own. 4. Hot tub - didn't work for the first two nights. Brought that up to be told to just keep turning it on and off and then it would eventually work. Spoiler alert it didn't! The last night it did work when someone must have fixed it or maybe they just turned it on and off more than the 30 times we tried? 5. Breakfast - plenty of cereal, no milk... 3 DAYS on a weekend. It was obvious everyone was annoyed with this after multiple days. Gas station within walking distance with milk. Something I mean anything could have been done for the short term. Not a breakfast eater, but I do eat cereal. 6. Privacy - one positive thing I learned is that I could fly.. because I had to to keep the housekeeper from almost seeing me naked! She checked her board and discovered we weren't leaving until the next day! Two quick knocks and a click on the key instantly! She was apologetic but it was so so so embarrassing. One or two of these things and that's a mistake, this many (And trust and believe there were others) is mismanagement. This place continues to be more and more of a disappointment. Somehow no one is talking about this online or negative things are being removed. It's no secret this place has no hospitality, its value lies in its proximity to the casino and that's it.

Great staff very nice place good food they run out of eggs and oj I really liked the bedsread more

We were pleasantly surprised with our stay here. I'd never heard of AmericInn before, but I looked…read moreat reviews and I'm glad we stayed here. We were in town for a nearby running race, and choices for hotels in the area are slim. This seemed like a newer hotel, the same tier as Hampton Inns. Plenty of parking, though the woman at the front desk could have been friendlier. I'm always more concerned about the room quality though. And ours was clean and comfortable. We were only here for one night, but I would stay here again.

Went to this hotel, booked through Booking.com. Hotel is very run down, wood boards rotten,…read morewindows bikes and taped or boarded up. Several homeless people in parking lot and lobby. Talked to manager about refund as did not feel safe to stay there with children. While inside, manager told me we had to dispute through Booking.com. Oh and TV service not available....... We did not stay. Trying to work with Booking.com to get refund as hotel charged us even though we did not stay. Choose somewhere else to stay for safety!

After my friend's room didn't get cleaned & were given a room key, they ended up sleeping with my…read moreroommate & me. We were only comped $23.42. So 4 of us instead of 2. The hotel was fully booked so no other room was available. Definitely NOT giving them our business again!

I had a wonderful experience at the Best Western Plus in Albert Lea, Minnesota. General Manager Amy…read moreLuna is clearly doing an outstanding job creating a positive, professional, and welcoming environment for both guests and staff. Her emotional intelligence and leadership style are evident throughout the hotel, and it shows in the atmosphere the moment you walk in. The property is well-managed, organized, and operates with a strong sense of teamwork and positivity. Amy's ability to positively influence the people around her creates an enjoyable experience for guests while also fostering what appears to be a supportive workplace culture for employees. It is refreshing to see leadership that genuinely cares about people and service quality. I highly recommend this hotel to anyone traveling through the area.

I stopped through Albert Lea on my way east and though it wasn't long it was a nice night at the…read moreBest Western! The hotel was very clean and the desk was always staffed. The pool looked nice though I didn't have time for a dip. The AC was powerful and the room was decorated with black out blinds that were printed with a canoe - functional and very Minnesota! Breakfast was a bit cramped in the front lobby in the morning and the elevator was a bit outdated but beyond that I had a great stay! If you are stopping here I also recommend getting off a few exits west and driving through town. They have a beautiful lake and some good restaurant options outside of the typical chains over by the hotels.

Wow! This place is modern, newly-renovated, and immaculately clean. The hallway still has that…read more"newly-renovated" smell. The decor in our room is super cute, with adorable duvets, a gorgeous orange desk chair and mirror (I'd buy both for my home, tbh), and lots of sensible storage. There are outlets for USB and USB-C charging, ample attractive lighting, and you have the option to close the opaque window shade, a sheer shade, or both. You even get your choice of a soft or firm pillow. The bathroom and mini fridge are immaculately clean. I can't recommend this place highly enough. I almost wish we were here for longer than one night, as it really is so nice. It's refreshing not to be grossed out by a hotel. The woman at the desk was friendly and efficient! I would definitely stay here again if I were passing through. I'm so impressed that I forgot to wait until morning so I can comment on breakfast. I'll do that tomorrow. After a gloriously hot shower with moderate water pressure, we're at breakfast. There is a great array of options. I'm having a banana, Oikos yogurt, and an egg white omelet (a circle of egg white and peppers folded in half--genius). My mom is eating her weight in bacon, a banana nut muffin, and a biscuit with sausage gravy. There is sausage, as well as a cheese omelet and a pancake machine. Lots of fruit, cereal, yogurt, bread/bagels, etc. If you're on Mason City, it's impossible to imagine a better option than this Holiday Inn Express. Found the flaw: Fox News on the breakfast room tv. :(

Amazing staff, clean and impressive accommodations. Lovely breakfast. The best experience I've had…read morein a long time.

New owners (Paula and Ken) are wonderful hosts! Our stay was one night during Memorial Day…read moreweekend and what a great find -- delightful accommodations, wonderful breakfast/brunch and engaging conversations!!! Would return in a heartbeat.

This property is gorgeous and conveniently located. Our room was very comfortable with a private…read morebathroom that was surprisingly updated. The tasteful variety of antiques made the stay quite special. Breakfast was absolutely delicious and had a lot more variety than we expected. The homemade coffee cake which is available at all hours was one of the best I've had! The hosts are very gracious and generously accommodated our toddler.

Courteous and attentive staff. Room was very clean and comfortable. They even left a note to make…read morecoffee early (5:00 a.m.) for me.

I was once again here for a few days with pretty much the same breakfast as I remembered from last…read moretime except this time, they had Canadian bacon or what seemed like it anyway. It could have also just been ham, but regardless, it was not too bad. I also tried breakfast potatoes that I do not remember seeing last time. These were alright too. Due to the hotel being busier than my last visit, the food ran out quicker and took some time to replenish. There was also big cinnamon rolls present that I did not try, but they looked very sweet.