The lady at the front desk is very nice. The lady who did my nails, on the other hand, had no interest in listening to what I was saying. She sighed at me and looked around in annoyance and rudeness when I asked if I could take a peek to see if the nails are the same length before she started painted them. She had the guts to tell me that they were the same length without even comparing them. I put them side by side and said look, the ones from the right hand are much longer. She then proceeded to start filing to fix them a little better. Then, I asked if she could let me know when she would fix the corners because they were too square (so sharp they could cut). If I remember correctly, she sighed and said "let me finish my job"...and it just went downhill from there.
It was clear that she was exhausted from her day of work, before she even start with me, and just wanted to get it over with. She didn't even clean my nails with the cuticle pusher or the clipper and proceeded to put the fake nail and was hurrying to slap the colour on top. On my ring finger's nail, she tried to cut the frozen cuticle AFTER she applied the polish and although it scratched the side, she just put the top coat on and asked me to cure it in the machine. I couldn't believe she didn't even attempt to fix her mistake.
When I noticed how uninterested she was (as I would ask how her day went and she wouldn't reply, and I would thank her on multiple occasions and make remarks on how pretty they look when in fact they looked awful, she would still not reply).
On top of it all, what bothered me the most is how crooked the nails were in the end, and yet, she couldn't have cared less. When I asked her to fix it politely (i asked if she could and if she couldn't, it was totally okay), she filed here and there and stopped. At that point I was too sad and decided to take the nail file and do it myself.
I paid $75 + I gave her a $4 tip just because I felt like it's the right thing to do, but inside I feel very saddened by this experience.
I've never been this mistreated in a nail salon and I've been to MANY. I've seen nail technicians who have done a bad job but NEVER did I have to take the nail file and do it myself and she just got up, took her stuff and left.
Needless to say, I'm very disappointed because I was looking forward to paint them for a long time. I hope she realizes how rude she was and how unfortunate it is for her because the team seemed fun and nice. It was her who simply didn't care. read more