I have used Royal Plumbing for over 20 years, and had great service. When my hot water heater went out on a weekend, I left a message with their business. In the past, they had installed the prior water heater; they sent 4 guys, and were very efficient. Not so this time. I had one small guy to remove a 50 gallon hot water heater. It took him 30 minutes to decide I was right about it (water all over the floor-so I emptied the water heater). Then, after 2 hours struggling to get it out of a corner, he asked me if I had a dolly (!). I did, and he indicated he could fit a 40 gal. hot water heater easier, so I complied. They charged me $2300 - the same as that of a 50 gal. hot water heater. Online, I see that the cost to them was $480 less, and I am trying to get that money back. TERRIBLE. read more

Replaced outdoor faucet bib among other things on the same day I called. They called before they arrived and gave us an ETA. Upon arrival, they didn't waste anytime & got to work. Employees were professional, knowledgeable and courteous. Reasonable pricing for work performed. read more

Someone was scheduled to come out and indicated he was heading over and would arrive very soon. 45 minutes later I called to check if they were close/still heading over/to help if lost/etc & was told it would possibly be 2 hours later that they could come. There's a lot of snow right now so I understand delays but if they were near and en route... would have appreciated being updated about a nearly 3 hour delay after being told they were on their way and would arrive shortly. They said they "I can't tell the future" and indicated I should just deal with it (not in quotes since I don't remember exactly what was said but general vibe). Updates on delays are reasonable so that surprised me. When I stated my name in the initial call he asked if I knew how to spell it so I guess I should've expected mishaps & from the start he gave off strong IDGAF vibes so... Idk. I said because of the delay I'd try to see if anyone could come out sooner & they shifted a bit & indicated they wouldn't hate me if I used another company, but with an F you vibe which was confusing. Unusual interactions throughout so it felt off so think it was for the best they never showed up. Had started asking if they could let me know when they were actually heading over but they hung up on me so.... I really tried to give them a chance & the benefit of the doubt. Not the greatest first impression of a company but hopefully not indicative of how all jobs are handled. I hope? read more

Ben with Royal Plumbers hooked up my garbage disposal. I paid him and then discovered it had a terrible leak. He said he would come out the next day to repair it. He did not show. He said he would come on my next day off. He came and said it was the disposal and if I bought a new one he would hook it up that afternoon. I went out and got a new one, but he did not come back. It was my last day off before Christmas. Several days after Christmas on my first day off, I asked him to come. He showed up. Took apart my semi-functional sink and left without a word. He wouldn't answer my calls. When I got him to pick up by calling from another number, he acted like he couldn't hear me and hung up. Now I have a non-functional kitchen. read more

Our hot water heater went out on a Saturday and Eric from Royal Plumbing came out and got the job done. Yes I paid a bit more for being a Saturday but the price was fair and Eric's service was excellent. read more

Very poor experience with their tech and manager. There was a miscommunication between their tech and our office staff. When we called to see if we could rectify the miscommunication, the manager was dismissive and unwilling to look into the issue. Claimed that he had "fired all the rude people." Probably not... read more

The plumber didn't call the utility lines when they said they would, and took longer to come back than they said. And they also never told me about the $750 flat rate for digging, instead implying it was based on time by telling me their hourly rate. Will not be using them again. read more

Stefani at Royal Plumbing insists they repaired the toilet on our 2nd floor but I don't even have a second floor! Now she says she will turn this over to collections obviously for work that was never done. I don't know what this company is up to but they are certainly not a reliable business. read more

I have been working with Royal for 3 years now and they are the BEST! Very reasonably priced & will come out for Sunday 'emergencies' with the ancient plumbing at my historic home in Flagstaff. They also help many of my friends with a variety of projects. Friendly, dedicated & great at what they do. Thanks guys! read more

I definitely want to warn people about these "professional" plumbers. They were definitely not prepared and professional. I expected to pay for a plumber that could do the job fast and right. I dug the hole myself, identified the issue, and all they needed to do is cut the 20 inches of copper pipe and solder a new piece. I could have done it in 30 minutes, they had to stop the job and run to the hardware store to get a plumbing tool (that they should have come prepared with in their truck). It took them 45 minutes and YES they charged me for that time too! They finally came back and spent more than an hour choosing between how to do the job. There were moments that they said that they wouldn't use crimp rings outside and then when they put the wrong size copper pipe attached to the fitting, they ended up redoing their own work a different way and used crimp rings. In the end, it seemed like one guy was the kid in training and the other guy was the kid that just got trained. The 30 minute job took 3 hours and I was charged $400 even, not given a run of the charges, a bill, or a receipt. The parts that they used cost less that $30 and their wasted time not having the right tools or being prepared cost me way too much!!! I would never recommend this company to anyone. read more

Spent over $100 then I ended up fixing the clog myself after they left. I was disappointed because I had used them some time ago and the guy was so very helpful. read more

Mike and crew super nice and helpful, came promptly to help during an emergency! Highly recommend! read more

Royal Plumbing was able to move my appointment up by several hours. When they arrived, they were polite and went straight to work on our clogged kitchen sink. After clearing the clog they gave attention to another plumbing concern. They fixed those issues on the spot without hesitation. Very good service and reasonable rates. We'll be sure to call them first with our plumbing needs! read more

Royal Plumbing was recommended to me by Aspen home services. They came and did some work on my family member's rental property. They came on time and did everything effectively. No complaints and we are happy! read more

I have been using Royal Plumbing for years at work. We provide care for disabled folks in their homes and have never had any issues w Royal. They are prompt, very well informed and able to resolve the issue with in a matter of hours for non- urgent issues, and within an hour for more urgent situations. They techs are professional and friendly, and true to the windows they give. read more

HORRIBLE AND ZERO CUSTOMER SERVICE. My property management company called them to come out and fix a dripping shower head. TOOK 2 WEEKS OF "PHONE TAG" JUST TO SCHEDULE THEM TO COME OUT. Once they came out, they told me the water line, shower head, shower hose were old and needed flushed to stop dripping. Showed me how to do it. Then they wrote the invoice and said "nothing wrong, couldn't find the problem," so I got charged by my property management company who said Royal Plumbing didn't tell them the same thing they told me. I called Royal Plumbing 3 TIMES IN A WEEK AND A HALF (a month ago) and they never bothered to return my call. I was polite and requested a call back each time in order to straighten out the invoice to reflect what I was told. ONCE THEY HAD THEIR MONEY THEY DID NOT GIVE ME ONE PHONE CALL BACK TO STRAIGHTEN OUT THEIR INCORRECT INVOICE. I have NEVER had a Flagstaff company just IGNORE phone messages and never give the courtesy of a call back. If I could give them a NEGATIVE rating I would. The only thing "Royal" about them is they are a "ROYAL PAIN IN THE A**" CALL ANOTHER COMPANY WHO CARES ABOUT CUSTOMER SERVICE. This one clearly DOES NOT. I don't care if you can fix something or not, if you cannot treat people right YOU DO NOT DESERVE TO BE IN BUSINESS! I am writing this review after over a month and a half of NO RESOLUTION. read more

Called Royal Plumbing today because my dads house has had problems with clogs in the sewer for several years. There were always temporary fixes but the problem would always return. Gabriel came with another man and ran a comercial snake all the way to the street and after 30 minutes everything is clear. Same day service and Gabriel is super nice and professional as well as the other gentleman. I highly recommend Royal Plumbing! read more

I live in Munds Park and had a clog that ended up pooling water under my house. We have one bathroom and couldn't use any water. I called 10 plumbers and no one called me back in over 24 overs. I called Royal and Jim came right out and fixed my plumbing. I'm so relieved. Highly recommend Royal Plumbing. read more

Kenji was very polite and helpful. I was able to schedule my service call within a few days. (Not an emergency.) The price was more than reasonable. I am so happy I found Royal Plumbing. Highly recommend them. read more

They came in the same day to fix another plumber's completely *mess* of my gas lines. They were cheaper, better, and fast. Thank you!

They always are very professional and they do a great job. I had them come out for an emergency job during the last storm and they came right away and fixed my issue. I 10 out of 10 recommend them. Will never use another plumbing company other than them. read more

These guys are amazing. Jordan came out right away, on icy roads, during the holiday season, to help. I would recommend all the way!!! Thanks you guys so much. Will be calling again if and when I need another plumber read more

Called every drain service plumber in Flagstaff. Every one was booked until the end of the day. We are in a busy office downtown and needed some one quick. Royal Plumbing had snaked the drain a couple of months ago. They remembered us and came over quickly. They saved the day when no one else would even try. Great service!!! read more

They weren't able to perform basic plumbing functions. They also take forever to show up, and when they do finally show up, they say they don't work on the kind of thing you called them about. read more

The man with the schedule book will call you right back to schedule your visit. Two hours later we called another plumber

I own a condo in Flagstaff and don't know who to turn to for repairs and work in Flag. I got the name of a property manager from a friend and he recommended Royal Plumbing. I spoke with Gabe and they came out to do a repair of my hot water heater. It didn't fit the problem and when I spoke with Gabe he said he wouldn't charge me for a service if it didn't resolve the problem. I find that very honorable. We spoke and decided in my situation it would be best to just replace the whole hot water heater. The guys just left and the work was done so well. Clean and beautiful install. I love it when craftsmen do a great job. They obviously care about the work they do. It wasn't just forced fit and a quick job. They were quick but it was done professionally and I'm confident it will last a long time without concerns. I highly recommend this company and its staff. I truly think you can't do better for plumbing work in Flagstaff. read more

HORRIBLE EXPERIENCE WITH THEM! I had a water leak in my stop and waste valve at the house (the water company came out and checked why my bill was 3 times higher than normal and why my meter was full of water, and thats what they found to be the issue and told me was the reason for the water leak.) So I called the property management company of my house on early Thur afternoon right after the water co left, to let them know and to send a plumber out to fix it. They called Royal Plumbing to come out. Well, they didnt even SHOW to JUST LOOK AT IT until the following Wednesday (a full WEEK later!) Then, they said that they needed permission from the utilities to dig (blue staking.) Well, that was done and finished by Friday morning (as I talked to last person to come out and spray paint and he told me he was the last one needed to come out based on all the other paint markings on the ground.) So I let Royal Plumbing know it was finished so they could come out and fix the leak that day. Yet, Royal Plumbing didnt even show until very late in the afternoon the following TUESDAY!! So it took them THIRTEEN DAYS to fix a simple stop and waste valve leak!!!!! To add to it, the management co told me that they couldnt reach them on the phone and were getting no call back from them. So I called them and left two messages with no call back either, and when I did finally reach Mike, I explained to him that I had really bad cell service at the house and asked him to email me or text me to let me know when they would be there and to keep me posted of their coming and going because I had a dog at the house and needed to plan letting the dog out around their coming and going, as well as to give me notice of when they would turn off the water so I could work around that... Not even ONCE did they contact me after that conversation with Mike! The topper of it all, they came in through a gate I have around the property at the driveway that was secured by two clips and a wire to keep it securely closed to use a outdoor water faucet at the house after they finished, but the water faucet is BROKEN and was heavily taped with duct tape so it wouldnt be used by anyone, yet THEY USED IT ANYWAY!!!!!! Then, they didnt even turn it off all the way after they used the broken faucet! There was a big water puddle in the driveway from the water dripping for 24 hrs, as I didnt get home until 24 hrs later (my outdoor camera caught them coming onto the property, so thats how I know how long the water was dripping in my driveway.) Worse yet, oh ya, it gets even better, they didnt even bother to secure the gate after they left!! They also left cut tree limbs scattered about where they fixed the leak (which werent even around the meter or stop and waste valve!) This was absolutely the WORST experience I have ever had with a plumber in my life! Their customer service is non-existent and they dont care about the customer AT ALL! read more