Mike and his wife were amazing yesterday! I came home to my new cabin and after 20 min there was a shrieking, grind noise coming from my gas water heater. So loud I moved my car out of garage. I was sure it was going to blow. After I unplugged it I called Mikes pluming company. It was a Sat so I was really happy he was available. He calmed me down with his wonderful sense of humor and then worked me thru the problem. Which was that I has no water. The noise was a dry pump. He saved me probably $300. And robbed him. But he just cared about helping me out. It turned out to be the main was frozen. My water company came out and fixed it. All free! So please use this guy! His heart is in the right place. So good to find an honest, helpful soul. read more

Another job well done by Your Plumber Heating and Air. I trust Matt and Micah with any project small or large. They are great guys, who have fixed every problem I have thrown at them. Good people and companies are hard to find and I feel blessed we have crossed paths. Thank you guys! read more

This is an amazing company to deal with. Family owned, highest integrity, best price. Matt and Kelly were always one step ahead. Best service provider. I used for plumbing, but if I need heating or AC, I will call them. read more

The folks at Your Plumber Heating & Air are amazing. They are so responsive and get service out to me quickly. I woke up this morning (15 degrees outside!) to my heater not working. I left a message before 7:00 a.m., not expecting to hear anything from them right away, but got a text within 10 minutes saying they'd be sending Micah out by 9:30. The Your Plumber team is knowledgeable and friendly, and, fingers crossed (!), we got the issue resolved. Thank you to everyone at Your Plumber for assisting me and making sure that me and my dogs don't freeze during this cold weather! I highly recommend Your Plumber Heating & Air to anyone in Flagstaff. read more

The refuse to talk to me to discuss my issue unless I make a required appointment so they can charge me a diagnostic fee. I wanted to know what my options and don't need a diagnostic. Once I refused to make an appointment the receptionist says to me "our schedule is very busy and we don't have time right now". She said this right after trying to schedule an appointment, how convenient. Terrible service. read more

We had a whole new HVAC system installed. Everyone was so professional, helpful and GREAT! We highly recommend Your Plumber Heating & Air!

Mike and Mike installed a tankless water heater and water conditioning system at our home. From our first meeting, I knew I was in good hands. Mike is very knowledgeable and made a point to teach me everything I needed to know about the install and maintenance of the units. They had to come out twice and spent almost the whole day each time making sure everything was working correctly. They did a great job and cleaned up well after themselves. If you want the job done right, Your Plumber is the place to call. read more

Mike, came out to remove an existing faucet, disposal and related parts and replace them with a new faucet, disposal and related parts. His work was very high quality and he was very professional which we appreciated. However, his price was far more than we thought was reasonable. We expected the price to be around $500 to $600 given the simplicity of the job but he charged us over $2,000. No matter how we analyze it, $2,000 is just a crazy amount of money. And to make it more crazy, the cost of the new faucet was not included in the price. The owner responded below stating they worked at our house for over two days which is false. The first day Mike worked for two hours and the second day for three hours. Five hours of work for one person at a cost of over $2,000?? Yes, it is unreasonable. read more

Updated Review on 8/15/2022: New owners and new approach. There's no longer a charge for an AC quote. Given that there are new owners and that quotes are free, I would give this company a chance. Previous Review (based on previous owners): I am writing about something that happened a year ago. I waited this long because I wanted to make sure that the alternative worked well and I could recommend it. Your Plumber Heating & Air charged me $99 to give me an estimate to install an AC. They told me that the heater had to be replaced so instead of $6K for the AC it would be $12K for both. This turned out to be complete BS. Intermountain gave me a free estimate and put in just the AC for $6K. It has worked well all summer. Save your $99 and get a free estimate elsewhere. read more

My aged water heater was slowly going. Kelly was quick to get me scheduled and was very nice. Matt was straightforward in his assessment and it's obvious he just wants to do the right thing and not do unnecessary work just go get more money. Within a week I had a new tankless water heater. The work done is very clean and he even matched the piping to the garage wall color. Attention to detail and after they left, you wouldn't have even known work was done there - the left it better than they found it. Lastly, Matt took the time afterwards to check out an unrelated issue for me. Great company and strongly recommend. read more

Super folks, super great, highly recommended.' You will happy when you use Your Plumber! read more

Overall my experience with Your Plumber was fantastic. Vida got us set up with an appointment only a couple days after our initial call and reached out the morning of the appointment to make sure we were all good to go. I really appreciated the timely follow-up. Mike arrived at the appointment time (as opposed to 2 hours +/- like some places) and had all the parts he needed to make the repairs on the spot (I thought we were going to have to set another appointment for a different day). He was quick and helpful, and "other Mike" popped in to say hello and offer explanations for what was being done. I was able to get to work after only missing a half day. All these are excellent things, with one caveat: they use flat rates instead of hourly. This is a wonderful business model to keep homeowners from being buried in labor costs when the repairs take all day or more, but it might leave a bad taste in your mouth if everything goes smoothly and they're out the door in less than three hours. I wish I had done my research to get a feel for how much things should have cost before signing on the dotted line, because looking back I have a terrible feeling we overpaid compared to hiring an hourly plumber. Obviously hindsight's 20/20; I'm a layman who didn't get second opinions elsewhere, so I hesitate to be negative when I don't have a clue. Unfortunately I can't know for sure, because Your Plumber doesn't usually break cost out by line-item to help you understand how much you paid for parts and how much you paid for everything else. I wish I had been a more responsible consumer and asked where those numbers came from at the start. It's difficult to accept paying such a large amount of money without really understanding where it went. Bottom line: I recommend you do your due diligence and get a ballpark feel for prices. Your Plumber still gets four stars from me because they were friendly, punctual, professional, and all-around pleasant to interact with. They say you get what you pay for, and we definitely did. If we end up in a pinch in the future I'm sure I'll look at them for a quote, but I'll probably roll in a second one just to be sure. read more

Mike and his wife Vida are great and extremely honest. I received a very detailed quote with several options based on my budget and future use of the property. Vida was very up front in telling me that they are not the cheapest but the best, in terms of quality. After having Mike come out and perform the work, I can see and verify that are extremely good at their job. I highly recommend Your Plumber to anyone needing their services. read more

This company really knows their trade. They are detailed and understand the products they are installing. The owner is very concerned and makes sure that his installations are done the right way. If you are looking for a company that will return your calls, get the job done complete and properly, you will be glad you chose them. read more

The team at Your Plumber was great from beginning to end. The estimate for our furnace and air conditioning was fair and the installation was excellent. Mike and Mike took great care to professionally install the equipment and clean up after the job. Additionally, they spent time going over the proper operation and maintenance of the equipment to ensure a long life of the equipment. We are grateful for their expertise! Vida was also very helpful with scheduling and coordination. Thank you! read more

Mike was the consummate professional; quick, courteous, knowledgeable, and thorough. He came to our house and found the problem quickly and then sat down with us to go over the options. We agreed to all the fixes and he went through and carried it out fast and cleaned up as he went. He then spent time to educate our entire family on how to prevent future issues. All in all I was very satisfied with his work. I do agree with some of the reviews here that their prices are on high end, but, as they say, you get what you pay for. I feel that the work done will last, not only because of the quality, but because he took the time to let us know how to prevent future problems. read more

Mike, Mike and Vida are amazing! They provided great advice and service with replacing our furnace. Even the city inspector was very impressed by their work. We highly recommend Your Plumber, Heating and Air for dependable and high quality service. read more

Your Plumber 100% exceeded our expectations! Mike was punctual and thorough. He was able to perform diagnostics, generate a repair quote, and fix our hot water heater all in one visit! He also installed a new AC condenser, etc alongside our existing furnace and it works better than it ever did before! We've had numerous tradesmen at our home to do repairs and such, but he was by far the most knowledgable and hard-working! And Vida made all the scheduling and communicating easy and prompt! read more

I have mixed feelings about this company. My ac stopped working and My Plumber came to my house as scheduled the next day. The technician was very pleasant, friendly and knowledgeable. He quickly diagnosed the problem and replaced the defective start up capacitor. He also added a start assist capacitor the improve the system's longevity. My only complaint is the cost. The entire job cost me $545, parts and labor, for a 45 minute job. Afterwards, I looked the parts up on the internet and found that their combined cost is about $45, retail. That means that I essentially paid $500 for 45 minutes of labor. While it's true that I approved the work, I trusted that the company was being fair in their pricing, which I know now, they weren't. My first clue should have been the fact that they charged $99 for an estimate, unless I accept their bid, in which case, the fee was waived. So, it would have still cost $99 even if I had decided not to have them complete the repair...the old squeeze job. I should have known better. I certainly understand that companies don't work for free, but really, $500 for 45 minutes if labor...or $99 for labor and the parts are marked up 1000%. Either way, it was a rip off. read more

What an incredible company. Jobs big or small they do it all and are incredibly fast and fair. This time my college age tenants put the wrong stuff down the drain and with a phone call - NO CHARGE- they fixed it. Amazing! read more

If you want quality plumbing work that is done right the first time, Your Plumber is the clear choice in Flagstaff. Our old house has had several different plumbers do work over the years, but much of it was done using shortcuts or done out of code. Needless to say, our plumbing was a mess. Mike from Your Plumber is probably the most competent plumber I have ever known. He and Vida are a pleasure to deal with, they do not use pressure sales tactics, and they are genuinely interested in solving problems and doing what is best for their customers. Mike took the time to look at our plumbing situation, explain each issue, and provide recommendations and prioritized options. On the day of the job, Mike and Mike showed up on time and completed everything in a most professional and efficient manner. The quality of their work is outstanding, and now we have the peace of mind in knowing our plumbing woes are gone. Thank you Your Plumber -- you are the BEST! read more

Finding any professional out of the blue is stressful, let alone in a pinch. I've had plumbing work done before I found Your Plumber and felt as though I could have done better. I'm genuinely relieved I found Your Plumber on Yelp. I had a leak and I was in over my head. From the point they answered the phone call, kept me informed on their expected arrive in the day, their call to tell me they were in the way, to the professional presentation of truck and personnel, I was impressed. Showmanship aside they presented me with a fix the symptom, fix the problem, and let's make sure you have no problems for a long, long time estimate. I simply can't give a higher rating from my experience. It was fixed promptly, correctly, and at a fair price. I have them schedule to give my heating system a checkup because of their great work. Thank you! read more

Mike from Your Plumber is very easy to work with. He takes the time to explain to you the things that are needed for the services that you're inquiring about. He's reliable, punctual, and honest when you hire him. The first job I had was for him to fix the outdated water heater in my home. Mike provided all the quotes for the material and labor to do the job. It was reasonably priced, and Mike completed the job up to code. He did such a spectacular job that I had to hire his services again when I wanted a washer & dryer installed! Mike provided us with recommendations for the electrician, and for the drywall guys - very good work from them as well! All in all, the Your Plumber folks have been such a pleasure to work with, that I will not hesitate to call on them again should I need their services. Definitely recommended! read more

We have used Mike for both a new heater and a plumbing issue. He is professional, a wonderful communicator and willing to educate us on the repairs. Scheduling service through Vida was simple and quick. I 100% recommend them for any of your plumbing, heating or air conditioning needs. read more

I needed help in closing my house for the winter and not knowing exactly what to do regarding the plumbing side of things. The first phone call set my mind at ease. This company is very friendly and helpful and their customer service is great! Plus, they know what they are doing. The two Mike's are personable and answer all your questions. I've used this plumbing service twice and highly recommend them. I even got a free demonstration of a face shower ( inside joke) when my fixtures were leaking. Humor is appreciated! read more

They saved Thanksgiving for us! We woke up on Thanksgiving morning to bitter cold temps inside our house because something had gone wrong with the heater. We tried to fix it but finally called these folks. Mike, the owner, stayed on the phone with me for over an our trouble shooting and helping me fix the heater. The knowledge and patience he showed was tremendous. I couldn't be happier with their service and I will absolutely call them for any heating, AC, or plumbing issues in the futures. read more

These people are amazing. Vida thought my problem to be solvable and suggested a fix in my inquiry. She had it exactly right and at no charge. If you want honest people who do things the right way, these are your people to hire!!! I would use them again any time. read more

I made a service call in December of 2017 (apologies for the late review) because my spark igniter/flame sensor went out on my furnace. I called Your Plumber because they had great ratings and would put my service call fee of $99 toward any repairs that needed to be made. Once the technician arrived and was able to assess my issue, he informed me that my entire system (which at the time was only 13 years old - well below the recommended service life that was quoted below in another review) needed to be replaced @ $4022.93. If I opted not to have it replaced, I would at least need to replace the inducer motor and pressure switch, the blower motor run capacitor, and the the igniter/flame sensor for a total cost of $1009.95. I'm assuming, since it was winter and I needed my heater, he felt he had me over a barrel. But I refused the repairs and price gouging, and unfortunately lost my deposit. The next day, I called a reputable company. The one I should have called from the beginning. This technician tested and cleaned my entire unit and told me that, not only did my furnace not need to be replaced, the only part that tested bad was the igniter, which he replaced. After all this, he charged me a very small fraction of the cost that Your Plumber quoted me. Two winters later and my heater is still working great. Considering all the 5 stars given here, I can only assume that the work this company performs must be okay. My only question would be, how much of it really needed to be done? I have no doubt that, like others who have given a low star review, I will receive a negative and belittling response by this company for my honest feedback. It seems Your Plumber is more concerned with badgering those who are unhappy with their service, than taking steps to improve. I would NOT recommend this business to anyone. read more

Your Plumber replaced our HVAC system recently and did an amazing job. They are incredibly responsive to phone calls and email, very professional on-site, and left the house perfectly clean every day. Highly recommend! read more

Charged $99 for a visit to estimate furnace replacement costs. Quoted a price double the other business I called. Mike was good about explaining why the furnace couldn't be repaired, though. read more

I highly recommend using Your Plumber. They were very prompt on giving me an appointment, and while they were there, they were very knowledgeable and communicated the process very well. Mike did excellent work, and I greatly appreciated his follow up. I will definitely use them for any future plumbing needs. read more

Vida was such a pleasure to talk with. Mike & Mike were on time, efficient and professional. Very happy with Your Plumber. I will tell all my friends and family members how great Your Plumber Heating and Air is! read more

We had a pretty large gas leak in our house resulting in us needing a plumber. Mike was so incredibly helpful, went above and beyond for us ensuring we got hot our hot water back on and even fixed our broken laundry room door out of the kindness of his heart. His wife Vita was super friendly and helpful over the phone, also ensuring we get the best service possible in such a stressful time for us. Thank you so much Mike and Vita for your help! We highly recommend them! read more

Mike and Mike did a wonderful job. We needed a new hot water heater and we had used this company before for some busted pipes and they did a great job with that, so we gave them a call for the heater. Mike Spear is great at making sure he gets you exactly what you need by way of detailed conversations and never seemed to tire of the endless questions we had. read more

Had a water main break at my B&B in Flagstaff which in my case is an emergency with guests checking in. I called Your Plumber, Heating & Air and I am so thankful I did. Vida answered my call and let me know she would have one of her Technicians out as soon as possible. She called when they were on the way and instructed me on how to call AZ 811 to make sure it was safe to dig and do the repair. They did a really fantastic job and cleaned the area completely when they were done. I was back in business in a matter of hours (I was dreading it could have been days...) I can't say enough how much I recommend Michael and Your Plumber, Heating & Air if you have ANY plumbing issues. I have already scheduled my furnace inspection with them for next week! Thanks again! read more

Horrible! He just came out to quote simply removing the kitchen sink and replacing it after having new countertops installed. At first, he wouldn't give a $ amount but tried to use scare tactics about how he HAD to replace the perfectly good garbage disposal and maybe the entire sink because all kinds of problems and leaks would occur if I didn't. He then bad mouthed every other plumber on the planet, saying they would do it wrong and I'd have leaks and all kinds of serious, expensive problems if I didn't use him. Then he said the cost would be in the thousands of $!!!! Another plumber is now scheduled to complete this extremely simple job for only the cost of labor per 1/2 hour and I have a firm cost and estimate of the time needed - it's expected to be less than $250. These guys are a rip-off using scare tactics - had to throw him out of my home. Don't use them! read more

Flat out amazing service! Leaps and bounds above any other plumber I've ever met. Mike will tell you the hard right way not the easy wrong way to get things done. Extremely professional through the entire job! read more

Great service. I was able to get them out within 24 hours. Michael was on time and explained every step he was taking to figure out our plumbing problem. He also clearly explained the cost before taking any action. He was able to figure out the issue and even though a part of the issue was user error (me), he never made me feel like an idiot like many trades people can do. I came away with a working system and a quality education on the workings of our particular plumbing system. read more

Your Plumber was referred to me after a pipe burst and the emergency plumber wouldn't be able to return for several days to fix a pressure regulator. I wish we would've known about the Mikes & Vida earlier! We've since used them to replace our old water heater, as well as service the heater and AC unit. And I've easily recommended them at least a dozen times already. Prompt, excellent service. read more

Once again Your Plumber came through! I have family coming in for the holidays. Needed a water leek fixed. I then decided to replace the faucet and sink. The problem was trying to find a sink to fit. Vida, Mike and myself went on line to find one. Fortunately, They found one! Had the sink, faucet and garbage disposal installed. Mike did a great job, as always. Not only are they my go to plumbers, I consider them friends. I will always be a loyal customer. read more