Called for drain cleaning. Professional, knowledgeable, and fair pricing. I would hire them again.read more

Very disappointed with Water Works Plumbing (Ferndale). On 06/16/2026, I called Water Works to…read moreschedule an appt to have a 2.5 gallon water tank installed, that I purchased, under my bathroom sink. The receptionist asked if it was a insta hot water tank. I said yes, it's a Mini Tank Water Heater. Note: These two tanks are the same except one heats faster and stays hot longer. The receptionist scheduled my appt. for the next day 06/17/2026. Plumber Michael came timely and was very nice. Micheal stared at the new tank for a minute then pulled out to manual. I asked Michael if he knew how to install this particular water heater tank. He said, "No". In other words, Michael did not know how do install this particular hot water tank. Why are you looking at the manual? He then stated, the tank was too large to install. MICHEAL STATED THE CHARGE FOR SERVICE WAS $195.00. I was shocked as Water Works Plumbing never quoted me a service fee or gave me an estimate. I then called Water Works Plumbing to tell them Michael did not do ANY work so why am being changed $195.00. The receptionist stated there is a service fee of $195.00 just to come out. I asked Water Work Plumbing if I returned the water heater tank for a smaller water heater tank today, could they come back tomorrow to install it, waive the service fee and just charge for the installation (labor). Water Works Plumbing said, "No". Water Works Plumbing charged me $195.00 plus 5% for using a debit/credit card totaling $204.75. I was forced to pay by card because Micheal could not take cash. I paid this ridiculous bill for 15 minutes of nothing . What a rip off. I will never use Water Works Plumbing again. As a previous Water Works Plumbing customer, I will be cutting ties with this business. SIDE NOTE: On 4/01/2026, Water Works Plumbing removed and kept the old 2.5 gallon water tank that they were replacing at the cost of, wait for it... $352.70. Should have learned then.

Horrible. Had a bathroom clog. Charged us $900 but refused to use an expandable cutter. Had another…read moreback up and now they are now trying to sell us new pipes for $2500. Not trustworthy.

The worst ever! He pretty much told me to make it worth his time so he overestimated my issue…read more $795.00 Estimate to supply and install a new standard kitchen faucet three hole Ended up getting it done for $175. Very sad. I told him to kick rocks!

Came out the same day, we had roots in our drain, they snaked it for us for a very reasonable…read moreprice. Free sewer scope, which showed us the where the problem was. Laura in the office was also very helpful. 5 stars.

Bison did a great job. They had to come back because the issue was severe but they were very…read moreupfront, explained everything and were very easy to schedule with. On top of that they were friendly. I recommend them.

The more I review the work he did, the more problems I see. Some items were installed incorrectly…read moreand he was consistently late across multiple appointments. I'm sorry to say I won't be contacting East Plumbing in the future and won't be recommending his services.

Honestly they messaged me because i put in a request to get my pipe fixed thats leading to my…read morewasher and the garbage disposal. They messaged me saying they can come out and look and asked for my number to call. They called and we set up a time for them to come over. When they came over they didnt even know what they were talking about let alone "an inspection fee" that they did NOT disclose over the phone of $65. Be up front with your customers. Dont hide hidden fees. *update. Now they are calling me because i left a bad review asking me to remove it. Also we did pay the $65 and asked them to leave. Were not mad about the $65, its just we like when people are upfront, And this business is not! The only thing they disclosed was that there service to fix anything costs $125* *update after the reply. Spreading misinformation is not what is needed for this business. This business Is doing what it has to do and i understand that. The things about the price is not an issue. I own two businesses myself so money is NOT an issue, the issue was that things that are being stated in this reply we not disclosed at the time of evaluation of the repairs needed, Nothing was brought up except copper piping. I appreciate the fact that you are concerned about your business and the reviews, but in order to get good reviews there has to be a line of professionalism. I hope you have the day you deserve.

I gave Thornton and grooms a second chance to complete my AC inspection. They arrived as scheduled,…read moreI was the first call of the day the service man, Kyle was thorough and provided me with a step-by-step analysis of my AC. I decided to sign up for the yearly service plan, because of the quality services that I receive from Kyle. My original assessment of Thornton grooms was a one star, but I've upgraded it to a five star based on this appointment that I had today. The only thing that I could recommend for future appointments is that Thornton and grooms provide a two hour window for serviceman to come out. Otherwise, I can highly recommend this company.

Lucas arrived and was professional enough. He then quoted some outrageous prices. It was $700 to…read morereplace and install a cartridge in my kitchen faucet, $500 to install a new reverse osmosis faucet (supplied by me), and $1,300 to install a new reverse osmosis faucet (supplied by them). I said it seemed really high to charge $800 for a reverse osmosis faucet. I asked him to put the faucets back together and to talk with his manager about more reasonable pricing. He decided to get the pricing first. It was $600, $500, and $860, respectively, now. I said it was still high, but there was some value in getting it done today. I asked if he would be willing to check to see if the parts were in stock, and if they were, then I'd be willing to pay the high prices. He said he wouldn't do that because they probably were not in stock and he had spent to much time on my job without getting paid. I think they may work on commission. I also said while he was out talking to his manager that I learned my faucet company would send me a new cartridge for free. He asked why I didn't check before I came. Of course, I didn't know the problem until he told me during the service call. I know the one faucet is a nicer one (Waterstone), but the prices seemed outrageous. His attitude at the end when he realized he might not make a sale was the worst part of it, though.

I called and they sent someone out the same day, within hours. I had been procrastinating because…read moreof the quotes I had been given. Mr Pipey beat the prices of two competitors. They provided fast, friendly service, and they also included a shut off valve for the dryer. I didn't know when I bought a new dryer, I would also need a new gas line because the old copper one was not up to code. He does not accept checks, so be aware of that.

Great company. Reasonable pricing. And even better service! Jarrod and Brandon were fast, efficient…read moreand professional. And they clean up behind themselves for you to enjoy after they leave. 5 stars all the way around. We will definitely use them in the future. And will recommend them to anyone who will listen!

they were amazing and fixed my blowup toilet that was leaking like crazy and they were very nice to…read moreme

Big rip off company ! $850 to replace two shower cartridge valves . Office staff that likes to…read moreargue" we have overhead very unprofessional they'll come and take your money and not think twice.

Gary went above and beyond for me. Highly recommended. They did a great job and cleaned up so…read morewell. Thank you, Gary!

They diagnosed the problem quickly and were able to fix it very fast. Great work and fair prices…read moreand a famly business.

My family had some work done by Best Plumbing on Friday, May 19, 2017. The technician Ramon…read morereplaced a shower head, 3 bathtub knobs and a pipe. Ramon was professional and very knowledgeable on everything. The price Best Plumbing gave us over the phone was the same price when the work was done. I would recommend Best Plumbing to anyone.