The property ended up explaining what happened and refunded the money. It was not on thier end…read more They made it right

if I could rate them as a 0 I would I'm a tenant here and since day one I've had nothing but issue…read moreafter issue with this place 1st they lied to me on multiple occasions about this being brand new carpet that was put in here at most definitely was it brand new carpeting at all they took six months to do the Housing paper the correct way they wouldn't get back to Housing in a proper time and also they get my rent between the first and the third of every month and part of the rent goes towards the water bill. I pay my PUD bill they get the money for the water. You wanna tell me why my hot water has been shut off on me three different times and just 2025. they've got multiple shut off notices from PUD due to them not paying their bill for the building. Also getting the hallway light shut where you can't even see your hand in front of you at night time and it's about 15 maybe 20 steps from the top to the bottom and I have a and a 13-year-old they're fully aware of that as well but they've done nothing to take care of anything. They don't want to take responsibility for anything that they do. They refuse to give me information to their higher ups over when I did get information two months I still haven't received a phone call from the higher up. I've done two complaints to the Better Business Bureau and this company is still yet to reach out to me to try to fix the things that they have messed up on do not rent from these people please save yourself the yourself distress and your family. The stress, the worries they have a tenant next-door knowing they don't live but they still collect for that person they've had multiple video and pictures and also police reports of people that live there. There was pretty much a standoff there because somebody that was in that home was not supposed to be there and they barricade their selves inside the house so they're doing fraudulent stuff as well and have all the proof in the world. I need to show every single thing I said to back it up. these people do not care about you nor your family and they have made that 1000% clear to me and not to mention because they took six months to do the paperwork. I was already six months into the lease and had to sign another whole year lease, so I got stuck here and I'm being made to live here I'm being made to feel for not only my children but for myself as well I can't even have family come and visit me I don't know what's gonna happen. and no, no one has took care of the situation so that's a complete lie so nice. Try try again. What's your excuse on why my water has been shut off three times in less than a year would love to hear this excuse cause that's a completely in your control.

The first two years I lived in a property managed by Westlake Associates, Inc I never got a single…read moreresponse from phone calls. Never was I called back, not once. The only way to get anything done is through an app. A few days ago I caught the property manager in the building (rare) and introduced myself (he sent a surrogate when I first looked at the unit - a neighbor who creeped me out. I explained my windows leak and my electric bills were outrageous. To their credit, they got someone to schedule a repair right away and told me Monday (today). I said that works - only because I requested the day off work already to recover from the eight hour drive from my mother's funeral. I waited all morning and no repair man. I called the repairman and got no response. Then I received an email saying it was scheduled for TOMORROW, even though I have a voicemail saying it was today. I explained I HAVE to be present during the repair because I have an elderly cat that will get lost if he gets out. Because they're removing the windows at ground level this is a likely scenario. If you rent from Westlake Associates Inc, just know you exist only to enrich THEM. Your schedule, your life means nothing to them. They honestly treat people like commodities. I'm super irritated I may have to lose money and take another day off work to get this necessary repair done. They likely don't want to pay someone extra to come out on a weekend even though these landlords are all millionaires. What can Westlake Associates do to improve? Return phone calls, have effective communication with their maintenance crew and relay information to their tenants. Also, they will need to pay someone to clean up the "humanure"around the building because I am DONE doing it for them. There's new human poop around the building every month. I'm the only one cleaning it up.

Can't seem to get them to fix issues - they say they will but no one ever shows up. Very strange…read more There's no one to talk to so I have no idea how to deal with it. Extremely impersonal.

Doorstead manages a couple of properties I have in San Francisco. At first their response to tenant…read moreissues we slow but they seem to have resolved some of the issues. Now I get information about problems in a timely manner. They did a good job of finding a couple tenants. The only thing that concerned me is that they start dropping the rental price quicker than I personally would have. I believe this is to avoid their payout for not renting within a certain timeframe. I would think their algorithms would predetermine this but maybe they are still working on that.

This is without question the WORST experience I have ever had with a property company. I am…read moregenuinely stunned at the shadiness and general incompetence in their own ability to get rent a home. They tried to add a thousand dollars to rent after signing a lease and then when asked for a refund on the deposit since they decided to illegally change the lease terms, they said I have to provide the receipts and prove I've made one. What an insane scam. Do not use this company under any circumstance.

I lived in a Ballard Emerald Heights Property Management apartment for 3 years and have absolutely…read morenothing bad to say. Jacob, Kayleigh and Ryan make a great team; they are responsive, professional yet personable, and every interaction I had with them was always a pleasure. We got to know Jacob the most, as he was sporadically in and out of the apartment; simply put, he was the best landlord I've ever had!! Any time we had a maintenance request, it would get taken care of in a timely manner. I stand by Emerald Heights Property Management and will always refer my friends to them!!

My girlfriend and I had lived in their Ballard apartment for three years. We have no complaints and…read morewere very impressed by the stunning treatment we got from Emerald Heights. Our building manager, Jacob, was one of a kind. Any time we had a maintenance issue, he was always punctual and professional. We felt very safe in the hands of this company. Thank you guys!

I was very pleased with the service I received at Utopia Management to find a rental property…read more Kyra was a delight to work with. The property listings were thorough and well photographed. The rental application and processing process were easy. Highly recommend this company for anyone looking to rent in the Bellingham area.

Negative star. Appt was confirmed but no one ever showed up at potential rental our son was looking…read moreinto. Another person was waiting at the same place as well and had to take work off to look at apartment. When prop. mgmt. was contacted by phone, they said appt was scheduled but still no one showed up.

Cooper Woodworth arrived to repair my washing machine today, and he quickly identified and resolved…read morethe problem. His expertise and professionalism are truly impressive.

Trustpilot: https://www.trustpilot.com/review/utopiamanagement.com…read more Google Maps: https://www.google.com/maps/place/Utopia+Property+Management+%7C+Seattle,+WA/@47.6107116,-122.3374568,17z/data=!3m2!4b1!5s0x54906ab1445e0ffd:0x7b63ed48c2c46e5e!4m6!3m5!1s0x549015b74ba73d41:0xf930e76714165feb!8m2!3d47.610708!4d-122.3348819!16s%2Fg%2F11rsrcz79t BBB: https://www.bbb.org/us/ca/san-diego/profile/property-management/utopia-management-1126-1020938/customer-reviews Reddit:https://www.reddit.com/r/PropertyManagement/comments/1u9sys8/utopia_management_nightmare_need_advice/

Is there anyone still working here ? You are managing my house and we have been trying to get in…read moretouch with you for the past few weeks. No one answers the phones or emails or texts. We want to switch property managers but we don't even know if we can get our security deposit back. Can someone from this location please call or email me back. Thanks

PURE Property Management is a joke. They managed my property from March 2020 -April 2025. During…read morethat time they frequently went weeks (sometimes months!) without responding to requests. They rarely, if ever, provided updates about the property--even though they promised to do inspections every 6-12 months, which they didn't. When it was time to sell the house I told them four months in advance so we could let the tenants know. The tenants left the place a mess and the property said that they'd give us the security deposit back and we could deal with the cleaning. Then, after all this, they send me an Agreement to Terminate and say they need 30 days notice. They have been awful. Avoid them like the plague.

Our Condo Association switched to her last year. At the March 2024 board meeting she stood up and…read moreyelled at a neighbor who questioned her about the report she was giving on telephone pole inspections- we do not have any telephone poles. This childish and unprofessional behavior also happened at the Feb board meeting when she criticized a neighbor. She smiled at the April meeting when neighbors admonished her behavior- treating neighbors poorly is not a laughable topic. She does not reply to emails or phone calls on a regular basis so if you want a PM who communicates with your neighbors, she might not work out.

Our HOA switched to them - I paid it multiple times under the email listed on our property - it…read morewasn't credited to our account. I reached out and asked what was going on, January 3rd. January 8th was when Claire got back to me and told me she would look into it. Today is February 4th. I still haven't heard back from Claire, when I make the payment it still shows under my name, not my husbands and mine, and I still can't put it on autopay. This company is not good about company service, applying payments properly or even accepting payments. For a company whose website is "ilovemyhoa" - I truly do not.