When we first contacted Window Source we were surprised that it was affordable and since we are…read moreliving on a fixed income we were quite happy with that... When the guy came out and measured the windows he told us how much we would put down and the rest paid on installation..All was good with us but a day later they found an error in the contract and told us we only owed a lesser amount on installation..That was a pleasant surprise and also knew they were an honest company to let us know that....When the windows came in of course it was when we had the deepest snow for several years...But Josh and his partner (I think his name was either (Tristen or Christian) and put them in for us...They did a fine job and we love them..And we will go with Window Source again .....They are an honest company and did a wonderful job.... Patricia and Paul

I have worked with a handful of different window companies over the years in NE Ohio and The Window…read moreSource is by far the best. They were professional, easy to work with, timely and best of all...affordable. They even got the windows in earlier than they quoted. Will definitely use them again and recommend them to others.

Today (Thursday 8-15-24) around 3pm they came to my home in Rocky River, Ohio. Window Universe went…read moreABOVE and BEYOND. They fixed both a door and a window. Window Universe will be my first choice for windows. It turns out that they did not install the window that was broke, but they fixed it anyway.

ll start off with this. No gimmicks. FOREVER WARRANTEE. (yea…read morereally) No "Time share" sales tactics. No telling me "My wife had to be there for the initial visit" (That is also a timeshare selling tactic) No Special "back to school pricing" gimmicks. No buy one get one free. No LYING and saying the competition makes inferior windows (Then when you see what Window universe does it is actually better than the other company) I got 18 quotes for work on my house 5 window quotes. so I am tired and cranky. I didnt call Window Universe intially. (my mistake) I had one company (Who I wont review) that was all the way up to getting a downpayment from me. They seemed good initially but I had to fire them when they didnt show up (it was a fourth offence) Too bad. Well I called Window Universe they came out fast. The quoting process was fast. The person (lance) who came out was very personable. Now I didnt realize this but their quote was 1500 less than the other guy I fired. Also Lance is a dialed in person. He called Provia on my door and he told me that the door I was getting was not compatible so we had to switch. The previous guy was going to give me that door with the side lights. (Was it going to even work??) yeah so there was that. The appointment took minutes. We also talked about basement glass block windows. Their prices. Right on the sheet AND they were really good about 1/2 what I expected to pay. So I am going to do that too before the winter. Anyhow when all was said and done Window Universe was less than the guy I almost used and Lance double checked he got the proper sized windows and sidelights. Great experience and I still have 3+ weeks before the windows show up. Ill come back and add some pictures after it is done. I know it is going to be great.

We couldn't have asked for a better experience! Don is such a nice guy. He was so patient with us…read moreand was willing to answer every question we had. He offers a great value, the best we have come by to date! We get compliments on our windows all the time! We have been recommending Don to anyone looking for new windows, and will be using him when we are ready to replace our upstairs windows too. Choose The Veteran Window Owned Company, and you won't regret your decision!

From the owner: Using quality materials installed by experienced professionals always equals longevity. As…read morehomeowners we are always looking to get our moneys worth and feel satisfied with our purchase. We understand this.

I've been trying to get an estimate for siding for over two months. Excuses, excuses, that's all I…read moreget. The first salesman didn't have a clue what was going on when he came to our house. After leaving a negative review, they decided to contact me again. They said they were going to help me this time and order some samples for us to see. When we went to the store and decided on the samples we might have wanted, they said they would send out a salesman. Five minutes before he was supposed to be there, they called and said he was sick, which I could understand him not making the appointment. But you would have thought they would have scheduled another person to come see us or make another appointment. I don't know how their window department is, but their siding department is terrible.

Let's start out with we DO NOT RECOMEND USING WINDOW DEPOT…read moreFirst off, the sales man (we won't mention any names) he was a nice guy, personable and sat down and talked about what we were looking for Black french door and 2 black xl windows (replacing 3 sliders) got it all quoted out and throws in a " it's cheaper if you go with us now before I leave" kinda pitch (beware of that!) mistake #1 we did. He shows us what the black door will look like and then shows us what the black windows would look like and prints it out. Mistake #2 we never bothered to double check the contract. Fast forward to install day (almost 3 months later) I'm in another room to stay out of their way and just went to take a peek. Whatt? The door is black and the XL windows are white. (We dont have a white window in the entire house) We stop Installation and I call the salesman. No answer, text him, no answer 7 times and not 1 response. I talk to the Instalation crew and they said, "yeah it does say black on our paperwork because we even have the black flashing" They kindly call "their boss" and I talk to him to see what's going on. He tells me the contract says white windows. I looked and sure enough it does! The salesman typed white in there. I'm then informed there was no way I would have gotten black for the price we did. (I'm not one to throw out prices but were talking alot of $$. (Don't quote me here because I know they will respond throwing times and dates back at me trying to justify their mistakes and make me look bad) but a few days later we got a call saying they can get black windows but they won't be the same quality but still good windows. We discussed it and agreed as long as they were good. Jump ahead to aprox 1.5 more months and the 2nd set of windows were installed. Let's talk about these so called "good windows" every time we closed the door the grids rattled. (It wont let me post the video) back on the phone we got!! At this point we should have just got our attorney involved! We talked it over ONCE AGAIN and we're told a 3rd set can be made with bumpers so it won't do that, ' They must have forgotten the bumpers". At this point what choice do we have? A while later we get our 3rd set. From purchase date to 3rd set of install it was a total of 140 days. The same damn window with 2 " bumpers" (something you put on cabinets so they don't slam) Purchase windows from someone else!!

I can not say enough good things about ACR Contracting. ACR Contracting was great to work with…read more They are reliable, honest, and operate with integrity. They went above and beyond helping me with my insurance company and fighting my cause from a wind storm and a tree falling on my roof on March 4, 2023. They relentlessly pursued my insurance company for 7 months, sent my shingles to ITEL, and requested a second adjuster from my insurance company be sent to my house for an inspection and filed a complaint with the Department of Insurance. They took the time to answer any questions I had and provided me with all options available - from repair to replacement, based on the final decision about my claim from the insurance company. ACR Contracting went through a lot with my insurance company, and I know they did a lot more for me than is required from a signed "Business Contract." There are no adequate, eloquent, or appropriate words that could represent, describe, or express the kind of review ACR Contracting deserves or should be advertised and written about in this review because they are a gift, priceless, and truly a blessing. ACR Contracting pursued my insurance company and claim, as if I were family, a friend, and not just a client. Their company is not about big business and money but family, integrity, and justice. These days, you don't find companies that will care enough to put themselves in your shoes and treat your claim as if it were their own. To be a client of ACR Contracting, you are part of a family. Their team did an excellent job on my roof. As soon as they were leaving the driveway, the compliments from my neighbors were already starting to come in. In addition, while getting a new roof, I decided this was a perfect time to replace the gutters and add facia. My home is over 65 years old, so in the future, when I move on to my next home improvement projects, I will definitely be taking advantage of their other quality services like windows and siding. ACR Contracting is celebrating 24 years of exceptional workmanship, quality, professionalism, guarantee, and service, but also is a company of honor, family values, ethics, and heart. As a woman, it can be difficult to find a Company/Contractor you can trust, so I'm very blessed and happy to have found ACR Contracting. I have recommended ACR Contracting to family and friends, and if it were possible, I would tell the world about ACR Contracting. I would never tell my family, friends, or anyone about a company unless I was sure that their results, experience, customer service, and investment would be more than they could hope, possibly imagine, or pray for. They are definitely the BEST.

From the owner: ACR Contracting Inc. We are a Roofing Contractor with our experienced, meticulous Amish roofing…read moreteams, your home is in good hands. We replace roofs with no mess construction techniques, keeping your property looking good before, during, and after installation. Discover why we are OH's most trusted roofing company. Upgrade your home with new beautiful, custom siding. ACR is proud to use only the best materials, ensuring quality that will last for years. Our expert tradesmen can install your siding , and you don't have to wait long to beautify your home. We build to fit your home with our one-piece seamless gutters made on location. With custom color schemes and same day installation, your home will look amazing. Custom windows built to fit any application your home requires. There has never been a better time to make your house look better while becoming more energy efficient. We welcome the opportunity to earn your valued business.

Do not hire White glove! The owner has had our insurance check for over nine months now. We call…read morehim, he makes a promise to start, but leaves us hanging. Still no work. His last promise was the Monday after 4th of July weekend. You can imagine our disappointment as we looked out onto our empty driveway where a dumpster was supposed to be. He did not call us to say where he was, we had to call him. At this point, we really just want the insurance check back. This company has extremely poor communication, and does not follow through with commitments. All the contents of our attic are destroyed now from water damage. White Gloves did not even bother to come out and put a tarp on the roof.

Working with the owner of this business has been an absolute nightmare. My mother hired White…read moreGlove on the advice of a now, questionable neighbor. My mother and I sat in the kitchen of our neighbors' home and listened to John Ernst tell us of how quick and precise his workers were; what a wonderful job he would do. We even wrote down every detail of what he said, and how long, the job would take. Without going into every single, horrible detail, we will report that he did not keep his word AT ALL. A job that he told us (and we wrote down) would take 3 weeks took 3 1/2 months. Beware if you are a single, or widowed woman with no experience in hiring a company for this type of work. I finally decided to do a little investigation and found that this company has a rating of "F" on the Better Business Bureau! Please read what the BBB has written on their website. When we found this out, I called the bank and the BBB to report Mr. Ernst. We were given instructions and told not to give the final payment until instructed to do so by the bank. Mr. Ernst became furious and sent threatening texts, phone calls, and emails (of which I have all copies). "Veronica" from the "Legacy Accounting Dept representing his company" literally tried to trick us into calling her. Instead, we responded via text. She claimed to be trying to collect the last check and would "forward the information to Atty Tom Haskins in Akron to file a Lien on your property if payment is not made this week". Mr. Ernst must have forgotten that he had a conversation with my mom about his girlfriend, Veronica, who worked at Legacy AUTO and would be more than happy to sell her a car! My mother even wrote down her name, Legacy Auto's name, and phone number! Coincidence? You decide. I still have voice mail messages, texts, and emails. When the job was finally completed, we were instructed by the bank, to meet him at the bank, to complete the transaction. Mr. Ernst came crawling in with his tail between his legs and didn't say a word! Does the final product look nice? Yes. His CREW did a decent job. Was it worth it? Absolutely NOT! The worst business and business owner we have ever dealt with. Buyer beware. W

Great work!!. Gave us a great quote and made recommendations that I did not think of. They replaced…read moreall our original basement windows and it looks great. Will have them back out to do our garage.

From the owner: Sale, Design, Fabrication, Distribution and Installation of Glass Block, Windows, Walls, Showers,…read moreBars and Accessories. Dealer of Sunsetter Awnings. Dealer of Composite Decking

As I previously told you - I hate my windows. They tend to drop a fraction from the top. I…read morethought they were locked - but low and behold, a robber found my big window wasn't, came in and robbed me while I slept. I feel so SAFE. Lou Wilson 213 Bellflower Ave NW 330-454-84905

From the owner: |Year Established: 1985.read more