Save yourself a huge headache and steer clear of Roy's Home Improvements! If I could give Kevin Roy less than one-star I would. He was bad news from the very first day that the job started. Completely unreliable! We hired him because he was recommended on the Neighborhood Site. We thought, incorrectly, that this would be a good venue to find a good, trusted, local contractor. After experiencing his work ethic first-hand, we now believe that those recommendations on the Neighborhood Site were not legitimate, but were "plants" from family and friends. His one-star Yelp and BBB reviews were a whole different story and were almost identical to our own experience with Kevin Roy. There weren't any positive reviews on either site. When my husband asked him to explain the Yelp review, we thought his explanation could be plausible. He didn't like being asked about it, though, and answered the question defensively, like a wounded child. We didn't know about the BBB review until later. Basically, Yelp and the BBB review say the same thing. They both had the same experience with him that we are having. Since then, we have discovered three more one-star Yelp reviews. They are under a different heading that you have to click onto near the bottom of the page. This is it: "3 other reviews that are not currently recommended" We wish we had seen them before hiring him and saved ourselves a month full of anxiety. Kevin NEVER showed up at the time he said he would. Not once. I cannot count how many times my husband sat all day waiting for him to show up to work and he never showed up at all. Most of the time he didn't even contact us. Or, if he did contact us it was conveniently too late for him to do any work that day. His usual excuse for the "no call-no show" days was that "he fell asleep and didn't wake up until 10:30 pm...or 9:00...or 6:30...or..." Despite this excuse being used regularly, buying an alarm clock never seemed to occur to him. As a business owner, I have never witnessed another business owner be so cavalier and uncaring about his business reputation. He started with a small job that should have taken a week. Four weeks later it still isn't done and it's more than obvious he has no intention of returning to finish it. He stopped returning our text's so my husband asked him to call and talk to us, instead. He never called. He never has told us what is going on with him concerning our project. He just disappeared. In four weeks we think we've heard just about every fib in the book but these are the tallest of the tall tales: #1. His adult son had a "near-fatal car accident" (to show compassion and understanding we told him to come to work at noon so that he could have personal time in the morning with his son) He STILL came to work late every day, IF he showed up at all. #2. An employee of his, while on their way to the job one morning, got in a fight at a Speedway gas station; cops were called and Kevin's employee was hauled off to jail. Naturally, Kevin was hours late that day. #3. He hit his head on something at his shop and was knocked out, only to be found lying unconscious on the ground by a neighbor. He went to the hospital and had a concussion...blah...blah...blah. His wife didn't want him to work so she erased all his text's and phone messages. This, of course, is a good reason to keep us "on the hook." (His wife erased his messages.) #4. His mother-in-law died. #5. His mother has his keys in her car and she's in Cincinnati at a doctor's appointment, so he has to go and find her and get his keys and he would be to the job after that. Of course, he never showed up. The next day was exactly the same story. His lies are so elaborate and fall so easily off his tongue that he would probably get away with them if he didn't have so many of these life-altering events happen to him in such a short period of time. The latest chapter in this saga: We hadn't heard anything from him in over a week. My husband found out where he lived and went over to his house to talk to him. "Mr. Concussion" was outside working in his yard looking perfectly healthy. He told my husband that he felt fine and would be over to our house in an hour to do the remaining tasks. He never showed up. At the end, we only wanted him to finish the small job he started 4-weeks ago, and fix the electrical outlets that he hooked up incorrectly that now don't work at all. He refused to come unless we gave him more money even though we already paid him upfront and in-full. Big mistake! Thank goodness we didn't give him a lot of additional funds for the future work we wanted to give him before we realized what "bad news" he is. We do not think we would have gotten any of it back. Last night Kevin Roy texted my husband and said he would be at our house this morning at 9:00 to finish up. Then, at 11:30 am he texted and said he was on his way. Wouldn't you know it? He never showed up at all. This guy has absolutely no shame! read more

DO NOT HIRE KEVIN ROY / ROY'S HOME IMPROVEMENTS. Kevin Roy came to our house to give us an estimate on an outdoor fence/stairs project. We chose to move forward with him and agreed on a date to start the project. Kevin requested a deposit on the project for materials up front. Making this down payment was in hindsight a huge mistake. Kevin Roy did not show up for two different start dates, providing different excuses that may or may not be true both times. The second time he canceled, were assured that he would contact us the next week, but this did not happen. When we reached out later in the week, we were met with more lies that conflicted with information he put on his Facebook pages. Eventually, Kevin Roy agreed to return the materials he "purchased," but you guessed it - he didn't show up. Again, there is no proof he actually purchased anything. We have now reached a point where he will not respond to our texts and calls. To put it bluntly, Kevin Roy stole from us. He accepted money from us for a project, yet we have not received any materials, services, or refund at this point. I don't know what else to call this other than STEALING. DO NOT HIRE THIS "CONTRACTOR." read more

Do not use this company. Not only did we end up with missing floors and a mess all over. Leaving pop cans and cigarettes all over. while I was on my honeymoon they told me my flooring job was done and asked for more money then we even agreed with and the house isn't done and a mess all over. They straight up lied. how can they sleep at night? I pray no one has to deal with this headache. You can not trust these people. i have a big heart and wanted to but unfortunately they will screw you over. Go with a company you can trust. read more

I hired Kevin Roy to install a hardwood floor, and repair a laminate floor. Both jobs are still not completed, the work performed is below average, and Kevin refuses to come finish. Kevin rarely showed up for work and was late when he did. If you hire this man do not pay him any money up front or you will regret it. Wait until the job is complete & you are satisfied or you will be sorry. My wife was a sweetheart to kevin when he was here, and all the issues with his work are mine and mine alone. kevin has displayed threatening behavior since my wife posted a review. He is completely unprofessional. read more

Do not hire this company! We hired Roy's Home Improvements to put a new roof, gutters, and downspouts on our rental home last spring (2020). Per our contract we paid him $2950.00 (Half) up front and the other $2950.00 would be paid once the job was completed, plus we paid for the dumpster, and the permit from the city to have the job done. Other than the first day(except for the fact a board got dropped through my kitchen ceiling) this job was a complete nightmare. On day two nobody showed which it was Mother's Day so I understood. Day three I go over and find only one man on the roof by himself. On day three I'm also made aware that I not only have a hole in my kitchen ceiling but I also now have protruding nails through my drywall from the roof joists. I called Mr. Roy and at that time he says he will repair the inside after they were done. On day four again only one young man working. On day five I go over and nobody's there, yards still a mess, dumpsters gone, gutters laying in the yard and I've had enough. I call Mr. Roy and at this time I even tell him I think he is in over his head on this project but he assures me everything will be fine. On day 6 they finally finish and he messages me so I told him I would have it inspected in the morning. Mr. Roy became extremely upset with the fact I didn't pay him before the inspection. So much so that I had to ask police for a no trespass order because he threatened to take all the shingles and gutters back off. Thank goodness I didn't pay him before it was inspected because the entire job failed inspection. Even after all this we still offered to allow him to fix his work but he refused and threatened to put a lien on our property. So, we took him to court because he had no insurance (even though he told us he did) and he refused to fix it. Mr. Roy was ordered to pay us 6000.00 for damages which we've yet to receive. read more

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Sadly, I can't recommend this company. I hired Roys Home Improvements for repairs to an existing fence, gate & deck. I was left with very poor craftsmanship. I asked for follow-up to the work explaining the issues that I had later observed. Kevin Roy (owner) said that he apologized and would return. According to my paperwork, his work is guaranteed so I didn't think I'd have too much issue. However, Kevin promised to stop by several times but was a no show each time. I finally gave him a deadline of end of day Friday, May 1st to correct the issues before I would take further action. He showed up after 9pm in the dark and headed straight to my back yard without even letting me know he had arrived. Needless to say, this lack of courtesy and professionalism wasn't very appealing to me. I came out of the house, told him he couldn't work on my property in the dark, we had words... it didn't go well and he left. Bottom line, I paid him before thoroughly checking over the work and that's on me, but no-one should have the experience of hiring anyone that does such poor quality work. I have sharp fence wire hanging out of the gate, nails coming straight through the fence board and fence wire left gaping that wasn't stapled back down. In addition, the stringer on the deck stairs wasn't replaced properly (not enough nails in the right place) and now the stairs creak when you walk on them. I can't in good faith recommend this company for deck or fence work. read more

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Not dependable!!!! Make an appointment to get the first quote on many jobs for him and he never showed. No call just wasted my time. Be aware. read more