I wouldn't trust them with a rat. My dog lucky stayed with Royvon Esher Surrey for a few days and came back with a infection in her leg. I had to take her to the vets on a Saturday emergency appointment which cost me £100s and missing a international Rugby games which I and my son payed for and was very excited to see. After phoning Royvon on the Monday after and explained I had to take lucky to the vets soon as I came home on that Saturday. Royvon reply was it was my fault and it was the way I put lucky in the car and I had damage her leg. Vets clearly said it was a infection she had picked up at royvons and I still have written confirmation from my vets. I and my son also missed out on a international rugby match already paid for due to the time and care we spent on lucky on coming back from Royvon and vets... SHAME ON ROYVON. Please people google Royvon Esher Surrey first before leaving your loved dog with them. If you research Royvon you will see it seems to be a habit of lack of care towards there customers and Dogs it was in the surrey news. https://www.getsurrey.co.uk/news/local-news/kennels-firm-fined-following-death-4820203 read more

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I have no words to thank Romero, Rachel and Ioanna for all the work they have done for luca my 1 yr old Dachshund. After hitting the 6 month mark Luca became increasing agitated nervous, attacking people, dogs, prett much anything that moved. He would lunge and try to bite for no apparent reason. it must have been a combo of things; adolescenc, lack of proper training, bad experiences with dog sitters (be very careful who you choose to look after your dog). i was recommended to Royvon from a couple who also had done the training. It's been a month now that Lucaz completed the behaviour modification program of three weeks and we have just completed the training sessions with me. During the three weeks I had constant communication with a team assigned to Luca daily updates. When I picked him up after the three weeks the change in behaviour was apparent. It's very much easier to leave him at home alone unattended for a period of time at least 2 to 3 hours. walks have been increasingly manageable even fun. He is increasingly better with people dogs feels more at ease at the park. The barking and whining has pretty much stopped. The people at royvon are not miracle workers But they are extremely skilled, put a lot of effort and they care for my dogs well being and progression. Every follow-up session Luca is getting better. Romeo is a dog whisperer !! I cannot thank you enough!!! we continue with the training and after this amazing experience we use Royvon for their doggie hotel services as well. in short, I cannot recommend them enough. read more

My dog recently took part in Royvon's 3-week behavioral modification program priced at £1,300. When we picked up our dog we were devastated at the state of his coat. Matted from head to toe and as a result he's had to have his entire coat shaved off. The trainer seemed excellent but the care team here simply do not care. Poo was overflowing from bins, the place stank and the team seemed more preoccupied with getting us to leave positive Google reviews than for caring for the dogs. We feel so guilty for trusting this company and sending our dog to a place where his needs were completely neglected. Highly recommend you avoid this company. read more

Royvon Dog Training and Hotels - Royvon - coat matted after boarding - Pet Sitting Near Me - Esher, SRY

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Only used Royvon for a few days and will never use again Came back so sad took him to the vet as so worried and vet said was all psychological as no visible signs Wouldn't enter the kitchen for his food or garden just hid Also asked if would use his own lead and collar they explained use their own chokers (thought these were illegal now if not should be as extremely cruel) Also came home very smelly which now looked into even further seems to be a constant with Royvon Please review throughly where you keep your animals Some kennels have cctv 24/7 this makes me think they are genuine and caring Royvon don't even like you seeing where your dogs are kept for some reason and the poor dogs to be collected are placed in different kennels at front by reception and seemed very upset when dropping off with no one looking after them read more

DO NOT USE FOR TRAINING, it is of poor quality and not as advertised. We let Daisy, our King Charles Spaniel, stay at Royvon for 3 weeks in November/December. We picked Royvon as we had special requirements for our dog. My mother suffers from a severe spinal cord injury, which had made training difficult. We were assured that they could accommodate this and adapt the training to make it suitable for my mother. A key promise was that they would train Daisy using a special walking belt that my mother needs to use. Royvon advertise extensive pre-preperation and a chat with your trainer on the day of arrival. YOU DON'T GET THIS. Although we supplied detailed information of our needs and requirements, we did not get this. In fact, when we arrived we were told that no trainers were available to discuss our needs. When we insisted, instead we were given a different trainer to talk to. We asked that Daisy be trained to walk on the right hand side. The first sign of problems to come, was when we spotted pictures of Daisy being trained to walk on the left hand side. We were surprised to find that this , despite us telling them specifically to train her on the right. When we picked up Daisy, we were unimpressed by the handover procedure, we were cooped up in a dismal shed from a far distance to watch the assessment. Daisy broke away from the trainer during the show and would not return to her for a good while. Royvon did not train Daisy with the walking belt for my mother's disability as they promised us. During handover our trainer betrayed her ignorance of my mother's disability by telling my her to bend over and push Daisy down if she did not sit on command. We feel cheated that we were promised our needs could be handled in relation to my mother's disability. When we brought Daisy back, her recall was non-existent. She would not walk loose lead, and she was TERRIFIED off the choke lead that Royvon had been using on her. Either Royvon did not train Daisy to walk thoroughly or they did a very bad job. Do not take your dog to Royvon for training. They might be able to train basic commands such as sit and down, but if you require anything more than this, do not bother. We also did not receive a three week homecare plan as promised on their website. Do not believe their promises. After complaining, we were told that we would need to come back for aftercare sessions. I can understand this if there were a few small issues to sort out. But I do not see why we have to come to aftercare sessions to do the training from scratch, that we paid a significant amount of money to sort out. Royvon have continued to deny any responsibility and refuse to make amends. We are proceeding with court action. read more

We recently moved to England. Brought our dogs over early so the move would go smoothly. Crossed my fingers that two weeks at Royvon would work out for our sweet puppy and dog. Two weeks turned into six weeks due to many unforeseen circumstances. Yet the dogs were in good hands. How do I know? Their Facebook page is updated daily with photos of their guests! The photos are fantastic and very reassuring. Questions were answered promptly via Facebook or email. They were amazing. Through the uncertainty on our end it was such a relief to know our dogs were having fun and very well taken care of at Royvon. We not only saw the adventures they were having, the sense of humour of their staff, but we could see they were healthy and in good company of other pets. Royvon staff even celebrated our pups 1st birthday with a dog party! Fantastic. Highly recommend Royvon without hesitation and will use them again when the need arises. read more