We did use RPM mortage as our lender when we bought our house in 2017. They came recommended from our friends. The mortage process was lenghty and very complicated for us. As first time buyers in the US, we did not know what to expect. Since then we have had 2 attemps to Re-Fi and both times have failed due to false promises and lack of communication. We have been trying to contact them for weeks without a reply. Nicole Francis has not been available and does not return our calls even priomised by her staff. She was the reason we chose RPM, because she convinced us the Re-Fi could be done in matter of weeks and how they would give us the time and attention needed. This was in November last year. We are in end of April now. Don't waste your time with them. read more

Had a great experience with Jonathan Pass and Lisa Van Court on our home purchase in 2016 and refinance in 2020. The most impressive thing is their response time -- I consistently got replies to any questions within 30 minutes, within business hours or not. That's pretty amazing and it enabled us to lock in a great rate when timing mattered. I did look at rates available at internet lenders, and they were able to beat the rates and with better service. Jonathan made sure he understood our objectives and advised us how to meet them and what was realistic. He was able to think creatively when some income wasn't able to be considered, in order to make our first home purchase go through on time. We would definitely prefer to work with them in the future. Thank you Jonathan and team! read more

They were great the first time, so I had to use them for my home refi. Saved me so much money!!! Thanks Kim! Thanks Randall! read more

Not thrilled that RPM sold our mortgage to SLS, an extremely poorly rated mortgage company with tons of complaints and a badly designed website that does not offer one time ACH payment or amortization info on the property. Would have gone to a local credit union had I known RPM would transfer my mortgage to a non-reputable third party. read more

I had an okay experience with RPM nearly 20-years ago. Now, I cannot get them to stop calling me and emailing me. I have received 30-40 emails, many phone calls, and regular snail mail from them despite, on multiple occasions, requested that they do not contact me anymore. This is excessive. I suppose the positive side is that if you do business with them one time you will never have to worry about not getting email, phone calls, and mail. But if you find getting 3-4 contacts a month even after asking them to stop multiple times annoying, then best go somewhere else. read more

I worked with Brandon Carroll and his team at RPG Mortgage to get pre-qualified for a loan and bid on a property. I saw the property on Sunday, and Brandon had us pre-approved me on Tuesday. He returned my call on Fathers day and was available to help me move forward. And always very empathetic and understanding. We did not get the property, but that's life! But one thing for sure, Brandon and his team are top-notch. He returned all my emails and calls in a matter of minutes, even well into the night. ( You know how real estate deals go) Don't waste your time trying to find a high-level mortgage professional, choose Brandon and his team. You will be glad you did. A P # 1 Best Selling Marketing Author. read more

I had the pleasure to work with RPM Mortgage, specifically Cherese Hoskins Senior Loan Advisor on the purchase of my latest home. She provided clear direction, next steps, variety of mortgage options - with the pro's and con's of each option, got me pre approved early in the process and was key in helping me land my current home. This is the 6th house I have purchased and I have never met a Loan Officer/Advisor that detailed and engaged in the process. I highly recommend Cherese Hoskins read more

Adam, Joanne and I want to thank you for the diligent work you put into helping us through our recent refinance project. You guided us through every step and did it all in a very timely manner, which resulted in a quick and desired resolution. Clearly, you kept our best interest in-mind throughout the whole process. We don't know what we'd have done without your support and guidance. Thank you, again. We will not hesitate to recommend your services to our neighbors and friends. Merry Christmas and a Blessed New Year! Joanne and Jim Serna read more

Worst experience ever. Extremely short mortgage representative Kevin Kennedy. I get interest rates are low so there's more business than they can handle but he was ridiculously unprepared for a meeting he asked for repeating questions that were sent by his processors. I made my disappointment known and he hung up on the call. read more

Linda Zaiss and her time did a great job with helping me throughout the entire process of buying my first home. I had so many questions and they answered every question I had in a timely manner. The loan was competitive and she made sure I was pre-approved before my offer was even accepted. Once I had an offer accepted on a property the loan process went so smoothly and we were able to actually close over a week early! I would definitely recommend Linda to any of my friends and family. Thanks again! read more

We just had an incredible home purchase experience with Hunter, Erica & Tina. The purchase was complicated by the sale of our existing home and we had to explore different financing options and they were up for having the discussion and thinking creatively with us. Ultimately, they helped us secure an incredibly low rate and even offered to close the deal a week earlier than expected. If you are purchasing a new home and want someone to have your back on the financing side, this is your team. read more

Kevin Kennedy and his team did an awesome job in financing our new home in the east bay. Moving from SoCal four years ago, my wife and I were in shock regarding the real estate process here in NoCal. When we finally found a home that we wanted, our agent referred us to Kevin. During the first one-on-one meeting with Kevin, he introduced his staff, listened to our story, and got to work! We closed yesterday! The 24-day process was effective and efficient. The loan provided was competitive and within market rates, and his support team (Justin Erb - Loan Coordinator) was always there to answer questions and provide "what-if" scenarios and updates (every Tuesday). Real estate is not my preferred investment vehicle, but I can say this with confidence, if I have to do this again here in NoCal, I will call on Kevin (hope you do the same)!!! read more

Hunter and his team were absolutely amazing during our home purchase (our first!). The level of responsiveness and help was unexpected, along with kindness and patience beyond what we hoped for. RPM came highly rated and after switching over from another, national-level company, we could sense the difference in quality. Nothing like a hometown team! With a local lender and Realtor specializing in our desired area, we won a bid on our first weekend! This, after using an out-of-area team and failing for a year and a half. We can't offer a stronger recommendation for RPM and the wonderful folks there! read more

Great buying experience, pleasant people, no issues at all. Very fast communications and friendly, personable staff. One hiccup last year, where they thought I had stopped paying condo insurance, which I keep current. they sent me to a random 3rd party to provide proof that my insurance was still in effect. A little odd, but nothing big. Problems started last week, I was sent a letter saying my mtg was being sold from RPM to Specialized Loan Servicing, which doesn't appear to have a good track record of customer service. This is about 3 years into my mtg. I'm sure this happens all the time and my loan is probably being sold in a larger transaction, but this is such a hassle for me. Due to this, I cannot recommend RPM Mortgage to my friends, family, or colleagues. If I had known that RPM would just sell my loan to someone else and treat me like this I would have avoided them from the get go. read more

Run, run as far away and as fast as you can! This group completely screwed up (I should be using much stronger language) a transaction we were involved in. Their gross negligence and ineptitude caused us to close a week late. This cost us hundreds in interest and taxes and almost kept another transaction from even happening. I understand things happen in this industry and delays will occur - however these were not common delays. They messed up simple paper work, documents, and other details that would set us back each time. The people at this particular branch should be fired for what they did. After the transaction closed we asked them to cover the few hundred dollars we incurred from THEIR mistakes. We were given a big fat NO without any regard to the harm they caused us. Steer clear from RPM in Alamo! read more

Scott assisted us in financing our new home in the east bay. He had an amazingly positive "can do" attitude towards financing that was truly refreshing. This is key in competitive markets like this. I'd highly recommend Scott and team and would happily opt for a refi or new financing through them in the future. read more

George Schramm and his office staff were the ONLY all-stars of our entire home buying journey. Not the agents or even title company could hold a candle to George's service. He was BY FAR the best at keeping us abreast of daily updates, of staying on top of the lender to make sure we closed on time and doing whatever it took to get the job done. Whether it was an 8pm phone call or a Sunday morning call, George was available and working for us. He acted as though our future house was just as important to him as it was to us. Other agents, title companies and mortgage companies could learn a lot about giving top service from George. It's too bad not everyone takes as much pride in their job as he does. We will ALWAYS use George Schramm for our future home buying needs. No doubt about it. Always. read more

The RPM Team did a fantastic job of getting my family and I into a short sale! My Realtor was blown away at the speed in which we closed. He said he'd "never seen a short sale close in 6 weeks". Great job RPM! Would recommend you to anyone! read more

As first-time home buyers, my wife and I had a great experience with George Moody. George was able to help us through the pre-approval process so that we were as prepared as possible to "act fast" when we were ready to make an offer - this wound up being extremely helpful given the very competitive East Bay market. George checked-in with us regularly during our 12-month home search without being overbearing. We had a lot of "first-timer" questions, and George was responsive and patient, always returning emails and phone calls within 24 hours. Once we were in contract, George went above and beyond to accommodate a 17-day loan contingency removal requirement, which also overlapped with Thanksgiving. We had a very complicated loan file with rental properties and contingent compensation, but George was able to process our application into a simple and attractive presentation. We were approved and funded quickly, and were thrilled to move into our new home. Needless to say, we would recommend George to our friends and family. read more

I was absolutely stunned by this team. I have purchased 3 homes before and refinanced 3 times. I have NEVER had such a smooth experience. I was approved for a jumbo loan 9 days after turning in my initial application. I had been going back and forth with a national bank for 8 weeks! RPM has so many loan options and they made the process very clear instead of the opaque one the other bank used. I got immediate responses to all my questions by email, text, or call, as appropriate. I really can't say enough about Greg, Shannon, and Mona there. read more

This was the second time we dealt with RPM Mortgage. First time was a refinance and this time was a purchase. Ben Teran, Loan Advisor, got the ball rolling with the purchase of our new home. He answered all of our questions in a fast manner and was always very knowledgeable and super friendly! Any time of the day or night, he was ready to answer our texts/phone calls and always seemed eager to help. Not to mention, he referred us to the best real estate agent, Ariele Teran. :) Mona, Chad and Shannon were the best team we could've asked for in terms of the loan process itself. They guided us and explained every step, every process, and every document as it came. They provided us with clear instructions as to the documentation that was needed and explained options to us in terms that we could understand. They were all very patient and were willing to answer to our emails/texts in a prompt and friendly manner. Simple things like texting/emailing to let us know that a docu sign was coming, or emailing to let us know they were on vacation so we didn't think they were neglecting us, were very important actions that proved just how important their clients are to them. Knowing what we know and experiencing their kindness firsthand, we wouldn't even consider going else where in the future! read more

Joe Polizzi is wonderful. He always responded to my e-mails or phone calls not longer than a second later (a bit exaggeration to stress how quick he was). He is very knowledgeable and doesn't mind to answer questions at any level (I was a totally mortgage illiterate!) He helps to get the deal done. He increased my credit towards closing cost that was so nice of him. He is gentle and professional. Thank you, Joe. Monique Brossard and Nicole Dietrich are part of his team and both are very responsive and great in communication. They follow up with you and keep reminding on tasks so you don't get lost in the overwhelming process of loan application and etc. Thanks RPM for such a great service! read more

5 stars for Kevin Kennedy who SAVED the deal! Very knowledgeable and his staff is great too.

I purchased my first home and used Jonathan Pass as he was recommended by my agent. After we closed my first loan in which he made me pay fees to him in addition to fees the bank he was transferring my loan to, he immediately asked me to refinance, only to pay him more fees. I was very naive at the time as this was my first home and first mortgage so was taken advantage of. Buyer beware! There are so many online options nowadays. read more

We have a pleasure of working with Sue Carlson, Sr. Mortgage Consultant at RPM. I want to write this review because Sue absolutely deserves good comments about her skills as an agent. When we contacted Sue she was listening patiently to our specific situation (refinancing a house while living abroad) and from the beginning she had a large amount of knowledge that she could share with us. Every time I talk to Sue I see that she is concerned and really wants to help us; she is always available while being courteous, informative and detail oriented. She replies promptly via e-mail with her answers and shows that she cares about her client's situation. I would definitely recommend her to anyone. read more

We used Kevin Kennedy and his team to purchase our home in 2017. Our house hunting started in 2015, and Kevin was with us through all 20 offers. His service is top notch. Fast responses to any questions you have, and very organized (all of the paperwork horror stories you normally hear about weren't an issue for us). Everything can be done remotely via docusign and secure file transfers, which was super convenient for us. Highly recommend, would go back to Kevin in a heartbeat read more

Excellent service - It was a pleasure dealing with RPM Mortgage and we really appreciate everything you have done for us - you did not hesitate for one minute to go above and beyond to help us! Thank you- read more

This review is specifically of Kevin Kennedy (not his team, but the mortgage broker, himself). When we found out that we had the winning bid on a house we had visited not long ago, we were very excited. We knew it would be a stressful time but thought that RPM, with its reputation, would take care of us. However, on his initial call with us, Kevin kept pushing for us to lock in at the higher interest rate without even taking the time to walk us through the different rates and credits/points options. We're first time home-buyers and it made us feel very uncomfortable. We then decided to talk to two other lenders to get a comparison, both of whom gave a MUCH more competitive rate and better customer service than he did. After crunching the numbers, we decided to move forward with a different lender. When I called to let Kevin know, he initially was very courteous, even offering to help pick things up if our lender were to stumble. I told him I appreciated his kindness and said goodbye...Before I could hang up, though, things turned sour (though he claimed he wasn't being a sour grape). He proceeded to tell me that I was making one of the BIGGEST mistakes of my life. Even if he were to swoop in later (to save us from our lender) he's not even sure if the listing agent would allow him to do that. Actually, he knows that for a fact. My thought reaction: "WTF?? If that is the case, why would you, a minute ago, make the offer to pick things up were they to go south? Why would you talk to a (potential) client like that?" Talk about a sore loser. We later spoke with a few other folks who had interacted with Kevin, all of whom claimed to have had a similar experience. After 15 years in the business, this man does not understand the meaning of customer service. He is on par with a car salesman who really couldn't care less about you and is only there to serve his own purpose by pressuring you into buying the vehicle; then when you decide to walk because you just can't afford his price, proceeds to make you feel like crap. I would never recommend Kevin to anyone. read more

Really have nothing but good things to say about Kevin and his team. We used them for the first time four years ago when we bought our home--a fixer property--after our initial financing fell through. Because of some issues with the property, our deal was a bit more convoluted than a typical transaction, and our original mortgage brokers just didn't seem able to get the deal done. RPM did, and they did it on time, with great communication, and no issues along the way. We used them again to refinance our loan after two years, and the process was again very smooth. Obtaining a mortgage is a stressful and invasive process, but I have found the team at RPM to be very organized, competent and experienced. I would use them again in a heartbeat. I should add that they did turn around and sell our loan both times that we used them, each within a few months of closing. The first time our loan was purchased by Chase, which I was happy with. After our refinance, our loan was sold to Freedom Mortgage, which I was less thrilled about (although we haven't had any issues yet). However, continuity in the loan holder wasn't of particular importance to me, so it didn't affect my overall opinion of RPM and their mortgage broker services. read more

At the recommendation of our realtor, we worked with Kevin Kennedy's team (shout-out to Justine!) at RPM to help finance our first-time home purchase in Berkeley. They were FANTASTIC every step of the way. Competent, responsive, pleasant, calm, efficient...they got it done. At every step, they communicated clearly and quickly, handled bumps with professionalism and grace, and were just so clearly competent and dedicated to their craft that we had every confidence that we were in great hands. They even did little things like sent us birthday cards (it was a long process!) and followed up after the purchase to be sure that everything was still going smoothly with the mortgage payments, even after the loans had been re-sold and their obligation was definitely satisfied. We would go with them again in a heartbeat. read more

I was able to work with George Moody on a refinance a few months back. George was in constant contact with me making sure that everything was going smoothly and answering any and all questions that I had. He was very kind and always helpful and I would definitely love to work with him again. Great experience and highly recommended! read more

I worked with RPM on a refinance last year. It was a GREAT experience. George made the whole process super simple, took care of all the details, and was great about keeping me posted along the way. I've recommended a number of people to RPM and to George since then, and I'll continue to do so! read more

Dealing with RPM was a nightmare, despite pre-payment for an appraisal they simply stopped by the property but never provided an "appraised" value for the property in question, 'took the money and ran. read more

As a first time buyer I had a lot of questions about the loan process, and Sue Carlson at RPM was always patient and friendly in explaining what I needed to know. Sue was recommended to us by our realtor, who mentioned the he had never had any problems working with her (unlike, say, some of the big banks like Chase and Wells Fargo) and indeed this was true. She made sure we had all our paperwork lined up in the beginning for the pre-approval process, advised us on risks we were taking with some non-contingent offers and kept the ball rolling once we were in escrow. In the end our loan went through without a hitch and we're now homeowners thanks in part to Sue's very significant role. We're happy and grateful for the services she provided and feel good knowing that she'll be able to answer our questions in the future too! read more

We have used Linda Zaiss at RPM for refinancing on several occasions, and have been amazingly pelased each time. They have an incredibly smooth, efficient and painless process. Linda and her team are great in communicating each of the necessary steps along the way, and the RPM web-site is incredibly easy to negotiate and to upload documents. Unfortunately, I had to deal with both Chase and (ugh!) Wells Fargo in refinancing activities that became time and money wasting debacles, and the contast between RPM and these big-banks is amazing. There is no question that RPM has a much, MUCH better organization and a much, MUCH smoother operation! read more

George Moody was referred to us when my husband and I decided to refinance our home (had to take advantage of those lower interest rates!). We actually got in touch with George in March of 2013 however we decided that since we were going the refi route that we should do some home improvements first. I have to say, George has the patience of a saint! During the 15 months** from initial contact to when we were finally ready to move forward George kept in contact with us. He has amazing response time to both emails and voicemails (although it was rare to leave a voicemail - he was always readily available). We had a lot of questions and held our hands through the whole process. Once we were ready to move on the refi he watched the interest rates like a hawk and got locked us into a lower rate than we thought possible! When we finally got to doc signing he actually made a trip out to our home (in Pittsburg no less) to be there for the signing in case we had any questions or issues. Overall, outstanding customer service! I am already looking forward to working again with George when we decide to sell our home in the future. **Just to clarify - those 15 months were due to us doing improvements. Once we were fully ready to move forward with the refi George worked his butt off and we closed in about a month or so! read more

RPM really did a fantastic job guiding me through the house buying experience. I cannot say enough great things about Kevin Kennedy and his wonderful staff. read more

We've worked together with Joe Polizzi (an angel sent from above), on our mortgage last year and now refiance this year with Celeste Anderson (very dedicated and focused). We really like the way they and everyone at RPM truly care for their clients and put in the extra effort to insure the process has a successful outcome. Every email receives prompt attention, every question is answered quickly, and completely with a pleasant tone and occasional humor. The process of buying and refinancing a home is stressful. They do their very best to pave the road and smooth out the bumps that add to that stress. We are very satisfied with the loans Joe and Celeste have gotten us and in the end saving us money!! They genuinely care for all of their clients. And we are only better for it! We would not hesitate to recommend Joe and Celeste to anyone! read more

I recently received a letter and pay out notifying me that RMP illegally had given me a higher interest rate than I should have received so that my broker Kevin Kennedy could pocket the difference. The settlement covers what I should not have had to pay in interest last year, about $1200 less. For a 30 yr fixed mortgage that is a lot of additional money over the lifetime of the loan. I am extremely disappointed in the ethics of RPM, Kevin Kennedy and his team for doing this. The settlement will surely make my taxes more complicated next year and I obviously will be looking to refinance again to give my business to more deserving people. Hopefully I can still find a comparable rate, as they were lower last year. I really expected better of them, they knew I was a single mother and pediatric nurse. What kind of low life behaves this way? I strongly urge caution against using this company as I am confident that all the brokers were aware of what they were doing. The lawsuit started with leaked emails about brokers actually bragging about locking people into higher interest rates. read more

I can't express enough the gratitude for RPM and especially Neda Mohammadi and her team at the Alamo Ca branch in making my home purchase amazing. Neda was consistently informative and accessible throughout the process which made things so much easier. I purchased a home about 18 years ago and the process was no where near as easy as it was the second time around and I believe all of that was due to Neda and her team. I was so pleased with her, her team and RPM that I refer them to all of my friends and coworkers who ever mention the possibility of a home purchase. Neda has even assisted a friend who was with another loan company in helping them understand their paperwork as they were first time home buyers and just wanted a second pair of eyes to be sure they were getting a proper deal. This to me shows that she is more about helping people than compensation. Neda again thank you and your team for such an excellent job. read more