Terrible property management.. Started out great but once our original property manager left the company it has been all downhill. Both the tenant and myself have gone weeks without return calls from our supposed property manager. When we finally hear back it is one excuse after the other from lost phone to locked out of emails, to never got any messages and so on. Once we reached out to the renters the many made up stories didn't add up. Unprofessional and dishonest. If you are looking for a property manager save yourself some headache and keep looking read more

I lived in the New England apartments during the 11-12 WWU Academic year. Looking back, I can't believe they charged such an astronomical amount of money to live in that poorly finished shoe box. Neighbors were CONSTANTLY throwing loud parties and allowing party-goers to use all of the tenant parking with no consequences. It was rare to find a parking spot in my own apartment complex. As if the lack of parking wasn't enough, my car was also damaged multiple times in the lot due to their unaccommodating parking spots. The complex also had no outdoor cameras to monitor the parking lot, so I had no recourse when my car was hit. What's more, RPM did not require parking passes so everyone and their brother parked at the complex and walked up to Campus. RPM neglected to properly maintain their fire alarm equipment (located in an exterior shed-like compartment which was connected to the first building in the complex). For DAYS an alarm was sounding (keeping countless students up at night) because RPM couldn't be bothered to send out a representative to maintain the equipment - Equipment that could potentially effect the lives of hundreds of people if a fire were to occur. I personally called RPM countless times with no response and if I remember correctly, it took 3 days for them to come out and fix the issue. Something that bothered me on a frequent basis was that RPM didn't respond to phone calls or written communication. They also failed to respond to maintenance requests in a timely manner. Rent from somewhere else. read more

Avoid renting from RPM at all costs. I'd give them no stars if I could. I lived in their complex for two years and only after we had signed the lease for my second year did we realize how badly we were being treated. During our first year, our ceiling around our kitchen fire sprinkler started leaking heavily at about 11pm. My roommate and I had no idea what to do, sent several frantic emails to every RPM email address we could find, called every number including the emergency number listed on the RPM website and Randy (the manager)'s cell phone, and got no response that night. We wound up putting out a bucket and hoping for the best. Later we were told that the washing machine upstairs had started leaking (!), but no one ever came into our apartment to look at the damage or make sure our sprinkler was okay. That was the only major incident we had in our first year there besides minor annoyances like management taking a long time to respond to maintenance requests. Our second year is when things got really bad. At one point (I was not home for this incident but had to deal with the fallout), part of our oven caught on fire while one of my roommates was cooking. The food had not caught fire, this was an oven malfunction. We unplugged the oven, and again called every number we could find. We got no response. We received a response four days later, although the RCW mandates a response within 72 hours. Randy told us he had conveniently been on vacation. When the maintenance man got there, he told us that he had been at a family funeral. So apparently there was no one in the office to take care of the complex. Luckily there wasn't a fire. Oh, wait... Finally the oven was fixed, which turned out to be a simple replacement part. I will say that the maintenance man, when he showed up, was always courteous and efficient. Then just a few days later our fridge stopped working. We sent multiple emails, and received a response the next day, but the repair itself took over a week, during which we were without a functional fridge. My roommate even tried going to the office during posted office hours, but although Randy, the manager, was inside and saw her standing at their (locked) office door, he made no move to let her in or help her. Only when we sent an official complaint via registered mail that mentioned the law that we felt was being broken did we receive a response from Randy. We continued to try to discuss the situation, but felt the need to mention that the lack of an appropriate response was driving us to seek legal counsel through Western, and we got a lovely response from Randy which reads as follows: "Seems to me that you should for sure stay in school. Learn how to read and understand the lease agreement. Then document our e-mail strings. I think it is great that you have good legal cancel. LOL. May I have the name of your attorney and I will put him in touch with you." Which is not only the most idiotic email I have ever read, but completely dismissive of a situation that should have been easily handled by the management, not to mention extremely rude and uncalled for. Thankfully the situation de-escalated after that and we were able to get our appliances fixed. And those were just the major issues, there were several small ones to top it all off. At one point one of my roommates broke her key, and did not receive a response for over a month despite multiple maintenance requests being filled. An outlet in our bathroom stopped working and was not fixed for over a month as well. If you do choose to rent from RPM, be advised that you will likely not get your full deposit back either, both years we did not receive the full deposit back despite leaving the apartment very clean (I scrubbed out the windowpanes with a toothbrush but apparently this was not clean enough). This deduction included a $100 "administrative fee", whatever that means. I know of another unit that was subjected to this fee as well. The deposit for 3 roommates went to one of our new addresses (mine), but the check made out to all three of us. Not convenient at all. There are better, safer places to live in Bellingham. Don't put yourself through the misery of renting with RPM and know your rights as a renter if you wind up renting here anyway. read more

After two years living as their tenant, I felt more like a number than a person to them. The fact that my complex was made to exclusively serve college students should have been a red flag from the beginning. They appear to undervalue those who pay for their services and run a disorderly business. Of the handful of maintenance requests we supplied, most were ignored and never replied to. The sprinkler system in one of the rooms began to leak one night. I called and left messages. They finally responded the next morning, telling me their "maintenance staff was very busy and would respond as soon as possible". The leak had stopped by then, thankfully, but they never did check on it or follow up with us. They don't take as good of care to the units as I anticipated. The doorknob to our front door fell off. A friend was visiting and it just dropped to the ground as soon as she touched it. Seeing as it was the front door, I called several times in a frantic manner, and only after having badgered them did they send their guy out to fix it. (He, however, was kind and efficient.) Interestingly enough, the door itself had always been slightly out of place, crooked as if it had been bashed in, which was disconcerting to me. The condition of our carpet was awful; several stains and burn marks littered the floor. There was a caved-in hole in one of the doors as if it had been punched in. There were several parts of the walls with chipped paint. The list goes on. When we returned our keys to them - during office hours - their office was locked up with the lights off. We had to slip them through the mail slot. Another red flag is that their office is never unlocked and you have to loudly knock on the door to get someone to greet you. To top it all off, they deducted a sizable portion of our security deposit. Most notably, one was for an "administration fee", an unsurprisingly vague notation of $100. tl;dr In summary, they care for neither you nor the apartment and will cause you unnecessary stress. Seek other means of living. read more

0 Stars. This property management company is incredibly disorganized, unaccommodating, and unresponsive often to the point of behaving illegally and/or dangerously. The two years I spent in their apartments were two of the most stressful leasing years of my life. Also, I felt that they took advantage of the students living in the apartments because they knew that many of them had never leased before and wouldn't know what to expect from a good rental agency. So, if you're a student looking to rent or just a first-time renter, do your research and protect yourself and most importantly LOOK ELSEWHERE for a place. read more

Great property management company. They care about the tenants and do the best they can to help out.

WORST MANAGEMENT EVER. My friend's used to live there and there was always something wrong with their apartment. Management took three days to get back to them after a stream of water started leaking into their apartment. Eventually the fire department was called... RIDICULOUS. I would not recommend. read more

In my experience, RPM consistently missed any expectations or standards a realty company should be held to. The company knows they can charge asinine fees to unknowing college students and not suffer any consequences, outside of their universally poor public image. In my year with them we encountered false police/noise reports with $100 fees tacked on, water damage from a burst water heater, (which was much more catastrophic to other units in our building and without any compensation or apology on the part of RPM.) As well as a general lack of responsiveness to basic maintenance issues. The rent prices are exorbitant for the quality of service and housing provided and I would highly suggest taking business elsewhere. read more

I loved living in RPM's New England apartments! Beautiful and safe area, and the apartment was bright, nice, and clean.