I had a picture in my head of a natural black stone floor throughout my cabin. Salvador and Gracie…read morebrought it to life. The attention to detail and professionalism was incredible. Gracie worked with me to procure and deliver the absolute black granite I chose. After leveling and preparing the floors Salvador went through each and every tile to look for imperfections and tiles that were not perfectly flat. We discussed and verified final layouts and patterns I had chosen. The two of them were an absolute joy to work with as a homeowner. I've already asked them if they will return to install my kitchen backsplash after the cabinets are up. The picture posted does not do it justice.

Salvador and Houston Tile did an amazing job on our partially DIY projects. Had them come in and…read moretile a kitchen backsplash, a laundry room, half bath, and an outdoor bar we built ourselves. I was impressed by Salvador's knowledge and his recommendations prior to tiling. Houston Tile Works really pulled our designs together and we love the finished products.

Cesar was very courteous and professional. Went out of his way and long after his normal work hours…read moreto inspect my system and easily determined that it was something that I was doing wrong. Didn't try to sell me anything that wasn't needed or necessary. Cesar - many thanks sir. He will be my first call in the future.

I would highly recommend! Ceasar was able to access the non lighting fireplace issue. He obtained…read morethe necessary parts and repaired as discussed!

Thank you so much for my beautiful new costum cap. Great service and a very fair price…read more Professional and clean

Nadov's experience shows. Expert diagnosis and efficient repairs on my older gas log fireplace.read more

My swimming pool was completed in May 2024 by Simonton Pool Consultants. Approximately 4 months…read morelater, in Sep 2024, my Hayward pool heater began leaking. I notified the contractor, Mr. Mark Simonton. Two months later, Hayward warranty dept sent a technician from H2Oasis Pools, LLC, to inspect the issue. The technician determined that the copper Heater Exchanger was badly corroded and broken, causing the leak. The technician checked my pool chemistry on the spot and confirmed it okay, and could not have done that damage. My past water test records also showed copper residues appearing in my pool from July 2024, just two months after installation. He was surprised at such a rapid copper pipe corrosion. I suspected possible improper installation or failed non-return valve causing chlorine backflow. I asked Mr. Simonton to install a bypass valve so that I could continue to circulate water through the pool system. He charged me $325 for this work. During this visit, his employee also replaced a non-return (one-way) valve located between the heater and the chlorinator. I was not told why this valve was replaced, he only said that Mr. Simonton told him to do so. Also the technician, during his visit noticed that the valve was replaced and wondered why. He took photographs of the replaced valve because the edges were rough. It was much later that I figured it out. The original valve failed, or even was not properly installed--allowing chlorine solution from the chlorinator, to backflow into the heater, which likely caused the copper corrosion. Mr. Simonton still has refused to respond to my calls or text messages. We trusted Mark so much that I was worried if he was okay, but his worker confirmed that Mr. Simonton is fine, implying he is intentionally avoiding communication, refusing to respond to warranty requests. I have made several attempts to reach Hayward Pool Products directly through their warranty phone numbers, but it is nearly impossible to reach anyone. The one rep I spoke with said they could not assist me directly and that I must go through the installer Mark, who is now unresponsive. I desire full repair or replacement of the defective valve and heater under manufacturer warranty.

Mark and his team are fantastic! Our pool is one year old and we love it! Mark is super quick to…read morerespond with any questions and is always available to help! I have already recommended Simonton to all my friends and family.

Lucas did a great job cleaning the chimney and checking everything out. Very thorough effort.read more

I had a chimney cap blow off in the last hurricane, I…read moreoriginally called a different company to replace it for me after two weeks of delays and excuses I called Duct-X they came out the same day to inspect my problem, and came back the next day to install the new chimney cap, I highly recommend Gary, he was fast, professional, and quite honestly a real nice guy. I would give more stars if they were available, you cannot go wrong with these guys great service great price thank you Gary.

Call Dan to get information and got more than expected. Got information about what was in stock got…read moreinformation about who might be able to help install. Christina was a great help!

Best hardware store in Sealy. Always friendly and willing to help with any questions. Unlike the…read more"other hardware store' in Sealy.

Less than 1 star. We moved into our new house ~2 years ago…read more The builder contracted with this company to install our "custom" surround fireplace. Around 6 months after we moved in, we noticed small cracks starting to form in front, at which point we alerted our builder, who proceeded to do nothing about it. Given all of the other issues we were having at the time (small kids + work), and the builder going bankrupt, we ignored it until we no longer could. It became apparent that the structure was slowly coming off the wall as it was not properly secured to it during installation. We also measured the columns holding the mantle and found these were different sizes (off by 0.25 inch), hence the leaning effect we noticed. Not knowing who the company was, we started researching places, accepting our fate that we would have to swallow the cost to replace. We found Cast Fireplaces Inc. after a google search and toured the showroom. We even shared our story with one of the associates who appeared to be "moved" and even offered us "discounted designer" pricing (this isn't really the case - it's their standard pricing). We opted to move forward with the replacement after selecting the design. We then noticed we were uncomfortably being asked to pay the full price urgently (apparently their installers were busy, and this needed to be paid in full ahead of the install so they could get us on the schedule / the next day). The first question that came to mind was, how could it be this quick if it were truly custom. The next day (right after payment) the installer showed up, with the fireplace in 10+ pieces. For context, there should max be 5 or 6 depending on the complexity of the design. Having the gut feeling something was wrong, my husband immediately stopped the installer from tearing down the old structure. He was (fortunately) able to get a response from our bankrupt builder that this company was the same company who installed the original. The associate (who was generally nice) apologized for the mishap. We asked how she missed the fact that this product was theirs when she came out to measure. She'd openly acknowledged that whoever had originally installed structure had not appropriately attached it to the wall, hence why it was falling off, and that the columns holding the mantle up were not the same size. She offered to have the structure repaired for $1000 as it was "now out of warranty" (which is only 1 year), and they would not honor the fact that we have evidence of the problem from before the 1-year mark. Apparently, they do not stand by their work. Needless to say, we could not move forward in good conscience knowing all of this. Would recommend avoiding this place unless you, too, would like for your surround to potentially come off the walls one day - see photos attached. Needless to say, we're trying to get this replaced before it falls on one of us.

Absolutely love my fireplace from Cast Fireplaces! Amazing craftsmanship, amazing quality, and…read moreamazing staff. They did pretty much every house in my subdivision and I can see why! Their staff is absolutely amazing. They answered all my questions and delivered exactly what I was looking for. Thanks again, Cast! Love y'all!

Alvin was awesome! I needed my fireplace to be checked since we just bought the home and didn't…read morewant to run it until I had it looked at. I found him on thumbtack and he was very responsive and quick. We set up a date that week and he came out. So happy I called him because there was an issue with my fireplace and so happy we weren't using it! Alvin fixed the issue, cleaned out the fireplace and the logs, placed everything properly inside and put fireplace sand, tinder and some stones inside. The fire is beautiful now. I'll be using him as my dedicated fireplace guy.

Alvin did a thorough job and even my log lighter came back to life after cleaning. Will definitely…read moreuse them on a regular basis. No mess and reasonable cost.