I have been to alot of vets. They are the best by far. Got me in the same day. In and out in no…read moretime. Very friendly and knowledgeable

Judy A. You are right on the money with your review…read more I was there in person myself today to provide documentation for my pet that was requested by the clinic. I sent the file multiple times by email over the summer. I was finally told last week that they were never able to open the file. I offered to come in and open the file on my device so they could update their records, however, the staff lady complained that she'd have to write it manually in the file and that I should print a copy for them. Isn't that her job!? I made a special trip to provide that documemtation today and a different staff lady gave me attitude and refused to look up my name on the computer so the document could be filed correctly. She told me I was 'loud' and to 'calm down'. She then handed the doc to staff lady #2, the one I spoke to on the phone, who told me to 'chill out'. Dr Keith ... I hope you read these reviews because I was also told where you are right now. You have a privacy issue with your staff as well. While the cat is away the mice are pushing your clients out the door. ^..^

Well these people are the best. Our little Priscilla had to have a tumor removed. They worked us…read morein, surgery went great, tumor was benign. Woo hoo. Great follow up, super Vet, thoughtful and thorough. The office is clean. Just all around good people. Everyone is caring. Should you need a Veterinarian, rest assured you are in great hands at Long Valley Veterinary Clinic!

Munchkin cat was losing weight fast. Dr. Jennifer took barium x-rays and ordered specific medicine…read moreto help pass an obstruction. The cat did pass something and Dr. Jennifer would take the time to listen and see if more could be done. I did need to put Munchkin to sleep and it was all handled with compassion for me and my cat. I was assured surgery would only be painful I need not worry about doing more. Good, practical, compassionate care.

Great service. Great prices…read more Great people. In an emergency the vet stayed after hours to wait for us.

They have been our vet for our first babies for about 6 yrs. Have been wonderful to us and them!…read moreHighly recommend!

Clean, new, veterinary clinic that is a fraction of the costs of others in the Treasure Valley. We…read morewill drive the extra distance from now on. Had our dogs neutered and other, closer vets wanted over a $1,000 per dog. This vet was more than half the price. We had a slight issue with a verbal quote on a different procedure. When we questioned the difference, the doctor himself came out and spoke with us. He honored the verbal quote which was incorrect in the first place. We appreciated the willingness to work with us on it. This is our new vet.

My dog had some kind of sticker in his eye and they got me in same day. The staff and the…read moreveterinarian were super helpful and friendly. Cost was very reasonable compared to other vets that I have been to in the Treasure Valley. Definitely our new Vet clinic!

Thank you for taking such good care of our sweet Charlie. We are so blessed with the results of the…read moresurgery. You did an amazing job, got him right in for surgery to remove tumor, and called with the best news. Thank you for being so caring. We love Gem Veterinary. Prices are so much more reasonable than other local vet's.

Super disappointing…read more I called in a few weeks ago to discuss ultrasound/X-ray pricing for my pregnant dog... the receptionist that I spoke with was so kind and went above and beyond to answer my questions and get me pricing.. which I was told was a $50 exam and $100 for X-ray and $100 for ultrasound and depending on how far along she was we would determine which method would be best at the time of the appointment. I then booked an ultrasound and had the idea that once the exam was complete we would then decide which method would be best to find out a litter size. When I arrived to the appointment we waited a bit and then a tech came out and took my dog back- she said they would let me know if they saw any pups- my dog was 52 days at the time of the appointment and very clearly carrying a large litter. About a minute later the tech came and got me and asked if I wanted to see the pups- to which she saw two. I then asked if she could continue to get a better idea of litter size and was told that she was too far along and we would need to X-ray. I then agreed to move forward with an X-ray instead. 5 mins later they called me to a room and the tech showed me a X-ray which showed 8 pups. The tech was short with me and quickly hurried me out of the room- I asked if I could take a photo of the X-ray which she let me do, but that was it. No paperwork, no exam, I never spoke with a vet. When I checked out I was charged for both services- $265.00 WHICH I PAID. But upon reflection I asked the front desk for a breakdown of services because this total was more than I was quoted. She then became clearly aggravated and started rolling her eyes. I explained that my dog was in the ultrasound for less than a minute and it resulted in a very clear incorrect count and so that's why we moved her into getting an X-ray. She then went back and spoke with "the owner?" And told me that I would need to pay. I very calmly replied and told her that I had a hard time paying for services that I didn't feel were completed. And that I was happy to pay for the X-ray (which was $165, different from what I was told over the phone) she then rolled her eyes and went back to speak to the same person again. She came back and said if I didn't like it I could pay or leave (which I had already paid in full at this time) after asking her to go back and ask again- she then said they would refund me for the incorrect ultrasound but then I would need to pay the exam fee ($50). But my dog never received an exam... her temp and vitals were never taken, I never saw a vet. I agreed to the charges (even though they were for services my pet never received) and she refunded me $45. Two weeks later I received a certified letter asking me not to return. I have worked in the pet industry for years- being a tech myself, I understand the steps and work it takes to complete a visit. I am so disappointed that this was the outcome. I never raised my voice and honestly apologized MULTIPLE times to the very aggravated receptionist, I felt uneasy and somewhat takes advantage of. I will obviously never return but also will be sharing my story with others. It seems like good customer service is hard to find these days- I wish my experience was better. Funny how I received a SIGNED letter from Jaime Paeschke, DVM asking me not to return to their clinic- and I never even had the opportunity to meet her or explain my concerns over the charges. This is not how you treat customers- very upsetting. I could understand this type of treatment if I was yelling, refusing to pay or causing any kind of scene... but none of those things happened. I tried calling today to discuss the letter- but I guess they're not open on saturdays. Major let down. Only posting one star because zero isn't an option. EDIT: SUSAN is the receptionist running the front counter was an older lady with bleached blonde hair- cute above her shoulders. She was so rude and condescending to me. It seems like I am not the only customer to experience her rudeness. I would find a new position for her within your clinic- having her be the "face" of your hospital is not good for business

Took my cat to see what was causing a rash he has lately. Cannot say enough good things about my…read moreexperience. All 3 people were friendly and very helpful. After diagnoses I was offered several options and my comfort level of cost. All treatments were valid and we ended with the best option. Loved the interaction and my allstar cat had no issues being there or with the treatment. I don't know happened to other reviewers, but this place is outstanding. So happy we went there.

They were the best. I wish now that I had not left them. I learned "You get what you pay for." I…read moreshould have stay. My dog would probably still be alive because of the excellent care they give.

We suspected our pup had bloat this morning and their entire team were amazing. They got him in…read moreright away, obviously cared about him and us, and gave our case the urgency it needed. We're now down in Boise getting surgery, but will remember the empathy, professionalism and urgency they showed. Highly recommend them. Special shout to Kendall who was so kind and helpful on the phone!

Worse vets ever. Overpriced is an understatement. Had my dog in for a surgery and they lost power,…read moreand did not have a back up generator. What a joke. The vet argued with me over the phone on what I wanted done too. Horrible place to take your animal. Stay away. I'm local, and they have the worst reputation around.

We couldn't get into our vet so we reached out to Intermountain Pet Hospital (Meridian) in hopes of…read moregetting an appointment for a possible issue with our dog. We were able to get an appointment on the same day and were extremely impressed. Dr. Hadley and our Tech Dani could not have been any better. The attention to detail, care, patience, knowledge and time they took with us and our dog (Khaki) was incredible. They asked us questions and took the time to make sure they completely understood the issue and then did a thorough exam. A few days after, we were contacted by Dani to make sure everything was going well. I think we received better care from Dr. Hadley and Dani for our dog than we do for our own personal physicians. Not to forget the front office staff, but they too were very welcoming and even asked if we wanted water or coffee while we waited. We plan on making this our new personal vet and adding our two beagles to the future patient list when vaccines are needed. Thank you Dr. Hadley and Dani

If we could rate it negative stars I would. I'm appalled at…read morethe experience my friend just had with her cat. My friend's cat Sushi was refusing to walk on his back paw/leg, and held it up as high as he could. So when I took a look at it for her - I have had cats as pets for 30+ years and grew up on a farm- I told her she needed to have a vet look at his paw. Intermountain Vet was able to get her in the next day and she told them we thought it was his paw and they completely ignored her and told her it was probably the hip, and it was likely fractured and they could do an xray for $500, and they have a surgeon on staff that can do surgery for $4-5k" And she asked them again to please look at the paw because of what I said, and also he was holding his entire leg and foot up against his body and if his hip was fractured, I don't think he would be using those muscles like that! She said They briefly glanced at the paw and said "it's just dirty" and didn't even examine it!!!. And when she asked for antibiotics- they said it wouldn't help his hip. She left, and thankfully they sent him home with 3 days of pain meds. I had her cat come to my house so I could watch him and do saline soaks multiple times a day, and his swollen paw was so swollen we didn't know there was an abscess until it popped! Pus and blood all over his paw. she told the vet what happened and sent them the photos I took and said he needs antibiotics like we asked for before- they agreed & did prescribe them, but they didn't apologize. They didn't admit they were wrong. Day 3 of saline soaks and the swelling is down in his paw, the abscess on top is healing nicely, he is walking normal on all 4 paws, and jumping. I looked at the paw pads and I can see that he had a cut on his pad that likely had gotten infected and caused the abscess. Thankfully it had been healing from The saline and colloidal silver paw soaks. The vet and assistant are clearly idiots, and their blatant refusal of examining the paw was completely unethical and ridiculous. Even my friend's 11 year old knew it was the paw. Clearly they just wanted her to pay for expensive procedures that were not necessary, after providing neglectful care and did not do their due diligence of an actual exam of the paw. Don't waste your money at this vet. Might as well Come see me instead, since I clearly can tell you correctly what is wrong and won't charge you an arm and leg.

Dr.Carney and the staff at Four Rvers Veterinary Clinic are amazing…read more They truly care about you pet and the health of your pet. If you need health care for your pet, I highly recommend this Veterinary Clinic.

Definitely not recommended. The vet needs to find other work and get out of putting animals down as…read moreher first choice! It was such a horrific experience. First and foremost, you are NOT allowed to stay with your pet during the exam or treatment. I was asked by the tech if I wanted them to just go ahead and euthanize my cat before they took her from me to take into the back and do their drills on her. I can't begin to list all the inhumane actions... Just avoid them like the plague! They should be closed down!

Dr. Gardner is the best, he saved both my animals, one ( my golden retriever ) from garbage gut and…read moreother( my kitty) from a severe kidney infection. I had to travel 2 hours to see him , my breeder recommended him.. In non winter months he's our guy! Oh, and very very nice and qualified staff, super sweet and friendly..

Dr Gardner went out of his way to accommodate an emergency euthanasia. He responded in a timely…read moremanner and displayed extreme compassion as it was obvious the horse in question had been a member of our family for many many years. After allowing a respectful amount of time, he quickly and efficiently completed the task required, confirmed the end of life and politely excused himself. Surprisingly, we received a Sympathy card from him a few days later. I've never had such compassion exhibited by a Doctor of any type. I highly recommend Dr. Gardner!