Eileen planned our family trip to Europe this summer, and we could not have been happier with…read moreeverything she put together. We traveled to Milan, Lucerne and Basel, took a Rhine River cruise, and finished our trip in Amsterdam. Everything was so well thought out, from the hotels and transportation to our tours and activities. Traveling with our family can take a little extra planning, and Eileen really listened to what we needed and made the entire trip feel easy. We made so many wonderful memories and were able to enjoy our vacation without worrying about all the details. I would absolutely recommend Eileen and will definitely use her again for future trips.

Elite Travel Concierge. This company is a scam. They send you a invitation to hear a sales event…read moreabout travel. Promise you free vouchers for travel and dining. It's all a scam nothing is free.

A few months ago, my fiancée contacted Carli and paid the fee to have her plan and make all the…read morearrangements for our first trip to Hawaii together. Carli responded a week or two later with some basic overviews and comparisons of what each of the islands has to offer. Carli made a few recommendations on a couple hotels and my fiancée, responded with some additional questions, and we've never heard back. NOTHING, NADA, ZIP...AFTER THE INITIAL informational video, which was a basic OVERVIEW and COMPARISON OF EACH ISLAND - NOTHING! We have both tried emailing and calling multiple times over the past 2-3 weeks and neither of us has received a return call or email. When calling the Hoboken, NJ office number during their Eastern Time zone office hours, we have been immediately routed to an answering service every time. We've also even tried calling after hours, hoping to reach Carli or someone in the office. We just keep getting the same answering service that keeps offering to send another message "FLAGGED" and marked as URGENT! The answering service keeps apologizing, but apologies are not resolving the ongoing lack of any response from Carli and her irresponsible "concierge" travel group. It's now approaching 2 months before our planned vacation, and we are having to plan our trip without any assistance, and we have no time to plan our vacation, hence the reason we paid to have CARLI and THE CONCIERGE TRAVEL GROUP to make all the arrangements, as we are both healthcare professionals. This is our first vacation in almost 5 years, and after surviving the crazy life during the worst of the COVID-19 pandemic, we have been ghosted by Carli and her company. Not sure why Carli has not returned our calls and emails - perhaps they are overwhelmed? However, how long would it take to send a quick response or make a brief phone call to inform us that they received our messages, and inform us that they are overwhelmed and will refund our fee that we paid for their non-existent "concierge" services. If this 5 day trip to Hawaii had gone well, we had planned to use Carli for our trips to Europe and Italy next year. Also this company has now not only lost all the referrals we had intended on providing, but we will now make certain other healthcare professionals use a different "concierge" travel company. So unprofessional! HIGHLY DO NOT RECOMMEND this company!

Let me just start by saying I wouldn't even think of booking a vacation without using 4 Seasons…read moreTravel Bureau of No. Arlington. I have booked many trips with this establishment and Charlene goes above and beyond for all my needs. On a scale of 1 to 10 I rate this business a 15. That's how much I have faith in booking my vacations.

I have used Sylvia twice for vacations. Each one was amazing. Especially the last one (Alaskan…read morecruise). She did virtually everything for us. She kept us up to date on all the details of the trip. She will be our only travel agent. Other members of my family have used her as well and would offer the same level of appreciation, She is always courteous, professional and makes herself available.

This tour was amazing, I had a great time. The people were very friendly and courteous. I…read moredefinitely recommend this tour.

We had the pleasure of having Mo drive our group around all week, and we couldn't be more pleased!…read moreHe kept us safe, got us everywhere on time, and even got to know us like a good friend! Would love to have Mo as a driver again!

TEP deserves more than 5 stars for the amazing start to finish service we experienced on our 7 day…read moreadventure to Peru to hike the Inca Trail to Machu Picchu. From the time we signed up, to the time we boarded the plane to return home, TEP took care of every detail. We commented amongst ourselves that we felt like kids on vacation with our parents, as we didn't have to worry about any of the details - just show up and follow Neptali (our guide). From airport pickup in Cusco in luxury Mercedes vans where we were promptly served Coca tea to help with the altitude acclimation, to group dinners at amazing Peruvian restaurants, to historical tours and education on the history of the Inca - everything was covered and taken care of for us. And that was all before the amazing trek along the Inca Trail to Machu Picchu! Of course the trek itself was the highlight of the trip, and although it was extremely challenging for us, TEP's unbelievable attention to detail did not fail us on the trail. With nearly a 2:1 porter to trekker ration, our every need was met on the trail. We dined like kings every meal, and were consistently amazed with the quality (and nutritional appropriateness) of the food our chef and sous chef were able to put out with minimal kitchen conveniences. The thing I felt was most special about TEP's approach to this trip was the focus on gaining a cultural and historical appreciation for what we were experiencing. Every step along the way, we learned about the native people of Peru, the Inca civilization, the many ruins we came across, the vegetation we saw and how it was and is used, and the history of modern Peru. It was the trip of a lifetime, and have the help of The Explorer's Passage made it so much more enjoyable, and so much more memorable. The value of what they provide is amazing for the cost....rather, for the investment. I highly recommend them!

What a fabulous tour! I did the "Washington in NYC" tour in June 2017 and it was such a wonderful…read moreexperience! So much fascinating historical information that I can't wait to share with all my friends now; such a great group of fellow explorers; and all so perfectly run - well planned, perfectly on time, with a great variety of sights and insights for all types of travelers. I recommend this tour highly - and will be on the lookout for future adventures from The Explorer's Passage! :)

Relaxing Reservations is FANTASTIC! Emily is very knowledgeable as she travels extensively. I've…read morebooked several trips with her and they've all been flawless! From departure to return, every detail is covered. So many people think using a travel agent is expensive - it is NOT. Their prices are the same if not better and they do all the legwork finding great destinations, accommodations and prices. And Emily is super responsive so always a human to speak with. My travel agent for life!

My review is for their booking process. I recently reserved a vehicle to pick me up from the Newark…read moreAirport, and I must say I am very happy. Kevin took my call and answered all of my questions. At first I was a bit perplexed with all the additional fees companies tend to charge, but Kevin explained himself very well and I feel confident about booking with them. I will return once I get to ride their vehicle, and let y'all know how that experience went. -Californiagirl

Just used them for my daughter's sweet 16, all I can say is they were excellent. Gary was great on…read morethe phone booking the reservation. We had Jason as the driver for the night he was awesome so nice to work with. Thanks so much for making it a great night !!