My visit to Rudolf's Crystal was a first time stop, browse, and shop experience. Though I had passed the shop often during early-morning Mall walks, and admired the window displays, I had never been inside to truly get a 'real' look at the offerings. I changed that recently, and planned a visit when I knew the shop would be open, and I could get inside and see some of offerings in-person. I finally met Nadia, my host for the 'event'. Her much-enjoyed, and appreciated very personal attention and service provided such a friendly, interesting, and rewarding introduction to my first time browsing and shopping there. She removed all items from the window displays that I pointed out as being so admired on my stop-by walks. And placed them on the service counter for me to really see, feel, and "experience". Yeah, I finally got to see them up close and personal, and 'wow', sure liked what I saw., and learned about them. I left pleased, and very happy I had finally been inside Rudolf's Crystal -- my stop and shop truly was a 'visit', and such a delightful experience. I purchased a lovely threesome of small gifts to bring home and enjoy. read more

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I was just in the store with my friend and her daughters. The sales lady wouldn't leave my friends younger daughter alone and approached her several times while we were browsing. We were all touching things but the rest of us, including other customers were never approached. My friend was going to buy her 10 year old some of the jewelry so she was trying to find ring and her daughter was told not to touch them because it drives the sales lady crazy. Her daughter was being respectful in how she was handling things and was with adults. She was sooo rude, so much so that we left. We will not be returning to this store. read more

June 2023 - I have to admit I was really shocked to see the low reviews on google for this store! I've been going there for a few years now and especially through the pandemic was worried every time I went back that it might have disappeared. Because of the ongoing construction I think they've had to move storefronts several times, but I'm glad that they're still there. I have never had the issues that some people are discussing regarding the lady who is there. Maybe it's somebody different they're talking about, but every time I have been there, if I recall correctly, it's always the same person. Admittedly I haven't had to ask for advice very often (if ever) because I'm somewhat knowledgeable about the stones, and I'm usually there with a friend who knows much more than I do. I can appreciate that others have had a problem if the staff is not adequately able to answer their questions. I also like that I can buy beads and incense there. I've been happy with the prices in general. That's the only reason I knocked off a star; because although I think they have acceptable prices on most of items in the store, the odd one will surprise me in that they are considerably higher than I expect. Having said that, this store is less expensive than some other stores I've gone to. Overall, I'm happy with the pricing (compared to other places I've shopped) and wide selection. I'm glad that they're still in business. read more

Love this store. A true oasis in the mall. Have bought two gorgeous well made bracelets here! Highly recommended.

This is the best place you can find to get local, handmade, one in a kind jewelry from a great selection of natural stones!!! If you're a natural stone lover like me, they offer a wide range of books about Crystal healing, reiki and such. The girl works there, who helped me with designing my own set of unique ruby jewelry, is super nice, friendly and knowledgeable about stones, she explained in great details and was very patient to design a set of customized jewelry for me. They even give out small stone piece to children while I was there waiting for my jewelry! Price wise, it does cost more when it is customized jewelry rather than purchasing a ready displayed set according to the employee, which I totally understand and they do an awesome job that's totally worth every penny!!! Shout out to the employee, she totally made my day :) Will come back for sure and would recommend this place to anyone!!! read more

Owner is very nice, knowledgable, and friendly. Great selection of Crystals and very well priced. It is unfortunate that they have a staff member there that doesn't care about delivering a good customer service. She was quite rude to us and got extremely defensive when we asked her a simple question about resizing a bracelet. To the employee, if you are reading this, please calm down and channel the positive energy from the crystals around you! read more

I used to like this store when it first opened. I once got an aqua aura quartz crystal and when I came back to ask why the colour was coming off the owner got super defensive saying all of the aura crystals are like that. She was super rude to me even though she pretended to be nice before that. All of the other crystals I got from there have a negative energy attached to them and the store is all just a huge scam. I would highly suggest staying away from this place, there are many other crystal stores in the area that are much better than this one. read more

If you want good quality stones and best customer service I highly recommend Rudolph Crystal. I am so happy with my recent purchase that want me to share with as many people possible. read more

I came here to get some crystal rocks for my collection. I was missing a few. The rocks are market value and very reasonable priced. The customer service is super friendly and helpful. They also put my little rocks and a cute little bag. read more

This store has the worst customer service ever. The sign at the door says you must be wearing a mask to enter the store. However, the lady working there is not wearing a mask. I guess she wants to be protected herself but is not interested in protecting others. While I was waiting to be helped, she very rudely barked at a gentleman "Don't touch". She could've communicated the same message in a much more pleasant manner. I'm surprised he actually made a purchase. They have a few big signs outside that say "50 % off" and few smaller ones that say "Up to 50 % off". However, everything I was interested in buying was accompanied by the response "It doesn't apply to that." The owner / employee is very rude and has no idea how to treat customers. I would not make a purchase here. There are many similar stores in the Greater Vancouver area where they actually know how to treat customers and I would much rather support them. read more