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    Services - Rueli Builders

    Damage restoration

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    7 months ago

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    People searched for Damage Restoration 139 times last month within 25 miles of this business.

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    SERVPRO of Worcester - SERVPRO South Worcester's highly trained and experienced team is ready for all of your restoration needs...

    SERVPRO of Worcester

    (11 reviews)

    Unhelpful, vague, and very disinterested in actually helping customers. Go ahead and call them and…read morejust listen to how the reception lady talk to you. Watch, you'll see.

    My family and I had a house fire 7/15/24. We have been out of the house since 7/18/24. This entire…read moretime we were being led into a dark hole. Servpro of Worcester cleaned out our home and took care of the damaged belongings, they did amazing! That is until they laid off the best staff we met and then the demo work needed to be done. Our kitchen was torn up and our floors due to water damage. We were being told by the supervisor, this was okay and they were in talks with insurance. Time going by and by and we stopped getting phone calls or updates on the project. Finally received an email randomly that they're still working on an estimate for rebuild. This was 10/29/24. My husband and I tried again and again sending emails, phone calls, texts to the supervisor and contractor. Nothing. The secretary didn't even answer. I finally reached out via email(see pictures) with the advice of some more experienced family and this company just dropped us no questions asked. Our insurance adjuster and I had a conversation immediately following this email and he said the company had not been in touch with them since about September and hadn't gotten ANY approval to tear up our house this way. The adjuster said it may have been fine to do so AFTER approval but now are working towards covering this damage. The adjuster spoke to the Servpro supervisor himself and was basically told to pound sand and if they don't get paid the bill was being sent to me and my husband. To say we are stunned, frustrated, and TIRED is an understatement. We want to go home and that has been pushed even longer because of this company. Currently working with our insurance and another contractor to remedy the situation best we can. Way to go Servpro

    Rueli Builders - damagerestoration - Updated August 2026

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