Almost everything was good except the pricing giving 3 stars only because they were really quick and professional to finish the job, i had to call in for the main house drain cleaning which is about 30 ft long and very easy to access, and it took only 15 minutes to clean,but the rep told me there is a flat fee of 650, i asked how come?! what about people that have a100-150+ ft drainage pipes, he said same price.15 min job $650 this is a robbery read more

Out of all the plumbers in the area I called, Roto-Rooter is the only one who would show up right away. I had just moved in to my house after it was being fixed due to a fire a year ago. The guy was super professional, and knowledgeable. I ended buying their very expensive "maintenance" liquid mix and it works great. The whole thing came to $700 which was shocking to me. I knew my ins co would pay for it as it was related to the fire incident and not having had water running through the pipes for a long time. If I had been responsible for the invoice, I would've freaked out. That's why I knocked off a star. So yes, they are good, reliable and guarantee their work (the guy came back a week later to fix it again at no charge - not his fault, it was bound to happen due to the severe clogging) BUT they are super expensive. Before asking them to fix your problem, ask for an estimate. read more

They will come quickly but be prepared to pay a small fortune for a job that a local plumber can do for half the price or less

scheduled an appt to have a new whole house water filtration system installed. Filtration system was pre purchased, waiting for installation in the box. The plumber arrived with an apprentice. The skilled plumber installed the system without the apprentice present then left early to pick up his kid. The apprentice explained to my husband that the skilled plumber (WHO LEFT) was unfamiliar with the system, so the entire system was on bypass and he recommended we search the internet for directions!! We called another independent plumber to assess the system only to be told, IT WAS INSTALLED BACKWARDS!!!! The company was notified and their only response was they were going to send out another plumber. No reimbursement! No apologies! $1500 down the BACKWARDS drain!!!!!!! read more

$840 for clogged washing machine drain (Sudbury, MA). Called roto-rooter to fix a clogged washer drain, no other drains in the house were clogged. The guy showed up 2 hours late, and quoted me $560 to snake the line, I knew it was very high but agreed, I was in a situation where I had to get the line cleared asap, unfortunately he too realized my situation. Once he snaked the line, he proudly claimed that had no effect on the clog. He had snaked the wrong line, and then claimed there were 2 clogs, based on no evidence. This time he again wanted to snake a line not connected to washer, had to argue for 10 mins to just snake the washer line and not go looking for clogs in random pipes. He then made a claim washer line needed special tool, and his tool got beat in last job. At that point I asked him to leave, he then claimed he can snake the line, which he did and that cleared the clog. Unfortunately the whole endeavor cost me $850, and he made complete mess of my basement, that is now stinking of sewage. I had used roto-rooter a few years back, and their service was satisfactory then, so did not care to shop around. This proved to be very expensive. They are not professional plumbers, but professional exploiters. #never-roto-rooter read more

Roto-Rooter Plumbing & Water Cleanup - $850 for a clogged washing machine line - Plumbing Near Me - Worcester, Massachusetts

Unfortunately these people take advantage of homeowners. $650.00 for a clogged kitchen drain!!! Highway robbery!!

Having you tailgate behind me from Upton to School St in Whitinsville was not pleasant. You should have either passed me, or backed off.

Set up an appointment with them four days in advance. They never showed up during the scheduled time and when I called them they said they called me 4 time s and my wives phone. Neither of us had missed calls or messages. I called back and canceled after looking at Yelp and seeing the amount they charge for simple work. We will go with a local small business. I would rather give my money to someone that will show up and be professional. read more

I called RotoRooter because my new kitchen drain line was clogged, I'll review my install plumber later, and I thought since I am doing a lot of other work in this place it'll be quicker/more economical for someone else to snake the line. Turns out that Roto-Rooter will come to your house on a Sunday without any extra cost...in fact they'll come for free to give you an estimate on the work. BONUS!!!! So I asked the person on the phone what a typical kitchen snake job like mine would be, I asked 3 times mind you. Here's the skinny. The guy shows up and I show him the kitchen line and tell him the plumbing history (very brief, it's all new except the vent and line to the street). He says, "I can snake that for you right now and give you a 6-month guarantee for $399". I was like jeez that is a lot of money, is that typical? He says "We have a flat rate for this service" WHAT??? If there is a flat rate, then why didn't the guy on the call tell me it when I asked 3 TIMES? RR guy says "Well, I think they want us to get our foot in the door, because once we are in, people are likely to just say go ahead" EFF YOU ROTO-ROOTER. I asked the guy to leave. I couldn't snake the line myself which is an issue for the future, BUT, I went onto the roof, poured drano down the stink pipe, rinsed with hot water, and 7 minutes later...NO CLOG. Total repair like $8 in material maybe, some ingenuity, and 2 hours. Way less than a flat rate of $399. DO NOT CALL ROTO-ROOTER read more

So after borrowing a buddy's sewer snake and unsuccesfully clearing my blockage, I decided to call a pro. Called Waynes Drains and scheduled appointment and was given a fixed price. Then called Roto Rooter to get a price comparison, but they couldn't give me one over the phone ( strange ). So they were gonna come out for a quote between 2 and 6. I get a call at 4:30 that the technicians were running behind, ok no problem. Nobody shows, so I hit the sack. Wake up to 2 missed calls at 9:30 and 11:30 ! Really ? I end up getting a call at 10:30 that morning asking if I still need service! So, not only was she not very friendly but there wasn't even an apology. Poor communication and customer service skills. By the way Waynes drains came when they said and thoruoghly cleared all the roots out of my pipe-in less than hour read more

We had an emergency on a Sunday, and Roto Rooter sent a plumber right away with no extra charge for Sunday service. He worked for a couple of hours, but did not have the tool needed to finish the job. He set up an appointment for us for first thing Monday, and another professional came out and completed the job in a timely fashion. Both men who came were professional, and did a great job cleaning up when they were done. Not only was the work done well, but came out $100 under the estimate. Would definitely use them again, and highly recommend them. read more

Let me say the only reason i did not give them 4 stars is because of the slow communication, someone from the office would call to say the tech was on the way should be there in 45 min and he showed up about an 2 hours later...but it was a free estimate... I had a clogged main line to the sewer...eee gads! $700 aprox...The tech said someone would call us in the Morning..Morning comes and no call.. we called about `11:15 am ok so that is worth a star.... Our tech shows up looking neat, well spoken and knowlegdable. Brian M was here for a few hours, he was great! My clog is gone! Water flowing the way it was meant to! And my final bill was $466. not $700! Yea! Nice Job Roto Rooter....away went my troubles down the drain... And if I was rating Brian M I'd give him 5 stars! tech 756! Now I am going to take a long hot shower! . read more

the only reason i didnt do 5 stars is because I have nothing to compare the price to and it did seem like a lot but was definitely worth it. We had tried to snake the sink ourselves, but did not have any luck. The plumber arrived at our house on time and was very professional. He was efficient and took care of the clog in our kitchen sink quickly. It was relatively late for a week night, so we appreciated the promptness. I called Roto-Rooter in the afternoon and they were there that night to fix the problem. I would definitely recommend them. read more

The techinician came out and he was super nice and very straightforward. He explained the service thoroughly and fixed the problem. I would definetly call roto rooter again if needed. read more

Had a plumbing Emergency at my home yesterday - waste main blocked. Scheduled with them for this morning. Had to call their office after the scheduled appointment time to see what was the issue - dispatcher lied at the time and explained they were 'very backed up' with emergency calls. I get a call 30 minutes later that says they are canceling the appointment as their only technician called out - and no one else in the company was working that day. Extremely poor service, poor communication, and lack of empathy...I will no longer use any Roto Rooter Service in the future. Upton, MA read more

Figure out for yourself... My description was loud and clear on my previous review about what was needed to do. A $355- 5 minute job a flapper replacement... What a rip off. So, after their internal investigation I received this email: I apologize that you do not agree with our pricing. Our policy is to give a free estimate on site. We are a flat rate company and do not charge by the hour, but by the job. Whether said job takes one hour or five hours, it is still the same price. All of our technicians are drug tested and background screened to provide you with the safest, most reliable service possible. If you would like to discuss this further you may call me directly. Thank you, T.J. Roto-Rooter Services Company read more

Ray came promptly. He was very professional and had my drain snaked and cleaned in record time. The only problem is the "we have a fixed cost per drain". Why can't they say that over the phone? $445 to snake a bathroom sink drain is a bit heavy but I was in dire need of getting the pipe cleared. read more

Terrible experience! "24/7 service" - such a lie! Called on Thursday to get a water heater replaced, they gave me a time frame of Friday 12-4. I call on Friday morning at 11 to confirm and they said they'll be there. I get a call on Friday at 2:45 letting me know that the tech will be there in one hour, which would be perfect! Then at 4:00 I get a call saying tech will not be able to make it, no reason given. I ask to speak to manager and get completely ignored! How is it 24 hour service any day if they book appointments and continuously cancel as no shoes! They offer 10% off and reschedule for Saturday.... Guess what! Same exact thing Saturday, I call around 1:00 to confirm they're coming and get told no tech is available!! Overall wasted two days and about 7 hours of my time waiting for a tech to come! Dispatch and customer service is very rude and not professional! What am I gonna do with 20% off if my poor tenant has cold water! read more

All the snow plowing fees I have been paying has really put a damper on my monthly expenses. I was hesitant at first to pay the $375 fee for what I thought was just to snake my main drain. It turns out I had roots in my pipes and Damian was there for 2 hours to get them to "pristine" condition (his words). Well worth it and I will use them again. Good reliable plumbing technicians are a small breed and you just need to chalk it up if you are going to be a homeowner. read more

This was the second time we called up Roto-rooters. Very happy with their service. Great work Aaron and Al! They were here on time and very friendly. Only concern was price, but they did work with us a little and offered us a discount. They got the job done! Hooray for having both toilets working again! :) read more

I was in the middle of a sewer backup/flood and Roto Rooter can within 2 hours and unclogged the pipe resolving the issue.

This place is a joke awful customer service they scheduled me for 2/17/16 between 8-12 called me 20 mins before 12 and said they can't make it til Monday what a joke of a company! If I could give them 0 stars I would. Awful awful company read more

I've used them a few times(I really need to get rid of that tree). Their service was prompt. Their techs are polite and informative. If I had another problem with my drain they would be my first call. read more

My kitchen sink drain was clogged and I couldn't get it to empty. I called and they set up an appointment for the next morning and showed up when they said they would. They cleared the clog and gave me suggestions as to better proper care of the drains in the house. The cost was reasonable for the work performed. I will continue using Roto-Rooter for my plumbing needs. read more

I request a visit on their website site in the morning for a time between 2 and 4 pm. He tech was there at 2:20 and within a hour he had my problem cleared and water was flowing. Aaron did a great job and I would call them back again. read more

As having no previous experience in dealing with plumbers, I don't have much to compare our experience to. However in living in a 6 unit townhouse building and having all units water draining into my basement on a 3 day long weekend, we were desperate. We were given a window of 8a-10a and they arrived at 945a. The technician was great explaining what he thought the problem was and getting right to work. He made good use of time, cleaned up after himself and communicated through his entire time here. He sympathized with our situation and didn't pressure us to get more work done than what we needed. Thank you Tom! In Whittinsville. read more

John #2786 did a great job! Thanks to Mike as well for all his hard work and assistance!

STAY FAR FAR AWAY!!! If I could give zero stars I would! The tech was rude, argumentative, and made my tenants uncomfortable. He looked at the tub drain for about 30 seconds and told me it would be $450 to snake and clear the clog!! I hired a local guy who fixed it for $125 service call. It was a dislocated overflow trip lever...not a clog at all!! read more

Just had Ed (his U sual work is Cape Cod) in New Bedford. Great service, professional and friendly. I would recommend him.

The technician Zach was excellent, very polite and professional. The service when you call in is not very good and lacks professionalism. The service was very over priced, seem they know you are disparate and they feed off of that. However, I have to say the end result was good. read more

Our sewer pipe backed up and it wasn't clear whether the problem was inside the house or at the street level. The Roto rooter man came and stayed from 7 PM till 11 PM for the city to respond and then left after figuring out what the situation was. He gave us very good advice about how to approach the problem so that we don't incur unnecessary costs. He was very patient he was very cordial he was very sensitive and I highly recommend this company even if the cost maybe high they do respond immediately and can diagnose the problems within 15-20 minutes. We are forever indebted to the advice and patience of the Roto rooter serviceman who came and helped us and fixed the problem. We highly recommend their service! read more

Roto Rooter did a great job unclogging kitchen sink drain in 5 minutes. Professional but friendly service man. Thanks Roto Rooter!

I had a clogged drain in my bathroom tub. They Arrived at home within 2 hours of calling them. The Plumber Jack, very professional, great attitude and fixed the problem in less than an hour. would definitely recommend again! read more

I had them go fix a toilet for a toilet that did not flush correctly. They charged me $200 and didn't do anything to the toilet. When I called then back they sent someone else to inspect the problem and said it was a broken handle this time and wanted another $240. They claimed they were two separate issues, which they were not. Never I mean never use Roto-Rooter. They misdiagnosed a boiler for us too and cost us over $1,000. read more

Got a confirmed appointment 3 days earlier for Monday between 8 and 12. Waited in my house for 4 hours. Nothing. Called, and was told that they would be delayed by another 1 to 2 hours. An hour and 45 minutes later, I get a call saying that their technicians are running behind, and will not be able to make it today. After waiting for them for 6 hours to get that message, I called another plumber. The other plumber was at my house in 15 minutes........ I will never call Roto Rooter again. read more

The heavy snow this year put my sump pump under extra pressure once the melting snow turned the ground area into small creeks, so the sump pump decided to quit. The result of this failed sump pump was water in my finished basement. My call to Roto-Rooter has resulted in a new sump pump and in water removal from my basement. The plumber was friendly and professional. He arrived at the scheduled time, and the work was completed for the price that he quoted. While the price was a little higher than another serviceman who looked at the pump, I valued the professionalism and the view toward quality that the Roto-Rooter plumber demonstrated. Similarly, the water removal was done with professionalism, and the workers always arrived when scheduled. I also was impressed with the attention to quality. There was a clear desire to ensure that the job was well done. The process was explained to me thoroughly so that I understood why Roro-Rooter needed to do each part of the clean up process. I am pleased with their service and anticipate that I will be pleased with the results over the long run. ayj Granby, MA read more

Had a good experience with Gary (Tech #777). He was prompt, courteous, and cleaned up after himself. Price quoted seemed right, and he informed me ahead of time regarding permit cost if I decided to do a certain type of repair. He was knowledgeable and friendly. He also got the job done in less time than anticipated. Good experience! read more

We called Roto Rooter because our kitchen drain was clogged. We were given a window of between 3:30 and 5:30 same day service which was great, and the plumber arrived promptly and was very professional. The plumber did a fantastic job and it turned out to be a very bad clog.It took him a long time to get all of the sludge out of our pipes, but worked until the job was done and the drain was good as new. We ended up with several buckets full of sludge from the drain, so this was not your average clog. It was worse than average. I would give roto-rooter 5 stars, but the price is a little steep. It cost $475 Keeping in mind that we got same-day emergency service and the drain took several hours to clear, this certainly isn't as steep as it sounds, but it is steep enough to put roto-rooter on our list of places to use only in an emergency. read more

The company reached out and offered to come back out and finish the job. They came at a time that was convenient for me, a Saturday, and now the original problem is resolved. read more

I had a very good experience with a same-day Saturday appointment in a time frame that worked with my schedule. The technician was polite and friendly. He explained what he was doing and gave guidance about how to best maintain my drain to avoid future issues. read more