From the start the transaction was smooth. After exchanging a few messages via Yelp! it was…read moreconfirmed that A-1 Foundation Crack Repair met our needs. Andrew came out to view the issue, inspect the rest of the foundation as well as the bulkhead. He provided a couple of options to repair the foundation crack and suggested bolstering the joints between the bulkhead and foundation. The technician scheduled to do the work was very courteous and accommodating. He texted before his arrival and was very understanding when we explained we had an unexpected emergency come up. He was very informative and excellent at explaining what he had done. Thanks A-1 Foundation Crack Repair for making it a breeze to address foundation cracks.

Very friendly over the phone and in person. They explained everything they were going to do and did…read morethe job. The quote was exactly what they had given me prior to them coming to the house.

Great job.Great communication. Always got communications about what the next step was from…read more Christina and Robin. Crawlspace looks new.

Worst Contractor Experience Ever - Avoid DryZone Basement Systems / All Things Basementy…read more I had the single most egregious contractor experience of my life with DryZone Basement Systems (the local All Things Basementy provider) on my Massachusetts property. I hired them to clean out my crawlspace, which had an older vapor barrier, and upgrade it to a new vapor barrier system. Their sales pitch and materials specifically promised that the space would be thoroughly cleaned before any new material was installed. On the first day the crew began laying the new vapor barrier directly over the existing dirt, debris, and old vapor barrier without cleaning anything. I immediately stopped the project and contacted management to request a different crew that would actually do the job properly. Management promised they would send a project manager and that he would be on site the whole day on day two while the crew cleaned. What actually happened is that the project manager was only there for about 20 minutes. While the crew was supposedly cleaning out the old material, they only cleaned a small section and then covered up all the remaining old debris and old vapor barrier with the new material -- doing exactly what I had already complained about on day one and had been assured would not happen. To make matters worse, the crew spray-foamed rodent bait stations directly into the side of my house. It was obvious this was done deliberately and in a retaliatory, vindictive manner after I had complained and stopped their work. At that point I fired them. I lost my entire $6,000 deposit and had to hire another crew to rip out everything they had done. The cost to remove their improper work and start over was more than the original contract amount. I ultimately had the crawlspace properly cleaned and the vapor barrier upgrade completed correctly through the Mass Save program. This company showed zero respect for the homeowner's instructions, broke their promises about oversight, and acted dishonestly even after management got involved. I told them in no uncertain terms that they would never be allowed back on my property again. Strong recommendation: Do not use DryZone Basement Systems or any All Things Basementy contractor under any circumstances. They charge double the competition (or more) while promising quality but delivering substandard work. If you need crawlspace cleaning, vapor barrier upgrade, or encapsulation work, hire a dedicated cleanup/restoration crew separately (Servpro or equivalent) to get the space truly clean and ready, then have the new vapor barrier installed through Mass Save or a reputable local contractor. You will save yourself an enormous amount of money and avoid massive frustration. This was by far the worst contractor experience I have ever had. Learn from my mistake.

Chris did a fine job redoing a brick walkway that was mired by dips, broken curbing and an…read moreunsecured border. I would not have believed what a difference it made! All the bricks were pulled up and the highest standards used to reset and set brick. A cement curbing under the brick not only secured brick but provided a means for directing run off water. The brick was also power washed. (Unfortunately, other remodeling elsewhere created dust and dirt on brick afterwards but that will be hosed off.)

The owner will tell you anything to get your money. She is a liar and a phony. The dates you get…read moreare not even close to when the work will be done. Caveat Emptor! Anywhere but here!

I am extremely grateful for John and his crew at Tough Build Masonry for the work they work they…read moreperformed on my home. I had noticed that a support column on my porch had been leaning and buckling outward. Upon further investigating the issue it turned out that the extent of the damage was greater than appeared on the surface as the post had completely rotted through, the wall had pulled away from the deck and the foundation underneath had crumbled. Despite the amount of work involved, John remained honest and fair as he provided me with several options and worked with me and my budget to get the best result possible to meet both my expectations as well as his high standard of quality. I am beyond pleased with the final outcome! They managed to get the entire side of the porch torn down, the foundation properly repaired and then have it all rebuilt and tied back into the existing stairs and porch within just a few days. If you are in need of any masonry, carpentry or decking work I can't recommend Tough Build Masonry enough. They were honest, hard working and kept me in the loop throughout the entire process. I absolutely intend to call them in the future for any projects. Thank you, John!

Tough Build Masonry just finished replacing all the old bricks around our house and redoing our…read morepatio. They were quick to get back to us and provided an estimate when they said they world. The began work when they said they would. John and his team were a pleasure to work with. John not only listened to our ideas, but he was able to provide feedback and suggestions. His instincts are good and his design ideas a welcome addition to the planning. His crew worked hard, were always good natured. They arrived on time, and were careful of my garden. Even though there were some unanticipated issues, John and his crew worked through them. The finished job is better than I could have hoped for. Our new walk is beautiful, but the patio is really stunning and has transformed the space into something special. We have high standards for the work we have done for us. John and his crew exceeded our exceptions and we would highly recommend them.

We live at the top of a hill, and we've all heard water runs downhill so we shouldn't have a leaky…read morebasement problem, right? Ha! After watching the (ground level) window well in my front yard fill entirely with water one incredibly rainy day about three years ago when I happened to be in the "cellar," and then let go with all of the water seeping around the frame and down my wall... well I finally understood that damp & musty smell my basement always had. Btw, the spot is not directly under the window but off to the side which is why I always thought water was seeping in through the foundation on the side wall where the stain mostly is (water does move downhill haha). Pioneer Basement responded quickly, gave me several options and quotes, and made financing easy. We decided about two years ago to waterproof only part of the basement since that's the area that is usually damp. We also went with the thermal vapor wrap on that part of the wall, and added the dehumidifier which was optional but recommended. Completely solved our problem - and ended the musty scary haunted basement stink entirely. Fast forward to now. I'm again randomly in the basement (for an internet wiring issue) and notice the absolute faintest but-still-I'm-not-imagining-it damp smell. Yup, after another of the crazy rains we've had this year, and... not at a wall but once again about a foot away from another ground level basement window, a small puddle. Of course, it's at a spot without the drain, sump pump, vapor wrap we'd invested in for part of the basement. Once again, Pioneer Basement sent an estimator over within a day or two - polite, knowledgeable, and quick to deliver multiple quotes (finish the full perimeter, do a smaller portion, consider adding window enclosures to tie into the drainage system...) and financing options. This is a company that delivers a high quality critical product, with a great warranty, at a fair and equitable price. They offer exceptional customer service. Your basement will thank you for having them do your waterproofing. And you'll never need to be scared of opening that cellar door again.

Exceptionally poor, slow-to-no response in simply scheduling an appointment. Took the time off of…read morework only to receive a call just before the difficult-to-schedule appointment to inform that the appointment was cancelled, claiming the one person in the entire company who could do this work was out sick. They would not return the (steep, expensive, overpriced) deposit via the card they charged upon our request, instead saying they could send another person same-day as the appointment after all -- despite supposedly having only one staffer specializing in the particular work we had scheduled out sick (the things that make you go hmm...). Gut feeling told me not to trust their work at that point. The company being too cheap to pay the transaction fee to refund the card they charged for the deposit, instead they issued a refund check needing to be cashed at their specific bank. Absolute refusal to refund the card we paid the deposit with. We cashed the check same day, questioning whether the company had even enough cash on hand to refund us (not a joke). Instead of apologizing for the whole miserable ordeal as business and customer service etiquette would dictate, instead they demeaned us for becoming upset over some really seriously bad bad bad customer service.

Did an amazing job waterproofing my basement. Replaced a sump pump on two days notice after major…read morestorm. Sure they were super busy. Planning to hire them again to fix water issues in my garage. Big fan.

Our entire first floor was destroyed by groundwater. We thought that we needed a $20k drainage…read moresolution. Diego was able to remedy the cause by installing two wells and saved us thousands of dollars. His team replaced the damaged drywall, flooring and molding. They also were able to complete all of the electrical and painting. All work was done professionally and meticulously. It was a large, involved project, but Diego patiently walked us through all steps from start to finish. All of the staff from the electricians to painters were courteous and professional. Their attention to detail was appreciated. The entire project went very quickly and we are very pleased with the results.

We hired this company regarding masonry repairs we needed on our front porch stairs. we also agreed…read moreto have our chimney rebuilt due to excess damage which was discovered overall id definitely recommend these guys very professional. Very punctual. and great value for money.

From the owner: We are a friendly, professional and trustworthy Home Improvements company with a passion for…read moredelivering high standards at affordable prices.