We woke up without heat yesterday, and although I managed to get it to run now and then, I knew I…read moreneeded to call someone. Although it had been installed by someone else, they weren't available so I called Monroe Heating this morning after a friend recommended them, and talked to Tracy. She was very pleasant, took my information and let me know Mitch would call when he was on his way. I'm so glad I called these folks. Mitch was very professional and took care of the problem quickly. Nice guy. I will definitely use them again.

From the owner: Over 100 years ago, Trane made the decision to stand out from the crowd. To build a comfort system…read morelike no other, using uncompromising quality, innovation and reliability. Today their legacy is found in everything Trane makes, from our premium materials to industry leading technology to extensive product testing under the harshest conditions. No detail is overlooked in our quest for a system that lasts longer and does more. That's why Trane is a trusted name in keeping families comfortable. When you choose Trane, you're making a choice for a heating and cooling system manufactured by one of the nation's leading specialists in the most reliable home comfort. Independent Trane dealers value reliability as much as we do. Your independent Trane dealer knows their reputation is made at every sale, and with every installation. Therefore they are as personally invested in your comfort as you are, and take great pride in creating your perfect indoor environment. Trane dealers are some of the most highly-trained in the business, with advanced technical skills to optimize every installation and solve any issue. They have an extensive understanding of the movement and conditioning of air, and the expertise to create a perfectly balanced, ultra-efficient system for every home. So when you buy a Trane, you're getting a commitment from us to you. A commitment to service year after year, a commitment based on more than 100 years of heating and cooling expertise. It's hard to stop a Trane.

Thursday morning, a leak sprang on the pipe connecting to our hot water heater which resulted in us…read moreneeding to shut off all of the water to the first floor (and all of the hot water). I called around 8:30 a.m. The gentleman told me he needed to finish shoveling his driveway and he would be over. He made it over around 11. In less than 10 minutes he had assessed the problem but said he didn't have the parts and he would be back on Friday. We hadn't heard anything by 12:30 on Friday, so we called. He said he had an unexpected job come up but he would be here sometime that day. He didn't show up and he didn't call. We called late Friday to ask him to let us know when he thought he would be able to come. He didn't answer and he didn't call back. We assumed he wasn't going to come Saturday or Sunday. On Monday at 11 a.m. we still hadn't heard anything so we called. He said that he had another job but would get to it tomorrow. On Tuesday at 1 we called again. This time he said he has no idea what's wrong with it but he was going to come over in a few minutes to check it out. At 3:20 he still had not arrived so we called and he didn't answer. At 3:30 he called back and told us he's retired and doesn't do plumbing anymore. We tried very hard to be patient and accommodating, but we can't allow this behavior to go unreviewed.

hired them for heating and plumbing. had to beg them to come to work. had to hire another plumber…read moreto fix their plumbing installation leaks.

We are so blessed with the excellent service from all at Lanz Furnace & Fireplace! From coming out…read moreto get our fireplace ready for the winter season, to helping warm our house when we had a furnace emergency, to the amazing customer service of David coming out to quote and answer all our questions regarding an entire new install for HVAC.. Couldn't compliment the company enough, for all your HVAC , Fireplace and emergency needs. Give Lanz a call.

From the owner: When it comes to home comfort, you deserve more than just another service company. You deserve…read morecare, honesty, and quality work from people who live where you live. At our company, we’ve been helping local families stay warm in the winter and cool in the summer for over 135 years. And we’re still proudly family-owned.