It was the first time in 19 years that we had a reason to call Rufer Refrig to service our Bryant…read moreAC unit for a non-functioning selinoid unit. Emergent service was timely and very thorough, Bill was patient in answering all my questions. Thank You so much for our orginal install and carrying a Value based Bryant product.

I was doing a total remodel. Starting from scratch. I had no idea where to turn when I remembered…read moremy father always went to Rufer's. I contacted them and Bill was right on time for the appointment. I did call two others; one didn't show up at all....but he did give me a quote! Bill explained everything in great detail and in a language I could understand. He explained the different options I had not only in regard to the furnaces I could choose, but also which fuel would be best for my home. When those decisions were made, he went to work. He did a really great job. He cleaned up after himself before he left each day ... found out most contractors don't do that. I could not be happier and I recommend the company to any one who needs repairs or entire system replaced. Awesome job and great prices!

We woke up without heat yesterday, and although I managed to get it to run now and then, I knew I…read moreneeded to call someone. Although it had been installed by someone else, they weren't available so I called Monroe Heating this morning after a friend recommended them, and talked to Tracy. She was very pleasant, took my information and let me know Mitch would call when he was on his way. I'm so glad I called these folks. Mitch was very professional and took care of the problem quickly. Nice guy. I will definitely use them again.

From the owner: Over 100 years ago, Trane made the decision to stand out from the crowd. To build a comfort system…read morelike no other, using uncompromising quality, innovation and reliability. Today their legacy is found in everything Trane makes, from our premium materials to industry leading technology to extensive product testing under the harshest conditions. No detail is overlooked in our quest for a system that lasts longer and does more. That's why Trane is a trusted name in keeping families comfortable. When you choose Trane, you're making a choice for a heating and cooling system manufactured by one of the nation's leading specialists in the most reliable home comfort. Independent Trane dealers value reliability as much as we do. Your independent Trane dealer knows their reputation is made at every sale, and with every installation. Therefore they are as personally invested in your comfort as you are, and take great pride in creating your perfect indoor environment. Trane dealers are some of the most highly-trained in the business, with advanced technical skills to optimize every installation and solve any issue. They have an extensive understanding of the movement and conditioning of air, and the expertise to create a perfectly balanced, ultra-efficient system for every home. So when you buy a Trane, you're getting a commitment from us to you. A commitment to service year after year, a commitment based on more than 100 years of heating and cooling expertise. It's hard to stop a Trane.

Thursday morning, a leak sprang on the pipe connecting to our hot water heater which resulted in us…read moreneeding to shut off all of the water to the first floor (and all of the hot water). I called around 8:30 a.m. The gentleman told me he needed to finish shoveling his driveway and he would be over. He made it over around 11. In less than 10 minutes he had assessed the problem but said he didn't have the parts and he would be back on Friday. We hadn't heard anything by 12:30 on Friday, so we called. He said he had an unexpected job come up but he would be here sometime that day. He didn't show up and he didn't call. We called late Friday to ask him to let us know when he thought he would be able to come. He didn't answer and he didn't call back. We assumed he wasn't going to come Saturday or Sunday. On Monday at 11 a.m. we still hadn't heard anything so we called. He said that he had another job but would get to it tomorrow. On Tuesday at 1 we called again. This time he said he has no idea what's wrong with it but he was going to come over in a few minutes to check it out. At 3:20 he still had not arrived so we called and he didn't answer. At 3:30 he called back and told us he's retired and doesn't do plumbing anymore. We tried very hard to be patient and accommodating, but we can't allow this behavior to go unreviewed.

hired them for heating and plumbing. had to beg them to come to work. had to hire another plumber…read moreto fix their plumbing installation leaks.

There isn't a scale for how good Brandon at Block is. My…read moreneighbor is dealing with life's toughest challenges and needed service after hours far from Brandon's home. He not only came right away, he displayed great technical acumen and fixed the issue on the spot. His ability to truly care and put others needs above his was remarkable. I can say for certain that I have never met someone like Brandon and recommend him with reservation.