Ruff Craft is the best groomers in town (trust me--we've tried them all). Terry is so amazing with our dog and knows exactly what we want. Our dog loves going to get pampered by Terry, and we love when she comes home looking extra cute! 10/10 would recommend! Terry has a ton of experience because he was our favorite groomer at The Pawms. The best part about Terry's new business is that you can get in more quickly and don't have to wait weeks for a grooming appointment. I cannot recommend Terry and Ruff Craft enough! read more

Ruff Craft - Exterior shot of the building. The interior is modern and beautiful! - Pet Groomers Near Me - Birmingham, Alabama

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Ruff Craft is absolutely amazing! They did an incredible job grooming my Persian Himalayan cat. My baby came home looking fabulous and so happy. I'm really impressed with their expertise and care. Highly recommend them for all your pet grooming needs! The owner was very kind & I will be returning. read more

Unprofessional, Rude & Arrogant! I called and spoke to Terry. He was a total smart ass. I told him that I had an Old English Sheepdog that I spent over 6 hours cutting him back and removing all but a "few" little mats on his feet. He said that he didn't believe in a few mats. I told him I would have said "many" if that was the case but he only had a few. Going on to say that I could easily brush those out if he would trim Bentley and even up the jagged cut I gave him. He cut me off and said "sorry, want be able to do him!" He was rude, arrogant, unprofessional and condescending. If he didn't believe me all he had to do was say, "sure, bring him in and I'll take a look at him." Instead he questioned my sincerity, might had well called me a liar and acted hateful. It was obvious to me that he doesn't like to cater to bigger dogs and looks for the easiest way out. For all I know he may be the best groomer in town. I don't know because he didn't give me a chance to find out and did absolutely nothing to earn my business. Companies like this sometimes loses insight into the social part of running a business. They tend to be unprofessional when business is booming and they're booked up, but when things are a bit slow they sharpen their interpersonal skills and are at the mercy of the client. I see this all the time. And this is exactly what will happen to them unless he lets someone else do the booking and interacting with the client. If he's the owner that makes everything even worse. read more

This was my first time using Ruff Craft and Terry and I'm very happy! Some places the earliest opening they have can be a month or more away so I was thrilled when I called for an appointment and they fit us in within the week! Normally when I pick Celie up from the groomers she's anxious and shaking but when I walked in she trotted out from the back happy as can be! Ruff Craft made the process very quick and painless and my girl looked gorgeous after! read more

Ruff Craft - My dog's cut - Pet Groomers Near Me - Birmingham, Alabama

I checked out Ruff Craft this week in search of getting my puppy his first big chop. Terry was super helpful and walked me through creating his profile easily. Even though I was nervous for anyone to cut my baby's coat, I'm satisfied with the results I got and he even told me to look over him and let me know if there's any issues. The cherry on top was him keeping his expected pickup time exact. Looks like I've got me a new groomer! :) read more

Ruff Craft - My Puppy's First Haircut - Pet Groomers Near Me - Birmingham, Alabama

If I could give zero stars, I absolutely would. I won't get into the details as it's a family matter, but I will NEVER do business with them & Terry again. Long story short, we had an appt for our dog to get a haircut. Unfortunately, there was a family emergency (which I explained to Terry, but I won't discuss publicly) and I called to let them know & he let out a big sigh & said, "You're gonna see a charge because you cancelled under 24 hrs in advance. I explained once again our situation and he said, "We hear this allllll the time & it's really hurting our business." Terry was completely void of any sort of compassion. He clearly thought I was lying and made an excuse like some kid at college. Next I told him specifically what the family emergency was and unphased, he told me again that I will be charged. I asked him if he was serious bc I was shocked at how flippant he was and he said yes, you will be charged. Do not give Terry your business. Maybe this is naive, but if 95% of other businesses heard & understood our plight, not a single one of them would charge me & all would be understanding & compassionate. Not Terry. He gave zero shits & spoke to me unprofessionally. Don't give this guy your business. If he thought business was bad then, just wait til people read this. He had every opportunity to be a decent human being & showed his true self. read more

so, so rude. I've never met anyone with such little social skills but so much attitude. I stood at the counter for a while and he didn't say a word to me, barely looked at me, didn't ask what i wanted done for my dog, nothing. I tried helping get my dog's harness off and was very rudely told to "step back you're making things much worse". I apologized and said I was just trying to help since my dog is shy and he huffed and straight up told me "this isn't gonna work he can't come here", which not only wasted my time and gas but honestly just straight up hurt my feelings and I felt bad for my dog. Such a mean man. read more

Our pup has been seeing Terry for many years, since he was the groomer at The Pawms. Our dog is nervous around everybody, but my wife and I joke that Terry might be her best friend, because she absolutely loves going to get groomed with Terry. Terry is sweet, patient, and gentle with our dog, greeting her with a hug every time we drop her off. The quality is fantastic - after two cuts, Terry has had our dog's hair cut mastered for years. We don't even need to communicate instructions - he just knows and delivers consistently each time. Having always bounced around from groomer to groomer before we found Terry, we can't believe how consistent and superior the quality of our dog's hair cut is each time. His space is incredibly clean and modern, and I like that there never seem to be more than one or two dogs at a time in his facility, because it makes our dog much more comfortable. When I need an appointment, I just call Terry at 205-777-5509 and he fits my dog in within a few days. I can't recommend him enough! read more

Our dog has anxiety getting groomed and had some unsuccessful past experiences. She left Ruff Craft happy and perfectly groomed!! We definitely found our new regular groomer! read more