I'm moving across the country and pulled into Rock Springs late last night. To my horror, my…read moresteering was creaking and whining and I wasn't sure if I could keep going. This shop is obviously good because it's busy! They weren't able to see me immediately, BUT- Hubert at Rock Springs Auto Repair was kind enough to let me use his grease gun and stethoscope and we isolated the problem to the ball joint and got it ready to keep rolling. Thank you Hubert! You're a good guy.

We drove in from the West Coast to spend a week in Rock Springs; as soon as we got here, we noticed…read moreour truck leaking oil from the rear differential. We were pretty concerned, as we only have a few days to look around, and in Wyoming you need a good vehicle to do so. So we checked online last night at about 4:30pm which was dicey in itself because they close at 5. But we drove down there anyway to talk with them, and even as they were closing, they were able to make a spot for us this morning 8/28/25. We got there at 8am and before we could ask, Kira at the front desk offered to find us a ride back to our hotel. We gratefully accepted! The owner Rick gave us a ride and after talking for a few minutes, we felt very comfortable with both him and his establishment. He assured us that they would do everything in their power to get us back on the road as quickly as possible. Right after 9am, we got a call from them, letting us know they found the issue and would start fixing it right away. So we took a short walk around our hotel's neighborhood and not long after we came back, the phone rang again. They had fixed our truck and it was ready! It wasn't even noon yet! We were very impressed. And Rick came back to pick us up at our hotel to get our truck. Many thanks to everyone involved; Rick, Kira and shop mgr Jay, plus the mechanics who worked so efficiently to get us going again! You guys have definitely earned another customer- when we relocate out here we have about seven vehicles including two car show classics that will need maintenance. Much gratitude and respect, Cindy and Norm

Took my ATV in for service and tune up and told them 10 times to change all fuilds and filters…read more They had it for a month and rebuilt the carb changed the oil and oil filter. They did not change the fiulds in the diff or change the coolant, just topped them off. They didnt change the air or fuel filters. All this was on the work order. The person at the service desk could care less and gave me attitude. I had to have the machine and will take it to another kawasaki dealer as I was told it would be 3-4 weeks before they could get it back in. DO NOT GO Here!!!!! should be no stars

We can't recommend these guys more. Absolute champions!…read more Our van had an issue while we were passing through, and 2 other mechanics quoted us close to 1000 to fix the problem. We were on our way to Canada via San Francisco, and had very limited funds. We needed a fix that would get us to Canada, where we'd be able to afford to do the larger repair that was needed. We explained this all to Dennis, and he understood. Instead of ripping us off like the other shops wanted to, he came up with a solution that would get us safely to Canada, where he made us promise we'd have the serious repairs done ASAP. The repair was done quickly and well - and he even called us the next day to check we were okay. What a sweetheart! Honestly, if it wasn't for Dennis, we'd still be stuck in Rock Springs. So thank you Dennis!

Brian has done all my work from when I was in my 20's. Now in my 60's…read more Great service, very friendly. He always gives great advice on all repairs. Even if your a DIYer? He will advise you with his expertise from his many years of experience. Good old school shop. where everything isn't about taken you money.

Very fast turn around. Very pleased with the service. Brian and crew seem very knowledgeable. Great…read morework. THANKS

They are very friendly and welcoming. They were quite busy when I arrived but I can tell they…read moretrying to help me to the best of their ability!

Took my truck in for a front end alignment and they didn't do it said I needed front end parts most…read moreof the parts they said I needed are brand new and everything else is not bad will never go back there for anything

Was broke down driving through Rock Springs Wyoming…read more Took my diesel sprinter van to the Dodge dealership. It was there two weeks they could not figure out why it was going into limp mode no codes. Finally took it to Addicted with in minutes Jason said you got a intercooler hose leak thats why it is not throwing codes. He over nighted the parts and the next day we were up and running. Jason knows his stuffi just wished he lived in Tennesse to be our go to shop.

I'd like to say thank you for getting me fixed up on a Sunday. Had a fuel line get a crack and he…read morehappen to have one. Came and got me fixed up. Great def Recommend Jason!

Thank you so much for saving us!!! Our truck had trouble while driving cross country…read more we turned it around and thankfully found Pat and his crew! Dan immediately greeted us and was so kind! He stopped what he was doing, made us feel welcomed, and helped us right away. Pat and his son Tyler were super friendly and amazing mechanics. They had to get some parts and the truck had to stay overnight, but Pat even drove us to the nearby hotel. They got started on it right away the next morning and we were off on our road trip adventure! Thanks guys! You are all wonderful and we really appreciate it!

We were on a road trip and passing through Rock Springs when we had a thermostat failure…read more Pat's/Tyler was knowledgeable, friendly and got us back on the road in about 2 hours at a reasonable price.

This is a small family shop with a dad that is a serious gear - head. One son does the towing -…read moreexcellent service - and the other is in the shop. The shop is small and cluttered and not a place for you to hang out, but I don't need a lounge. There is a Chinese place across the street if you need to kill some time. These guys took care of us with both the tow and shop time. It was a really easy fix, that they could have charged a bundle for. Not only did they move a car that was being worked on out of the bay to take care of us quickly, but they also charged us a really small fee and found a dead short that had been bugging me. We were on the road in less than an hour.

My daughter locked my keys in the trunk of my car! Used my roadside assistance & Rizzis came out…read morequickly, got into my car pretty quick, even in the freezing cold. The man that came was professional and polite, my gloves & hat were also in the truck with my purse & keys. He didnt have an issue with me going back into the house to stay warm!

Service department, above and beyond. Excellent customer service. I was stranded due to a mistake…read moremade by another Toyota dealership in the Denver metro area. Very stressed since my car was dying in the middle of nowhere in the middle of the night. Basically, I had a broken clip on a coil after the other dealership replaced spark plugs on my Toyota about 3 weeks ago. I had no appointment, Rock Springs had to get the piece from another dealership & they completed the job that day. The service gentleman was very apologetic, sympathetic to the situation, and explained the issue well. I think I would drive to Rock Springs from Denver for my Toyota maintenance because I trust that this service department fixes things right and cares about their customers

I'm from out of state and needed an oil change for my Camry.I also asked that they throughly check…read morethe Car because I had to drive back to Florida. the service department did an excellent Job,they were very through and charged me Avery reasonable price.I highly recommend.

I never had such good service before These guys put me first…read moreI had to go on a trip So they hurry and got a radiator put in my car 5 STAR ALL THE WAY

I took my vehicle in for an estimate and was told I needed almost $5000 dollars in repairs and that…read moremy car wouldn't make it back out the the parkimg lot with the necessary repairs. Thankfully I took my car to get a second opinion and the fuel filter replaced for a total of $120 with labor. This business is the worst kind of scamming mechanics out there. I would give less than 0 stars if possible.

Amazing customer service from every single person working there. Great communication, the service…read moredepartment estimated a great price and they fixed my A/C in just a couple hours as a walk in. A special thank you to Autumn, Hector, and all the service technicians hard work. It did not go unnoticed and I'm thankful to you all.

On Friday June 26, 2026 we were 2500 miles from home towing our camper when we got a check engine…read morelight on our 2025 GMC Sierra 2500 with 51k miles (still under powertrain warranty). We called Whisler Chevrolet (they were the closest to our location), and were told to bring the vehicle by and they would check it and get us back on the road quickly. Upon arrival (11am), we were informed the service technician was on his way to lunch and would diagnose our vehicle when he got back from lunch in an hour. After some time we were told the vehicle needed a new transmission, and they had one in the shop, but were waiting for GM to approve the repair as a warranty claim. Eventually, the warranty repair was approved by GM, but we were told the repair would not be made until Monday morning because no shop work was done after hours or on weekends. We were very frustrated because we had been at the dealership for 7 hours and nothing had been done to repair our vehicle. The shop employee suggested we talk to a salesperson about trading our vehicle for a new truck (which we had only had for 4 months). She introduced us to the salesperson, and the first thing he told us was the repair amount would be subtracted from our trade-in value despite the fact it was a warranty issue (this practice hardly seems ethical). We canceled our weekend plans, rented a U-haul truck so we could tow our camper to a campground less than a mile from the dealership, and spent 3 unnecessary days in a town in which we had no interest.