Where do I begin... we booked my 6 year olds birthday party at this place beginning of May. It was supposed to be a nerf gun war party. A guy took our name, date and time 6/14/19, 6-8pm for the party and my number. He said he would have the girl call me back to take deposit. I never heard back so I called May 29th to check and make sure all was good. The girl said she did not see any reservation and they don't do parties on Friday nights... I had already passed out invites to his entire class at this point so she said she would make an exception, took down my info again and took a $50 deposit from me.
This should have been my sign...
Fast forward to day of party. I show up at an hour before, 5pm, to set up. No one is there. No staff at all. The hours on the door say open till 9pm. I walked around, tried calling the numbers on their business cards, nothing. About 530 a trainer who works there comes in but has no idea about any party so he tried to get in touch with the owner. By the time he gets in touch with him it's 540. Mind you I still had about an hour worth of set up and people were going to start to show in 20 min. And he said the owner said he didn't have any party down that they knew about. I kept my cool and asked if we could just start setting up. He said no bc they were going to be having a briefing in the room we were supposed to set up in. 5:50p he changes his mind and said he'll do his meeting somewhere else in facility and we could set up in there now. But he had no idea where the darts were that they were supposed to be providing to us. I rushed to get everything ready. People were starting to show up and I had to tell them to wait bc still didn't have darts and owner was on his way up there. About 6:10 owner shows up. Comes into room and this is where I really get upset. The guy was a JERK! I was appalled to say the least. I'm still trying to set up (I'm about 1/2 way through by now) and stops me to explain they don't have me down for the party. Goes on to explain they have three classes that night (by the way these "3 classes" never showed up) and a meeting. And he's going to give me 2 choices. Choice one: they rope off a small area for them to have their nerf gun fight and we can continue to do the party in that small space (we were supposed to have the full facility). Choice two: we can pack up and leave.
The fact that choice two was even an option blows. my. mind. !! Like I was going to look at my 6 year old and say say "sorry buddy no party for you and tell all his guest to go home" like what?!?!
Obviously I went with choice one and we made it work. I kept my cool for the sake of my child and guests and we made the best of it.
But I was so put off by his unprofessionalism, rudeness, and lack of care. This was the owner! No apology. I'm a business owner myself and can't imagine talking down to someone like that.
Icing on the cake was, as we were walking out cleaning and putting things back in our car, he says "some parents just bite off more than they can chew" insinuating we went over the top for his birthday. Sorry I got my 6 year food, balloons and cake. I didn't know that was over the top... such a jerk statement. He asked if we could collect all the darts at the end (there were 100's of them in this area). I'm 38 weeks pregnant and I asked for a broom to sweep them up given my state I would not be able to bend down. He said forget it. He'd get the girl who took my reservation to clean it up for what she did.
All in all I would NOT recommend this place for anything. After reading other reviews about lack of staff and knowledge, you can add being jerks to their resume. I'm so upset about how he talked to me and hate that he trumped my sweet baby boy's birthday. read more