Was charged the most ever ($135. and I stupidly tipped another $15) for my 2 year old Goldendoodle…read moregrooming by Ashley on Tuesday. Ashley showed little interest in our dog when we met for the first time and I should have read my dog's feelings who usually loves and trusts everyone, did not seem comfortable with her. Everything I asked for was reversed, her eye lashes were cut short, her ears were not, top of the head was trimmed - at home two days later our dog is still flinching with ear damage! How disappointed we are with this business - we will no longer buy dog and cat food- Orijins- from them and do NOT recommend this groomer or this business!

Taylor Rae is the best. Our shiba inu does not like people and does the shiva scream normally but…read morehe behaved perfect for her from start to finish. Very professional and educated us on our pups needs. Highly recommend this place!!

I have been taking my 2.5 year old golden retriever, Pippin, to Big Valley Pet Resort since he was…read more5 or 6 months old. I had a golden retriever before him, and I have never had as amazing an experience at a dog daycare, boarding, grooming, etc place as Big Valley. It is evident the staff absolutely love animals and put such care and dedication into ensuring every dog, cat, etc is not only safe, but having the bestest of times. I'm moving to the Boston area, and one of things that makes it hardest to leave Poulsbo is that Pippin is parting ways with one of his favorite places in the world. I'll forever and ever be grateful for everyone at Big Valley. I broke my leg a few summers ago and they were SO accommodating for me and Pippin, it melted my heart. Keri, Winter, Emma, Tapanga, Dayna, Nicole, Emily, Sarah, Hailey, Ava, Grace, Cal, Dylan, Megan, Keeley, Gideon, Meadow, and anyone else I missed - thank you all SO MUCH for being the best extended family for Pippin. You'll forever be part of Pippin's pack, along with all of his other furry buddies there. We love y'all, and honestly I'd recommend Big Valley Pet Resort over any other place I've been (even non pet related). They are the best, and I just hope Pippin's new place in Boston is at least almost as good :). Forever in our hearts.

After we boarded our dogs here for 20 years, they suddenly required a meet and greet after our dog…read morehad already boarded there. The meet and greet is a real hassle. First you have to bring your dog in for a daytime stay, then you have to come back for an overnight stay. And the meet and greet is good for only one year, so you have to come back and do it all over again for the same dog, which is absurd.

I regularly use another kennel near Trigger Ave but this time, I figured it would be best to try…read moreout somewhere with exercise included in the cost which happens to be the best price in town (17/day) As I pulled up to the kennel, it was pitch black, I wasn't sure I was in the right spot until I heard the various dogs barking (common for all kennels). A strong smell of pee hit me as I waited for the staff to walk over to the door. The owners seem to live next door to the kennel. You ring the door bell which buzzes over to their house next door and wait for them to walk over. The staff had no record of my reservation, even though I had called a week prior and even called and left a message 2 hours prior to dropping my dog off. Good thing they had room and it wasn't a problem. I wanted to go into the area to see where my dog would be staying but they didn't let me come in. As I followed the staff, she shut the door behind her and as she came back out she said, "we ask people to stay up front", "we don't let customers back here". Those comments did not put my mind at ease. She also chuckled when she said that the heater wasn't working too well up front. I peaked inside the kennel and saw that the dogs were kept in areas separated by chain linked fence. I couldn't see how the indoor/outdoor separation was structured. I wanted to turn back around and take my dog elsewhere, but it was too late to find somewhere last minute so I settled. Recommendations to staff: 1- Take better notes of reservations 2- Try to clean up the strong odor of urine near the entrance 3- Allow pet owners to see where their pets would be staying I have to give the benefit of the doubt and trust that their "50+ years of experience" means that it is a great place to leave my pet. However, I must say, customer service is crucial. I will write follow up/edit review when I pick up my dog. Follow up: When we picked up our dog, he smelled awful. His bedding, blanket reeked of urine. My dog's behind had yellow stains on it leading us to believe that he was sitting on urine. He was fine however. He did not have any fleas or cuts. He was well fed. The customer service was par to subpar. Lesson learned: visit where you're going to keep your pet first and don't wait till the last minute. This is fine place if all you're looking for is a place for your pet to be kept safe and to be fed. I wouldn't have any more expectations than that.

At the suggestion of a fellow islander, I took my bichon frise to be groomed at Viking Kennels…read morelast week, and the groomer did a fabulous job. My dog was groomed, happy and calm. There were no barking dogs, just a few wagging happy ones, there was a slight pee smell and everything we saw looked clean and neat. The owner lives on the same property as the kennel, as does the groomer. The door was open, the staff was friendly, but then again, we were not arriving in a last-minute dramatic manner, either. It was mid-morning on a weekday. We made our appointment previous to our arrival. This is not Seattle, and this is not an expensive "dog lounge" that caters to the neuroses and personality disorders of the dog owner. This is a small, bare-bones family business in the country within the Poulsbo city limits. They do a very good job for a very reasonable price.

Mami is a very hard working female business owner that goes above & beyond! She works so hard and…read moretruly cares about your dog. She is the sweetest & my beagle & I love her Because she is so good, Mami is busy & in demand -so book ahead if you can! Absolutely worth it & the price is very reasonable. Thank you Mami!

Mami is AWESOME. I have been taking my puggle to her for years. She loves him and he always comes…read morehome smelling fresh and super soft. Her prices are very reasonable and her skills as a groomer are top notch! She won't disappoint.

My dog get so excited when we go there. First visit after…read morepurchasing he jumped he'd first into the bag!

Great service and great products! Ok prices and very knowledgeable staff. I buy most of my high…read morequality pet food here!

Under new management. 2nd time we used them since new management. Our ECGR came home shaking his…read morehead violently while running around crying. He was very agitated and while shaking his head I saw something fly out of his ear. A dirty cotton ball! My boy hour later was still crying and running around upset. I put a finger in his other ear and found another dirty cotton ball. They've also installed a curtain so you can't see what is going on with the groomers. If the dirty cotton had stayed there he'd very likely have developed an infection. Plus they removed most of his tail fur is GONE! I asked for a tidy-up and explained what I wanted. He's got almost a shave down ! Most of the feathers on his tail are totally gone. Won't go back. The person I talked with assured me she "got it" and understood my instructions. Obviously not. They hurt my boy and ruined his gorgeous tail. Don't bother! They don't know what they're doing.

Excellent job cleaning up my Grandson Frisco! He was a…read moremess, matted hair and needed a deep grooming.

They're amazing…read more Come early in the morning ing to wash my dogs, they're fast and love my two little trou le makers.

I am embarrassed for this firm. And for the poor groomer the owner sent out today…read more 10 days ago, I submitted an online request for an appointment for my two dogs. A few days later, Aloha responded with a text message saying my request was approved, and that someone would reach out to me to schedule. Nobody did. So we took our dogs elsewhere. Today, a lovely young lady arrived in the Aloha grooming van. I felt so bad for her, having to explain that we were never notified, and that we'd already sought services elsewhere. She was so polite and apologetic. She also said, "This happens a lot." Which tells me all I need to know. To the owner: Seriously, do better! You can't just show up on a random Saturday and expect your customers to adjust to your schedule. You have to contact and CONFIRM with your customers any appointments. You could have saved yourself the cost, and your employee the embarrassment, with simple communication effort. Business is intentional, not a hobby to do casually. Figure out how to communicate better before your business ends up in the toilet. Or close down now and spare us all from the effects of your inability to provide basic customer service. Sad that I have to write this, but others need to know this happened, and happens often.

They are gentle, caring, and do a terrific cut! I have a difficult dog and he loves it here, thanks!read more

This shop was originally Looking Good Groomers and when Victoria owned it it was perfect. Then…read moreseveral ownership changes, and the service continues to decline while the rates go up. I hesitated to post this as I have brought my dogs to this groomer for over 18 years and followed from the original Seattle location to Ballard. However, after my experience this week I'm done! David H