I can't leave 0 stars or I would. I was a longtime Sportsman's Warehouse customer. A friend lives…read morein Roanoke and picks my online orders up for me and has never had an issue. This time he went to pick up an order I had sent there and he was denied - and teeated exceptionally poorly. So he called me and I called and got a very agitated reaponse because I wanted someone to pick the prder up for me - I tried to cancel the order and received pushback over the order number. Jeff tried to get me off the phone and I had to let him know I was going to get that order number and he would do it while we were on the line. Customer Service - non existent.

Best outfitter in the NRV. VERY impressed with Archery! The manager was fun to work with!read more

So impressive are these guys, I guarantee you, whatever it is you get from this shop, the…read moremanagement and staff will go completely to the nth degree to please. In the last two years, I've purchased two Spirit treadmills and a home gym by Body Solid from them. The first treadmill was a lemon, but it took awhile to suss it out. Chick Duus, the owner and Tanner Duus, the head of maintenance, completely replaced, from the manufacturer, every single part of the already brand-new treadmill. Unable to get it to work properly, they called Spirit, the manufacturer, who then provided me a brand new treadmill for absolutely nothing. They came to my house, disassembled the old one, piece by piece hauled it out, and piece by piece brought the new one in and assembled it! Same with the Body Solid gym. For all of this labor, I was charged not one penny, and these guys practically lived here in my basement for several months getting all of this together. Be absolutely sure, they are helpful, courteous, willing, capable, knowledgeable and excel in extreme diligence in making sure the customer is happy with whatever they provide! I'd buy anything from them.

This place is a cluster. Unless it all other quick and inexpensive sources have been exhausted,…read moredon't go. If you do choose to go wishing to also buy something used, double check first. The prices are different between new and used with items mixed. It is dark with loud music, on a weekend the parking lot was packed. It is really an all around bad experience.

T Mobile was professional, helpful, and solved my father in law's phone problems…read more Barnes & Noble was a wonderful place to wait. H&M as well as Old Navy were having wonderful sales!

An eclectic mix of stores, lots of potential, but I left after my first visit feeling the doom and…read moregloom. JC Penney is all but gone with the ground level resembling little more than a shell of what it must have looked like in its heyday, with a few odds and ends strewn about the edges and corners of the big open room with stickers and signs that scream "EVERYTHING MUST GO," "80% OFF," etc. I ended up here to get a uniform for my job, and how fortunate that there's a specialty scrubs store! There's Five Guys and K&W Cafeteria in one corner of the mall, and various speciality stores in between with JC on the other end. With a taekwondo club, arts & crafts shop, and Belk, I found that the few stores remaining in the space could be quite useful to a lot of people, including myself. I'm not sure about the future of the mall, but I hope it somehow continues to provide for the area residents.

First time at Fleet Feet store and was thoroughly impressed with every single detail of their…read moreoperation in Roanoke. I popped in to purchase a pair of Hoka's that were on hold for me while the n town this weekend. I came into the store not expecting much and was wowed! A huge floor space that does not served overcrowded. However a tremendous inventory of shoes, socks and other merchandise. I also picked up a few pair of Feetures socks, but they have several different brands too. I was disappointed they had few selections in Large. I found it cool that they have a 3D in sole maker. I've never seen one before. Several staff asked me for help as I browsed. I tried my shoes on with personal attention loosening the string and tying them up. I've yet to get this level of service from even my own local store at home. Checkout was smooth and I was enrolled in their rewards program. You can use the points for online purchases too! I thought the overall value of my purchase was very good. My items were quality, not cheap and I'm fine with this. Now as I travel I will look for Fleet Feet. But I feel certain Roanoke has something special going on.

Best shoe fitting experience ever!! Evan is superb. Courteous. Patient. Knowledgeable. My…read moreexperience began with foot measurement. Images of feet. Observation of my walking barefooted. Followed by thorough explanation of results. I have been customer fo nearly 16 years. Today is best service in all my visits to Fleet Feet. Evan is by far best fitter and salesperson I have experienced. Joe Booan

I am a new fisherman i know nothing about the artform. However a young man by the name of carson…read moresuggested a rod for me that worked just fine. And the little twinkle in his eye suggested much more.​

Sometimes bad things happen for the better. It's amazing how…read morea sporting goods empire came to be from the actions of the boss of an 18-year-old kid employee named Dick, who asked the kid to come up with a list of ideas for products needed to get into the fishing tackle business, and after having been presented with the kid's suggestions, calling him a dumb kid who had no idea what he was doing. After having been selected as number 4 of Yelp's Top 50 most prolific Elites of 2025, a year when I also was awarded the Yelp Triad Squad Photographer of the Year Award at their Yelpies 2025 Award Ceremony, an event that honored the highest-performing Yelp Elites, and where last year I was awarded the Yelp Triad Squad Yelper of the Year Award, I decided that this year, as an All-Star Yelp Elite, I not only wanted to be the first to discover new restaurants and businesses, and bring them to the attention of the public, but also to uncover those found in hidden paths that for one reason or another have not reached the public in its totality. And Dick's Sporting Goods in Roanoke, Virginia, is a perfect example. Just the other day a good friend of mine recommended me some comfortable HOKA Clifton 10 sneakers he had bought at this Dick's Sporting Goods store. So after finding those sneakers in their app that I had in my cellphone, I drove to their store today in my pearl white Lexus to try them on. This Dick's Sporting Goods store located next to the Valley View Mall in Roanoke, Virginia, is majestic in size to the point of being intimidating. After entering their gigantic entrance, it was like arriving to a whole new world where everything sports reigned. Absolutely everything you could think of that had to do with sports, they had in their infinite inventory very well arranged in categories throughout the store. At the end of the store, they had this relatively new and well designed open area where the sneakers department was. When I arrived, I saw a couple of tables with HOKA sneakers on display. They also had a small, easy to use computer to help customers find the perfect shoe they were looking for. But what I couldn't find was a sales associates to assist me to find the sneakers I needed. An order gentleman finally came out and didn't even greet me. I had to ask him if he could help me find the shoes I needed. He didn't seem too friendly, but he went back to get the men's HOKA Clifton 10 in black size 9 for me, in regular width and wide. He brought the two boxes and laid them on the wide bench where I was seated, not being helpful at all to put them on. I asked if he had a shoehorn and he said not at Dick's, like if I was crazy to ask that question. All the time he was ignoring me and not giving me his attention. It was the worst customer service that I had ever received anywhere, especially here that I thought was a high-end Sports category store. He looks at his watch and tells me it's his check-out time, that the other sales lady could help me. She was a bit kinder and knowledgeable but also delivered lukewarm service. After trying on the sneakers I had gone there for and feeling comfortable with them on, I walked over to the front cash register to pay for them. On my way there I saw one of the managers and asked if I could take some photos of their store for this review and he told me it was not allowed, that I had to get permission from corporate. I don't understand how a store of this nature could have employees and managers with such poor customer service skills. I guess they remain in business just because they have a well stocked store with a great variety of good quality products nicely displayed. The young gentleman in the cash register was also the same. Very serious and didn't even say thank you for shopping here. What a pitty, all the employees in this store seem to be treating their customers just as the boss of the founder treated him when he was a kid, disrespectful. I hope that corporate reads this review and takes actions in the recruitment and development of their employees, starting from their store managers and down the line. And that they listen to their customers and treat them with the respect they deserve.

Great service and information. Very personable people there! The store was impeccable and the…read moreprices were comparable to other places I heave been to!

From the owner: Roanoke Angler is the only GUIDE OWNED and OPERATED full-service fly shop in the Roanoke Valley…read more Offering high quality equipment and experienced guides.

I ran in for some hiking sneakers and they happened to have all the new, best brands. I was…read morepleasantly surprised. Took me a total of 10 minutes and I was on my way to some beautiful waterfalls nearby.

Everything about this place is great! Very affordable as well as for me getting into a hobby…read morestopping by RMA made it to where I could get quality gear without the brand new price tag.

Quality merchandise for all your outdoor and active needs. They have the brands like Patagonia,…read moreKuhl and Duck Head among others that I really appreciate for their durability. Good service by staff who assisted me. I was in the market for a vest and found a few options. The prices are steep for quality, but I tend to be ok with that. They are a large store that also has all your outdoor footwear and sock needs too! Nothing but praise for this chain store. Next time in town will return.

Walkabout Outfitter is a family-owned small business that specializes in high-quality, trusted…read morebrands of outdoor clothes, footwear, backpacking and hiking gear, as well as camping equipment and outdoors afficionado supplies. Conveniently located on Market Street in Downtown Roanoke, it is the go-to place for all Outdoor Adventurors no matter their age or level of expertise. They have a friendly and knowledgeable staff who are always available and willing to help you find the correct item depending on your needs at the moment. Besides their quality outdoorsmenship products, they offer competitive prices, as well as seasonal sales. Weather you're a local looking for an outdoors adventure in the Apalatian Trail or a tourist that are visiting to take advantage of our outdoor recreational resources, I highly recommend you give them a visit. You'll be happy that you did, and you'll be prepared with the equipment that you need for a successful journey in the outdoors.

Really happy with my purchase. The staff was easy to talk to, knowledgeable, and never made me feel…read morepressured. Great selection of kayaks too.

Great local kayak shop. Good product offering at fair prices. The guy working there is very…read morehelpful and knowledgeable.