This was a disappointing visit. Have been going to Fleet Feet for many years, both in VA and NC…read more Always great. But wanted to try the more local spot. The staff was friendly and tried to help. But their knowledge was limited. They are entirely dependent on the foot scanner, which isn't entirely accurate. Plus they don't have a lot of knowledge about the different needs of shoes for marathon running, hiking, or just day to day. I appreciate their effort but will be driving the extra miles to get to Fleet Feet.

The team here was very helpful. We spent an hour in here and I failed to get either of their names!…read moreWhen we walked in, it was just my family. But while we were there, 6 other shoppers walked in. They were able to help everyone with their needs. We had my husband fitted for some shoes. First we verified the type of runner's foot he has, then he was able to sample a few different shoes. He finally found one he liked, but he needed a wider shoe. The guys were gracious to order the shoe for him and will ship it to us. I also walked out with a new cushioned shoe - and on clearance! Now I'm ready to keep running in comfort!

Went to the Christiansburg location to buy an in-stock bike. I was told they could not sell it to…read moreme in the box. I explained I was from out of town. Didn't matter. I explained that my wife bought a bike in the box in the Roanoke store the previous week. Didn't matter. It's listed in stock and available for pick up. Didn't matter. It's right there. Didn't matter. Is this the policy because Roanoke did it. Not a policy... it's our "preference". Great, please sell me the bike. Didn't matter. Manager intimated that I wasn't being "professional" (not cursing or yelling on my part... just flabbergasted that it's this hard to hand Dicks money), and threw his staff under the bus -"I thought my employee could handle this" (I wasn't looking to be "handled" just wanted to buy a bike). He also said " I was going to offer you a discount". I explained I do not want a discount... I just want the bike so I can go riding with my wife this weekend. Didn't matter. I asked if it could be transferred to Roanoke in the box. He said that if Roanoke "wanted to get in trouble they could" and announced he had to go pick up his brother. Told him to drive safely. OK, is there another manager? 2nd manager refused to sell me the bike. Can you transfer to Roanoke? 2nd Manager (Ryan... although I don't believe this is how he spells it) said he would if it was OK with the Roanoke manager and even offered to drive it down in his personal vehicle after his shift (well done Ryan). Didn't matter because the manager in Roanoke would only do this if I picked it up at closing time. Can't I pick it up tomorrow? Only if it's "9AM sharp". But I'm out of town. Didn't matter. Roanoke manager "didn't want it on their floor". So I have to pick it up by appointment at your convenience rather than tomorrow afternoon? Didn't matter. What gives? Obviously not a liability thing- they were happy to sell me the bike in the box as long as I was willing to wait a day, go to a different city, and show up precisely when they preferred (when I was out of town). As they had told me the regional manager was coming into town and the communication seemed to oddly revolve around winning rather than selling me the bike I told the 2nd manager to give my number to the regional manager and that we could either work the issue out (wherein I simply hand someone a credit card and receive a bike) or I would just return the items purchased last week (incl. helmet, gloves, chain, vehicle rack, etc ). If I could have returned the first bike I would have (although it wasn't ridden it had been purchased over 24 hours ago). Interestingly, I was told that 24 hours was the policy but the store manager could override the policy. So the manager can override policy? Uh... OK. Having spent an hour and a half of my life attempting to buy an in-stock item, my desire to attempt to assist a third manager in a second store to understand this incredibly flawed internal logic had vanished. No call from the district manager yet so in the end I returned the above items to the Roanoke store as bike accessories do me no good without a bike. Despite my best efforts, and an hour and a half of my life, I could not hand anyone at Dicks my money today. Weird.

They don't sell ammo or guns anymore so this place is just an overpriced clothing store. If I need…read more$80 sweatpants I know where to come. Besides the customer service here always sucked but I sucked it up cuz they sold guns and ammo. Waste of time!

This is my go to place for hokie merchandise. Prices are better then book store and quality is…read morebetter. They have a lot of name brand stuff including tommy Bahama.

I'm the first to review Alumni Hall and rate it 5 stars, but I sure won't be the last! I used to be…read morean evangelical Campus Emporium follower (and CE is awesome) but now I'm a born-again Alumni Hall follower. They have several Hokie unique shirts that the other shops don't have. The prices are very reasonable too. Will be back!

Great selection and many top rated brands. They are always ready to check other stores if they are…read moreout of your size. We did quite a bit of shopping here for Christmas gifts.

Great local atmosphere shop. They have great gear for my…read moreneeds; hiking. Andrew, the assistant manager and floor employee has a lot of incite to hiking, and provided me a lot of recommendations and tips to help me with my purchases. Do not buy your stuff online. Come to the store, get one-on-one assistance and recommendations from a professional, and make your purchase. Support this local businesses, and you will continue to have expert advise and the ability to try on things before you buy.

Awesome service! Went with my daughter to buy a pair of shoes for her job at a theme park. We were…read moregreeted enthusiastically and were asked what we needed. The young lady asked a few questions and found the perfect pair of shoes and sold us 2 dozen pairs of socks as well. I thanked her for the great service, she thanked me for our business