I've probably driven by Runners HI close to a million times and have seen them advertise a "Tuesday Run". I've always been curious about joining them but kept on driving because I didn't think I was a strong enough runner but, more so, because I've seen the people who participate in these runs standing outside the store and, let me tell you, they look like serious runners! Thanks to a friend who also wanted to try the group out, I finally got up the nerve to join this group; so we went last Tuesday to join them. *Remember, you have to bring an ID with you to show the guards at the Ford Island Bridge so you can cross. On Tuesday, I got there a little earlier than my friends and went into the store to sign in, which is what I thought you had to do, but as I learned, later, isn't necessary; everyone seems to just hang around both in and outside of the store while they wait to start their run. As I waited for my friends to arrive, I was approached by a man named, Les, who saw my "NEWBIE" sign written across my forehead, and introduced himself. Although Les says he's not inn charge of the Tuesday group, he, apparently, is on the welcoming committee. Les was really nice and gave me and my friends some tips on how the group operates and other housekeeping items. On a side note, just as I predicted, many of these runners have done multiple marathons and have traveled the country to do runs; Les himself just did his 100th marathon. Despite these intimidating factors, Les reassured us that the runners were of all abilities. Generally speaking the group meets at 5:30p.m. but on the day I went I learned that they go out as early as 5:15p.m.; typically the slower runners, which would be me, head out earlier. You can run as fast and/or slow as you want and run for as long as you want depending on your mood. If you do the entire run, it's 7 miles but, as Les pointed out, there are various areas where you can turn around and shorten your run. So, my friends and I started out together and quickly disbanded due to varying abilities so I ran the bridge portion of the run, solo. After I got to Ford Island, Les offered to run with me so he and I, and another lady, ran for 6 miles together; this was nice as it gave me a chance to run with someone and talk story, which is really why I wanted to participate in the group; running is really an individual sport so it can get kind of lonely if none of your friends like to run and you have to go by yourself. At the end of the run, everyone gets together back at the store and socializes; they bring a potluck item to share. We didn't stay as my friends and I were off to go work out some more; yes, 6 miles and then zumba. I went again, for a second time, this past Tuesday and met up with my friend. I was running late so we had to try and catch up with the group but never did, so ran on our own and then, eventually, I ran on my own. Granted, I've only gone running with this group 2x but the drawback to me is that I'm joining the group for camaraderie but end up running by myself, which happened this week. I'm not sure if it's because I was running late, they're faster or some other reason but I wish I felt more a part of the group, which may be partly because I'm new, haven't taken much initiative to meet some of the other runners and haven't stayed after to partake in the potluck. Either way, I'm glad I tried out the group; the run is relatively flat and the scenery is nice read more

Very attentive and well informed staff! They are very patient and are willing to explain the dynamics behind specific shoe designs for beginner runners and are more than willing to help identify and correct issues you may be experiencing. 10/10 will go back! read more

Runner's HI is definitely the place to go for all sporting goods. Employees here definitely know what they're doing and talking about when it comes to looking for help on something the average Joe doesn't know about. I run track for my high school and was in search for racing cleats, but had no idea what was "good" for m. I was seated right away and had my questions answered right away. Although I didn't find the exact cleats I was looking for, I was thankful for them for pointing me in the right direction. Well done, Runner's HI! read more

I didn't even know this place existed until today! Went to the Running Room on Kapahulu first... but they were out of stock of almost every shoe I wanted to try in my size! So the sales girl (who was NOT helpful in the least bit - I prefer the guys who work there) suggested I check out Runner's HI. So, I made the trek to Aiea and I'm sooooo glad I did! The store is tiny but the guys there were so helpful. He really took the time to check my feet, measure, and analyze how I run. And then he chose shoes that would work for me. Didn't feel rushed, didn't feel pressured, it was an awesome experience! Lots of parking in the parking lot in front. Great place to go for runners who need some personalized help/service in finding good running shoes! read more

Ah, running stores are few and far between over here. But this is the best one by far. I have been here a couple times and they are awesome when it come to helping out on anything. I recently purchased 2 pairs of running shoes here and they are so comfortable. Then today called another running store trying to find a recovery drink mix but they did not have it. So then I came here and of course they had it and not only that they had a couple different brands and were very helpful in giving their own opinions. I WILL DEFINITELY be back here. Awesome store!! read more

Sigh...this was a tough one to write. Truly, my experiences here have been hit or miss. If I rated on the hit days, 4-5 stars. If I rated on the miss, 1-2 stars. So I'm settling for the medium, the average of all my experiences. I used to be a runner. I'm trying to start back up, but I have a jacked-up foot that prevents me from doing too many races. Nevertheless, I like to think that I still am ;) and I try to do at least one race every month. When I first moved to Oahu for good in 2010 (parents lived here since 2002), this was actually one of the first stores I visited. I wanted to get back into running and every runner needs the perfect running shoe. The young gentleman that helped me that day almost 6 years ago was younger, caucasian, and had curly hair. He was very attentive to my needs, measured my foot, watched my stride, and recommended a pair of Brooks that I fell in love with. Because he noticed something about my feet, he also led me to a pair of hiking shoes that would actually be used as my work shoes for the next 5 years (until they literally fell apart). All in all, I left the store that day with 4 pairs of shoes: one pair of running, one pair of hiking, and 2 Vibrams. That guy wasn't just a salesperson, he was a people-person and he made my first experience at Runners HI amazing. That's the last time I had such an experience. Okay, so I guess this was the only "hit". Every time since then, from the moment I walk in to the minute I leave, I feel like I am invisible. Yes, I am a lot heavier now than when I was a "runner", so does that rule me out as a serious runner, or someone in need of actual customer service? Apparently so. This might make some people angry, but the worst customer service I receive comes from the owner himself. Their shoe selection is actually quite small compared to the likes of Runners Route and The Running Room. I try not to make my reviews too negative so I will stop there. But I'll end on a few tidbits that have probably been mentioned before: *ample parking in the lot shared with Go Bananas (the business they share a building with), Dixie Grill, and Whiskey Dix *at least every time I've purchased anything, there doesn't seem to be sales tax on shoes. The prices are as is. *they were nice enough to serve as the packet pick-up location for a number of races *they offer weekly running groups, just check their boards! Yelp Challenge #28/100 read more

I came here based on it's five star rating by most of it's happy customers. It was an interesting experience for me. From the moment I walked in i was forewarned by the friendly employee in an almost quirky manner "as you can see our wall of shoes is empty". I found this to be a very interesting coming from a business whose business is sales. He did offer a lot of his expertise but nothing in the nature of what i was looking for. I suppose i'll have to agree with Yelper Veronica L., they must be "hit or miss" and I definitely missed that day. As a routine runner and someone who likes a good quality item and sales experience I will not be returning anytime soon. However, I DID notice, they have an array of goods available to runners and swimmers, and maybe triathletes alike.Give it a try, maybe you'll have better luck than I will. read more

Bought walking/ running shoes, staff very professional good service, a bit pricey but worth it. Then insoles are must if you have plantar factitious. Bought the Sunbrella there, the personal size is $40.00 but it has a lifetime warranty, they are located on Oahu, took our worn out one to them and they exchanged it... then returned the unused one back to Runners's HI, no problem to return. read more

Came in half an hour before closing and still took the time to fit me for the right pair. Explained the difference between shoes and what would be best for my needs. Going to a store in the mall and just trying on shoes is one thing. Coming here and actually getting fit for shoes based on the way your feet move is way better. No additional charge for lending you advice and measuring your feet. Prices are very competitive and they also offer military discount. Great selection and most of all the service is top notch! read more

The staff member (can't remember who) who helped me was very helpful and had a few recommendations based on my needs that I told him about. He measured my foot to make sure I was getting the right shoe size and had me try on several pairs. Had to give it four stars only because the shoes didn't work out for me. read more

Great store if you're looking for serious running duds. They watch you walk and size you up for the perfect shoe. I was very happy with the service my husband and I received. They also offer a 10% military discount, which actually saved us money vs. going to other big name stores... support local. read more

If you are looking for a new set of running shoes then this is the place to go! I made a mistake shopping at the PX. At Runners HI they sized me and gave me options. The services were perfect. There was someone there with me the whole time to answer any questions and make sure I picked the right shoe. Only down fall is that I felt the prices were a bit steep. But atleast I know I'm get the best running shoe for me. read more

Great shoes. Great running gears. Great customer service. The guys here are always so welcoming and helpful no matter what. They greet you with a smile whenever u walk in and always offer excellent help. They will sit down and talk to you about whatever questions you might have. They are very knowledgable about their job. I come here all the time to buy my favorite pair of shoes Brooks.. read more

Amazing customer service!!!! The guys here know their product and will suggest multiple shoes that will work with your feet! Came in looking for a new pair of shoes and walked away with happy feet! Will be coming to them again! read more

This is a great place to go if you're in need of new running shoes. The customer service and expertise at this store is so much better then your typical sports store in a mall. They gave me 5 options of shoes that fit my style of running, talking me through each shoe as I tried them on. I eventually settled with a pair of Mizuno's. They offer military discount. So if you need a pair of running shoes and you're not sure what you are doing this is the store to go to! read more

These folks are the best at fitting you for a running shoe. Whether you are experienced or novice, they are helpful and patient. There is a student and a military discount, so bring your ID. Usually parking is fine, but there is extra parking behind Dixie Grill. read more

Thank you for saving my foot and marathon training! I had been struggling to get going again after having plantar issues with my left foot. When I was healing, I started looking for new shoes. I did quite a bit of research for the best running shoe for people with that problem and bought two supportive shoes (a sacuony and a mizuno). After my left foot healed, I began running again. It didn't take me long to realize there was a problem. Both shoes were causing a lot of pain in my right foot. I was beginning to doubt that I would be able to start training for the marathon. The Saucony were very hard to run in because I felt like I had to force my foot to land at every footfall. It was correcting a pronation problem that I didn't have a pronation problem. Enter James at Runners' HI. HE spent a lot of time with me, my shoes, and my feet. It turns out that I didn't need supportive shoes at all. He suggested a pair of Altra Torin 2.0 s so my foot would be able to land and push off without being hindered by a shoe. I have run 8 miles in them this week and I feel like a whole new person. My runs feel solid and happy again. The pain is gone. This will be the only place where I purchase running shoes in the future. read more

Ok this place is well worth the visit due to the customer service they provide. These guys know their shoes inside and out, are very comfortable letting you try the shoes out in the lot for a bit if needed, and are extremely friendly. The set up is interesting but cozy ( I think). It is not like those "fancy" shoe stores you find around the island, but why would you want to go to a fancy place with kids that know nothing about the item they're selling, while these guys in Runner's HI are on point? So ultimately, you pay for quality service and shoes you wont have to return. Because I assure you, the shoes you get in their store, will fit your needs. read more

I will run with holes in my shoes before I go back to this store. They were not helpful at all and actually acted like they were inconvenienced that I was there. I won't be back. Thanks for nothing. read more

We've purchased probably a dozen pairs of running shoes here over the years and normally the staff is really helpful and engaged. But the last couple times they've been aloof and less friendly. Today was really awful -- yes, they were busy and helping multiple customers. That doesn't bother me at all because I'm always happy to see local businesses thrive. But they were dismissive of my questions and seemed otherwise ambivalent about whether we purchased anything or not. We did not and won't be back. read more

i remember back in high school when i needed some racing shoes for xc. sports authority was fresh out so i came here and runners hi saved the day. in the past, ive always just bought my running shoes online, but last year i decided that i wanted to try out these five finger running shoes. since their sizing is all weird, i went in to get sized up. the staff was friendly. prices were reasonable. i walked out happy. idk if five fingers are still in high demand now days, but they do a good job of updating their website when shipments come in. read more

I have been here twice and I haven't been disappointed yet. The staff is very knowledgeable about what kind of running shoes would fit your needs. I went with my sister the first time and the sales person brought out completely different shoes for each of us since we had different needs. They measured our feet at watched how we walked to determine if our feet pronated before brining out the shoes. With this in mind, I went back recently to buy a new pair of running shoes and got the same type of service. I was able to find a shoe that fit well and had aspects that matched my running needs. I would recommend this store to anyone looking for good running shoes. They did say the rail project is adversely affecting business so definitely help support this store. It's so worth it. They also have a running group that meets Tues & Thurs at 5:30 to run from the store to Ford Island. Something I might try out soon. read more

Just bought new running shoes and the guy who helped me was wonderful. He took the time to find out about my lifestyle and how I would use the shoes, and offered several different options. Not only was he very knowledgeable, more importantly, he was super nice. Makes me feel good to buy from people like that, especially when you're getting something fairly pricey. And it's nice to support a long-time local business. I love my new Brooks! read more

Awesome! Lots of great selection for running shoes. Plus military discount. Very polite service.

I cannot say enough great things about Ray, Travis and all the guys at Runner's HI. This is a small, locally owned and run store. They treat everyone with respect no matter what your running experience or level is. The guys are incredibly knowledgeable about all if their products and will work with you to find the right shoes. I love that the store supports many local races throughout the year. The Tuesday night running group is great and eventually everyone becomes part of the Runner's HI Ohana. If you need new shoes, running fuel or just want to talk story, check out this place. read more

Great customer service. They really take the time to observe your gait. Within just a few steps, the gentleman helping me said i have overpronation. He brought out several shoes for me to try on and even let me jog around outside. They have a lot of staff willing to help. I waited just a few minutes until they were ready to consult with me. read more

Just bought shoes for my daughter and I from Ray. It is my third pair and I have always been happy with my purchase. Ray and his staff are so professional and friendly I only shop her for my whole ohana. read more

Amazing little shop! This was my first time truly investing in a good pair of running shoes. I suffer from painful arches and knee pain. The guys at the shop took their time assisting me and offered. Great military discount at the end. Well worth the visit! The accessories are a little expensive but the shoes are a great deal! read more

Great store for running gear and probably my favorite on island. Really nice staff and they are very knowledgeable of and involved in running events in HI. They have a great selection of the some of the best running gear and they offer discounts to military service members which is great. My only gripe is that they have limited floor space and don't always carry xxl sizes. I love the fact that they let you go on a test run to see if you like the shoes. read more

I decided to go here based on their reviews and I was not disappointed. The sales representative was very knowledgeable of the different type of running shoes they had in stock. He brought out a couple of shoes to try out and do a test run in. I was able to find a the right shoe for me, and I'm a pretty excited to run in my new kicks I picked up. read more

Great Service and good selection of running shoes! Very knowledgeable staff brought out numerous shoes for me try so I can feel the difference. I will definitely return. read more

Great running store. I've recently started a dedicated running program. The staff will assess you, size you, and put you in the shoe best for you. Prices are comparable for other places on the island. The supplements are plentiful and well priced, too. Even when compared to online resources. And they have a good selection of clothing and running gear. A friendly, knowledgeable staff round it out. read more

James helped me pick out some shoes since I have plantar fasciitis. He was so friendly and knowledgable. He kept asking if I had any questions and let me know I can call anytime! Runners hi made me feel so comfortable. Thank You! read more

I had seen the store many of times as i live in Pearl City. Never been in it because it wasn't convenient. It really is a great place. I regret not finding it earlier. After several months of pain, being to the doctors for it, and not knowing what it was. There was a young gentleman that helped me find the right shoes for my feet. He was clear that he wasn't a medical professional, but his expertise in shoes helped me get relief. Just because they say Nike, Adidas, UnderArmour, doesn't mean its a good shoe. The fit got to be right, and i didn't get that kind of service from the bigbox shoe stores. The relief was almost instantaneous. I will definitely go back. read more

I had to get new shoes because my current ones had its fair share of miles but that particular style is no longer being made. James helped me out and was very very patient with me and all my questions. They even let you take the shoes outside to run AND you can purchase the shoe to test out on a treadmill at home or at the gym to make sure it's still the right match.... 30 day return policy as long as it's in sellable condition. read more

I came here in the past to inquire about renting paddle boards, but the best reason for me to come here is the wide shoes! I got me a pair last year and it was all I wore, little pricy but worth it, and customer service is always good, Cynthia helped me this time, and there were three others she was helping at the same time but we were all taken care of. This place is awesome for anyone looking to find shoes for more support or natural running. Everything seems to be available in wide also. Make sure you have at least $100-$150 to spend on shoes. read more

Great staff; very knowledgeable. Outstanding selection of the latest styles. Had the only pair of New Balance Minimus trail shoes for my son on the entire island of Oahu. All others failed! Runners Hi came thru! Solid selection of running attire, gel bottles, socks, etc. Highly recommended for both the beginning as well as serious runner. Relaxed, mellow atmosphere. read more

Purchased my first pair of "real" running shoes yesterday. Was greeted and helped immediately. Just finished breaking in my Mizuno's and could not be more happy! Staff was awesome. From watching me walk, to sizing my length and width of foot, they were professional, understanding, and kind. They also took the time to talk to be about mileage and training for my first marathon in December. Recommended various training groups. Prize range of shoes definitely comparable to any other quality running shoe. Not military, so I couldn't use the discount. Will return in a few months when I need a new pair. I had 4 of my kids in tow with me and the staff treated them kindly/respectfully. read more

I am not a runner, but I needed five finger vibram shoes for my workouts and hikes. I went to Runner's Room in town and the guy wouldn't even talk to me, just shoved the shoes at me and left. Then I went to Runner's HI. The guy was asking questions about what I was going to do with them, we kept talking about the different functions of the different styles, nothing was feeling quite right, and then he had the idea of me trying a men's shoe. Fit perfect! He encouraged me to walk around for a long time and really get the feel. He also encouraged me to wear them at home, and gave me the safety warning about not going out and doing your usual the first days you are wearing them. Very helpful and thoughtful. And here I sit with my new shoes on. read more

The best running show store on the island. Customer service was the best they take time out to help you from start to finish I would recommend this store to anyone looking for the perfect running shoe to fit them perfectly..... read more