As a customer of ARCE Heating and AC since 2018 who has invested thousands of dollars in their…read moreservices, I feel obligated to warn others about their unprofessional conduct and disregard for customer commitments. After years of them persistently promoting their maintenance plan, we finally signed up last year, believing it would ensure priority service and regular system care. How wrong we were. ARCE cancelled my long-scheduled maintenance appointment with just 24 hours' notice, citing a need to prioritize emergency no-AC calls. This cancellation came despite the appointment being made 6 weeks in advance and my having adjusted my work schedule to accommodate it. When I offered to reschedule to the following week - though inconvenient - they insisted they could only schedule during July 4th week, knowing I had already informed them I would be out of town. I was surprised by their inflexibility and unwillingness to work with my schedule, even when I tried to be accommodating. What's particularly frustrating is that regular maintenance is essential for preventing AC failures during peak summer months. By pushing my maintenance appointment to July, they're essentially creating a situation where my system could potentially fail during the hottest part of the year - exactly when emergency service would be most difficult to obtain. One can't help but wonder if this is intentional, as emergency repairs are far more profitable than routine maintenance. If they consistently prioritize emergency calls over their maintenance plan customers, why even offer a maintenance plan? The professionalism of their Operations Manager, Jacqueline, was very disappointing. She failed to call as promised, leaving me waiting for hours throughout the day. When a response finally came, it was just a dismissive text. After questioning when I would receive a call, I was told they were too busy and their only solution was to cancel my prepaid maintenance membership and issue a refund if I couldn't accommodate their last-minute schedule change. The refusal to even have a phone conversation about the situation insinuated that I, as a long-term customer, wasn't even worth a few minutes of their time for a proper discussion - even if the outcome wouldn't have changed. Talking to your customers is typically a basic professional courtesy. For anyone considering ARCE's services: be aware that scheduled maintenance appointments apparently mean nothing to them, and they'll cancel with minimal notice regardless of your schedule or loyalty as a customer. Save yourself the frustration and find a company that actually values their customers' time and honors their commitments. Update: In response to the business owner's reply: I want to make it clear that at no point was I "combative." I remained respectful throughout my communications, even when faced with last-minute cancellations and a refusal to even discuss other options than the one option they provided. Regarding their mention of "privacy boundaries," I have not violated any laws by sharing text message correspondence. In South Carolina, it is entirely legal to share written communications I was part of--particularly when done to clarify facts and protect against misleading claims. I shared these messages to provide transparency and defend myself from the company's attempt to discredit my experience. The fact that they responded with veiled legal threats instead of accountability is deeply disappointing and says more about their customer service than anything else. Any further threats from this company will result in me escalating the matter as well.

Charli came out on time, was professional, and did a thorough maintenance check on my system. He…read moreexplained everything clearly and made sure everything was running properly before he left. I appreciate the honest and friendly service.

Russell and his crew did a great job on my kitchen cabinets.. each day the kitchen was swept and…read moreall tools were gathered to make the experience as efficient as possible..would highly recommend this company and very pleased with how it all turned out..

From the owner: We provide a full consultation to explain available options so that you can choose the service…read morethat’s right for your home. We strive to meet your project's needs and save you the time! RSI Paint has created a reliable system for interior painting to ensure the interior of your house is painted using the best quality materials always ensuring the quality of the work. There will be no mess, no streaks, and an even coat of interior paint all throughout your home. Our team guarantees that your home will be taken care of with the utmost care and 100% satisfaction.

From the owner: Timber Creek Services has over 22 years owner experience in the industry. We offer an honest answer…read moreto your HVAC needs. Not everyone needs to be sold, but we provide the answer you need to get your homes climate to the optimal level desired. We specialize in AC repairs, installations, HVAC installations, HVAC Maintenance, cooling systems, and seasonal HVAC Maintenance. Give us a call today!

Lee of Duct Pros was so efficient and thorough to get our air duct cleaned. Strongly recommend Duct…read morePros. Alice

From the owner: Keeping your air ducts cleaned should be a priority. Dirty ducts can cause allergies and other…read moreissues. Can about our special air duct and dryer vent cleaning 704-670-4544 Call about our 299 special

Black Label fence came out and did a great job on my fence at an affordable price. Wilton is easy…read moreto deal with, very informative and does what he says he will do. I would definitely use again and recommend!

Black Label came in and took care of our fence repair and new gate needs. The work is top quality,…read moreservice is fast and professional and the price is right!

I had a leak in our roof and panicked trying to find a reputable contractor and company. From start…read moreto finish Elite Roof and Solar was the best decision I've ever made! Jake Jerles met with me and went over everything. Within a month after insurance finally approved our roof was scheduled and replaced. The process was seamless. They showed up and did a beautiful job! They are true master craftsmen and master Elite contractors! From scheduling to installation they were on it ! Truly can't say enough about how great this experience was! If you need a new roof ... This is the company to call !

We had a wonderful experience from the moment we spoke with Kyle to the time the roof was repaired…read morewith Adam. Kyle was knowledgeable, professional, honest (with no upsell), listened to our concerns and provided solutions that would work for us. Adam did awesome work, even pointed out an issue that could have potentially grown into a big one! It was one of the hottest days in Charlotte and he worked nonstop to get the job done! Scheduling was quick and smooth. We highly recommend Elite roofing, you can see that they strive for perfection and customer service!

We have nothing but the best things to say about Paul's recent work at our home. He replaced a…read moresignificant amount of exterior trim and siding (even rebuilt one particularly bad area from scratch) and installed new porch and storm doors ...which he helped us pick out and they look amazing. His craftsmanship is very detailed and he does beautiful work. Pricing is reasonable and transparent. His communication couldn't have been better and he accomplished everything he said he would do on each day of this multi-day project. Paul is genuinely kind and helpful and goes above-and-beyond on everything. Can't say enough good things. We will certainly be calling him again and referring him to our friends and family.

From the owner: Projects Galore is a family owned business operating in 2 locations, The Greater Charlotte, NC area…read moreand in Prescott, AZ . We specialize in home maintenance of any size and we enjoy being a part of the home transformation process. We are hardworking and strive in providing excellent customer service for all of our clients…We even return our phone calls. We encourage you to review our company’s google reviews to see first hand what other clients are saying about our workmanship. We look forward to serving you on your next project

Had negotiated a price ove a month ago. When Landon came back and was only able to do some of the…read morepreviously listed work, I paid more than I was previously quoted. We negotiated and Landon was MORE than fair with the resolution! Will recommend him to anyone!! Great work, professional, and very personable!

From the owner: At LLA Landscaping, we offer a wide range of services to keep your property looking its best. Our…read moreteam specializes in lawn care, leaf cleanup, gutter cleaning, debris removal, and junk removal—plus much more. We’re committed to delivering quality work, fair pricing, and outstanding customer service every time. Let us handle your outdoor needs so you can enjoy a beautiful, stress-free yard!