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    Russ Darrow Metro Mazda

    3.0 (2 reviews)
    Open 7:00 am - 6:00 pm

    Services - Russ Darrow Metro Mazda

    Routine automotive maintenance

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    4 months ago

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    Russ Darrow Honda

    Russ Darrow Honda

    (120 reviews)

    Heritage Heights

    I'd like to acknowledge Maggie in the Service Department. I met up with Maggie when I was…read moredirected to Russ Darrow Honda in Milwaukee's Auto Mall. I was going to use again the sister Russ Darrow Dodge dealership there for an auto emissions State test. The previous Sate test there was a very good experience, so I went there. Unfortunately, there was a tech glitz, so I was directed to the nearby Russ Darrow Honda store. Maggie took charge of the process upon my arrival at that sister store. She was on the ball, very competent, and swift in getting all done. It was a 5 star experience. I'll be certainly looking at that dealership or a Russ Darrow other dealership for future car buying and repair service. -- Mike Bjordal, Milwaukee

    Unprofessional staff, hostile work environment, and unreasonable lease quotes…read more​I had a deeply disappointing experience at Russ Darrow Honda. While my primary salesperson was trying her best to assist me, the overall dealership environment was extremely toxic and hostile. ​Unprofessional Staff Conduct: Another sales associate snapped directly at my salesperson in front of me, loudly complaining, "I'm just one person, they'll have to call back." Later, that same associate walked past me mumbling expletives about how tired he was of his coworkers. ​Lack of Cooperation: When my salesperson attempted to hand my trade-in keys to the appraiser--saying "Here you go" four separate times while walking right past him--the appraiser completely ignored her and walked off. ​Insulting Financing Quotes: Despite having a credit score over 700, Honda Leasing/Financing treated me as if my score were in the 400s-500s, quoting me an unreasonable monthly payment of $800 to nearly $1,000 for a Honda HR-V. ​Standing by while staff treated my salesperson so disrespectfully created an uncomfortable, hostile atmosphere. Combined with the unreasonable financing quotes despite my strong credit, I will not be doing business here.

    Russ Darrow Metro Mazda - autorepair - Updated August 2026

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