This guy named Roger called me after via text message to call me now. I gave him my information to…read morereceive T Mobile internet product. I told him I do not go anywhere because of the viruses, so if I needed help to set it up, what is the number to call? He gave me the number and as soon as I signed for it from UPS, I began to set it up. I called the number given on 25 October 2022 and was on the phone from about 1:15 to 7:45 PM, EST. NOT one representative and/or supposedly supervisor was able to get me connected to T-Mobile. I then reconnected my previous Wi-Fi/internet and was back on just like that. I called T-Mobile on 27 October 2022 because of the difficulty I experienced on 25 October 2022 and told them to come and get their mess via UPS and to cancel/delete EVERYTHING (my bank information, name, address, etc.) and do NOT attempt to debit nothing from my account. I was on the phone for over an hour to explain to (Jean) what I wanted to happen. I eventually got a reference number for cancellation. T-Mobile is NOT A COMPANY TO DO BUSINESS WITH AT ALL. THEY DO NOT TELL YOU THE TRUTH AND THEY ARE RUDE AND THEY DON'T UNDERSTAND ENGLISH FLUENTLY. Jean TOLD ME SHE WOULD HAVE TO DISCONNECT THIS CALL BECAUSE I WAS DISCRIMINATING AGAINST HER. I TOLD HER BECAUSE I SAID I DID NOT UNDERSTAND WHAT SHE SAID TIMES TWO IS NOT DISCRIMINATION. I DIDN'T UNDERSTAND BECAUSE EVIDENTLY YOU DO NOT UNDERSTAND ENGLISH FLUENTLY IS THE RREASON, I AM UNABLE TO UNDERSTAND WHAT YOU ARE SAYING. Eventually I got the cancellation reference number and reiterated that T-Mobile needed to have UPS to pick their product. I received emails that I would need to print out and contact UPS. I don't know what part of I don't have a printer and I am NOT going anywhere T-Mobile representatives they don't understand. The worst of the worst service EVER, hands down. In box ready for UPS pickup (T-Mobile).

There was a girl named jasmine she was helpful !! But she acted like she didn't want to be there…read moreand it was awkward to even just stand there no instructions on when to swipe the card or anything but I asked questions and she either shook her had yes or no

T-Mobile is a total RIP off too much for me to go into. But notes are not kept up. I purchased a…read more45.00 screen protector which I said I was going through Amazon but was convinced to buy theirs. It was not put on correctly it comes off super easy. Less than 24hours later I call to let them know its cracked it's nothing the store can do smh...no refund no nothing

I would like to know why if you are single why does it cost you literally twice as much for phone…read moreserve than if you had the family plan? Is this even legal. I mean it seems to me that they are discriminating against sinal people. Other phone networks can charge $30-$40 but T-Mobile charges $50-60 For 2 GB!

Manager and staff were extremely helpful and patient. Made me feel welcome. Yes the introduced…read moreproducts but products that I was actually interested in. This is my preference of Verizon stores in Columbus, Georgia, by far.

Terrible Service cuts in and out all the time, as well as constant lies about billing and military…read morediscounts, aren't as they promise, we completely regret ever switching to them. Looking for other options.

I'm giving five starts simply for the gentleman that helped us with getting a new phone. He was…read morepatient, kind, and very thorough making sure we were taken care of on our visit here. I did see other customers come in and struggle trying to use the machine to pay bills or be directed toward a machine other than have help by an actual rep. However, if you are going to visit an AT&T store in Columbus or in our case you have to make sure you go here first. The one off whittlesey is a mess.

Sales Rep 'Ayanna L.' Signed me up and had me paying for everything I answered no to wanting /…read moreneeding. I was paying for several things I do not use, my Apple Watch having its own cellular plan being one of them. I had absolutely no clue what I was paying for as she gave me no paperwork whatsoever. This was my first time opening my own line as a 20 year old single mother, my bill was $210 as she had it set up with all the things she offered and I had declined, it is now $175 along with either having to continue to pay for my watch to have its own line or completely paying the watch off. After realizing all that Mrs. Ayanna, we immediately looked into my grandma's plan, in which she was also responsible for setting up, and noticed that the same tweaks have been made in order for her to make more on commission.

Walked in and got signed in and we were the first in line to have a sales person wait on us. Lady…read morethat was to wait on us took another customer and ignored us. Another sales person that came out of the back was told we were first, and yet waited 20 more minutes before waiting on us just to tell us they didn't have anything we wanted. Worst customer service ever!!

This company let someone use my Social Security number to open some accounts, when I asked for the…read morename they refused to tell me who it was