After brutally bad customer service at the grapevine location I was skeptical about another…read moreMercedes dealership experience. However, I found a gorgeous car and got a great deal. Thank you Beaux Benson and the team at park place Fort Worth!! Beaux was so laid back, I never felt pressured and he just wanted me to have fun driving it while showing me the cool features of car. Definitely LGBTQ friendly vs the other dealership. I'm glad to be back in the Benz family. PS if you're looking for a car come straight here and ask for Beaux. Please don't click any "special price of the day" links or submit your info on their website because their online rep will claim part of the sale.

I can't say anything about the new car purchase experience here, but the pre-owned staff are…read moreabsolutely on point. I worked primarily with Joe Sandoval and the sales director Corey, and couldn't have been more pleased with my dealership experience. I found the car I was interested in online, asked for some additional pictures, and within minutes, was on the phone with Joe as he asked which pictures I wanted. Pricing on the vehicle was reasonable; I wasn't "backroomed" into a finance office; no one tried to give me a hard sell on any add-ons; and no one tried to sneak any junk fees onto my invoice. Joe and Corey were professional from our first interaction through our last. Joe even picked me up from the airport early in the morning on a weekend so I could pick the vehicle up to drive home. If every car dealership were like this one, maybe people might actually look forward to going into the dealership rather than dreading it!

Jo "Super Girl" Nugent best new car sales person ever! Jo was very knowledgeable on all new vehicle…read morefeatures and tech. We appreciated her honesty and straight forwardness, and she was incredibly easy to work with. We did our due diligence and shopped five other Toyota dealerships, and family Toyota of Burleson was by far the cleanest and had most respectful staff all the way from front receptionist to sales to service. We would absolutely buy from family Toyota of Burleson again and recommend anyone just to skip other Toyota dealerships and buy from Jo as Super Girl will find you the best vehicle and deal!

FAMILY TOYOTA of BURLESON My Lexus was recently totaled…read moreafter I incurred two "no fault" accidents within 3 weeks of one another both caused by non-insured drivers. According to one of my adjusters (as I was dealing with two separate claims), that sort of thing doesn't usually happen! I wasn't planning on buying a new car for a few years as I'd had such good experiences with my last two Lexus vehicles. But it all changed when that last accident totaled three cars due to someone driving under the influence. And so began my search for the perfect new (or potentially used) car. I went to so many dealerships and test drove everything I thought I might like. Volvos, Lexus, Subaru, Mazda, Mercedes, BMW and Toyota to name a few. I called dealerships. I searched online. I had so many tabs open on my phone & photos saved that it was beginning to overwhelm me. I was disappointed and lied to by more than one salesman to be sure until I visited FAMILY TOYOTA in Burleson. My salesman was Dominic Gomez and how he changed my perspective of a car salesman! He was honest & upfront with me and genuinely cared about my needs, budget and concerns. He heard me out and was patient to the point of even setting up my phone with the Toyota App. When I was ready to buy my new Toyota BZ, he didn't flinch when I said I needed to drive the Toyota Crown "just to be sure" since I love a luxury car. In the end, I went with the new 2026 BZ Limited BEV (battery electric vehicle) as I just love the smooth ride, platform and trim (not to mention the huge savings by not buying gasoline)! The store's General Manager is Dustin and he was most accommodating & helpful, too. I was so impressed with the no pressure sales and how clean & organized this dealership is as well. I really can't say enough having been through so much these last two months as I did extensive research & was really losing hope until I walked into FAMILY. I had other car salesmen from premier dealerships literally lie to my face about prices but this didn't happen here. I have converted to Toyota as I was treated with total respect and left feeling confident in my purchase. Ask for Dom and tell him his new favorite customer sent you. You won't be disappointed that's for sure.

Bought a new/used Chevrolet Silverado from Lone Star for cash, have waited for two months and still…read morehave not received the title and now have filed a complaint with the authorities, every week for the last month I have been told it is coming and still nothing, do not buy from this dealer unless you want a big headache!!! a very unhappy customer

This dealership is extremely predatory. I'm going to be honest and bite the bullet as far as me not…read morethinking clearly due be being excited and walking off of a car dealership without any paperwork other than a buyers receipt. That being said this was my first auto loan and I walked in there with all honesty, as far as how much I had down. They offered me a 2020 Volkswagen Tiguan and I had expressed my situation to a young lady, Alyssa and the older Middle Eastern man Tariq Elfauri. I drove off the lot in that vehicle on August 28th, and on October 20 2025 it was repossessed from my job. I was told at the dealership that they were going to give me a month to make my car payment. They claimed and never got it, the date was repossessed I made an additional payment of 480 and they still refused to reinstate my loan. Tariq also HIT MY CREDIT REPORT WITH THE REPOSSESSED and I've heard from "Deontye" that he basically blacklisted me from getting another car with anyone else. The day that I was able to go to the dealership and get my things out of the car a man introduced himself as Deontye and claimed he was helping me get my car back.. it's now December 15 and that has not been the case. I'm obviously going to get a lawyer involved. Watch out. This entire thing was a whole scam. Im sure they are all in on it. I'm very embarrassed and upset but I wanted to share so no one else falls for this crap. I heard from Deontye there's 20 REPOSSESSION cars right now and some other lady came up there crying about her car being repo'ed. If you're already in a hard spot.. don't trust them. And I'm going to say it because it was told to ME that they prey on POC. Do not fucking get a car through them!!!

Jim is a great guy to do business with! Very friendly and helpful never up tight or rushed. A…read moretrue car guy!

I bought a preowned vehicle from AAB of Keller a few years ago. The guy was very helpful and made…read morethe process of buying very easy. The listing and description of the vehicle was super detailed and picturesque were listed as well.

Maryann was extremely helpful for us while looking for used cars. She responded quickly to our…read moreemails and confirmed our test drive's date and time.

Don't buy from this guy, Daniel "Danny" Posada! I inquired about a 2024 Certified HR-V online. The…read morenext day, I received two text messages and two back-to-back calls from Daniel "Danny" Posada. I knew from the back-to-back call that he was not someone I should deal with, given my several years of sales experience. I gave him a chance because he seemed like a great guy, but I later discovered otherwise. The car was for my young daughter. We flew in from New Orleans to make this purchase. To keep this review brief, I will give the remainder in bullet points. **Questionable Transparency:** Before the purchase, he was very responsive, but afterwards, he became unresponsive. **Dishonest Practices:** When the final amount was added up, we noticed a charge of $2,153 for dealer-added accessories (specifically for LoJack and Zak Tek). The dealership and salespeople automatically add these fees to the cost of the car, but the website indicates these are optional. I had requested that this be removed from the cost, as Zak Tek is a clear-coat paint protection applied by the dealership. Website: Available Packages & Options Optional Accessories ZakTek $1,098 *(This is optional so don't let this dealer or saleman include it to the cost of your car) *-- Unknowledgeable or unskilled salesperson *-- We were not given a comprehensive walkthrough and demonstration of the vehicle's features before we drove it off the lot. I was asking questions, trying to get him to start the process, but he seemed clueless. *I asked questions to prompt him, but he seemed clueless. Instead of sitting in the front seat and showing my daughter the features of the car she was about to purchase, he sat in the back seat and said nothing. **Frustrating Experience:** During our 8-hour drive home, it was difficult not to contact the dealership while my daughter was on YouTube trying to learn how to use the features of her new car. This was the most bothersome part of the entire experience. **Recommendation:** Please avoid dealing with this careless, unknowledgeable, and deceptive sales associate. I will also be writing another review about the finance director, who was excellent and deserves recognition. Do yourself a huge favor and do not purchase a vehicle from Daniel "Danny" Posada.

I got rear ended and my bumper needed to be replaced. Yes, seriously. Lol. AllState said, I can…read moretake my vehicle to get repaired at any repair shop I wanted. I remember always passing by here so, I decided to drop it off at Sewell Lexus. I'm so glad, I did. I was treated like a queen. Let me explain. This Dealership is amazing. It is uniquely designed and very eye catching. They have a average size Front Desk Reception. The Lobby is lovely. They offer complimentary, Coffee, Sodas, Tea and Cookies. There are a few chairs to sit down and some desks to fill out your paperwork. They also have a Smart TV with a dynamic picture setting installed in the wall. The Christmas tree is up and lit and it is oversized and beautiful! Erik assisted me every step of the way explaining how insurance works, how long repairs take and what the process was like. He also ne also goty vehicle repaired in a shorter time frame. I received my vehicle in better condition than when I dropped it off. They washed my vehicle and vacuumed it and put all my stuff in my trunk nice and neat! They took my breath away! Ive never felt so good before. I was smiling so hard my cheeks were hurting.Lol. The Cashier blessed with some Ghirardelli Milk Chocolate and emphasize that repairs are a lifetime warranty! So, thankful, I took my SUV to Sewell Lexus of Fort Worth!

I was looking for a Lexus. I stopped by Sewell Lexus of Ft Worth to test drive a couple of cars. I…read moregot the most amazing sales person: Spencer Vaughn. He was knowledgeable and very easy to work with! Good dealership.. great sales person!

i'm not seeing any recent update updates so let me be the first. STAY AWAAAY from this man!!! I…read morehave now purchased two different cars from him. The first vehicle I have had to drop an extra $10,000 on in less than a year due to all the issues on it. And I just bought a another car last month from him, he assured me that there was absolutely nothing wrong with the car and it was in great condition after taking both of my vehicles to the shop for maintenance, I found out that these cars were sold to me in horrible conditions with problems that were a huge safety risk and concern. He sold us both of these cars, knowing that I have five children that I transport in these vehicles. He encourages you to bring the cars to his shop to work on so that you "don't have to spend your money elsewhere". And in my opinion this is just to cover up the fact that he is selling crappy cars. again DO NOT BUY FROM HIM!!!!!!!

A fantastic, family run establishment. Friendly staff and wonderful cars. Never seen an issue with…read morethe vehicles sold here. Stop by K1 Auto before looking anywhere else to save time...cause you're gonna leave with a car! 10/10 great business

I bought a car here a couple months ago for around 8k, plus the salesman, a gray haired man in…read moreshorts advised me that due to the mileage on the 2008 Toyota, to also buy this extended warranty he highly "recommended", which would give me another 50,000 mile coverage for the whole drive train. When I say recommended, I mean pushed on us. My son had the car for about 50 days when he was driving home on the freeway at night. The car completely lost power. As in, it just quit. On the freeway. In the fast lane. He had to fight it to get it out of the lane of traffic into the emergency lane and not wreck. We had it towed to our family mechanic (Caliber Auto Care) who had never dealt with the warranty company before. This is how it started, our mechanic put a camera into the engine and discovered a HOLE in the engine, which was absolutely dry of any oil. As in dry for so long there is no way it wasn't like that when we bought it, and this is what our mechanic said. No way it was my son's fault. This 2008 Toyota had had an ENGINE recall that was never fixed. Hertel sold us a car with an ENGINE RECALL and didn't say a word about it so that WE could address it. That year's model Toyota had a manufacturer defect that caused the rubber seals to allow all the oil to leak out and cause... A rod to break off and puncture the engine. It threw a rod. Now this warranty company immediately requested we pay for the mechanic to drop the oil pan ($600). So we did. They finally sent an adjuster, who asked us to authorize and pay for the bottom oil pan to be dropped. Our mechanic explained that we didn't need to do that for him to see the hole, with the camera. The mechanic said he would never need to drop the bottom oil pan and that it was apparently the warrant company's way of chipping away at the cost and push it off onto us. Now we called Hertel and told them what had happened. They sold us a complete LEMON, and on top of that talked us into buying an extended warranty from a company with shady tactics. We were never told by the salesman that there was a cap on repair costs, only that they would cover the whole drive train for another 50k miles. Now, Hertel has just left us hanging with what amounted to an $11k (warranty and TTL) paper weight. That could have gotten my son in a bad car wreck. Do not trust this dealership. Most certainly do not buy the extended warranty plan they are PUSHING on you. They prey on working people here.

Every car has been perfect Service great would recommend to…read moreall Craig is most accommodating

Buyer beware! Tried to offer me 10k under the trade in value…read moreI received from an ACTUAL dealership and the vehicle I was trying to purchase from the wasn't even on their lot. Very suspect and I would talk to a real dealership before doing business with these people. "Richard Smith" clearly does not know what he is doing

I have a car guy. His name is Jeff and he works at RLB Sales…read more Once in a while you form a business relationship that is so satisfying you can't wait to refer other people. I am a lifetime customer of RLB Sales because of my experience with Jeff Crawford. I have bought or leased 8 cars from him and he's never steered me wrong. Jeff is a straight talker, is wide open about how his financing works, and can find literally *anything*. Maybe the best way to illustrate is with some stories. I wanted a 350z several years ago and Jeff found one for me in Plainview, TX. The cost of having it driven to DFW would have added about $1,000 to the price. So Jeff insisted I work directly with the dealership in Plainview to save that money and brokered the whole deal for me, working out a dealer-to-dealer cost price. He even negotiated to have a guy from the dealership meet me at the airport with the car so I could look at it and decide if I wanted it (it was love at first sight, of course). Unbelievable. When buying a Nissan Rogue from him for my +1, he advised us to go with the lower trimline for $5K less, then add the sunroof and leather after market for $1,500. I asked if he could add a kicker box, which he put in and rolled it into the financing (less than $5 difference in the payment). My son needed a first car and Jeff had a trade-in 2014 Honda Fit that had hail damage for under $4K. He *loves* the car. Have I made my point yet? If you've driven down Camp Bowie, you've past the lot at the corner of Byant Irvin. Drop in to see Jeff and tell him I sent you!

Big thanks to Cal for helping us on Saturday! Whole process was quick and easy !! No games,…read morestraight shooter! New to area so this was our first time to Moritz! Will be back for sure. Easiest car purchase I've ever done! Thanks Cal

Hello I just wanted to Thank Moritz and particularly Greg Dowler for going above and beyond in…read morehelping me find a great running car within the price range that I could afford. I asked and you came through the same day. Great service!!!