We've had a good experience with the Windermere Monroe office in the past, but Susan Davis is over…read moreand above. As a buyer's agent, she's been a relentless, no-pressure advocate with our needs and concerns in the forefront. She also generously shares a wealth of first-hand rental investor knowledge. In the scary world of real estate investment, you couldn't possibly do better.

This company I would never do business with. Their customer service is non existent. They actually…read morehave no service and I would NEVER do business where you can not talk to a REAL PERSON ever. There should be a (-) Star option here.

Communication is non existent unless it has to do with billing…read more Property managers do not return calls and if after many attempts you do get through to talk to someone who answers the phone you are told to go to the website or get someone who knows how to work the website to look things up...don't really even know what they do except collect payments.

I'll add to the long list of negative reviews. Don't bother cleaning the place when you leave…read more They will charge you $200 for "spot" cleaning even though the place is cleaner than when you moved in.

Told me they were going to come into my unit and take pictures of the bedrooms; kids bedroom while…read morethey are in there. Told me they were going to take pictures of our bedroom. That they would let themselves in while we are at work and or with our kids trying to sleep and or take a nap. On the Great Gatsby, there was "Old Money", "New Money"; then there is "Loaned Money". Real Estate Gladiators are women larping as "Business Entrepreneurs" and treat tenants like crap. They want to have a status that does not actually fit their nature.

David Bray of Bray Realty is a wonderful Real Estate Broker, and has helped our family several…read moretimes in purchasing and selling homes. Our family highly recommends him for all of your real estate needs. See his website at: www.brayrealty.com

One of the most important things to consider when buying a home is how well you can trust your…read moreagent, and your search ends with Dave and Kristie Bray. Kristie worked with us one-on-one to find the perfect home in or near Monroe. She took us to several places, some charming, some heartbreakingly just out of reach, but she wouldn't quit until we found the place that suited us. One morning, we were scheduled to take a tour of a few condos, and just before we were to meet, Kristie called us and told us about a home that had just hit the market that morning, and she felt we should check it out first. Well, guess what? We moved in one month later, and four months in, it's so much better for us than any of the other homes we'd drooled over previously. Dave handled the official business: putting our offer on paper, working with the sellers' agent, communicating about the inspection and appraisal and so much more. He made everything very easy to understand, which was really nice considering my wife and I were new to the whole home-buying process. Dave and Kristie also advocated for us when an issue arose at closing... the escrow company made a bad call and the Brays handled the problem since we didn't know how to. Talk about above and beyond. Give them a call! You're risking a headache if you go with anyone else!

I can't say how enough about how much I appreciated all the help Ed and his entire staff at NW Best…read moreHomes gave me on what was becoming a very difficult real estate problem. They went above and beyond in helping me and I have learned much about their company and Ed. His long term service to the real estate industry, experience and knowledge of Monroe is exception. You will love working with him and his staff. I highly recommend him.

This company is the worst. I've rented a home for the past several years and it is an ordeal every…read moretime somthing needs to be repaired. If you complain, the staff get nasty about things. I waited four weeks to get a leaky toilet repaired. It took over two weeks to get a blown circuit breaker repaired. I've had several requests go unanswered and have had to contact them repeatedly. Every time that this happens, I have been told that they contacted the repair people and it's the repair person's fault. When the repair person shows, I have asked and was told every time that this was the first call they had received. These people simply do not care and make excuses. I would use any agency other than this one.

I really appreciate Karim. He explains the process thoroughly. He helps me understand without…read morehesitation. I will never go to anyone else with my business. I recommend him to everyone I know. Just know if you hire him you are in the best hands possible.

We have been working with Karim for a while now. Both home buying experiences went smoother than we…read morecould have imagined. Karim and his team provided us with detailed information and made our home buying process super easy. Highly recommend.

Derek and the DK Excavation crew replaced a drain pipe for us. They were easy to work with and…read morespent long days onsite. I was very happy with the way they put the lot back together and cleaned up the jobsite afterwards. I look forward to working with them again. A+ would hire again!

Derek is a very skilled, careful excavator who worked with precision on my project in a tight urban…read morespace. He removed a thick concrete pad with rebar without damaging surrounding property. He navigated over a fence and down a tight driveway carefully . He consistently showed pride and professionalism during this project and was easy to communicate with. I'd recommend Derek and DK-Excavation without hesitation.

We recently had the pleasure of working with Todd McElroy and are very pleased to write a 5-Star…read morereview of his service. He went above and beyond our expectations! Everything about his work was outstanding! He was honest and straight forward in his communications, offered additional services to keep the house and yard in great shape, helped us clean and move our belongings, and was cheerful and pleasant the entire time. You definitely will be doing yourself a big favor by working with Todd.

I first met Todd when he showed up to my friends new house to help move boxes inside; Todd went…read moreabove and beyond even after closing! When it was time to sell my house this year it was an easy choice to go with Todd. Even with the challenges of the COVID-19 pandemic, Todd was still able to safely coordinate multiple showings and I received multiple offers on my house. Todd has a great team that allowed for an easy closing process. I always recommend Todd when every anyone asks for a Real Estate Agent!

Lori Kesler was a fraud in 2008 and I see she is still the owner per reviews. When I had to get an…read moreattorney, I saw the application New Concepts used when renters applied. The application was very incomplete, yet it was accepted by Lori. The applicant (who never paid rent and trashed some things) didn't even put where she worked, or any references. I had a no-dog rule due to occasional FEMA floods, but New Concepts allowed 2 huge pitbulls that killed the brand new pet of a neighbor, as well as chickens. The may have killed other pets which I would not know. I only sadly found out about the one cat years later. The pitbulls wrecked 2 wood doors to the shed, and ruined a nice camper which was stored there. They left the dogs in horribly overheated conditions in the camper. Only one renter applied, a female, but New Concepts allowed a male felon with active arrest warrants to move in as well. These renters never paid rent and also made death threats on a neighboring lot where I was having a small home built. Because of their death threats, the developer backed out of a deal that would have paid off my student loans. The renters were uppity, insisting I fix the tub even though they had a shower and had not paid rent in 4 months. I fixed it, to avoid controversy. Then they decided to try to bring me down economically so that they could live there forever without paying rent. Through neighbors, they found out where I worked and they called the security department there and claimed falsely that I had accessed an account of theirs with no business reason. Of course, I was cleared of any wrong doing, but they inconvenienced me and my employer terribly. They found out where I lived, and canvassed the neighborhood telling everyone false lies about me. I had to pay for a restraining order against them. They were so bad in court that the Marshall had to warn them to behave in court. They wanted me to have no job and no references so they could sit in my rental without being challenged (I guess until it would have foreclosed, who knows what these "renters" were thinking). I was able to get the felon arrested on his warrants. I evicted them and won a small, expedient judgment, which they did not pay. I sent it to collections and they still did not pay. New Concepts failed to screen my tenant and all in all, with eviction fees, I was out $7000 plus property damage and my neighbor's pet was killed by their dogs. When Lorie found out how bad her chosen tenants were, I asked her to help me get rid of them. She said, "We no longer serve your area" and stopped doing business. Fortunately her employee had a little more integrity than that, so he did help me get them out, along with my realtor and the eviction company. He helped make sure the place was clean, although the shed and RV were very damaged. I see now that those renters have gone to court over domestic violence. Not surprised. Shame on Lori for letting someone move in who could hardly write let alone fill out an application. And shame on her for not getting those dogs and the felon out of there.

I would agree with everything that everone has said and this includes the following:…read more request more money for less services- They do not respond promptly- to emails/phone calls/written messages They lose messages- emails never reached appropriate person as staff changes??!!?? Did provide proxy voting materials requested. Change associaites faster than water can run Website is not maintained- meeting notes are 6 months older or more Disable comments on bulletin site One month something is covered . not the next The the HOA deductable is larger than most Our dues are an average of 20% higher than other townhomes in comparison to age and value.